Best Practices for Basic and Advanced Skills in Health Care Service Recovery: A Case Study of a Re-admitted Patient

2010 ◽  
Vol 36 (7) ◽  
pp. 310-318 ◽  
Author(s):  
Anna C. Hayden ◽  
James W. Pichert ◽  
Jodi Fawcett ◽  
Ilene N. Moore ◽  
Gerald B. Hickson
Keyword(s):  
Health Care ◽  
Best Practices ◽  
Care Service ◽  
Health Care Service ◽  
Service Recovery ◽  
Advanced Skills

scholarly journals Unlearning and public services —A case study with a Vygotskian approach

2018 ◽  
Vol 24 (2) ◽  
pp. 188-207 ◽  
Author(s):  
Jari Stenvall ◽  
Tony Kinder ◽  
Paivikki Kuoppakangas ◽  
Ilpo Laitinen
Keyword(s):  
Health Care ◽  
Single Case ◽  
Care Service ◽  
Health Care Service ◽  
Transition Process ◽  
Radical Change ◽  
Public Health Care ◽  
University Hospital ◽  
Product Logic

All successful public service innovations require learning and just as importantly and often more deeply, unlearning. This research investigates the unlearning of health professionals focusing on the issue of why and how unlearning happens at an individual level for health care professions in the transition from product logic to service-dominant logic at Tampere University Hospital in Finland. We applied a qualitative single case study method, a problem-centred unlearning framework with a narrative approach, which facilitates understanding of how the informants perceived the service transition process. We identified three distinct unlearning narratives, and we recognised barriers and enablers to unlearning in the health care service culture and context and suggest ways in which these might be overcome. Results of the study shows that deep and radical change in public health care services is possible, by applying distributed leadership and allowing individual actors time for reflections, mind-wandering, listening and learning from users and discourse between professionals.

scholarly journals Gaps in oral health-care service provision systems for children in Nigeria: A case study of a tertiary health institution

2018 ◽  
Vol 29 (5) ◽  
pp. 622
Author(s):  
OlawunmiAdedoyin Fatusi ◽  
Eyitope Ogunbodede ◽  
ChristianaAyomide Sowole ◽  
MorenikeOluwatoyin Folayan
Keyword(s):  
Health Care ◽  
Oral Health ◽  
Service Provision ◽  
Care Service ◽  
Health Care Service ◽  
Oral Health Care ◽  
Health Institution

Advancement of telemedicine in Africa and the current laws: A case study of Nigeria

2021 ◽  
pp. 002581722110183
Author(s):  
Amanze N Ikwu ◽  
David T Komolafe ◽  
Gladys I Ahaneku ◽  
Sixtus E Nwawudu
Keyword(s):  
Health Care ◽  
Communication Technology ◽  
Health Care Services ◽  
Conventional Medicine ◽  
Care Service ◽  
Health Care Service ◽  
Telemedicine System ◽  
Care Services ◽  
Information And Communication

Advancements in technology have heralded more than a few cutting-edge benefits. Medicine is a vital sector of every nation and it has benefitted from these advancements in delivering health care services at a distance. The increasing use of Information and Communication Technology (ICT) by a vast population worldwide has been pivotal for telemedicine in recent years. Many developed and developing countries of the world have embraced telemedicine as a proactive means of delivering health care services to their citizens, although at different rates of development. The challenges associated with health care service and delivery is numerous and telemedicine has become one solution to counter some of these challenges. This paper seeks to examine the state of telemedicine in Nigeria. It identifies the gaps that ought to be filled in the Nigerian legal system and proposes relevant policies and legislation that must be formulated by government alongside appropriate authorities in order to ensure an optimum telemedicine system that meets the standards of conventional medicine.

scholarly journals Non-communicable diseases diagnosed in a health care service for dock workers: a case study in a seaport of Brazil

2012 ◽  
Vol 3 (6) ◽  
Author(s):  
Marta Regina Cezar-Vaz ◽  
Marlise Capa Verde de Almeida ◽  
Clarice Alves Bonow ◽  
Laurelize Pereira Rocha ◽  
Anelise Miritz Borges ◽  
...  
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Communicable Diseases ◽  
Non Communicable Diseases ◽  
Dock Workers

