scholarly journals Research on the location of S express logistics terminal delivery network in Haizhou District of Lianyungang

2021 ◽  
Vol 275 ◽  
pp. 01075
Author(s):  
Xuemei Wu ◽  
Yingyun Xu
Keyword(s):  
Customer Satisfaction ◽  
Service Providers ◽  
Distribution Network ◽  
Internet Technology ◽  
The Internet ◽  
Logistics Industry ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Activity ◽  
Delivery Network

With the development of Internet technology, consumption on the internet has become an indispensable way of consumption in our life, and the logistics industry driven by network consumption is also rising rapidly. Logistics terminal distribution is a kind of logistics activity that logistics service providers deliver express packages directly to consumers from the last distribution network. It is the last link of logistics service to meet the needs of customers. The purpose of this paper is to analyze the distribution of a certain express terminal network in Haizhou District of Lianyungang, put forward the proposal of increasing the distribution network, and study the location of the network through AHP, and determine the final location and the establishment of the network has a certain significance to improve customer satisfaction and other aspects.

The role of customer relations for innovativeness and customer satisfaction

2015 ◽  
Vol 26 (2) ◽  
pp. 254-274 ◽  
Author(s):  
Silvia Bellingkrodt ◽  
Carl Marcus Wallenburg
Keyword(s):  
Customer Satisfaction ◽  
Empirical Data ◽  
Online Survey ◽  
Customer Relations ◽  
Service Providers ◽  
Service Innovation ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Number Of Customers

Purpose – The purpose of this paper is to provide insights into commonalities and differences of service innovation across industries. The compared sectors are logistics service providers and IT service providers (SPs). Design/methodology/approach – Data were collected from 778 SPs via an online survey. Structural equation modelling was used to analyse the empirical data. Findings – Both types of SPs benefit from close customer relations in terms of innovativeness and customer satisfaction. However, ITSPs rely more on a large number of customers to be innovative than logistics service providers (LSPs), further, LSPs can evoke a higher level of customer satisfaction when being innovative. Research limitations/implications – Empirical data were collected in a single country (Germany) and at one point in time. A confirmation of the results in different service settings is therefore encouraged. Practical implications – The results help managers with regard to their strategic decisions. The differentiating effects influencing innovativeness and customer satisfaction have been revealed. Originality/value – The research is extended by developing a model based on the knowledge of service innovation, social exchange theory and industry characteristics and by empirically testing this model.

scholarly journals Segmentasi Pasar Penyedia Jasa Logistik (Third Party Logistics) di Indonesia

2010 ◽  
Vol 1 (2) ◽  
pp. 332
Author(s):  
Darjat Sudrajat
Keyword(s):  
Market Segmentation ◽  
Service Providers ◽  
Marketing Strategies ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Industry ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Food And Beverage ◽  
Logistic Service

Market segmentation is fundamental in marketing strategy and the first step of market-based strategy preparation, to strengthen its marketing efficiency, and creating opportunities for sales growth and profits. This also applies to market segmentation logistics service providers (TPL - Third Party Logistics), the market is highly developed in the last decade, so that the logistics service providers has to develop marketing strategies properly. The purpose of this research is to gain a better understanding of different industries that exist today and map the needs of the logistics services of TPL customers. Based on exploration research conducted, it can be found in conformities relating to the logistics industry from several companies, ie appropriateness to the complexity of logistics activities of some companies and degree of investment of TPL services company in conducting the activity. Logistics service provider market segmentation can be based on variable complexity of logistics activities, whether it is high, medium or low and variable degrees of investment in the company whether minor, major, or integrated/total. Companies in different industries can have the same logistic service requirements and companies in the same industry can have different logistic service requirements. Client companies for logistics service providers which product handling are classified as semi-complex is the most attractive customer segments for being penetrated. The industries are classified into this segment is automotive, food and beverage, animal food, ceramic, and plantation. 

Customer Driven Marketing in the Transportation/Logistics Industry

1998 ◽  
Vol 9 (2) ◽  
pp. 99-105 ◽  
Author(s):  
Robert P. Neuschel ◽  
Dawn M. Russell
Keyword(s):  
Decision Making ◽  
Service Providers ◽  
Logistics Industry ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
The Future ◽  
Transportation Logistics ◽  
Marketing Approach

Since deregulation of the airlines in 1978, and rail and truck in 1980, the transportation/logistics Industry has undergone significant changes. The trend has been one of improved efficiency and extreme price and cost pressures, requiring more of a customer driven marketing approach on the part of transportation/logistics service providers. This article identifies some of the more significant changes that have affected the industry and offers considerations for decision making to those who are tasked with making critical marketing decisions. Finally, a vision of the future of the transportation/logistics industry is presented.

