An Exploration of the Impact of Parcel Volume Growth on the Service Performance of Letter Mail

2018 ◽  
pp. 311-325
Author(s):  
Margaret Cigno ◽  
Soiliou D. Namoro
Keyword(s):  
Volume Growth ◽  
Service Performance ◽  
The Impact

Impact of Corporate Social Responsibility on Service Performance in Mediating Effect of Brand Equity With Reference to Banks in India

2019 ◽  
pp. 1421-1432
Author(s):  
T. Praveen Kumar
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Brand Equity ◽  
Structural Equation ◽  
Banking Sector ◽  
Sampling Technique ◽  
Service Performance ◽  
Brand Performance ◽  
Corporate Social ◽  
The Impact

In competitive global scenario banks are very keen in branding their corporate social responsibility to enhance their service performance to compete effectively. This study was carried out to explore and assess the impact of corporate social responsibility on service performance in banking sector through reputation. To measure the corporate social responsibility, Maignan and Ferrell (2004) CSR scale, for the service performance the SERVPERF Model Parasoarman (1985), and for brand equity the brand equity (BI) index, developed by Aaker (1991) were used. The simple random sampling technique was used to collect the data from 617 banking customers. Structural Equation Modelling was used to measure the impact of corporate social responsibility on service performance through brand equity. The findings of the study indicates that CSR initiatives were linked to stronger service performance of the bank which ends stronger brand performance with the bank.

scholarly journals Common resources-resource bundling-performance: the mediating role of resource bundling in container terminal operations

2020 ◽  
Vol 50 (9/10) ◽  
pp. 809-831
Author(s):  
Teddy Laksmana ◽  
Himanshu Shee ◽  
Vinh V. Thai
Keyword(s):  
Structural Equation ◽  
Container Terminal ◽  
Service Performance ◽  
Government Support ◽  
Container Terminals ◽  
Equation Modeling ◽  
Content Type ◽  
Common Resources ◽  
Container Terminal Operations ◽  
The Impact

PurposeBuilding on the resource-based view (RBV) perspective of common resources, the objective of this paper is to empirically examine the impact of container terminals' common resources (i.e. government support and terminal resources) on resource bundling strategies and subsequent effect on service performance.Design/methodology/approachUsing cross-sectional survey data collected from a sample of 216 respondents of Indonesia's container terminals, this study used structural equation modeling (SEM) to test the hypothesised relationships between common resources, resource bundling strategies and service performance.FindingsGovernment support and terminal resources (personnel and physical), both as sources of common resources when bundled effectively, are found to have positive and significant effect on terminal service performance. The resource bundling strategies fully mediate the relationship between container terminals' common resources and service performance.Practical implicationsThe study introduces the notion of common resources to container terminal managers in contrast to the valuable, rare, inimitable and non-substitutable (VRIN) types. It is recommended that appropriate resource bundling strategies can turn the common resources into VRIN resources that can be used to obtain desired service performance.Originality/valueRBV theorists suggest that resources that are VRIN types can be the source of competitive advantage. However, the resources can also be common, basic and valuable, a fact that is rarely investigated in the literature. These common resources can be bundled judiciously with other pre-existing resources to create VRIN resources. This research enriches the RBV by empirically validating that VRIN resources are embedded within various common resources bundling strategies.

Pitch Canker Impact on Volume Growth: A Case Study In Slash Pine Plantations

1984 ◽  
Vol 8 (1) ◽  
pp. 43-47 ◽  
Author(s):  
Loukas G. Arvanitis ◽  
John F. Goodbee ◽  
Iris Porta
Keyword(s):  
Volume Growth ◽  
Slash Pine ◽  
Growth And Yield ◽  
Pitch Canker ◽  
Diameter Class ◽  
Tree Diameter ◽  
Volume Increment ◽  
The Mean ◽  
The Impact

Abstract Measurements from 26 permanent test plots established in slash pine (Pinus elliotti var. elliotti Engelm.) plantations of northeast Florida and southeast Georgia in 1976 have been used to assess the impact of pitch canker on growth and yield of trees over time. The plots were remeasured annually for five years. The mean annual volume increment for infected trees was between 60 and 81 percent of that of the healthy trees. Trees that were repeatedly infected grew proportionately less, over the five-year period, than those that were infected only once or twice. The five-year periodic volume increment for the most severely infected trees was between one-third and two-thirds of that of healthy trees in the same diameter class. Incidence of infection was not correlated with tree diameter. The overall cubic foot volume loss due to growth suppression and mortality amounted to 4.5 percent of the expected total volume in 1981. This loss represents 15 percent of the anticipated five-year volume growth.

scholarly journals Bottom-up accountability and public service provision: Evidence from a field experiment in Brazil

