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2022 ◽  
Author(s):  
Ashraf Saddiek Alias ◽  
Wijdan Khaleel Mustafa ◽  
Raghda Tariq Shaker
Keyword(s):  

2021 ◽  
Vol 16 (2) ◽  
Author(s):  
Dhiana Ekowati ◽  
Arsyad Fadhlur Rahman

The hospital is a health institution that is engaged in services. The quality of a service will encourage consumers to form strong bonds with the company. If the service received exceeds consumer expectations, service quality is perceived as ideal quality. Conversely, if the service received is lower than expected, the quality of the service is perceived as poor. Thus, whether the quality of service is good or not depends on the ability of service providers to consistently meet consumer expectations. This study aims to measure the service quality of the Clinical Pathology Laboratory Installation of RSUP Sarjito Yogyakarta using the Servqual Method.       The subjects of this study were consumers of the Clinical Pathology Laboratory Installation of the Sarjito Hospital Yogyakarta, while the object of this study was the quality of service for the Clinical Pathology Laboratory Installation of the Sarjito Hospital Yogyakarta. The sample of this research is 99 respondents. The data analysis of this research uses SERVQUAL analysis.       The results of this study indicate that the service quality of the Clinical Pathology Laboratory Dr. Sardjito Yogyakarta provides satisfaction to consumers. Keywoard: Quality of Service, SERVQUAL.


2021 ◽  
Vol 25 (1) ◽  
pp. 39-47
Author(s):  
Y. P. Ochoa ◽  
Y. J. Abreu ◽  
G. P. Mateo

Relevance. Health management has not escaped the pressure of the current epidemiological situation. In a complex scenario, characterized by the COVID-19 pandemic, the daily dynamics become more complex and greater agility is required for decision-making. Much of the success of those decisions is determined by access to timely information, especially in crisis conditions and limited resources. For this reason, health organizations are interested in knowing the costs of pathologies that frequently constitute causes of hospitalization. In this sense, community - acquired bacterial bronchopneumonia stands out, which is a disease that frequently causes hospitalization of pediatric patients. Objective. This article aims to carry out a partial retrospective financial evaluation in order to determine the costs associated with the treatment of community-acquired bacterial bronchopneumonia in pediatric patients. Materials and methods. The study was developed from the perspective of the health institution General Hospital Guillermo Luis Fernndez Hernndez - Baquero in the city of Moa. For this, the analysis - synthesis and comparative methods were used, as well as the methodology to calculate and analyze disease costs. Results. The research focused on the January-March quarters of the years 2017 and 2018 and provided valuable accounting information regarding the direct and indirect costs of the treatment of the pathology in question, which serves as a tool for the correct management of the hospital institution. Conclusion . The direct costs exceeded the indirect costs and the items that most affected the total cost were the salaries of the workers, food, and medicines used to treat the disease. The need to develop digital health was evidenced, with special emphasis on digital medical records to facilitate access to them and thus avoid the loss of information due to its deterioration. The study provides useful information to the management of the health institution, which serves as support for budget analysis and future projections.


2021 ◽  
Author(s):  
Paulina Chigwara Chikeme ◽  
Bekuochi Lilian Arinze

Abstract BackgroundInfertility is a source of distress for couples considering the high accolade placed on having children in family settings in Nigeria. Assisted reproductive technologies (ARTs) offer a chance of parenthood to couples. However, studies on knowledge of ART abound in Nigeria but no previous studies exist on the extent of utilization of assisted reproductive technologies. This study thus explored the level of awareness, perceived efficacy and utilization of ARTs among women attending infertility Clinic in a Nigerian Tertiary Health Institution.Methods This cross-sectional study which utilized a self-administered questionnaire was adopted for this study. The questionnaire contains five sections with section A to E bordering on demographics, awareness, perceived efficacy, utilization, and factors influencing utilization respectivelyResultsOne hundred and seven women with infertility problems, aged between 26-35 years with a mean age of 31.46 ± 5.72 participated in the study. Sixty-two patients (57.9%) were aware of ARTs while 97 (90.7%) believed that ART cannot address male infertility. Only 27 (25.2%) admitted to have used ART procedures before while 82 patients (76.6%) stated that cost of the procedure was the major hindrance to use. Conclusions Awareness of ARTs is average while there is low utilization and perceived efficacy of ART. High cost of the procedure remains the major setback to its utilization


2021 ◽  
pp. 101446
Author(s):  
Olufemi O. Oyediran ◽  
Emmanuel O. Ayandiran ◽  
Taiwo D. Olanrewaju ◽  
Iyanuoluwa O. Ojo ◽  
Alade A. Ogunlade ◽  
...  

