scholarly journals MPs and Audiences on Social Media During Emergencies: Automatic and Manual Content Analyses of Facebook Posts

2018 ◽  
pp. 39-50
Author(s):  
Nili Steinfeld ◽  
Azi Lev-On
Keyword(s):  
Social Media ◽  
Content Analyses

scholarly journals Airline passengers’ perceptions of service quality: themes in online reviews

2019 ◽  
Vol 31 (2) ◽  
pp. 855-873 ◽  
Author(s):  
Ana Brochado ◽  
Paulo Rita ◽  
Cristina Oliveira ◽  
Fernando Oliveira
Keyword(s):  
Social Media ◽  
Design Methodology ◽  
Online Reviews ◽  
Value For Money ◽  
Content Type ◽  
The Core ◽  
Content Analyses ◽  
Airline Passengers ◽  
Media Platform ◽  
Post Purchase

PurposeThis paper aims to identify the main themes shared in online reviews by airline travellers, as well as which of these themes were linked with higher and lower value for money ratings.Design/methodology/approachThe research used mixed content analyses (i.e. quantitative and qualitative) to examine 1,200 reviews of six airline companies shared by airline travellers in a social media platform.FindingsThe analyses revealed nine themes in descriptions of airline travel experiences. These are the core services during “flights”, “airport” operations, crew and ground “staff”, ticket “classes”, “seats”, inflight “services”, “entertainment”, overall experiences of “airlines” and post-purchase recommendations of with which companies to “fly”. Low value for money ratings are linked with the “airport” and “flights” themes.Originality/valueThe results offer useful insights into airline travellers’ overall experiences based on social media information and facilitate the identification of the main themes linked with different value for money ratings.

Comparative international studies of election campaign communication: What should happen next?

Journalism ◽  
2019 ◽  
Vol 20 (8) ◽  
pp. 1124-1138
Author(s):  
Frank Esser
Keyword(s):  
Social Media ◽  
News Media ◽  
Election Campaign ◽  
International Studies ◽  
Traditional Media ◽  
Country Comparison ◽  
Content Analyses ◽  
Campaign Communication ◽  
Media Channels ◽  
Election Studies

The article not only identifies important achievements of comparative international research of election campaign communication but also highlights their challenges. Focusing in particular on content analyses, the article finds that comparative studies examine either the messages of the news media (and here, so far, only the reporting of traditional media is considered) or the messages of the candidates (here, their social media channels are preferentially studied). The combination of both, meaning election studies that are devoted to the interplay of traditional and new channels in an international comparison, are extremely rare and should be intensified. It is encouraging that our knowledge of campaign reporting in a country-by-country comparison has increased in recent years because content analyses have increasingly concentrated on an established set of relevant reporting features – as this articles illustrates with many examples. However, more collaborative, internationally linked comparative scholarship is needed, even if the demands placed on researchers further increase as a result.

scholarly journals MPs and Audiences on Social Media during Emergencies: Automatic and Manual Content Analyses of Facebook Posts

2018 ◽  
Vol 10 (2) ◽  
pp. 33-52
Author(s):  
Nili Steinfeld ◽  
Azi Lev-On
Keyword(s):  
Social Media ◽  
Mixed Method ◽  
Emergency Situation ◽  
Mixed Method Study ◽  
The Public ◽  
Content Analyses ◽  
National Leaders ◽  
Media Channels ◽  
Facebook Pages ◽  
Unique Dataset

Members of parliament’s (MPs) social media channels are significant arenas for communication between the public and national leaders. To the best of our knowledge, this is the first paper to explore how these channels function during emergencies. We present findings from a mixed-method study of automatic and manual content analysis of a unique dataset composed of all posts on Israeli MPs' Facebook pages during the entire 19th Israeli parliament. We compare scope of posting, engagement with posts, and the content in MPs' Facebook pages during “ordinary" periods and an “emergency” period, focusing on the 2014 Israel/Gaza war. Findings present MPs' social media pages as hubs of interaction between MPs and audiences in emergencies, even more so than during ordinary periods. MPs' social media pages involve significantly more posts (and engagement with posts) during emergencies. In addition, the content in them becomes more emotional, less personal, and focused on the emergency situation and the national leaders responding to it.

Curating a Culture: The Portrayal of Disability Stereotypes by Paralympians on Instagram

2021 ◽  
pp. 1-22
Author(s):  
Fallon R. Mitchell ◽  
Paula M. van Wyk ◽  
Sara Santarossa
Keyword(s):  
Social Media ◽  
Media Content ◽  
Visual Content ◽  
Physical Competence ◽  
Self Presentation ◽  
The Social ◽  
Content Analyses ◽  
Social Media Platforms ◽  
Sport And Exercise

Through user-generated posts on Instagram, Paralympians’ self-presentation may mitigate stereotypes associated with disability, counteracting negative assumptions. Using content analyses and paired t tests, visual content posted by Paralympians was examined for the portrayal of disability stereotypes. Compared with the social media content of able-bodied athletes, which typically focus on personal and lifestyle aspects, the majority of the Paralympians’ visual content depicted them engaged in sport or fitness-related activities. By posting content that depicts physical competence and elite abilities, Paralympians may change the narrative to promote the capabilities of athletes with a disability. Through the portrayal of sport and exercise engagement on social media platforms, these Paralympians are potentially mitigating disability stereotypes with the intent to curate a culture that is more accepting and inclusive.

