A new engagement approach for regulatory submissions

2021 ◽  
Vol 61 (2) ◽  
pp. 362
Author(s):  
James Arnott ◽  
Ben Wilson ◽  
Daniel Kurz
Keyword(s):  
Stakeholder Engagement ◽  
Business Strategy ◽  
Communication Channels ◽  
Stakeholder Group ◽  
Economic Regulation ◽  
Active Engagement ◽  
Online Engagement ◽  
Lessons Learnt ◽  
Engagement Process ◽  
Regulatory Submissions

As a business strategy, Australian Gas Infrastructure Group (AGIG) has sought to leverage leading practices associated with stakeholder engagement to underpin the development of its submitted Access Arrangement Plan for 2021–2025 to the Economic Regulation Authority (ERA). The approach focused on developing a plan that would deliver for current and future customers and was capable of being accepted by all customers and stakeholders. The plan involved building an engagement model around six endorsed engagement principles that delivered a ‘no surprises’ outcome. This included active engagement with customers and stakeholders through a series of planned roundtables – commencing 14 months prior to formal submission. The process also included processes, structures and communication channels that supported group and one-on-one engagement and feedback sessions against a tightly managed timeline and the use of an online engagement platform. The extended abstract includes company representatives from AGIG and the stakeholder group (NewGen Power) reflecting on the process, engagement principles, leading practices adopted and lessons learnt through the engagement process.

scholarly journals Familiness, business strategy and stakeholder engagement: The internationalisation of Spanish olive oil mills

2021 ◽  
Author(s):  
Myriam Cano‐Rubio ◽  
Rosa Lombardi ◽  
Guadalupe Fuentes‐Lombardo ◽  
Pedro Núñez‐Cacho
Keyword(s):  
Olive Oil ◽  
Stakeholder Engagement ◽  
Business Strategy ◽  
Olive Oil Mills

scholarly journals CSU Pathway Courses during COVID-19: A multi-faceted support strategy for online engagement.

2021 ◽  
Vol 29 (1) ◽  
pp. 101-107
Author(s):  
Amita Krautloher ◽  
Keyword(s):  
Mode Of Delivery ◽  
Teaching Staff ◽  
Online Delivery ◽  
Regional Campuses ◽  
Online Mode ◽  
Online Engagement ◽  
Support Strategy ◽  
Lessons Learnt ◽  
Experience Teaching ◽  
General Studies

In March 2020, Charles Sturt University (CSU) launched two new pathway courses: the Diploma of General Studies (DGS) and the CSU Pathway course. These courses are offered at five regional campuses, along with an online offering. This particular cohort of students lack the skills and confidence necessary to engage withuniversity-level study. With the advent of COVID-19, the challenge was to transition the five on-campus cohorts to a fully online mode of delivery within a few weeks. This task was further complicated as a number of teaching staff on the program were new to CSU, with little to no experience teaching explicitly online.This paper showcases the student-centric strategies adopted to transition on-campus students to online delivery. A summary will also be provided of the successes of this approach (to date), particularly in terms of retention and progression, along with the lessons learnt as part of the process.

Reinventing Performance Management at Gogo, the Inflight Internet Company

2020 ◽  
pp. 81-100
Author(s):  
Heidi M. Glickman ◽  
Emily Fisk
Keyword(s):  
Performance Management ◽  
Cultural Change ◽  
Stakeholder Engagement ◽  
Business Strategy ◽  
New Technology ◽  
Discovery Process ◽  
Operational Practices ◽  
Time And Energy ◽  
Insight Into ◽  
Internet Company

