scholarly journals Exploring the Pattern of Internal Communication in Total Quality Management Implementation in Manufacturing Companies

2017 ◽  
Vol 33 ◽  
pp. 00078
Author(s):  
Sharina Samsudin ◽  
Nor Hayati Mohd Jalil ◽  
Marzura Ibrahim
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Internal Communication ◽  
Manufacturing Companies ◽  
Total Quality

Internal Communication Failure in Times of Change

2015 ◽  
pp. 289-300 ◽  
Author(s):  
Jean-Loup Richet
Keyword(s):  
Organizational Change ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Communication Strategies ◽  
Internal Communication ◽  
Total Quality ◽  
Review Of The Literature ◽  
Communication Failure ◽  
Reference Base

The purpose of this chapter is to explore internal communication failure that occurs during changes related to total quality management implementation. The author undertook a review of the literature on internal communication during such organizational change, with particular focus on failure factors. The chapter's contribution is to highlight the complexity of internal communication and provide best practices for practitioners. This literature review synthesized key research on internal communication strategies and provides an interesting reference base for academics and practitioners with an interest in communication in times of change.

A structural equation model for evaluating the relationship between total quality management and employees’ productivity

2017 ◽  
Vol 34 (8) ◽  
pp. 1138-1151 ◽  
Author(s):  
Nilda Tri Putri ◽  
Shari Mohd Yusof ◽  
Alizar Hasan ◽  
Haesti Sujita Darma
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Structural Equation ◽  
Crumb Rubber ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Rubber Industry

Purpose The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementation. Design/methodology/approach Data used in the research was primary data obtained from interview and questionnaire, and secondary data obtained from the study of literatures, internet, and company’s documents. The number of respondents in this research was 191. The analysis was done through structural equation modeling (SEM) using the smart partial least square software. Findings The findings of this study showed that TQM implementation had positive influences on employees’ productivity in XYZ. Tool is the most predominant factor in order to achieve a successful TQM implementation in XYZ. Therefore, the XYZ company will need to work on improving the development and management of the tool which has been available to sustain the effectiveness of TQM practices. Research limitations/implications Using a large sample size in the SEM method could improve the results. The implications of this study can be demonstrated through how top managers in this rubber company can improve their employees’ productivity through total quality management practices. Practical implications This research is useful for manufacturing companies in Indonesia, especially in the crumb rubber industry. Originality/value This research used the variable based on the empirical research. TQM was measured using six indicators: human resources, standard, tools, organization, internal audit, and training and education. On the other hand, the work productivity of employees is measured by four indicators: work willingness, work ability, work environment, and work relations.

scholarly journals Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants

2019 ◽  
Vol 11 (11) ◽  
pp. 3093 ◽  
Author(s):  
Anh Chi Phan ◽  
Ha Thu Nguyen ◽  
Hao Anh Nguyen ◽  
Yoshiki Matsui
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
High Performance ◽  
Management Practices ◽  
Just In Time ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Manufacturing Plants ◽  
Jit Production ◽  
Production Practices

This paper presents the results of an empirical study investigating the relationship between Total quality management (TQM) practices, Just-in-time (JIT) production practices, and flexibility performance in manufacturing companies. Correlation and regression analysis are applied to analyze the data collected from 280 manufacturing plants in 12 countries including China, Finland, German, Italy, Israel, Japan, Korea, Spain, Sweden, Taiwan, United Kingdom, and Vietnam from 2013 to 2015 in the framework of a High Performance Manufacturing Project. The analytical results confirm the closed linkage between TQM, JIT production practices and flexibility performance. Moreover, this study indicates that the effect of JIT production practices on flexibility performance can be strengthened with a higher level of TQM practices. The main findings of this study suggest that flexibility performance can be built up by implementing both TQM and JIT production practices, and TQM should be regarded as the platform to maximize the effect of JIT production on flexibility performance.

scholarly journals PENERAPAN BUDAYA KERJA KAIZEN DI PT X KABUPATEN BANDUNG BARAT

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Budi Prasetiyo ◽  
Ryan Supu Tauhid
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Performance ◽  
Management Control ◽  
Iso 9001 ◽  
Japanese Culture ◽  
Manufacturing Companies ◽  
Total Quality ◽  
The Impact

Kaizen is a Japanese culture that means continuing to improve and improve quality in the workplace. This culture is applied by many Japanese companies in the world, especially manufacturing companies. ISO 9001 is a quality management control system (Total Quality Management / TQM) issued by the Internatinal Organization for Standardization. ISO 9001 emphasizes for organizations starting from top management to lower level in carrying out continuous improvement and improvement of work quality. The auxiliary tool used in this research is Quality Control Circle (QCC) which uses the PDCA concept and 7 tools. The QCC method is a method that can be used to control product quality and reduce the number of defective products. The results of this study are that the Kaizen work culture has not run effectively even though the impact on productivity and employee performance is very influential and from the results of this QCC it is evident that with the change in the new Operational Procedure Standards it can reduce the total percentage of defective goods compared to the previous periodKeywords: Kaizen, ISO 9001, Total Quality Management, PDCA, 7 Tools, Quality Control Circle

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