The impact of cognitive conflict on product-service system value cocreation: An event-related potential perspective

2021 ◽  
pp. 129987
Author(s):  
Meina Zhao
Author(s):  
Rahul Rai ◽  
Uriel Tekunoff ◽  
Carson Schafer ◽  
Peter Sandborn ◽  
Janis Terpenny

Consumers of electronic products (e-products) increasingly purchase new product and dispose of the last-generation of fully functional product for the sake of newer models with added functionality brought on by advances in technology. This consumer behavior is referred to as technological obsolescence, rendering older versions of the product obsolete and creating e-waste. The phenomenon of technological product obsolescence and e-waste is especially prevalent in electronic products such as cell phones and video games. E-waste is very costly for the environment, as well as for electronics product manufacturers. This paper investigates the use of a Product Service System (PSS) based model to design obsolescence resistance product, hence mitigating the impact of e-waste. The approach is derived from the results of an empirical study of multiple high e-waste generating products. As part of the study, various products are analyzed and guidelines for designs are derived from the empirical data. The utility of the proposed approach is demonstrated via the conceptual design of a novel smart phone based on the PSS framework.


Author(s):  
Rajaram Srinivasan ◽  
Steven D. Eppinger ◽  
Nitin Joglekar

AbstractWe study a DevOps software development process for a Product-Service System (PSS) using a design structure matrix (DSM) representation. We find unique features such as nested, planned iterations at differing rates which are not evident in conventional engineering development projects. We describe the impact of integrating ongoing operations into a development process and identify some of the enablers that lead to adoption of a DevOps process. We conclude by discussing the implications of our findings and raise questions for further research.


2016 ◽  
Vol 139 (2) ◽  
Author(s):  
Benjamin Thomsen ◽  
Michael Kokkolaras ◽  
Tomas Månsson ◽  
Ola Isaksson

Static structural aeroengine components are typically designed for full lifetime operation. Under this assumption, efforts to reduce weight in order to improve the performance result in structural designs that necessitate proven yet expensive manufacturing solutions to ensure high reliability. However, rapid developments in fabrication technologies such as additive manufacturing may offer viable alternatives for manufacturing and/or repair, in which case different component lifing decisions may be preferable. The research presented in this paper proposes a value-maximizing design framework that models and optimizes component lifing decisions in an aeroengine product–service system context by considering manufacturing and maintenance alternatives. To that end, a lifecycle cost model is developed as a proxy of value creation. Component lifing decisions are made to minimize net present value of lifecycle costs. The impact of manufacturing (represented by associated intial defects) and maintenance strategies (repair and/or replace) on lifing design decisions is quantified by means of failure models whose output is an input to the lifecycle cost model. It is shown that, under different conditions, it may not be prudent to design for full life but rather accept shorter life and then repair or replace the component. This is especially evident if volumetric effects on low cycle fatigue life are taken into account. It is possible that failure rates based on legacy engines do not translate necessarily to weight-optimized components. Such an analysis can play a significant supporting role in engine component design in a product–service system context.


2017 ◽  
Vol 9 (7) ◽  
pp. 168781401770969 ◽  
Author(s):  
Yu-Chen Huang ◽  
Jui-Che Tu ◽  
Kuo-Pin Kuo

Face the energy recovery and environmental concerns and policy, the plastic molds design and develop have to focus on the issues of the lead-free, non-toxic, recyclable, re-manufactured, and integrate environmental protection and technology etc. Hence, this study adopts the product service system to integrate product and service to meet consumer demands. Furthermore, this system concept combines the procedures of design, manufacture, and distribution. This procedure of service supply will improve product life cycle for reduced environmental impact, satisfy the concepts of the reuse and remanufacturing of raw materials, reduce production waste, and further achieve the purpose of dematerialization. The purpose of this research is to construct the impact factors of the sustainable design and development of plastic molds on product service. This study integrates expert interviews and the literature review to list the principles of the sustainable design and development of plastic molds; the results of this study sum up 6 capital dimensions and 30 evaluation indicators, which are analyzed through the analytical hierarchy process, and add the plastic mold application process to provide complete products and services that improve the sustainable design, development process, and evaluation criteria of plastic molds.


2015 ◽  
Vol 29 (2) ◽  
pp. 171-195 ◽  
Author(s):  
Hong, Yong-pyo ◽  
Young Jun Kim

Author(s):  
Nur Indrianti ◽  
Devika Kumala ◽  
Tri Wibawa

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.


2021 ◽  
Vol 294 ◽  
pp. 126188
Author(s):  
Yeneneh Tamirat Negash ◽  
Liria Salome Calahorrano Sarmiento ◽  
Ming-Lang Tseng ◽  
Korbkul Jantarakolica ◽  
Kimhua Tan

2021 ◽  
Vol 1 ◽  
pp. 1411-1420
Author(s):  
Ryan Michael Ruvald ◽  
Andreas Larsson ◽  
Christian Johansson Askling ◽  
Alessandro Bertoni ◽  
Tobias Larsson

AbstractPrototypes are an established tool for rapidly increasing learning, communication and decision making rationale for design projects. The proven success has spawned a litany of approaches and methods for building and planning the efficient planning and construction of prototypes. Translating these methods into simple usable tools to assist novice designers has generated broadly applicable canvases to support prototyping across the design process. Product Service System design has similarly introduced prototyping methods and tools into the process. Presently there is a lack of support for generating early phase tangible prototypes for functional PSS design aimed at more radically innovative solutions instead of currently dominant traditional products with traditional add-on services. This work explores the viability of utilizing existing prototyping support tools in the context of early PSS design through workshops with student designers and practitioners. The data from these workshops illuminates the alignments and misalignment gaps presented as guidelines to enable better support for early PSS designers.


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