Gogo, the inflight Internet company, recently underwent significant transformation. The ecosystem for business operation had shifted rapidly. These changes required the company to quickly adapt elements of its business strategy to increase focus on both innovation of new technology and mature operational practices in order to grow and scale the business globally. To enable these changes, the way employees worked together inside the organization also needed to be transformed. This was the impetus to change the PM process. At its core, the philosophy driving Gogo’s changes to PM centered on building a culture of agility. Internal research in partnership with leaders, people managers, and individual contributors was conducted along with external research. Based on the findings from this research, PM practices were redesigned to focus on changes in four key areas: (1) creating a feedback-rich environment; (2) ensuring focus and alignment on meaningful goals; (3) building a cadence for reflection and planning at both the organization and group levels and between employees and their managers; and (4) enabling a culture of development. This case provides insight into the first 2 years of Gogo’s journey—beginning with the discovery process and continuing through the design, implementation, and evaluation (inclusive of ongoing adaptation). Throughout the process, significant time and energy were invested in stakeholder engagement, which was imperative for making significant cultural change stick.

Stakeholder engagement: A foundation for natural heritage systems identification and conservation in southern Ontario

2012 ◽  
Vol 88 (06) ◽  
pp. 686-696 ◽  
Author(s):  
Elizabeth Spang ◽  
Christopher M. Lemieux ◽  
Silvia Strobl
Keyword(s):  
Stakeholder Engagement ◽  
Collaborative Design ◽  
Lessons Learned ◽  
Target Setting ◽  
Southern Ontario ◽  
Natural Heritage ◽  
Governmental Organizations ◽  
Non Governmental Organizations ◽  
Political Boundaries ◽  
Engagement Process

In southern Ontario, multiple organizations apply various approaches to identifying natural heritage systems (NHS). Natural heritage systems comprise a network of natural features and areas, such as protected areas, forests, wetlands, river corridors, lakes, and meadows, as well as the associated natural processes to be conserved and/or managed for various environmental and public services. The application of a variety of approaches can lead to a lack of connections between natural heritage features across political jurisdictions. To further complicate the situation, not all municipalities have the necessary tools and information available to identify and protect NHS nor do they have the capacity to coordinate designing NHS with neighbouring jurisdictions. To address these challenges, a new approach was developed and tested that engages many stakeholders in the collaborative design of a NHS for an ecologically based landscape that crosses several political boundaries. Engagement is an opportunity to work together on common goals with stakeholders, communities, and citizens to find solutions to complex problems and move beyond the traditional consultation that government has used extensively in the past. We engaged a representative group of stakeholders to design and map a scientifically based, quantitatively derived NHS. The engagement process alternated data preparation and analysis activities with target-setting and decision-making by a diverse group of stakeholders, including municipalities, government agencies, non-governmental organizations, stewardship groups, landowners, and other interests. Throughout the target-setting process, observations and feedback from the stakeholders were collected. This paper both documents a number of lessons learned through the engagement process, and demonstrates that stakeholder engagement in NHS design has great potential to coordinate conservation efforts across political jurisdictions and the varied mandates of several organizations.

scholarly journals Seeking Common Ground in Dryland Systems: Steps Towards Adaptive Water Governance

Water ◽  
2020 ◽  
Vol 12 (2) ◽  
pp. 498
Author(s):  
Gabriel Lopez Porras ◽  
Lindsay C. Stringer ◽  
Claire H. Quinn
Keyword(s):  
Environmental Conditions ◽  
Stakeholder Engagement ◽  
Questionnaire Survey ◽  
Common Ground ◽  
Water Governance ◽  
Primary Data ◽  
Cultural Approach ◽  
Cultural Roots ◽  
Engagement Process

Drylands are exposed to climate stressors, such as water scarcity, as well as societal stressors, including conflicts, which can make water governance unsuitable for the system’s context. The emergence of adaptive water governance often takes places in these challenging contexts, but the process of achieving this style of governance requires a better consideration of system complexities. Using the Rio del Carmen watershed in Mexico as a case study, with primary data obtained through a questionnaire survey carried out with 217 farmers, this paper aims to identify the main complexities and needs to enable the emergence of adaptive water governance. We found that different groups of farmers converge in identifying system stressors and the main needs regarding water governance; yet, the ways these stressors are perceived differ between groups. The results indicate that contrasting perceptions are shaped by the different cultural roots and environmental conditions in the upper and lower parts of the watershed. This variation increases the difficulty in achieving collaboration and compromise when conflicts ensue. Reducing inequalities in the awareness of system stressors has the potential to enable adaptive water governance. This could be achieved through a peacebuilding technique with an appropriate cultural approach for the watershed’s context in the early stages of a stakeholder engagement process.

