Managing Knowledge-Intensive Business Processes by Harnessing Collective Practical Experience without Codification

2014 ◽  
pp. 107-121
Author(s):  
Andreas Fink ◽  
Simon Vogt
Keyword(s):  
Business Processes ◽  
Practical Experience ◽  
Knowledge Intensive

Who's in Control of the Ark? A Study of Internal Controls in Operating and Auditing A Small Preschool

2019 ◽  
Vol 34 (2) ◽  
pp. 23-39 ◽  
Author(s):  
Elizabeth V. Grace ◽  
Ashley Davis
Keyword(s):  
Internal Control ◽  
Business Processes ◽  
Practical Experience ◽  
Auditor Independence ◽  
Internal Controls ◽  
Control Environment ◽  
For Profit ◽  
Not For Profit ◽  
Analytical Thinking ◽  
Financial Transactions

ABSTRACT This instructional case encourages analytical thinking about internal controls in both the operations and audit of a small, not-for-profit organization. Students examine a control environment characterized by unauthorized expenditures, lack of documentation, and missing documents. Using the COSO (2013) framework, students demonstrate understanding of business processes as they identify internal control risks and deficiencies, and recommend control improvements. Auditing students additionally apply management assertions about financial transactions and assess auditor independence. Students gain practical experience in developing flowcharts of accounting processes and writing a management letter for a familiar organization: a preschool.

scholarly journals Digital Transformation of Forest Services in Finland—A Case Study for Improving Business Processes

Forests ◽  
2021 ◽  
Vol 12 (6) ◽  
pp. 781
Author(s):  
Ville Kankaanhuhta ◽  
Tuula Packalen ◽  
Kari Väätäinen
Keyword(s):  
Business Processes ◽  
Innovation Process ◽  
Single Type ◽  
Stand Management ◽  
Young Stand ◽  
Commercial Viability ◽  
Soil Preparation ◽  
Knowledge Intensive ◽  
Agile Software

This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.

A framework for the improvement of knowledge‐intensive business processes

2007 ◽  
Vol 13 (2) ◽  
pp. 279-305 ◽  
Author(s):  
Peter Dalmaris ◽  
Eric Tsui ◽  
Bill Hall ◽  
Bob Smith
Keyword(s):  
Business Processes ◽  
Knowledge Intensive

Key factors that improve knowledge-intensive business processes which lead to competitive advantage

2019 ◽  
Vol 25 (1) ◽  
pp. 126-143 ◽  
Author(s):  
Selena Aureli ◽  
Daniele Giampaoli ◽  
Massimo Ciambotti ◽  
Nick Bontis
Keyword(s):  
Problem Solving ◽  
Business Processes ◽  
Partial Least Square ◽  
Direct Impact ◽  
Creative Problem Solving ◽  
Content Type ◽  
Creative Problem ◽  
Knowledge Intensive ◽  
Problem Solving Process ◽  
Positive Direct

PurposeThe purpose of this paper is to empirically test the knowledge-intensive process of creative problem-solving and its outcomes.Design/methodology/approachThis study uses survey data from 113 leading Italian companies. To test the structural relations of the research model the authors used the partial least square (PLS) method.FindingsResults show that work design and training have a positive direct impact on creative problem-solving process while organizational culture has a positive impact on both creative problem-solving process and its outcomes. Finally creative problem-solving process has a strong direct impact on its outcomes and this, in turn, on firms’ competitiveness.Practical implicationsThis study suggests that managers must highlight the problem-solving process as it affects a firm’s capability to find creative solutions and therefore its competitiveness. Moreover, the present paper suggests managers should invest in specific knowledge management (KM) practices for enhancing knowledge-intensive business processes.Originality/valueThe present paper fills an important gap in the BPM literature by empirically testing the relationship among KM practices, multistage processes of creative problem-solving and their outcomes, and firms’ competitiveness.

A Multi-Agent Knowledge Management System for Reactive and Proactive Knowledge Supply

2012 ◽  
pp. 203-218 ◽  
Author(s):  
Carlos M. Toledo ◽  
Omar Chiotti ◽  
María R. Galli
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Business Processes ◽  
Workflow Management ◽  
Agent Based ◽  
Workflow Pattern ◽  
Structured Information ◽  
Multi Agent ◽  
Management Approaches ◽  
Knowledge Intensive

This chapter presents an agent-based architecture for integrating organizational knowledge repositories and business processes orchestrated by a workflow management system. This architecture proactively provides relevant knowledge to workflow tasks considering their context, and stores the information generated by its execution for future requirements. It describes components of the architecture, models a multi-agent system that enables the integration, presents a strategy to annotate and retrieval knowledge of non-structured information sources, and defines a new workflow pattern to be used in knowledge intensive tasks in order to make possible the knowledge provision. This architecture allows workers to count, in a proactive way, with all necessary information for the task executions without suspending their activities to retrieve information scattered in the organization. It reduces the wasted time in manual knowledge searches included in mostly knowledge management approaches.

Business Oriented Systems Maintenance Management

2011 ◽  
pp. 326-344 ◽  
Author(s):  
Malin Nordstrom ◽  
Tommy Welander
Keyword(s):  
Business Processes ◽  
Practical Experience ◽  
Theoretical Research ◽  
It Systems ◽  
Proposed Model ◽  
System Maintenance ◽  
Systems Maintenance ◽  
Business Changes ◽  
Business Needs ◽  
Relationship Of

In the introduction to this chapter, we discuss some of the common problems in maintenance. In order to solve these problems, we find it necessary to think in a new way, including the relationship of businesses to the system maintenance. The world outside organisations changes continuously, and the business processes and functions must change with it. However, if we only maintain information technology (IT) and do not co-manage the business changes accordingly, IT will not change at the same pace as the business changes. It would result a gap between the business needs and services provided by the IT product. In that case, IT systems would not be able to provide sufficient business value. The main part of this chapter contains a management model for solving these problems, based on theoretical research and practical experience. The central theme of the model is the connection between the business needs and systems maintenance. This is achieved by maintaining maintenance objects rather than the systems, establishing micro-organisations for each maintenance object where business processes as well as the system are represented. Our proposed model is widely used in more than 50 organisations in Sweden. In conclusion, some future trends and central concepts of the model are discussed.

Work and Knowledge

2011 ◽  
pp. 1556-1566
Author(s):  
Tom Butler ◽  
Ciaran Murphy
Keyword(s):  
Business Processes ◽  
Knowledge Work ◽  
Raw Material ◽  
Subjective Knowledge ◽  
Social Actors ◽  
Main Form ◽  
Industrial Organizations ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Post Industrial

It is widely believed that knowledge work is a relatively new phenomenon and that it constitutes the main form of activity in post-industrial organizations. While the term remains undefined, knowledge work is taken to refer to the knowledge that individuals apply in performing role-related business activities in “knowledge-intensive” organizations. In this scheme of things, the conventional wisdom holds that the subjective knowledge of individual social actors is applied to “objectified” organizational knowledge (i.e., data held in various paper and electronic repositories) as the raw material of the production process. Thus, knowledge is considered to be both an input to, and an output of, business processes: It also is argued to underpin the process by which knowledge inputs are transformed to outputs.

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