scholarly journals Research and Trends in the Field of Social Media from 2012 to 2016: A Content Analysis of Studies in Selected Journals

2019 ◽  
Vol 25 (1) ◽  
pp. 13-31
Author(s):  
Uğur Bakan ◽  
Turgay Han
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Trend Analysis ◽  
Research Methods ◽  
Research Design ◽  
Citation Count ◽  
Research Topic ◽  
Content Analyses

This paper aims at making a trend analysis of 1142 studies in the field of social media that were published in 12 SSCI journals from 2012 to 2016. Citation and content analyses were used to investigate the trends. Among the 4391 articles published in these journals, 1142 articles were identified as being related to the topic of social media. In the analysis, first, these articles were crossanalyzed by published years, journal, research topic, and citation count. Next, these articles on different sub-topics were analyzed according to their research settings, participants, research design types, and research methods.

Brand Loyalty and Online Brand Communities

2016 ◽  
Vol 6 (3) ◽  
pp. 50-61
Author(s):  
Katherine Barnet ◽  
Sharmila Pixy Ferris
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Brand Loyalty ◽  
Consumer Engagement ◽  
Brand Communities ◽  
Online Social Media ◽  
Food Network ◽  
Online Brand Communities ◽  
Content Analyses ◽  
Social Media Network

This research explores the use of the online social media network Pinterest in brand-to-consumer engagement and brand loyalty. The basis of the study was formed upon previous research on brand loyalty, online brand communities, brand experiences, and emotional connections to brands. Brand loyalty is defined in this study as pins, likes, or comments on a post by one of three food brands: Cooking Light, Food Network, and Kraft Foods. Content analyses were conducted over a two-week period to observe the number and types of posts by the three brands and the interaction with their Pinterest followers. It was found that consumers who engage with brands on social networks sites, such as Pinterest, do have positive brand experiences, which has been previously linked to increased brand loyalty.

Twitter and Facebook: Populists’ double-barreled gun?

2020 ◽  
Vol 22 (4) ◽  
pp. 611-633
Author(s):  
Kristof Jacobs ◽  
Linn Sandberg ◽  
Niels Spierings
Keyword(s):  
Social Media ◽  
The Netherlands ◽  
Negative Binomial ◽  
Negative Binomial Regression ◽  
Members Of Parliament ◽  
Binomial Regression ◽  
Content Analyses

Social media are said to be a core driver of populists’ current success. Yet, our knowledge of how populist politicians use social media is limited. We argue that they can use Twitter and Facebook, politically the most important platforms, as a “double-barreled gun,” each serving a different target. Based on the architecture of the platforms and the populist ideology, we expect that Twitter is used to name and shame journalists publicly, Facebook to activate anger among citizens. Both types of use are examined by studying the Members of Parliament (MPs) of Austria, The Netherlands, and Sweden. We collected 9852 tweets for the 475 MPs on Twitter and 10,355 Facebook posts from the 287 MPs with a Facebook Page. Using negative binomial regression and content analyses, we find that populists seem eager to activate anger. They are not more likely to @-mention media accounts, but “shame” them roughly three times more often.

scholarly journals Protests against #delhigangrape on Twitter: Analyzing India’s Arab Spring

2013 ◽  
Vol 5 (1) ◽  
pp. 28-58 ◽  
Author(s):  
Saifuddin Ahmed ◽  
Kokil Jaidka
Keyword(s):  
Social Media ◽  
Social Network ◽  
Network Analysis ◽  
Capital City ◽  
The Social ◽  
Content Analyses ◽  
Role Players ◽  
Twitter Users ◽  
Use Of Social Media

This study offers a comprehensive approach towards analyzing and explaining the role of Twitter in shaping and facilitating social movements especially during protests. It presents automatic and manual analyses of the tweet themes, usage characteristics and major Twitter users during a public outcry against a gangrape incident in Delhi, the capital city of India. Our results identified Twitter as an important channel for the diffusion of ideas and news among a vast set of adopters in defiance of geographical boundaries. Results of the content analyses highlight the prominent use of social media resources in disseminating information on Twitter, and the remarkable role of Twitter users as citizen journalists during the days of the protest. Results of the social network analysis suggest that major role players on Twitter were the offline protest leaders.

scholarly journals The newsworthiness of the “March for Science” in Germany: comparing news factors in journalistic media and on Twitter

2021 ◽  
Vol 20 (02) ◽  
pp. A03
Author(s):  
Lars Guenther ◽  
Georg Ruhrmann ◽  
Mercedes C. Zaremba ◽  
Natalie Weigelt
Keyword(s):  
Social Media ◽  
Value Theory ◽  
Content Analyses ◽  
Social Media Engagement ◽  
News Value

Germany was second in the number of March for Science participants. Applying news value theory, this article analyzes the newsworthiness of the 2018 March for Science in Germany, comparing journalistic (online) reporting on the march (N=86) and Twitter communication about #marchforscience (N=591). The results of the content analyses reveal that news factors were more frequent and reached higher intensities in journalistic reporting than on Twitter. Relevance, prominence, personalization, and influence were the news factors most emphasized by journalists. On Twitter, reach was the only news factor correlating with social media engagement (likes, comments, and retweets).

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