Strategic foresight using a modified Delphi with end-user participation: A case study of the iPad's impact on Taiwan's PC ecosystem

2013 ◽  
Vol 80 (3) ◽  
pp. 485-497 ◽  
Author(s):  
Chih-Young Hung ◽  
Wen-Yee Lee ◽  
Ding-Shan Wang
Keyword(s):  
User Participation ◽  
End User ◽  
Modified Delphi ◽  
Strategic Foresight

Using Virtual Communities to Involve Users in E-Service Development

2011 ◽  
pp. 61-75
Author(s):  
Eva Söderström ◽  
Jesper Holgersson
Keyword(s):  
Virtual Communities ◽  
User Participation ◽  
Internet Technology ◽  
Service Development ◽  
End User ◽  
Major Player ◽  
Internet Presence ◽  
Major Trend ◽  
Travel Industry

Thriving in the Internet era requires both Internet presence and careful development of the e-services provided using this technology. However, one major problem is how to involve the end users of the e-service(s), something which is necessary if the e-services are to be useful and sustainable. This chapter presents a case study on the e-service development process using a major player in the travel industry as the case. The main focus is on how new technological advancements and phenomena, primarily virtual communities, can be used as a main source of end user requirements. Virtual communities are both of strategic and practical relevance and even cause a need to redefine the term “user participation.” E-services constitute a major trend for private as well as public organizations and should address Internet technology advancements when being developed.

Design Participation as an Insurance: Risk-management and End-user Participation in the Development of Information Systems in Healthcare Organizations

2002 ◽  
Vol 41 (01) ◽  
pp. 76-80 ◽  
Author(s):  
T. Timpka ◽  
V. Vimarlund
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Development ◽  
User Participation ◽  
Decision Makers ◽  
Care Staff ◽  
End User ◽  
Healthcare Organizations ◽  
Information System Development

Summary Objectives: The aim of this paper is to build a theoretical framework for analysis of when decision-makers should use end-user participation as a form of insurance for unforeseen consequences of implementing information systems in healthcare organizations. Method: Data were collected in a case study of an information system development project in a small clinical setting. During the initial phase, the future end-users of the system were allowed to actively influence the system design and test every new tool that was considered for implementation. Results: The results of the case study suggest that when time and effort are invested in allowing health-care staff to participate in information system development processes, the benefits can well exceed the costs throughout the life cycle of the project. Risk-averse decision-makers fearing negative secondary consequences of a HIS, with regard to clinical work flow, will always adopt measures to prevent future failures, if they can find a possibility of shifting these risks. Therefore, they calculate the present discounted value of the effects accrued over time to the unit and predict the amount of resources they are willing to pay to acquire an insurance (such as design participation) that will protect the organization from future losses. Conclusions: End-user participation in the design process can be the key positive influence on the quality of the service and, thereby, organizational effectiveness. Investments in broad design participation can, consequently, be a productive activity that transforms potential current income into future benefits.

scholarly journals Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies: A Case Study of Two Hospitals in Asir Region, Saudi Arabia

Healthcare ◽  
2021 ◽  
Vol 9 (7) ◽  
pp. 854
Author(s):  
Dalia Almaghaslah ◽  
Abdulrhman Alsayari ◽  
Saleh Ali Alyahya ◽  
Rana Alshehri ◽  
Khawlah Alqadi ◽  
...  
Keyword(s):  
Saudi Arabia ◽  
Problem Solving ◽  
Management System ◽  
Design Thinking ◽  
Queue Management ◽  
End User ◽  
Study Results ◽  
Hospital Pharmacies ◽  
Asir Region

Introduction: Design thinking, an innovative problem-solving approach, has gained wide popularity in healthcare disciplines. The aim of this work is to improve outpatients’ experiences in hospital pharmacies in two hospitals in Asir region, Saudi Arabia. Methods: The design thinking approach, adopted from Stanford University’s D-School, was used in this study. Results: Several problems were identified: lack of comfortable environment in the pharmacies’ waiting area, lack of a queue management system, and workflow inefficiencies related to ordering and supplies of medicines. A prototype was proposed to overcome these challenges. Discussion and Conclusion: The design thinking approach helped in identifying end-user (patients visiting outpatient pharmacies) values and desires and provided an understanding of their struggles. It also proposed tailored solutions that could improve patients’ experiences while using the services of the outpatient pharmacies.

End-User Robot Programming Case Study

2020 ◽  
Author(s):  
Michal Kapinus ◽  
Zdeněk Materna ◽  
Daniel Bambušek ◽  
Vitězslav Beran
Keyword(s):  
Robot Programming ◽  
End User

scholarly journals E-Commerce Website as Seller Media for End User at Banyuwangi Mall

2018 ◽  
Vol 7 (2.13) ◽  
pp. 425
Author(s):  
Pending Puji Dwi Astuti ◽  
A A. Gde Satia Utama
Keyword(s):  
Current System ◽  
Internal Controls ◽  
Costs And Benefits ◽  
End User ◽  
Case Study Method ◽  
Account System ◽  
Design Proposal ◽  
Satisfaction Theory ◽  
Data Collection Procedure

This study aims to perform evaluation using End User Computing Satisfaction theory on Seller Account Banyuwangi Mall. The approach used in this research is qualitative explorative approach with case study method from SME seller of goods product. The data collection procedure used in this research is interview, observation, and documentation. The result of this research based on evaluation of Banyuwangi Mall e-commerce system shows have satisfaction as end user. The current system is adequate, but needs to be improved. Such improvements are used to improve the efficient use of the Banyuwangi Mall ecommerce system, especially the seller account system operated by SME actors who sell their products through Banyuwangi Mall. The improvement is a redesign of the sales system. The designs made have been adjusted based on the necessary improvements taking into consideration the costs and benefits, as well as the internal controls in each of their activities, so that the design proposal on the Banyuwangi Mall seller account is well worth considering. Further research is expected to be an evaluation and improvement of the appearance of the customer or buyer to make buyers more interested in transactions through Banyuwangi Mall and simplify the use.  

scholarly journals On the Transformation of Traditional IS Service Department into a Modern IS Center: A Case Study

10.28945/2415 ◽  
2001 ◽  
Author(s):  
Kresimir Fertalj ◽  
Damir Kalpic
Keyword(s):  
End User ◽  
Short Term ◽  
Consulting Services ◽  
Educational Framework ◽  
Development Teams ◽  
Training Plan ◽  
Initial Strategy ◽  
Information Center ◽  
Service Department

Some issues related to the transformation of a traditional IS service department into a modern team-based information center are discussed. The process of transformation comprises human resources analysis, investigation of possible ways of transformation, proposal of a new organization and constitution of development teams (DTs). New organization is based on DTs with flexible structure, which ensures a successful transformation. Education during transformation must be adjusted to the customer and can include different approaches such as on-the-job education, full curriculum and the short-term training plan, consulting services, end-user education and so forth. An educational framework should propose the standards to be followed and possible adjustments of those standards, which would make the education successful. A study done for a large state-owned Croatian company, carried out in practice as part of the initial strategy plan, will be presented and used as an example.

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