Evaluation of information service providers in support of the fixed-income market

2008 ◽  
pp. 153-178 ◽  
Author(s):  
A MONTAZEMI
Keyword(s):  
Service Providers ◽  
Information Service ◽  
Fixed Income

scholarly journals Aeronautical Information Service–General Aviation Pilots interface in digital era

2016 ◽  
Vol 4 (18) ◽  
pp. 9
Author(s):  
Roman Matyáš ◽  
Andrej Novák
Keyword(s):  
Central Europe ◽  
Service Providers ◽  
Information Service ◽  
General Aviation ◽  
Portable Devices ◽  
Communication Interface ◽  
Everyday Lives ◽  
Digital Era ◽  
Aviation Pilots ◽  
Modern Technologies

Modern technologies and portable devices are part of our everyday lives almost two decades. This article describes how Aeronautical Information Service providers in Central Europe utilize modern technologies in the communication interface with general aviation pilots.

Social capital or non-human sources? A cross-context study on information source selection of migrant farmer workers

2021 ◽  
pp. 016555152110551
Author(s):  
Fang Wang
Keyword(s):  
Social Capital ◽  
Information Needs ◽  
Information Sources ◽  
Service Providers ◽  
Information Source ◽  
Information Service ◽  
Public Information ◽  
Source Selection ◽  
Social Capitals ◽  
Farmer Workers

Insufficient examination of social factors obscures the reason why non-human information sources are under-utilised by social groups with lower information literacy. This study explores the mechanism of information source selection (ISS) of Chinese migrant farmer workers (MFWs) in different industries by conducting a cross-context analysis. After iterative analyses of multiple cases, a theoretical model of information source selection within an individual’s information world is constructed. It explains why MFWs make more use of social capitals than non-human information sources in information seeking. Besides, the information needs are examined form both the needed information and the need itself. A classification of social capital as human information source is created and the roles that social capitals and non-human information sources play in ISS are identified. This study provides novel theoretical insights into the ‘old’ issue of ISS, and thus has practical implications for public information service providers and MFW-related policy makers.

Stigmergic Hyperlink

2012 ◽  
pp. 260-272
Author(s):  
Artur Sancho Marques ◽  
José Figueiredo
Keyword(s):  
Social Networks ◽  
Social Change ◽  
World Wide Web ◽  
World Wide ◽  
Service Providers ◽  
Information Service ◽  
Web Page ◽  
The World ◽  
Patterns Of Behavior ◽  
Ecological Treatment

Inspired by patterns of behavior generated in social networks, a prototype of a new object was designed and developed for the World Wide Web – the stigmergic hyperlink or “stigh”. In a system of stighs, like a Web page, the objects that users do use grow “healthier”, while the unused “weaken”, eventually to the extreme of their “death”, being autopoieticaly replaced by new destinations. At the single Web page scale, these systems perform like recommendation systems and embody an “ecological” treatment to unappreciated links. On the much wider scale of generalized usage, because each stigh has a method to retrieve information about its destination, Web agents in general and search engines in particular, would have the option to delegate the crawling and/or the parsing of the destination. This would be an interesting social change: after becoming not only consumers, but also content producers, Web users would, just by hosting (automatic) stighs, become information service providers too.

The User as a Service

2012 ◽  
pp. 37-59 ◽  
Author(s):  
José C. Delgado
Keyword(s):  
Service Providers ◽  
Information Service ◽  
User Model ◽  
Collaboration Networks ◽  
Web Access ◽  
Close Cooperation ◽  
Active Services ◽  
Information Consumers ◽  
The Web

The Web has changed a lot since its inception, 20 years ago, now offering dynamic information and services. The users have also evolved and are no longer mere information consumers, but rather active producers. This calls for a paradigm shift, with the user at the center of the information, service, and collaboration networks, taking the role of active services (able to respond to requests), in equal terms with current service providers. This leads to a unified user model, in which both individual and institutional entities are users and providers, although with different emphasis. To support this approach, the authors present a new Web access device, the browserver, which includes a browser and a server working in close cooperation, with the goal of replacing the classical browser but being backwards compatible with it to ease the migration path. The authors show how it can be implemented and its advantages in the case of typical applications.

Context-Awareness in Mobile Commerce

2009 ◽  
pp. 56-64
Author(s):  
Jun Sun ◽  
Marshall Scott Poole
Keyword(s):  
Context Awareness ◽  
Classification Scheme ◽  
Service Providers ◽  
Cell Phones ◽  
Contextual Information ◽  
Information Service ◽  
Mobile Commerce ◽  
Context Aware ◽  
Interactive Mode ◽  
Multimedia Technologies

Advances in wireless network and multimedia technologies enable mobile commerce (m-commerce) information service providers to know the location and surroundings of mobile consumers through GPS-enabled and camera-embedded cell phones. Context awareness has great potential for creating new service modes and improving service quality in m-commerce. To develop and implement successful context-aware applications in m-commerce, it is critical to understand the concept of the “context” of mobile consumers and how to access and utilize contextual information in an appropriate way. This article dissects the context construct along both the behavioral and physical dimensions from the perspective of mobile consumers, developing a classification scheme for various types of consumer contexts. Based on this classification scheme, it discusses three types of context-aware applications—noninteractive mode, interactive mode and community mode—and describes newly proposed applications as examples of each.

