scholarly journals ACHIEVING EFFECTIVE SERVICE DELIVERY BY LOCAL GOVERNMENT EMPLOYEES THROUGH STRATEGIC TRAINING PROGRAMMES

2020 ◽  
Vol 2 (1) ◽  
pp. 131-141
Author(s):  
Love Arugu ◽  
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
High Performance ◽  
Government Employees ◽  
Continuous Training ◽  
Design Data ◽  
Analytical Technique ◽  
Ex Post ◽  
Strategic Training ◽  
Effective Service

The thesis of the study is that effective service delivery by the local government employees is a function of a strategic training framework. Extant literature examined captured the importance of training and development programmes in the local government and stated among other things, that training increases employees productivity, reduce costs, boost morale, promote stability, flexibility and service delivery at the grassroots. The arguments are substantiated with the training and high-performance theory advanced by Gallie and White (1993). The study adopts ex post facto design. Data are obtained from secondary sources and analysed using the content analytical technique. Empirical analysis of literature provides the framework for conclusion and policy recommendation. The study advocates for a strategic continuous training plan to enhance the capacity of local government employees and service delivery in Nigeria.

scholarly journals The Implications of Centre-local Relations on Service Delivery in Local Authorities in Zimbabwe: The Case of Chitungwiza

2015 ◽  
Vol 5 (2) ◽  
pp. 149
Author(s):  
Tawanda Nyikadzino ◽  
Alfred Gwarega Nhema
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Central Government ◽  
Policy Formulation ◽  
Sewer Pipes ◽  
Key Informant ◽  
Strategic Role ◽  
And Control ◽  
Depth Interviews ◽  
Effective Service

The area of centre-local relations in local government is a contemporary and topical debate in Zimbabwe. It was on this background that the research on centre-local relations was undertaken with a view to assessing the implications of service delivery in Chitungwiza Municipality (CM). The views of different authorities on centre-local relations were reviewed to further analyse the implications of centre-local relations on service delivery in municipalities. The study triangulated different data collection methods such as key informant interviews, documentary search, in-depth interviews, observation and survey to obtain detailed data on the state of centre-local relations and its implications on service delivery in CM. The findings of the study revealed that centre-local relations between the Ministry of Local Government and the CM are highly centralised. The parent ministry retains overall powers and control over the municipality. The Minister who is supposed to play a strategic role in policy formulation and implementation is involved in the day to day running of the municipality leaving little room for elected councillors and residents in general to determine their own destiny. It has been established that centre-local relations that are supposed to foster independence and autonomy of the municipality has turned into a master-subordinate relationship that has negatively affected service delivery. The study concluded that hyper-centralised governance relations are hindering effective service delivery in the municipality. This has been evidenced by erratic water supply, potholed roads, poor refuse collection and bursting of sewer pipes. The study recommends that the central government through the Ministry of Local Government must grant the municipality more autonomy as a measure of improving service delivery.    

scholarly journals The State of Local Government and Service Delivery in Nigeria: Challenges and Prospects

2012 ◽  
Vol 1 (3) ◽  
pp. 84
Author(s):  
Aderonke Majekodunmi
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Social Services ◽  
Local Governments ◽  
Local Level ◽  
The People ◽  
The Social ◽  
Grassroots Level ◽  
The Impact ◽  
Effective Service

Local government creates an appropriate and conduciveenvironment for the people at the local level through efficient and effective service delivery. The value of localgovernment in a country is inestimable because it is an indispensable arm of government. As a result, the link between the qualities of service that citizens enjoy is very significant. The article examines local government and effective service delivery with special reference to Nigerianlocal governments. It notes that Local government is the closest government<br />to the people at the grassroots level,so it is expected to play significant  roles in providing the social services for the people in order to improve their standard of living. But in Nigeria, the impact of local government is so far limited, especially with regard to improving service delivery. The article observes that  despite the strategic importance of local government to the development process through effective service delivery, there has not been much development in most local governments in Nigeria. The article recommends that  local governments in Nigeria need adequate autonomy that can facilitate their operations and development of the localities through effective service delivery.

scholarly journals Oath of Government Employees-Based Standards and Organizational Commitment in a Local Government Unit in Central Luzon, Philippines

