The Impact of Product Quality and Service Quality in Product-Service System on Economic Value : Focusing on Mediating Effect of Experience Value for Electronic Shelf Labels

Consumers of electronic products (e-products) increasingly purchase new product and dispose of the last-generation of fully functional product for the sake of newer models with added functionality brought on by advances in technology. This consumer behavior is referred to as technological obsolescence, rendering older versions of the product obsolete and creating e-waste. The phenomenon of technological product obsolescence and e-waste is especially prevalent in electronic products such as cell phones and video games. E-waste is very costly for the environment, as well as for electronics product manufacturers. This paper investigates the use of a Product Service System (PSS) based model to design obsolescence resistance product, hence mitigating the impact of e-waste. The approach is derived from the results of an empirical study of multiple high e-waste generating products. As part of the study, various products are analyzed and guidelines for designs are derived from the empirical data. The utility of the proposed approach is demonstrated via the conceptual design of a novel smart phone based on the PSS framework.

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Product-service system method to measure sustainability level of traditional smoked fish processing industries

MATEC Web of Conferences ◽

10.1051/matecconf/201815401062 ◽

2018 ◽

Vol 154 ◽

pp. 01062 ◽

Cited By ~ 2

Author(s):

Ratna Purwaningsih ◽

Anggaina Elfandora Cahyantari ◽

Zulfaida Ariyani ◽

Aries Susanty ◽

Ary Arvianto ◽

...

Keyword(s):

Sustainability Assessment ◽

Service System ◽

Economic Value ◽

Three Dimensions ◽

Cultural Dimension ◽

Fish Processing ◽

Product Service System ◽

Economic Dimension ◽

Smoked Fish ◽

Product Service

Small Medium Enterprise’s (SME) of traditional fish processing at Semarang, Central Java, Indonesia still focus their business on gain more profits. Sustainability aspect has not received enough attention yet. This study aims to review the sustainability level of SME smoked fish Semarang using product service system (PSS) method. PSS consists of three dimensions (1) Environment, (2) Socio-cultural and (3) Economic. Each dimension consists of 6 criteria's. PSS not only assess the level of sustainability but also formulated the recommendation to increase the industries sustainability level. Sustainability assessment and recommendations formulation is guided by a check-list form. Then, the portfolio diagram used to select these recommendations according to its feasibility to be implemented and its importance for the industries. The result of sustainability assessment for traditional fish processing is 0.44, categorized as medium level. The recommendations for the environmental dimension are (1) use of liquid smoke on fish processing and (2) use of wastewater treatment with anaerobic ponds Recommendation for the socio-cultural dimension is use personal protective tool to reduce worker risk on safety and health. Recommendation for the economic dimension is used social media for product marketing and increasing the economic value of fish lung wastes. Recommendations are then illustrated in a diagram in the form of radar sustainability.

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The Structure of Devops in Product-Service System Development

Proceedings of the Design Society: International Conference on Engineering Design ◽

10.1017/dsi.2019.318 ◽

2019 ◽

Vol 1 (1) ◽

pp. 3111-3120

Author(s):

Rajaram Srinivasan ◽

Steven D. Eppinger ◽

Nitin Joglekar

Keyword(s):

Development Process ◽

Service System ◽

System Development ◽

Design Structure Matrix ◽

Development Projects ◽

Software Development Process ◽

Product Service System ◽

Design Structure ◽

Product Service ◽

The Impact

AbstractWe study a DevOps software development process for a Product-Service System (PSS) using a design structure matrix (DSM) representation. We find unique features such as nested, planned iterations at differing rates which are not evident in conventional engineering development projects. We describe the impact of integrating ongoing operations into a development process and identify some of the enablers that lead to adoption of a DevOps process. We conclude by discussing the implications of our findings and raise questions for further research.