2020 ◽  
Vol 7 (2) ◽  
pp. 205316802091444
Author(s):  
Danilo Freire ◽  
Manoel Galdino ◽  
Umberto Mignozzetti
Keyword(s):  
Public Service ◽  
Service Provision ◽  
Construction Projects ◽  
Service Performance ◽  
Policy Outcomes ◽  
School Construction ◽  
Construction Sites ◽  
Bottom Up ◽  
Mobile Phone Application ◽  
The Impact

Does local oversight improve public service delivery? We study the effect of a mobile phone application that allows citizens to monitor school construction projects in Brazilian municipalities. The app prompts users to submit data about construction sites, sends such crowdsourced information to independent engineers, and contacts the mayors’ offices about project delays. Our results show that the app has a null impact on school construction indicators. Additionally, we find that politicians are unresponsive to individual requests. The results question the impact of bottom-up monitoring on public service performance and suggest that interventions targeted at other groups, or focused on different issues, may produce better policy outcomes.

Factors influencing disclosures of statements of service performance of New Zealand local authorities

2015 ◽  
Vol 27 (3) ◽  
pp. 304-328 ◽  
Author(s):  
Prae Keerasuntonpong ◽  
Keitha Dunstan ◽  
Bhagwan Khanna
Keyword(s):  
New Zealand ◽  
Political Competition ◽  
Influential Factors ◽  
Service Performance ◽  
Personal Attributes ◽  
Local Authorities ◽  
Content Type ◽  
New Research ◽  
Audit Reports ◽  
The Impact

Purpose – The purpose of this paper is to provide an understanding of the influential factors that may affect disclosures in the statements of service performance (SSPs) on wastewater services by New Zealand local authorities. Design/methodology/approach – Drawing on neo-institutional sociology theory, coercive power from the authoritative requirements, the authors investigate the impact of this primary pressure on SSP reporting. A disclosure index is used to measure the level of correspondence of SSPs with the authoritative requirements. Based on prior research, influential factors were quantified to examine their association with the disclosures, using regression analysis. Findings – The results indicate that the coercive pressure alone, without the support of mimetic and normative pressures, has had little influence on disclosure practice, with the majority of local authorities not adhering to the authoritative requirements. Political competition, size of constituency, constituency sophistication, political visibility, staff availability, personal attributes of accounting staff and financial resource availability are identified as likely influential factors for the SSPs. Size, proxied by total assets, proves to be significantly associated with the SSP reporting correspondence. Research limitations/implications – The results from the analysis of wastewater disclosures may have limited generalizability to other activities’ disclosures. Nevertheless, wastewater services are considered a critical activity and are expected to be prepared with expertise. Therefore, it is likely that the reporting capability of wastewater services will extend to other activities’ disclosures. Practical implications – The findings reported provide evidence that the authoritative requirements for SSP reporting need further development, smaller local authorities and outsourcing local authorities need more assistance in preparing SSPs and audit reports can be more informative in identifying non-compliance with the authoritative requirements for SSPs. Originality/value – The paper investigates a range of factors that influence the SSP reporting by the New Zealand Government and opens new research opportunities for other influential factors. Such findings may provide further help to regulators and reporting entities in improving the SSP reporting practice.

Western gall rust dynamics and impact in young lodgepole pine stands in west-central Alberta

1988 ◽  
Vol 18 (11) ◽  
pp. 1437-1442 ◽  
Author(s):  
I. E. Bella ◽  
S. Navratil
Keyword(s):  
Lodgepole Pine ◽  
Management Strategies ◽  
Volume Growth ◽  
Analysis Data ◽  
Stand Age ◽  
Site Factors ◽  
Second Growth ◽  
Younger Age ◽  
Life Impact ◽  
The Impact

A sample of 29 405 lodgepole pine (Pinuscontorta Dougl. var. latifolia Engelm.) trees was assessed from 1982 to 1985, and stem analysis data of 75 trees from five heavily infested second-growth stands in the foothills of the Rockies were analyzed to determine the incidence, development, and impact of western gall rust Endocronartiumharknessii (J.P. Moore) Y. Hiratsuka, in relation to age of trees and stand and site factors. The incidence of western gall rust increased with stand age and time. In stands up to 12 years old, the incidence averaged about 5% and increased rapidly to about 20% at age 20. A rapid increase in incidence over time occurred in younger age-classes. In stands 20 years or older, the incidence of new infection was low. Mortality associated with western gall rust among crop trees was low. There was, however, 30% mortality in an unthinned 22-year-old stand over its life. Impact on growth was highly significant (p < 0.01). In the periods 11–15 years and 16–20 years after the wave of heavy infection, reductions in volume growth of infected crop trees were 15 and 25%, respectively. This loss amounts to 15% of the total volume over the 20-year period during which the stands are affected. Western gall rust incidence was higher (p < 0.01) in stands on east-facing slopes than on south- and north-facing slopes. Stands at elevations between 1200 and 1400 m had the highest incidence. Forest management strategies to reduce the impact of western gall rust are discussed, with emphasis on spacing that includes sanitary removal of infected trees.

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