2021 ◽  
Vol 4 (2) ◽  
pp. 51-61
Author(s):  
Imelda Soriano
Keyword(s):  
Organizational Commitment ◽  
Local Government ◽  
Service Delivery ◽  
Data Gathering ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Government Employees ◽  
Length Of Service ◽  
Cross Sectional ◽  
Significant Difference

The study aimed to assess the organizational commitment and the internalization of the standards contained in the Oath of Government Employees (Panunumpa ng Kawani ng Gobyerno) based on the experience of the employee of the Local Government Unit of Olongapo.  It will specifically focus on four key result areas reflected in the pledge of commitment: honesty and integrity, proper use of government property, fight against corruptions, technical and professional competencies. The researcher used a descriptive research method and utilized a cross-sectional design with the questionnaire as the main data gathering tool. The population of the study consisted of the employees in the different service-delivery units of a highly urbanized city in Central Luzon, Philippines. A sample size representing ten percent (10%) of the total population determined the respondents for the study. The sample respondents were selected among the different service-delivery units of the local government unit using a simple random sampling technique. This study intended to prove the significant difference in the organizational commitment of employees in the local government unit in terms of gender, age, and length of service. Furthermore, the research also tried to determine the relationship between the Oath of Government Employees – Based Standards and Employees Organizational Commitment in the local government unit of the involved highly urbanized city. The result of the study will serve as a basis to develop a proposed Service Charter for each of the service-delivery units of the local government of the City.

scholarly journals Role of local government in Botswana for effective service delivery: Challenges, prospects and lessons

1970 ◽  
pp. 135-142
Author(s):  
Keshav C. Sharma
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Future Prospects ◽  
Effective Service

This paper begins with an explanation of the nature of local government in Botswana, its structures, and their functions and accomplishments since independence. It then proceeds to look at the challenges, and considers measures for meeting them. It ends by looking at future prospects and draws some lessons.

scholarly journals Decentralization and the Limits to Service Delivery: Evidence From Northern Pakistan

SAGE Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 215824402199450
Author(s):  
Sajjad Ali Khan
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Provincial Government ◽  
Comparative Case Study ◽  
Khyber Pakhtunkhwa ◽  
Early 21St Century ◽  
Ex Post ◽  
Khyber Pakhtunkhwa Province ◽  
The Government ◽  
The Relationship

While the relationship between decentralization and service delivery is underpinned by a set of normative theoretical assumptions, yet not only does the empirical evidence concerning this so-called relationship to date remains inconclusive at best but our understanding of the causes of ineffectiveness of decentralization initiatives with respect to service delivery is also striking. This article attempts to contribute to the debates concerning the relationship between decentralization and service delivery through an analysis of decentralization measures undertaken by the Government of Pakistan during the early 21st Century with the announced aims of improving the efficiency and responsiveness of government as well as the delivery of public services. Notwithstanding a decade of decentralized service delivery, wellbeing outcomes across districts in Khyber Pakhtunkhwa province demonstrated remarkable discrepancy such that while some districts witnessed considerable amelioration in their respective composite indices, others experienced a marked deterioration, thus calling into question the normative assumptions that undergird the relationship between decentralization and service delivery. This article seeks to explain this outcome through a comparative case study of two localities in Khyber Pakhtunkhwa province viz districts “Swabi” and “Lower Dir,” both of which had witnessed marked deterioration and amelioration in wellbeing outcomes, respectively, in the ex-post of implementation of the Devolution Plan. Data for the study were collected through in-depth interviews and focus group discussions. The results demonstrate that political dynamics such as the nature of relationship between district governments and the provincial government, extent of political polarization prevalent within or among different levels of the local government system, and the role of bureaucracy turn out to be important factors that ostensibly account for the deterioration of wellbeing outcomes in Swabi district over the course of a decade of implementation of the local government system. The findings suggest that political factors have overshadowed technical considerations in terms of explaining the discrepant outcomes of decentralized service delivery across the two localities.

