‘South Africa On-call’: Information Technology and Labour Market Restructuring in South African Call Centres

2006 ◽  
Vol 40 (9) ◽  
pp. 1025-1040 ◽  
Author(s):  
Chris Benner
Author(s):  
Helana Scheepers ◽  
Lars Mathiassen

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in this broader context. The article draws an analogy between the trade unionist systems development tradition in Scandinavia and the possible application it might have in South Africa. The article describes the situation in South Africa, presents the trade unionist approach to systems development, and describes the underlying principles that have been identified by Scandinavian researchers. It then evaluates these principles from a South African perspective and discusses the possible uses they might have in the South African situation.


2006 ◽  
Vol 6 (1) ◽  
Author(s):  
M. D. Uys ◽  
P. F. Blaauw

Purpose of the paper: The purpose of this paper is to revisit the dual labour market theory as far as the informal sector in South Africa is concerned. The hypothesis is that the dual labour market theory must be extended in order to be applicable to the informal sector of the South African economy. It is our view that within some informal occupations a further segmentation exists. Problem investigated: Among South Africa ’s grave socio-economic problems, unemployment is one of the most serious and intractable. An increase in informal and self-employment was experienced during the last decades. Traditional dual labour market theory maintains that jobs can be roughly divided into two groups: those with low wages, bad working conditions, unstable employment and little opportunity for advancement; and those with relatively high wages, good working conditions and opportunities for advancement. The problem that confronts researchers is that even within informal employment, further segmentation is possible. Approach: To determine whether the dualism, that described by the dual labour market theory, is also present within the informal sector itself, available data on a typical informal sector activity, namely car guarding, is analysed. This provides the evidence to achieve the objective of this paper. Findings and implications: The case study of car guards confirms that the dual labour market theory can also apply within the informal sector on the condition that it is expanded to make provision for a further segmentation of the periphery sector. This finding presents several important policy implications. A basket of policies is needed to address the problem of unemployment as effectively as possible. Value of the research: The paper provides further knowledge on informal employment in South Africa. This is an area that requires a lot of attention, given the importance of the informal sector in South Africa and Africa at large. It goes further than the traditional implications stemming from the dual labour market theory. Conclusion: The South African labour market is fragmented, consisting of a well-paid formal sector and the periphery that consists of workers in the informal sector, subsistence agriculture and the unemployed. Within the periphery, there is the possibility that a certain degree of dualism exists. The case study of car guards confirms that the dual labour market theory can be extended to make provision for this dualism, even within the informal sector.


Author(s):  
Andrew Kerr ◽  
Martin Wittenberg

Abstract The Post-Apartheid Labour Market Series (palms) is a compilation of microdata from 69 household surveys conducted in South Africa. The dataset and the code used to create the data are publicly available from DataFirst, a data repository at the University of Cape Town (www.doi.org/10.25828/gtr1-8r20). To harmonise the data required understanding the differences across the surveys, which has generated new knowledge about the South African labour market.


2017 ◽  
Vol 7 (4) ◽  
pp. 408-422 ◽  
Author(s):  
Khotso Tsotsotso ◽  
Elizabeth Montshiwa ◽  
Precious Tirivanhu ◽  
Tebogo Fish ◽  
Siyabonga Sibiya ◽  
...  

Purpose The purpose of this paper is to improve the understanding of the drivers and determinants of skills demand in South Africa, given the country’s history and its current design as a developmental state. Design/methodology/approach In this study, a mixed methods approach is used. The study draws information from in-depth interviews with transport sector stakeholders including employers, professional bodies, sector regulatory bodies and training providers. Complementary to the interviews, the study also analyses employer-reported workplace skills plans from 1,094 transport sector firms updated annually. A Heckman correction model is applied. Findings The study finds that changes in competition, technology, ageing employees, market conditions and government regulations are among the most frequently stated determinants reported through interviews. Using a Heckman regression model, the study identifies eight determining factors, which include location of firm, size of a firm, occupation type, racial and generational transformation, subsector of the firm, skills alignment to National Qualification Framework, reason for skills scarcity and level of skills scarcity reported. The South African transport sector skills demand is therefore mainly driven by the country’s history and consequently its current socio-economic policies as applied by the state itself. Research limitations/implications Wage rates are explored during stakeholder interviews and the study suggests that wage rates are an insignificant determinant of skills demand in the South African transport sector. However, due to poor reporting by firms, wage rates did not form a part of the quantitative analysis of the study. This serves as a limitation of the study. Practical implications Through this research, it is now clear that the state has more determining power (influence) in the transport sector than it was perceived. The state can use its power to be a more effective enabler towards increasing employer participation in skills development of the sector. Social implications With increased understanding and awareness of state’s influence in the sector, the country’s mission to redress the social ills of the former state on black South Africans stands a better chance of success. Private sector resources can be effectively mobilized to improve the social state of previously disadvantaged South Africans. However, given the economic dominance of the private sector and its former role in the apartheid era in South Africa; too much state influence in a supposedly free market can result in corporate resistance and consequently, market failure which can be seen as result of political interference. Originality/value South Africa has had an unprecedented social and economic trajectory to date. This said, its economic and social policies are unlike what we have observed before. Thus, identification of determinants and understanding of mechanisms of influence, on skills demand in the sector in which an African state plays such a close and active role, is in itself a unique contribution to knowledge and compels us to revisit our traditional assumptions about market behaviour. This study is one of the very few of its kind in the labour market research with a South African context.