scholarly journals Logistics service providers' energy efficiency initiatives for environmental sustainability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jessica Wehner ◽  
Naghmeh Taghavi Nejad Deilami ◽  
Ceren Altuntas Vural ◽  
Árni Halldórsson
Keyword(s):  
Energy Efficiency ◽  
Sustainable Development ◽  
Environmental Sustainability ◽  
Service Providers ◽  
Maturity Model ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Service ◽  
Customer Interface ◽  
Logistics Service Providers

PurposeThis paper discusses logistics service providers' (LSPs’) energy efficiency initiatives for sustainable development, both from an evolutionary perspective and based on a framework consisting of actions, processes (i.e. at the operations interface) and services (i.e. at the customer interface).Design/methodology/approachFollowing a qualitative research design, semi-structured interviews were conducted with sustainability managers at LSPs and the data were analysed via inductive coding. Based on the results and the literature, the authors developed a maturity model for LSPs' transitions to environmental sustainability.FindingsLSPs' sustainable development occurs via operational processes, services at the customer interface, and actions that support those processes and services. Energy efficiency efforts are characterised by process depth that helps LSPs to align with their customers' energy efficiency improvement processes. While services related to energy efficiency connect LSPs and their customers, actions in support vary depending on the logistics activities in which LSPs participate.Research limitations/implicationsFurther research is needed to test and verify the maturity model and to clarify the interdependency of its three dimensions.Practical implicationsBy categorising energy efficiency initiatives and proposing a maturity model for LSPs' sustainable development via energy efficiency, the authors have developed a tool for logistics actors to assess their progress towards improved sustainability.Originality/valueThe paper contributes to the literature by providing a three-pillar framework to understand the sustainability transitions of LSPs through energy efficiency. Developing a maturity model using this framework also contributes to the literature with an approach to assess sustainability advancement in the logistics industry.

scholarly journals The entrenchment strategy of logistics service providers: Towards a sequential cooperation-competition process?

2007 ◽  
Vol 1 (1) ◽  
Author(s):  
Gilles Paché ◽  
Pablo Medina
Keyword(s):  
Service Providers ◽  
Competition Model ◽  
Logistics Industry ◽  
Logistics Service ◽  
Cooperative Strategies ◽  
Logistics Service Providers ◽  
Competition Process ◽  
Modes Of Interaction

The logistics industry has been attracting the attention of researchers in management for several years. Their focus is increasingly on interorganisational relationships between logistics service providers and their customers, examining the modes of interaction occurring between them. An abundant literature emphasises the importance of cooperative strategies in the logistics industry, hinting that this is a dominant requirement, destined for inevitable development. This article presents a more qualified position and proposes that cooperative strategies are most likely a transition step between arm’s-length competition periods, and resorts to the entrenchment theory, imported from organisational finance, to propose a sequential cooperation-competition model.

scholarly journals The Mediating Role of Transportation Practices during the COVID-19 Crisis in Thailand

2021 ◽  
Vol 15 (1) ◽  
pp. 170-181
Author(s):  
Wissawa Aunyawong ◽  
Preecha Wararatchai ◽  
Mohd R. Shaharudin ◽  
Anchalee Hirunpat ◽  
Sittiporn Rodpangwan
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Service Providers ◽  
Driving Forces ◽  
Supply Chain Performance ◽  
Mixed Method Research ◽  
Mediation Effects ◽  
Logistics Industry ◽  
Logistics Service ◽  
Logistics Service Providers

Objective: This study aimed to investigate the influence of organisational driving forces on transportation practices during the COVID-19 crisis and the effect on the sustainability supply chain performance of Thailand’s logistics service providers. Methods: The study used the explanatory-sequential mixed-method research design technique. The sample included 250 logistics service providers in Thailand. Purposive sampling was used to select the sample. A focus group discussion was conducted with three logistics experts and seven logistics service provider’s top executives, totalling ten key informants. The data gathered was analysed using structural equation modelling to perform a confirmatory factor analysis and path analysis. Results: The results found that organisational driving forces and transportation practices during the COVID-19 crisis have typically affected sustainability supply chain performance. In addition, the mediation effects of transportation practices during the COVID-19 crisis have unveiled partial mediation in the presence of a direct effect. The qualitative study was found to be consistent with the quantitative method findings from the logistics industry-specific contexts. Conclusion: Overall, the results provide support for the contention of the contingency theory. Thailand logistics service providers can use the results to plan the supply chain management works, outline the strategy of the organisation, and develop the business to be more competitive.

scholarly journals Factors Affecting Growth of Logistics Outsourcing: A Perspective of Third-party Logistics Providers in Pakistan

2019 ◽  
Vol 13 (1) ◽  
pp. 143-160
Author(s):  
Mohammad Shaiq ◽  
Masood Hassan
Keyword(s):  
Statistical Analysis ◽  
Service Providers ◽  
Business Environment ◽  
Primary Objective ◽  
Third Party ◽  
Logistics Industry ◽  
Demand And Supply ◽  
Logistics Outsourcing ◽  
Logistics Service ◽  
Logistics Service Providers