A Case for Decentralization in Zimbabwe’s local government system: Challenges and Opportunities

2021 ◽  
Vol 9 (2) ◽  
pp. 1-21
Author(s):  
Takudzwa Madzimure
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Citizen Participation ◽  
Local Governments ◽  
Central Government ◽  
Colonial Era ◽  
Local Structures ◽  
Challenges And Opportunities ◽  
The Relationship ◽  
Effective Service

The issue of decentralization in Zimbabwe’s local government system has been topical since the colonial era. In the post-independence epoch the expectation was that the new majority government would address the centralization of governance which was motivated by racial imbalances. However, decentralization was not achieved as local government was not recognized in the Lancaster House Constitution adopted at independence in 1980. For years this allowed the central government to control all the local government structures in the country. The relationship between local governments and the central government became bitter and tense after the formation of a formidable opposition, MDC, which has been controlling most urban local authorities since its formation. The 2013 Constitution has not improved things either as the central government has not been willing to implement the new law to its latter and spirit. In all this it is the citizens who have been bearing the brunt as there has been poor service delivery owing to the bad relationship between the center and local structures. The study found out that if decentralization is fully implemented in Zimbabwe it has the potential of bringing efficient and effective service delivery, citizen participation, democracy and accountability in the local government system. The paper also makes recommendations on what needs to be done to achieve decentralization in the country’s local government system.

Work harassment and local government employees: Australia and USA

2016 ◽  
Vol 29 (1) ◽  
pp. 54-71 ◽  
Author(s):  
Matthew Xerri ◽  
Rod Farr-Wharton ◽  
Yvonne Brunetto ◽  
Dennis Lambries
Keyword(s):  
Local Government ◽  
Structural Equation ◽  
High Performance ◽  
Structural Models ◽  
Psychological Wellbeing ◽  
Workplace Relationships ◽  
Government Employees ◽  
Content Type ◽  
The Usa ◽  
The Impact

Purpose – The purpose of this paper is to compare the impact of management and colleagues on the perception of work harassment and outcomes of local government employees in Australia and the USA. Design/methodology/approach – Completed surveys from local government employees (265 from the USA and 250 from Australia) were analysed using structural equation modelling and an ANOVA. Findings – The results depict support for the overall measurement and structural models showing that workplace relationships impact on work harassment, and in turn employee outcomes (psychological wellbeing and Organisational Citizenship Behaviour-Individual (OCB-I)), although not all paths were accepted for each country. Statistically significant differences were found between the Australian and USA samples for both the measurement and structural models, with the sample from the USA showing much higher levels of satisfaction with workplace relationships, higher levels of psychological wellbeing, OCB-I, and lower perceptions of work harassment. Practical implications – The findings provide implications that Australian and US local government employees, positioned closest to the public, experience work harassment probably as a result of chronic under-resourcing both in terms of manpower and other resources, and coupled with unrealistically high-performance targets. The results depict that such work harassment is resulting in lower psychological wellbeing (USA only) and lower extra-role behaviour associated with OCB-I (Australia and USA). Originality/value – The value of this paper is that it benchmarks the impact of workplace relationships on work harassment for local government employees across two Anglo-American countries.

Use of the Magnetostatic Analogue In Electromagnetic Lens Engineering

1970 ◽  
Vol 28 ◽  
pp. 360-361
Author(s):  
John W. Coleman
Keyword(s):  
Boundary Conditions ◽  
High Performance ◽  
Force Fields ◽  
Optical Design ◽  
Direct Conversion ◽  
Design Engineering ◽  
Design Data ◽  
Scalar Potentials ◽  
Geometric Elements ◽  
At Will

In the design engineering of high performance electromagnetic lenses, the direct conversion of electron optical design data into drawings for reliable hardware is oftentimes difficult, especially in terms of how to mount parts to each other, how to tolerance dimensions, and how to specify finishes. An answer to this is in the use of magnetostatic analytics, corresponding to boundary conditions for the optical design. With such models, the magnetostatic force on a test pole along the axis may be examined, and in this way one may obtain priority listings for holding dimensions, relieving stresses, etc..The development of magnetostatic models most easily proceeds from the derivation of scalar potentials of separate geometric elements. These potentials can then be conbined at will because of the superposition characteristic of conservative force fields.

Sign in / Sign up

Export Citation Format

Share Document