Identification of predictors’ effects on perceiving the ethical climate and job satisfaction within Serbian tourism industry

2019 ◽  
pp. 1-29
Author(s):  
Tamara Jovanović ◽  
Maja Mijatov ◽  
Aleksandra S. Dragin ◽  
Karolina Simat ◽  
Nebojša Majstorović

AbstractAs part of comprehensive research on the ethical climate in the Serbian tourism industry, this study examines the effects of selected predictors (job department, individual values and employees’ perspective) on the perception of ethical climate types as well as the relationship between the type of ethical climate, and job satisfaction. Additionally, this study tests these goals for both managers and their subordinates. Research was conducted in 2013, on a sample of 258 employees in different small and medium tourism organizations in Serbia. The findings revealed new information on both ethical climate and job satisfaction-related factors in small and medium tourism enterprises in a non-Western, transitional economy, where ethical behavior is influenced by constant social and economic changes. Several theoretical and managerial implications and future research opportunities were derived from the findings.

2014 ◽  
Vol 22 (8) ◽  
pp. 845-859 ◽  
Author(s):  
Olivia Numminen ◽  
Helena Leino-Kilpi ◽  
Hannu Isoaho ◽  
Riitta Meretoja

Background: Nursing practice takes place in a social framework, in which environmental elements and interpersonal relations interact. Ethical climate of the work unit is an important element affecting nurses’ professional and ethical practice. Nevertheless, whatever the environmental circumstances, nurses are expected to be professionally competent providing high-quality care ethically and clinically. Aim: This study examined newly graduated nurses’ perception of the ethical climate of their work environment and its association with their self-assessed professional competence, turnover intentions and job satisfaction. Method: Descriptive, cross-sectional, correlational research design was applied. Participants consisted of 318 newly graduated nurses. Data were collected electronically and analysed statistically. Ethical considerations: Ethical approval and permissions to use instruments and conduct the study were obtained according to required procedures. Data were rendered anonymous to protect participant confidentiality. Completing the questionnaire was interpreted as consent to participate. Findings: Nurses’ overall perception of the ethical climate was positive. More positive perceptions related to peers, patients and physicians, and less positive to hospitals and managers. Strong associations were found between perceived ethical climate and self-assessed competence, turnover intentions in terms of changing job, and job satisfaction in terms of quality of care. Nurses at a higher competence level with positive views of job satisfaction and low turnover intentions perceived the climate significantly more positively. Conclusion: Nursing management responsible for and having the power to implement changes should understand their contribution in ethical leadership, as well as the multidimensional nature of nurses’ work environment and the interaction between work-related factors in planning developmental measures. Future research should focus on issues in nurse managers’ ethical leadership in creating ethical work environments. There is also a need for knowledge of newly graduated nurses’ views of factors which act as enhancers or barriers to positive ethical climates to develop. Interventions, continuing education courses, and discussions designed to promote positive ethical climates should be developed for managers, nurses, and multi-professional teams.


2015 ◽  
Vol 6 (2) ◽  
Author(s):  
Rakhi ◽  
Anil Kumar

This article offers a brief review of studies on organizational climate, employee motivation and job satisfaction. A relationship among organizational climate, employee motivation and job satisfaction has been reviewed in the paper. The paper consists of four sections beginning with a brief introduction of variables along with their dimensions. It is followed by exploring their interrelationship using previous studies. Conclusion and discussions, managerial implications and direction for future research have been given in the end.


2020 ◽  
Vol 29 (1) ◽  
pp. 18-35
Author(s):  
Peter McIlveen ◽  
P. Nancey Hoare ◽  
Harsha N. Perera ◽  
Chris Kossen ◽  
Louisa Mason ◽  
...  

The present research is focused on the measurement properties of the Decent Work Scale (DWS) in Australia and adds to the cumulative evidence of the measure’s international utility for psychological research into the role of work in people’s lives. The study contributes new evidence via a survey of a sample of workers ( N = 201) who completed the DWS and criterion measures of career-related factors including job satisfaction, work engagement, and withdrawal intentions. Correlated factors, higher order, and bifactor models were tested using confirmatory factor analysis. All models were satisfactory and the bifactor model evinced preferable fit. The DWS Values Congruence subscale predicted all criterion measures. Workers’ incomes and ratings of their occupations’ prestige had no main effects or interaction effect on the DWS subscales. Recommendations for future research include testing the DWS’s relations with measures of mental health which are known correlates of career-related outcomes.