Author(s):  
Y.V. Kudryavtseva ◽  
◽  
L.V. Demakova ◽  
◽  
◽  
...  

Purpose. To assess the effectiveness of the KGBUZ «KKOB» in the context of the pandemic of the new coronavirus infection COVID-19 using the example of cataract surgery. Material and methods. Based on regulatory documents aimed at preventing the spread of COVID-19, internal orders were issued that regulated the work of our institution. The actions of the clinic's services were regulated when a building was converted into a «covid hospital», as well as when employees of the institution were transferred to work in a covid hospital. Results. New rules for organizing and conducting medical and diagnostic procedures have been developed. The number of cataract surgeries decreased in 2020 and in the first half of 2021. The duration of the stay of patients with cataracts in a round-the-clock hospital decreased, amounting to 3 days. The waiting times for surgical treatment of cataracts have remained practically unchanged. Conclusion. Despite significant changes in the work of the clinic during the COVID-19 pandemic, the level of surgical treatment for cataracts has decreased slightly. Thanks to the measures taken to reconfigure the processes, it was possible to keep the work of the institution at an acceptable level. Key words: cataract surgery, COVID-19 pandemic.


2021 ◽  
Vol 14 (5) ◽  
pp. 68-73
Author(s):  
ALEXEY V. SHULAEV ◽  
◽  
RUSTEM SH. KHISAMIEV ◽  
PAVEL V. ZINOVIEV ◽  
◽  
...  

Aim. The aim of the study was to develop proposals for improving the administrative competencies in managers of health institutions. Material and methods. The main data for the study were obtained by questioning a group of managers of health institutions, namely state autonomous health care institutions of the Republic of Tatarstan. In total the questionnaire survey covered 31 health institutions. A total of 73 persons, including 31 heads of health institutions of the Republic of Tatarstan and 42 specialists from among the heads of departments and deputy chief physicians, who are the members of reserve of management personnel, participated in the questionnaire survey. Results and discussion. According to the data obtained, the group of heads of health institutions with the highest rating score differed from the representatives of health institutions with fewer rating scores by higher values of anticipatory statefulness. Among the heads of health institutions with the highest rating score, a higher level of overall anticipation competence was revealed, which allows us to conclude about the application of the algorithm of psychological tests for determining the level of anticipation competence to predict the effectiveness of the head when considering candidates for the appointment to the position of the head of a health institution. Conclusion. The developed algorithm of using the parameters of psychological tests to assess and predict the effectiveness of the respondent can be applied in the practice of the Ministry of Health, as a tool for human resource activities


2021 ◽  
Author(s):  
Misganaw Fikrie Melesse ◽  
Bewket Yeserah Aynalem

Abstract Background: The morbidity and mortality of women is a worldwide challenge and the current global maternal death is more than 800 per day; ninety-nine percent of maternal death occurs in developing countries and in Ethiopia about 30% of all ladies’ death is identified with pregnancy-related causes. We, therefore, did this study to assess the magnitude and associated factors of institutional delivery service utilization among mothers who gave birth in the last year in Dembecha Zuria woreda, Northwest Ethiopia.Methods: A community-based cross-sectional study design was employed, and multistage sampling technique was used. Data were collected through face-to-face interviews with pre-tested structured questionnaires among mothers who gave birth in the last year in Dembecha zuria woreda, Northwest Ethiopia from November 23, 2020 to January 16, 2021. After data collection, data were coded and entered using EPI info version 7 and analyzed using SPSS version 25 statistical software. Binary logistic regression analysis was used to ascertain the association between explanatory variables and the outcome variable. Variables with P value less than 0.25 in the Bivariable analysis and P-value < 0.05 in the multivariable analysis and corresponding 95% CI of odds ratio were considered to declare a result as statistically significant. Result: In this study, the magnitude of institution delivery service utilization among mothers who gave birth in the last year was 179 (42.4%) with 95% CI [37.7, 46.9]. type of pregnancy [AOR: 1.906, (95%CI: 1.017,3.57)]), gravidity [AOR: 1.899 (95% CI: 1.244, 2.898)], ANC follow up [AOR: 2.079 (95% CI: 1.242, 3.482)], husband preference on place of delivery [AOR: 2.036) (95% CI: 1.291. 3.211)] and decision-maker on place of delivery [AOR: 2.853 (95% CI: 1.321, 6.160)] were significantly associated with health institution delivery service utilization.Conclusion: In this study, the magnitude of health institution delivery service utilization was low as compared to the national expectation. The concerned bodies need to create awareness on the function of antenatal care follow-up and empower the mothers to decide on the place of delivery and give counseling for husbands about the importance of health institution delivery.


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