scholarly journals Communication Channels

2021 ◽  
Author(s):  
Anca Constantinescu-Dobra ◽  
Mădălina-Alexanda Coțiu
Keyword(s):  
Social Media ◽  
Communication Channel ◽  
Online Shopping ◽  
Digital Communication ◽  
Communication Channels ◽  
High Quality ◽  
Online Engagement ◽  
Fast Moving Consumer Goods ◽  
Social Media Platforms ◽  
E Mail

The scope of the chapter is to discuss changes in usage of digital communication channels before and during the Covid-19 pandemic. Consumers in both industrial and fast-moving consumer goods markets are considered. The chapter comprises a suggestive overview, followed by conclusions on trends expected in digital communication channels usage due to the shifts in consumer behavior caused by the pandemic. Digital communication channels analyzed include websites, sales pages, social media platforms, as well as e-mail marketing, and blogs. Consumers in Generations X, Y and Z, and their preferences for the different communication channels are analyzed. Results indicate an increased interest of all generations for social media, especially following the Covid-19 pandemic. E-mail marketing also remains an important communication channel across all three generations, while the interest in websites and blogs varies. All consumers favor high quality, attractive content displayed irrespective of the communication channel used. Trends identified suggest the interest for online shopping and online engagement with brands will remain sustained after the lift of the various restrictions imposed by the pandemic. It is therefore important that brands ensure a strong online presence and engage with their audiences based on their consumers preferred communication channels.

scholarly journals Digital methodology to implement the ECOUTER engagement process

F1000Research ◽  
2016 ◽  
Vol 5 ◽  
pp. 1307 ◽  
Author(s):  
Rebecca C. Wilson ◽  
Oliver W. Butters ◽  
Tom Clark ◽  
Joel Minion ◽  
Andrew Turner ◽  
...  
Keyword(s):  
Stakeholder Engagement ◽  
Research Governance ◽  
Mind Mapping ◽  
Conceptual Schema ◽  
Face To Face ◽  
Engagement Process ◽  
Health Studies ◽  
Governance Practice

ECOUTER (Employing COnceptUal schema for policy and Translation Engagement in Research) – French for ‘to listen’ – is a new stakeholder engagement method incorporating existing evidence to help participants draw upon their own knowledge of cognate issues and interact on a topic of shared concern. The results of an ECOUTER can form the basis of recommendations for research, governance, practice and/or policy. This paper describes the development of a digital methodology for the ECOUTER engagement process based on currently available mind mapping freeware software. The implementation of an ECOUTER process tailored to applications within health studies are outlined for both online and face-to-face scenarios. Limitations of the present digital methodology are discussed, highlighting the requirement of a purpose built software for ECOUTER research purposes.

Stakeholder engagement practices and impression management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vincent Gagné ◽  
Sylvie Berthelot ◽  
Michel Coulmont
Keyword(s):  
Impression Management ◽  
Stakeholder Engagement ◽  
Sustainability Reporting ◽  
Global Reporting Initiative ◽  
Voluntary Disclosures ◽  
Content Type ◽  
Communication Modes ◽  
Engagement Process ◽  
Important Trend ◽  
Impression Management Tactics