2021 ◽  
Vol 6 (16) ◽  
pp. 179-188
Author(s):  
Gönül KAYA ÖZBAĞ ◽  
Tülay POLAT ÜZÜMCÜ

Purpose: This study intends to explore the link between psychological empowerment (PE) and organizational commitment (OC) with the data obtained from tourism sector employees in Turkey. Accordingly, the goals of the study are: i) To measure the level of OC (affective, normative and continuance commitment) among employees in the tourism sector in Turkey ii) To measure the level of PE (meaning, competence, self-determination and impact) iii) To examine the relationship between PE and OC. To test the proposed relationship, three hypotheses are developed; H1: PE will have a positive impact on affective commitment. H2: PE will have a positive impact on normative commitment. H3: PE will have a positive impact on continuance commitment. Research Methods: Each variable was measured using a 5-point Likert scale ranging from “strongly disagree” (1) to “strongly agree” (5). PE was measured by 12 items developed from the study of Spreitzer (1995). OC was measured by 9 items developed from the study of Meyer & Allen (1997). The data of the study were obtained both through the questionnaire technique via Google form and face to face interviews. Of the 118 respondents 80(68%) were men, and 38 (32%) were women. The majority of the participants (45%) are ranged in age from 17 to 25 years. Of the participants, %31 have üniversity educations and %46 have been working between 3 and 5 years in the company. The majority of the participants have an income ranging from 4001-6000 ? (Turkish Liras) where the net minimum wage is wage for single people is 2,826 ? ($377) a month. Data from 118 employees have been evaulated by using of the SPSS 20.0 program Results and Discussion: The findings of the study reveal that the level of AC (mean = 3,81), NC (mean = 3,53), and CC (mean = 3,82) is moderate among tourism sector employees. Continuance commitment appears to be the highest of the three components of the OC which is not surprising as the respondents of the survey are from Turkey which has high unemployment rate (13,4 percent in February of 2021). In high unemployment work environments employees are likely to exhibit higher levels of CC because of the higher penalty of job loss. In such environments feelings of job insecurity among employees creates an incentive to embrace their current employment and thus they remain loyal and committed to their organization(Shapiro-Stiglitz, 1984). In terms of the correlations between the variables, the results reveal that all of the variables show significant positive correlations. On the other hand the findings indicate employees in tourism sector felt that they are not empowered enough by their organization (mean = 2,65). that the level. This result suggests that although employee empowerment is proved to be a useful tool, managers are resistant to share their power. Overall, consistent with other studies (Joo et al., 2010; Choong et al., 2011; Rawat, 2011; İbrahim, 2020), findings of the study indicate that PE has positive and significant impacts on AC (ß = .31, p< .01), NC (ß = .26, p< .05), CC (ß = .21, p< .05). Therefore it is evident that there is a need to improve the current situation at tourism companies with respect to all the components of the PE which in turn would enhance OC levels of employees. Implications: This research suggests that employees’ empowerment experiences directly affect their commitment level and thus in order generate high degree of OC, the tourism companies should develop training programs to foster managers in understanding appropriate practices and behavior sets that will enhance employee empowerment. However, it is useful to evaluate the results of the research in consideration of some constraints. First of all, the present study is carried out in Turkish companies in the tourism sector and the sample size is quite small. Therefore, one may debate that generalization of the results is questionable. Future research should observe a broader set of in order to identify if any the differences exist in relation to the characteristics of its industry. Researchers should also look to impact of leadership styles, ethical climate, corporate reputation on OC.


2007 ◽  
Vol 22 (2) ◽  
pp. 174-183 ◽  
Author(s):  
John W. Lounsbury ◽  
Lauren Moffitt ◽  
Lucy W. Gibson ◽  
Adam W. Drost ◽  
Mark Stevens

Personality traits were examined in relation to job satisfaction and career satisfaction for 1059 information technology (IT) professionals. As hypothesized, eight traits were significantly related to both job and career satisfaction: Assertiveness, Emotional Resilience, Extraversion, Openness, Teamwork Disposition, Customer Service Orientation, Optimism, and Work Drive. Regression analyses indicated that sets of three and four traits accounted for 17 and 25%, respectively, of job and career satisfaction variance. As expected, career satisfaction correlations were of generally higher magnitude than corresponding job satisfaction correlations. Results were interpreted in terms of IT research and theorizing. The findings that Extraversion and Teamwork Disposition were related to job and career satisfaction contravenes job descriptions and career planning advice, suggesting that independent introverts are better suited for IT work. Given that adult personality is antecedent to work experiences, it was suggested that future research proposing to show the effects of work-related factors such as pay and challenge on job or career satisfaction should first control for personality traits. Other practical and theoretical implications were noted.