Context-Awareness in Mobile Commerce

2011 ◽  
pp. 123-129
Author(s):  
Jun Sun ◽  
Marshall Scott Poole
Keyword(s):  
Context Awareness ◽  
Classification Scheme ◽  
Service Providers ◽  
Cell Phones ◽  
Contextual Information ◽  
Information Service ◽  
Mobile Commerce ◽  
Context Aware ◽  
Interactive Mode ◽  
Multimedia Technologies

Advances in wireless network and multimedia technologies enable mobile commerce (m-commerce) information service providers to know the location and surroundings of mobile consumers through GPS-enabled and camera-embedded cell phones. Context awareness has great potential for creating new service modes and improving service quality in m-commerce. To develop and implement successful context-aware applications in m-commerce, it is critical to understand the concept of the “context” of mobile consumers and how to access and utilize contextual information in an appropriate way. This article dissects the context construct along both the behavioral and physical dimensions from the perspective of mobile consumers, developing a classification scheme for various types of consumer contexts. Based on this classification scheme, it discusses three types of context-aware applications—non-interactive mode, interactive mode and community mode—and describes newly proposed applications as examples of each.

scholarly journals Measuring Perceptual (In) Congruence between Information Service Providers and Users

2017 ◽  
Vol 78 (3) ◽  
pp. 359
Author(s):  
Crystal Boyce
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Information Service ◽  
Measurement Model ◽  
Survey Instrument ◽  
Information Systems Management ◽  
User Perceptions ◽  
Service Desk ◽  
Model Studies ◽  
Gap Measurement

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information systems management research. The new survey instrument redefines service desk assessment by taking into consideration the perspectives of both service users and of service providers, to help service providers gain a more robust sense of service quality.

Peripheral capital goes global: Naspers, globalisation and global media contraflow

2019 ◽  
Vol 41 (8) ◽  
pp. 1142-1159
Author(s):  
Ruth Teer-Tomaselli ◽  
Keyan Tomaselli ◽  
Mpumelelo Dludla
Keyword(s):  
South African ◽  
Service Providers ◽  
Information Service ◽  
Digital Information ◽  
Global Media ◽  
Business Operations ◽  
Media Markets ◽  
African Media ◽  
And Control ◽  
Magazine Articles

Naspers, a South African media conglomerate worth US$64 billion in 2016, operates across a range of media and information platforms in 120 countries, including many ‘emerging markets’. Naspers is an exemplar of media markets’ contraflow, conceptualised as the movement of information, media content, consumer goods and capital from the ‘developing world’ into more developed markets. This study examines (a) how Naspers has diversified its core media holdings (print and satellite) into digital information service providers and e-commerce; (b) how this was achieved both globally and domestically; and (c) how this diversification allowed Naspers to maintain its pre-eminent position in the South African media market. South African financial magazine articles, between 2010 and 2014, reporting on Naspers’ globalisation are thematically examined with regard to globalisation, diversification, ownership and control and collaboration. These themes frame a political economy analysis of how Naspers penetrated, expanded and solidified its e-commerce business operations nationally and globally.

scholarly journals Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service

2010 ◽  
Vol 71 (4) ◽  
pp. 361-374 ◽  
Author(s):  
Sarah Maximiek ◽  
Erin Rushton ◽  
Elizabeth Brown
Keyword(s):  
Quality Of Service ◽  
Web Site ◽  
Service Providers ◽  
Instant Messaging ◽  
Information Service ◽  
Valuable Insight ◽  
Reference Services ◽  
User Behaviors ◽  
Digital Reference

After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the service was adequate and met our in-person reference standards; and if improvements to the libraries’ existing reference services were needed. The findings revealed that 31 percent of identifiable users were students and 5 percent of users were campus community members. The analyses also revealed that many used the service for complex questions and not just ready reference, policy, and directional questions as had been expected. The most common question types were Web site navigation help (29% of all sessions), research assistance (22%), and instructional questions (23%). The American Library Association Reference & User Services Association (RUSA) Guidelines for the Behavioral Performance of Reference and Information Service Providers were used to measure quality of service. The findings reveled that approachability, showing interest, and listening were each demonstrated in over 80 percent of sessions, indicating these activities can be demonstrated effectively in a virtual environment. The study also found that questions were correctly answered 84 percent of the time. The study provided valuable insight into how patrons approach and locate information on our Web site and demonstrated a need for additional training, improved site design and navigational aids, and future discussions of staffing alternatives for the IM service.

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