Open Innovation for Wicked Problems: Using Proximity to Overcome Barriers

2020 ◽  
pp. 000812562096863
Author(s):  
Ward Ooms ◽  
Roel Piepenbrink
Keyword(s):  
Health Care ◽  
Case Studies ◽  
Open Innovation ◽  
Care Service ◽  
Health Care Service ◽  
Service Innovation ◽  
Wicked Problems ◽  
The Face ◽  
Innovation Barriers

Open innovation is a viable strategy to solve wicked problems. However, the complexity of these types of problems renders the management of open innovation initiatives (even) more difficult. How can managers make open innovation for complex or even wicked problems work? This article examines case studies of open innovation initiatives adopting a health care service innovation. It uses the proximity framework to identify several ways in which open innovation barriers can be overcome despite their complexity. The case study findings show how partners leverage their differences to the benefit of service innovation in the face of wicked problems.

Trust building in a Norwegian municipal acute ward

2020 ◽  
Vol 34 (6) ◽  
pp. 673-685
Author(s):  
Brita Gjerstad ◽  
Svein Ingve Nødland ◽  
Inger Lise Teig
Keyword(s):  
Health Care ◽  
Healthcare Workers ◽  
Care Service ◽  
Health Care Service ◽  
Healthcare Services ◽  
Trust Building ◽  
Content Type ◽  
Daily Work ◽  
Systemic Factors

PurposeTrust plays an important role in the organisation of healthcare services. In Norway, the establishment of mandatory municipal acute wards with 24 h inpatient services introduces a new unit into the healthcare system. This article discusses how this new health care service succeeds in building trust with patients and among healthcare workers.Design/methodology/approachThe article is an in-depth case study of a single, exemplary inter-municipal acute ward. The study draws on interviews with COPD patients, the leader and doctors at the ward. The study also includes observations of daily work at the municipal acute ward. Moreover, administrators and healthcare workers at related healthcare institutions have been interviewed. Data were analysed using a qualitative method.FindingsThe study reveals that trust is built in complex relations and that it has both individual and systemic factors. The practices employed in the daily treatment and care of patients and in encounters between health care personnel and patients are important trust-building processes; however, these processes depend on structures and routines that promote efficient and adequate inter-organisational communication and patient-oriented procedures.Practical implicationsThe study provides insight into how trust dynamics work on multiple organisational levels and how they depend on both individual and systemic factors. Additionally, the study may provide a picture of the importance of trust in organising healthcare services in the future.Originality/valueLessons regarding trust building inspired by data from a case-study care institution can be applied in different care settings and countries.

scholarly journals Suffering and defense in work in a mental health care service

2019 ◽  
Vol 72 (4) ◽  
pp. 903-909
Author(s):  
Marta Kolhs ◽  
Agnes Olschowsky ◽  
Lucimare Ferraz
Keyword(s):  
Health Care ◽  
Care Service ◽  
Health Care Service ◽  
Biomedical Model ◽  
Mental Health Care Service ◽  
Protection Strategy ◽  
Health Care Network ◽  
Study Type ◽  
Collective Strategy

ABSTRACT Objective: to know the suffering and the strategies of defense of CAPS AD III workers, from the perspective of the Work Theater proposed by Dejours. Method: a descriptive qualitative research, of the case study type, with CAPS AD III workers, using as theoretical framework the Psychodynamics of Work. Results: CAPS AD III professionals identify that the suffering in the work arises from the frustration between the real and the prescribed one; by the hegemony of practices guided by the biomedical model; stigmatization and prejudice with users; and the limitations of the Health Care Network (Rede de Atenção à Saúde). As an individual defense strategy, the rationalization was defined, and as a collective strategy, the protection strategy. Final considerations: worker uses strategies of defenses to face suffering and give a new meaning to it, characterizing themselves as ways of apprehending, understanding and giving meaning and new looks to their work.

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