Purpose The purpose of this paper is to assess the substantiveness of stakeholder engagement by examining voluntary disclosures tied to the engagement process. The objective is to draw a portrait of stakeholder engagement practices and determine whether they genuinely contribute to informing stakeholders or whether they are simply intended to manage stakeholders’ impressions. Design/methodology/approach The authors performed an exploratory content analysis on 113 sustainability reports published in 2018 in the Global Reporting Initiative database. The authors investigated disclosures tied to consulted stakeholders, communication modes and material issues resulting from the engagement process. The authors then assessed the substantiveness of these disclosures to determine the extent of the impression management tactics deployed in the stakeholder engagement disclosures made by Canadian companies. Findings Data analysis showed that more than a third of Canadian firms tend to make generic disclosures on their stakeholders’ engagement. As well, almost half the engagement modes disclosed are unidirectional and fewer than 33% of Canadian companies disclose on relevant sustainability issues. Furthermore, only 26% of the sample seek assurance on the information disclosed. Overall, the authors note an important trend in impression management used in sustainability reporting and underscore a potentially significant sectoral effect in the tactics used. Originality/value These data provide new insight into stakeholder engagement processes and highlight the strategies used by Canadian companies to manage their stakeholders’ impressions rather than their expectations. The study also contributes to a better understanding of the underexplored stakeholder engagement process and provides regulatory organisations with deepened insights to better frame stakeholder engagement disclosures.

scholarly journals Building a children's health and environment research agenda in Alberta, Canada: A multi-stakeholder engagement process

2019 ◽  
Vol 12 (1) ◽  
Author(s):  
Osnat Wine ◽  
Irena Buka ◽  
Alan Day ◽  
Susan Terris ◽  
Mary-Ann Clarkes ◽  
...  
Keyword(s):  
Health Research ◽  
Stakeholder Engagement ◽  
Research Agenda ◽  
Environmental Exposures ◽  
Advisory Board ◽  
Children's Health ◽  
Children’S Health ◽  
Engagement Process ◽  
Research Questions ◽  
Multi Stakeholder

As new environmental exposures are continuously identified, environmental influences on health are of growing concern. Knowledge regarding the impacts of environmental exposures is constantly evolving and is often incomplete. In this paper, we describe a multi-phased, multi-stakeholder engagement initiative involving diverse stakeholders with an interest in building a children's environmental health research agenda which would link with and support local practices and policies. The intent of this initiative was to identify priority research issues, themes and questions by implementing a tested Research Planning Model that encompassed the engagement of diverse stakeholders. Here, we describe the model application, which was specifically focused on children's health and the environment. A key component of the model was the ongoing stakeholder engagement process. This included two stakeholder forums, during which participants identified three main research themes (social determinants of health, environmental exposures and knowledge translation) and a short list of research questions. Other key components of the model included the development of a Global Sounding Board of key stakeholders, an Advisory Board and a Scientific Panel with mandates to review and prioritise the research questions. In our case, the Advisory Board and Scientific Panel prioritised questions that focused on environmental exposures related to children's respiratory outcomes. The stakeholder engagement described here is an evolving process with frequent changes of context, sustained by the commitment and dedication of the Children's Environment and Health Research planning team and the Advisory Board. In this article, we share the engagement process, outcomes, successes, challenges and lessons learned from this ongoing experience. Keywordsstakeholder engagement, children's health, environmental health, health research

Temporal patterns of scientific information-seeking on Google and Wikipedia

2016 ◽  
Vol 26 (8) ◽  
pp. 969-985 ◽  
Author(s):  
Elad Segev ◽  
Aviv J. Sharon
Keyword(s):  
News Media ◽  
Information Seeking ◽  
Ad Hoc ◽  
Science And Technology ◽  
Scientific Information ◽  
News Coverage ◽  
Policy Makers ◽  
Cyclic Patterns ◽  
Online Engagement ◽  
Engagement Process

In response to the news coverage of scientific events and to science education, people increasingly go online to get more information. This study investigates how patterns of science and technology information-seeking on Google and Wikipedia change over time, in ways that differ between “ad hoc” terms that correspond to news coverage and “cyclic” terms that correspond to the academic period. Findings show that the science and technology activity in Google and Wikipedia was significantly associated with ad hoc and cyclic patterns. While the peak activity in Google and Wikipedia largely overlapped for ad hoc terms, it mismatched for cyclic terms. The findings indicate the importance of external cues such as news media and education, and also of the online engagement process, and particularly the crucial but different role played by Google and Wikipedia in gaining science and technology knowledge. Educators and policy makers could benefit from taking into account those different patterns.

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