2020 ◽  
Vol 24 (2) ◽  
pp. 179-184 ◽  
Author(s):  
Girish Prayag

As a rapidly evolving global pandemic, COVID-19 provides several opportunities for tourism researchers to study the resilience of the tourism industry from a socioecological system perspective. Pandemics are not new and, similar to other crises and disasters, can have lasting impacts on individuals, businesses, communities, and nations. This article offers ways to explore how COVID-19 could affect different aspects of tourism resilience, adopting a three-level approach (macro, meso, and micro). While recognizing that these three levels are not necessarily mutually exclusive, interactions between them can be a worthy area of research in itself. This article proposes a research agenda on COVID-19 and tourism system resilience and contributes to further understanding of scale of change (temporal and spatial), impacts, and resilience. The article identifies, for example, resilience of destinations, organizations, and tourists as important areas of future research in relation to the pandemic. However, theoretical advancements and managerial implications of such research should not be sacrificed at the expense of the opportunities that the context of COVID-19 presents. It is time for reset not only for the tourism industry but also for tourism researchers.


2018 ◽  
Vol 58 (7) ◽  
pp. 1146-1160 ◽  
Author(s):  
Caiping Wang ◽  
Gang Li ◽  
Honggang Xu

Lifestyle-oriented motivation (LOM) is the reason that the owners of many small enterprises start and operate businesses in the tourism industry. Using a sample of guesthouses in historic Chinese towns, this study examines how LOM affects these small businesses’ corporate social responsibility (CSR), performance, and owners’ intentions to sustain operations. Applying the structural equation modeling approach to a sample of 154 guesthouses, this study finds that LOM positively influences CSR, performance, and owners’ operational intentions. Specifically, LOM promotes each dimension of CSR activities (product, environment, community, employees, and heritage protection); however, it only increases firms’ subjective performance and has no significant influence on their objective performance. The mediating effects of CSR and performance on the path from LOM to owners’ operational intentions are also demonstrated. Lastly, the theoretical and managerial implications of the findings are discussed.


2007 ◽  
Vol 35 (8) ◽  
pp. 1149-1150 ◽  
Author(s):  
Jean Karl Soler ◽  
Hakan Yaman ◽  
Magdalena Esteva

The aim of this study was to compare general practitioners/family doctors in different European countries to assess the psychosocial and work-related factors possibly contributing to burnout. The survey included questions on demographic-, work- and lifestyle-related job satisfaction (Yaman & Ungan, 2002a; Yayli, Yaman, & Yaman, 2003) and the Maslach Burnout Inventory (Maslach & Jackson, 1986). Surveys were conducted in 13 European countries (Yaman & Soler, 2002b) with a response rate of 33%. The 1,503 respondents (833 males, 55.4%) had an average age of 45.6 (22–74) years. 44% scored high for emotional exhaustion, 37% for depersonalization, 31% for low personal accomplishment, with 12% scoring high for all three. High burnout in one or more dimensions was best predicted by a multivariate model including income, intention to change job (yes 1.89, no 0.82), satisfaction (0.58), increasing alcohol consumption (3.93), and use of psychotropic medication (2.08). High burnout in all dimensions was best predicted by a multivariate model including working weekends (1.77), job satisfaction (0.38), increasing smoking (2.38) and psychotropic medication use (2.23). Burnout seems to be a common problem in European general practitioners and family doctors. Future research is needed to develop models to describe the phenomenon and to identify causative factors and effective intervention strategies.


Author(s):  
Metin Kaplan ◽  
Adem Öğüt ◽  
Selçuk Karayel ◽  
İbrahim İlhan

2021 ◽  
Vol 12 (4) ◽  
pp. 867
Author(s):  
Adrian LUBOWIECKI-VIKUK ◽  
Bruno SOUSA

In the context of modern management, we referred to the re-creation of tourism products, modification of segments, and directions of marketing tourism enterprises and destinations development. The COVID-19 crisis should thus be seen as an opportunity to critically reconsider tourism’s growth trajectory, and to question the logic of more arrivals implying greater benefits. As a result of the COVID-19 pandemic, the tourism industry went from over-tourism to ‘no tourism’. We paid attention to the implementation of the EFE concept (education, flexibility, empathy) and the necessary marketing segmentation. This manuscript aims to further develop the understanding of the marketing involvement for tourism business in a volatile, uncertain, complex, and ambiguous (VUCA) world. Implications for future research are also presented.


Sign in / Sign up

Export Citation Format

Share Document