2009 ◽  
Vol 3 (1) ◽  
pp. 87-98 ◽  
Author(s):  
Christie Schoeman ◽  
Phillip Blaauw

Unemployment in South Africa has reached crisis proportions and does not seem to be decreasing in concurrence with the more propitious economic reality. Indeed, the unemployment process seems to be isolated from economic reality and has developed a life of its own. This paper investigates what initiates and underlies the development of this phenomenon. The Phillips model on endogenously determined long-run equilibrium unemployment is applied, using hysteresis models and autoregressive modelling, to determine the nature of the high and sustained levels of South African unemployment. We find evidence of unemployment in South Africa being a historical inheritance preserved by uncertainty and sunken costs in the labour market.


Author(s):  
Helana Scheepers ◽  
Lars Mathiassen

South Africa is undergoing a number of changes, which has an effect on every aspect of society from the workplace to everyday life. South Africans need to reflect on this situation and determine how to proceed. The purpose of this article is to consider the development and implementation of information technology, one particular problem area, in this broader context. The article draws an analogy between the trade unionist systems development tradition in Scandinavia and the possible application it might have in South Africa. The article describes the situation in South Africa, presents the trade unionist approach to systems development, and describes the underlying principles that have been identified by Scandinavian researchers. It then evaluates these principles from a South African perspective and discusses the possible uses they might have in the South African situation.


Author(s):  
Precious Mncayi ◽  
Jacques de Jongh

Labour markets across the world have in recent years been characterised by instability and scare employment opportunities. Despite the fact that the 21st century has carried with it massive technological change and a rise in the significance of education for better employment prospects, it has moreover brought about expanded vulnerability which has neglected to ensure employment for work-searchers. For those who want to work, the inability to find employment has been a source of enormous adversities both personally and economically. This is not unique to South Africa as the country is plagued with very high unemployment rates across all age categories and continually rising numbers of discouraged work-seekers. Although unemployment indicators have to a great extent followed international standards, the failure to incorporate those who have abstained from searching has inadvertently contributed to a lack of understanding regarding the nature of discouragement in the labour market. Keywords: Employment, discouragement; work-seekers, labour markets, South Africa, unemployment.


Subject The outlook for South Africa-China relations. Significance On June 8 the South African and Chinese telecommunications ministers, Siyabonga Cwele and Miao Wei, signed an information technology Plan of Action, including cooperation on cyber-security. The agreement is the latest effort from the President Jacob Zuma administration to court China as close ally and development partner. However, this has mostly benefitted political not economic aims. Impacts If manufacturing continues to dip (output contracted 2% year-on-year in April), firms may escalate calls from import protections. Any Nigerian efforts to strengthen China ties will be viewed in South Africa as vying for a regional leadership role. South Africa may use its AIIB membership to push the new lender to assist with financing infrastructure projects in Africa.


Economies ◽  
2021 ◽  
Vol 9 (4) ◽  
pp. 196
Author(s):  
Daniel Francois Meyer ◽  
Precious Mncayi

Labour markets have undergone vast transformations over the last few years. There are arguments that employment and unemployment measures have not been adequate in understanding the complexities of labour markets. Research on labour underutilisation has focused on one side of the spectrum, which is just about the scarcity of jobs. However, there is more to the labour market than just scarcity of jobs, and many researchers believe unemployment is not a complete measurement of unused labour capacity, which is why this study aimed to investigate the existence of underemployment from the perceptions of young graduates themselves. In this regard, the definition of young people entailed those younger than 35 years as officially defined in South Africa. The study employed a primary data method of data collection in which an online survey was used to collect the necessary data from the alumni database of a South African university. The study used binary logistic regression to determine factors that contributed to or influenced underemployment status. The main findings indicated that underemployment was rife according to age, where younger graduates (20–29 years) were more likely to be underemployed compared to their more mature counterparts; that is, those in the 30–34 age category, with non-White graduates most likely to encounter underemployment compared to their counterparts. This study resulted in important findings that carry significant policy implications and recommendations that may be crucial in correcting the current employment mismatches in the South African graduate labour market.


2003 ◽  
Vol 6 (2) ◽  
pp. 262-273
Author(s):  
Pinky Lalthapersad

The article is a detailed exposition of the history of the incorporation of African women into paid work in the South African labour market. The interlocking effects of racism, classism and sexism exposed African women to income and job insecurity. Historically, access of African women to the labour market was shaped by the gendered nature of the migrant labour system and by legal measures that restricted women’s entry into urban areas and waged work. When African women were allowed into the formal labour market, they were only allowed to undertake the low-skilled, low-paying, menial jobs, were excluded from union benefits and forced to work under exploitative conditions.


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