Logistics outsourcing markets are globally expanding at a breakneck pace. Like other industries, the demand and supply forces of the logistics service industry are also affected by external determinants. The primary objective of this research is to evaluate the behavior patterns of Logistics Outsourcing Market (LOM) in Pakistan in contrast to global demand and supply patterns of the logistics industry and find out the major factors, drivers and obstacles which impact the growth of logistics outsourcing in Pakistan. For statistical analysis, this study solely relied upon the perspective of logistics service providers. A sample of 180 logistics service providers was surveyed to gather information through a semi-structured questionnaire. Results confirmed that the behavior of the logistics outsourcing market in Pakistan is tilted towards local business needs and customer demands. Statistical analysis also proved that, as far as the growth of logistics market is concerned, the internal industry factors along with national business environment have more impact on the growth of logistics outsourcing than global drivers and challenges.

scholarly journals The brazilian logistics service provider on the internet

2020 ◽  
Vol 27 (4) ◽  
Author(s):  
Mauro Vivaldini ◽  
Silvio Roberto Ignácio Pires
Keyword(s):  
Supply Chains ◽  
Service Provider ◽  
Communication Channel ◽  
Service Providers ◽  
The Internet ◽  
Theoretical Discussion ◽  
Logistics Outsourcing ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Logistics Service Provider

Abstract: The attention of Logistics Service Providers (LSPs) to market movements and trends is fundamental to winning accounts, as well as avoiding problems and keeping customer companies. In this context, the primary purpose of this article was to identify, characterize and analyse the types of logistics outsourcing in Brazil, to evaluate the LSPs concerning the capacity of integration in the supply chains (SC), through the positioning and offer of services that they adopt on their websites. Therefore, the theoretical discussion pointed out the importance of websites for organizations, considering the company's website as an essential communication channel. The study researched 154 websites of these providers in Brazil aiming to understand if the attributes and competencies disclosed are aligned with the theory. The results show that the majority (59%) of LSPs in Brazil are unable to articulate and present their skills in the same way that they are discussed in theory.

Do ISO standards favour logistics provider efficiency, competitiveness and sustainability? A Slovenian perspective

2015 ◽  
Vol 26 (2) ◽  
pp. 275-295 ◽  
Author(s):  
Patricija Bajec ◽  
Danijela Tuljak-Suban ◽  
Evelin Krmac
Keyword(s):  
Service Providers ◽  
Quality Standards ◽  
Small Sample ◽  
Iso 14001 ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to investigate the prevalence of the application of standards and their positive influence on the efficiency and competitiveness of Slovenian logistics service providers. Moreover, an analysis was also done on the relationship between the adoption of the environmental standard and greater concern for the environment. Design/methodology/approach – A small sample analysis was done using a combination of statistical methods and an abductive approach. A χ2 analysis was utilized to test the hypotheses. Findings – Many benefits were indicated. However, a positive relationship between quality standards and efficiency, as well as competitiveness, was not confirmed. In addition, the implementation of ISO 14001 quality standards was found to have no effect on the higher investment in environmental protection. Research limitations/implications – This study is limited by its local aspect (Slovenia), small sample size and its focus on just quality standards and their external factors. Future studies should be extended to the countries of eastern Europe and should further examine the relationship of internal factors as well as the relationship between the adoption of quality standards and the supply chain. Practical implications – A survey is essential not just for the Slovenian industry but also for the wider logistics industry as well as for government authorities and standards providers. Originality/value – This is one of the first papers written to analyse the effects of quality standards on international logistics service providers and the first paper that has explored the impact of standards on Slovenian logistics service providers.

The Effects of the Financial Crisis on 3PL Enterprises

2013 ◽  
pp. 427-448
Author(s):  
Fotios Misopoulos ◽  
Konstantinos Papathanasiou
Keyword(s):  
Financial Crisis ◽  
Service Providers ◽  
Third Party ◽  
Third Party Logistics ◽  
Logistics Industry ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
Financial Crisis Of 2008

This research examines the various ways in which Third Party Logistics service providers (3PLs) are being affected by the current market turmoil, also known as the financial crisis of 2008-2010 (which still rages on). Furthermore, the research locates and analyses the countermeasures 3PLs apply in order to respond to the recession. The main focus is in the Greek market; however a global overview of the industry was considered vital in order to conceptualize the entire subject in a clear and comprehensible way. The main aspects of the logistics industry have been described, and the significance and role of 3PLs are stated appropriately. A deep research on past growth of such enterprises, combined with the effects and impacts previous crises had, and the extracted information utilized by the conducted research, has led to unquestionable results - in terms of affection and selected countermeasures - which are representative for the 3PL providers throughout the Greek market.

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