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The Impact of Digitalization on Product-Service System Development in the Manufacturing Industry

Engineering Assets and Public Infrastructures in the Age of Digitalization - Lecture Notes in Mechanical Engineering ◽

10.1007/978-3-030-48021-9_96 ◽

2020 ◽

pp. 873-880

Author(s):

Jyri Hanski ◽

Helena Kortelainen ◽

Teuvo Uusitalo

Keyword(s):

Manufacturing Industry ◽

Service System ◽

System Development ◽

Product Service System ◽

Product Service ◽

The Impact

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Quantitative Assessment of the Impact of Alternative Manufacturing Methods on Aeroengine Component Lifing Decisions

Journal of Mechanical Design ◽

10.1115/1.4034883 ◽

2016 ◽

Vol 139 (2) ◽

Cited By ~ 5

Author(s):

Benjamin Thomsen ◽

Michael Kokkolaras ◽

Tomas Månsson ◽

Ola Isaksson

Keyword(s):

Net Present Value ◽

Service System ◽

Low Cycle Fatigue ◽

High Reliability ◽

Cost Model ◽

Product Service System ◽

Component Design ◽

Product Service ◽

The Impact ◽

System Context

Static structural aeroengine components are typically designed for full lifetime operation. Under this assumption, efforts to reduce weight in order to improve the performance result in structural designs that necessitate proven yet expensive manufacturing solutions to ensure high reliability. However, rapid developments in fabrication technologies such as additive manufacturing may offer viable alternatives for manufacturing and/or repair, in which case different component lifing decisions may be preferable. The research presented in this paper proposes a value-maximizing design framework that models and optimizes component lifing decisions in an aeroengine product–service system context by considering manufacturing and maintenance alternatives. To that end, a lifecycle cost model is developed as a proxy of value creation. Component lifing decisions are made to minimize net present value of lifecycle costs. The impact of manufacturing (represented by associated intial defects) and maintenance strategies (repair and/or replace) on lifing design decisions is quantified by means of failure models whose output is an input to the lifecycle cost model. It is shown that, under different conditions, it may not be prudent to design for full life but rather accept shorter life and then repair or replace the component. This is especially evident if volumetric effects on low cycle fatigue life are taken into account. It is possible that failure rates based on legacy engines do not translate necessarily to weight-optimized components. Such an analysis can play a significant supporting role in engine component design in a product–service system context.

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Establishing sustainable design and development for plastic mold under product service system

Advances in Mechanical Engineering ◽

10.1177/1687814017709699 ◽

2017 ◽

Vol 9 (7) ◽

pp. 168781401770969 ◽

Cited By ~ 3

Author(s):

Yu-Chen Huang ◽

Jui-Che Tu ◽

Kuo-Pin Kuo

Keyword(s):

Product Life Cycle ◽

Service System ◽

Sustainable Design ◽

Impact Factors ◽

Application Process ◽

Design And Development ◽

Product Service System ◽

Product Service ◽

The Impact ◽

Plastic Mold

Face the energy recovery and environmental concerns and policy, the plastic molds design and develop have to focus on the issues of the lead-free, non-toxic, recyclable, re-manufactured, and integrate environmental protection and technology etc. Hence, this study adopts the product service system to integrate product and service to meet consumer demands. Furthermore, this system concept combines the procedures of design, manufacture, and distribution. This procedure of service supply will improve product life cycle for reduced environmental impact, satisfy the concepts of the reuse and remanufacturing of raw materials, reduce production waste, and further achieve the purpose of dematerialization. The purpose of this research is to construct the impact factors of the sustainable design and development of plastic molds on product service. This study integrates expert interviews and the literature review to list the principles of the sustainable design and development of plastic molds; the results of this study sum up 6 capital dimensions and 30 evaluation indicators, which are analyzed through the analytical hierarchy process, and add the plastic mold application process to provide complete products and services that improve the sustainable design, development process, and evaluation criteria of plastic molds.

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A Study on the Core Competency for Product-Service System

Productivity Review ◽

10.15843/kpapr.29.2.201506.171 ◽

2015 ◽

Vol 29 (2) ◽

pp. 171-195 ◽

Cited By ~ 1

Author(s):

Hong, Yong-pyo ◽

Young Jun Kim

Keyword(s):

Service System ◽

Core Competency ◽

Product Service System ◽

The Core ◽

Product Service

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QFD APPROACH FOR QUALITY IMPROVEMENT OF A SUSTAINABLE PRODUCT-SERVICE SYSTEM

International Journal of Service Management and Sustainability ◽

10.24191/ijsms.v1i1.6036 ◽

2019 ◽

Vol 1 (1) ◽

pp. 76

Author(s):

Nur Indrianti ◽

Devika Kumala ◽

Tri Wibawa

Keyword(s):

Quality Improvement ◽

Quality Function Deployment ◽

Service System ◽

Design Tool ◽

Productivity Index ◽

Product Service System ◽

Goods And Services ◽

Product Service ◽

Service Productivity ◽

Sustainability Concept

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.

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