scholarly journals New development: Strategic user orientation in public services delivery—the missing link in the strategic trinity?

2020 ◽  
pp. 1-4 ◽  
Author(s):  
Stephen P. Osborne ◽  
Maria Cucciniello ◽  
Greta Nasi ◽  
Kirsty Strokosch
Keyword(s):  
Public Services ◽  
Missing Link ◽  
Services Delivery ◽  
New Development ◽  
User Orientation

scholarly journals Uncoupling Inter-Municipal Cooperation Capacity: Lithuanian Municipalities’ Efforts To Sustain Services Provision

2018 ◽  
Vol 11 (2) ◽  
pp. 32-60
Author(s):  
Jurga Bučaitė-Vilkė ◽  
Remigijus Civinskas ◽  
Aistė Lazauskienė
Keyword(s):  
Service Delivery ◽  
Public Services ◽  
Central Government ◽  
Municipal Service ◽  
Economy Of Scale ◽  
External Influences ◽  
Services Delivery ◽  
Large Size ◽  
Cooperative Solutions

Abstract Despite the absence of the long-term tradition of inter-municipal cooperation in Lithuania, the country represents a compelling case of cooperative solutions which are mostly focused on public services delivery design imposed by the central government. The article provides theoretical and empirical insights on the inter-municipal cooperative capacities and their scope in the case of Lithuania, with reference to the size of the municipality. The results reveal that the large size municipalities are more likely to benefit from collaborative arrangements in comparison to small size municipalities which have less institutional ability for collaboration. In this respect, the external influences imposed by the central authorities’ agenda on implementing economy of scale principles and strong municipal service delivery regulations is extremely important for understanding the municipal efforts for collaboration.

scholarly journals Rembug Pelayanan Publik (RPM) Sebagai Aktualisasi Pelayanan Publik Berlandaskan Demokrasi Pancasila

2016 ◽  
Vol 12 (2) ◽  
pp. 284
Author(s):  
Nuriyanto Nuriyanto
Keyword(s):  
Public Service ◽  
Public Services ◽  
Monitoring And Evaluation ◽  
The Public ◽  
Services Delivery ◽  
Starting Point ◽  
Public Bureaucracy ◽  
Human Quality ◽  
Set Up

Dynamic development of society, they want the public bureaucracy to be able  to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense  of  increasing  the  capacity  of  individuals  and  communities  to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery   of the services, arranging each engagement, public complaints mechanism set up   by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It’s all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.

Public Services Through Multi-Channel Issues and Challenges

2018 ◽  
pp. 273-300
Author(s):  
Velamala Ranga Rao
Keyword(s):  
Public Services ◽  
Local Level ◽  
Single View ◽  
The Public ◽  
Channel Integration ◽  
Services Delivery ◽  
Initial Stage ◽  
Stage 4 ◽  
State And Local

The objective of this chapter is 1) to understand multi-channel architecture, integration, and management; 2) to develop a framework for citizen relationship and grievance management system for a single view; 3) as a case study, to propose framework applied to find what types of channels are providing to the citizens get access to the public services at National, State, and Local level in India; 4) as a case study, to find out challenges and issues with implementation of multi-channel services delivery. The key findings of the case study are: 1) There is no declining in providing traditional channels after introducing modern channels. 2) The departments are offering mixed channels. 3) Usage of mobile-based applications, social media, and wi-fi are in pilot basis or at initial stage. 4) Multi-channel integration and management is not yet initiated. 5) Electricity and network coverage are main issues in implementation of modern channels. However, such initiatives have some issues and challenges to the developing countries like India.

Commercialization of Local Public Services

2016 ◽  
pp. 132-150
Author(s):  
Beatriz Cuadrado-Ballesteros ◽  
Isabel María García-Sánchez ◽  
Jennifer Martínez-Ferrero
Keyword(s):  
Local Governments ◽  
Public Services ◽  
Left Wing ◽  
Fiscal Illusion ◽  
The Public ◽  
Local Public Services ◽  
Services Delivery ◽  
Legal Limits ◽  
Fiscal Pressure ◽  
Public Revenues

The most important reason to decentralise the public services delivery is to make the citizens' needs better known by the local governments, so it follows to act more efficiently to their satisfaction. Nonetheless it has been found an opportunistic use of these agencies to avoid legal limits on indebtedness imposed on sub-national administrations, generating fiscal illusion. Accordingly, the aim of this study is to analyse the effect of the functional decentralisation processes on public revenues and financing. The results show that the use of decentralisation process, especially companies are created by left-wing political parties in order to raise more income from commercialization of public services. It was also found that these practices are strongly linked to the municipality's fiscal pressure.

scholarly journals New development: Responding to complexity in public services—the human learning systems approach

2020 ◽  
pp. 1-4
Author(s):  
Toby Lowe ◽  
Max French ◽  
Melissa Hawkins ◽  
Hannah Hesselgreaves ◽  
Rob Wilson
Keyword(s):  
Public Services ◽  
Systems Approach ◽  
Human Learning ◽  
Learning Systems ◽  
New Development

scholarly journals The introduction of mandatory inter-municipal cooperation in small municipalities

2018 ◽  
Vol 31 (3) ◽  
pp. 331-346 ◽  
Author(s):  
Davide Giacomini ◽  
Alessandro Sancino ◽  
Anna Simonetto
Keyword(s):  
Logistic Regression ◽  
Service Delivery ◽  
Public Services ◽  
Geographical Area ◽  
Chief Financial Officers ◽  
Organizational Setting ◽  
Content Type ◽  
Institutional Legitimacy ◽  
Positive Effects ◽  
Services Delivery

Purpose The purpose of this paper is to study the effects of mandatory inter-municipal cooperation (IMC) in small Italian municipalities. Data from 280 small Italian municipalities on the effects of IMC in terms of higher efficiency, better effectiveness of local public services, and greater institutional legitimacy of the small municipalities participating in IMC have been investigated against four variables: size, geographical area, type of inter-municipal integration, and IMC membership (the presence in the IMC of a bigger municipality, the so-called big brother). Design/methodology/approach Data were gathered from a mail survey that was sent to a random sample of 1,360 chief financial officers acting in municipalities of under 5,000 inhabitants, stratified by size (0-1,000 and 1,001-5,000) and geographic area (North, Center, and South) criteria. To analyze the dependency relationships between the three potential effects of participating in IMC and possible explanatory variables, the authors used a logistic regression model as the benefits were binarily categorized (presence or absence of benefits). Findings The findings show that in more than two-thirds of the municipalities participating in IMC, there were benefits in terms of costs reduction and better public services, whereas greater institutional legitimacy was detected in about half of the cases. The statistical analysis with logistic regression highlighted that IMC type is particularly critical for explaining successful IMC. In particular, the positive effects of IMC were mainly detected in those small municipalities that promoted a service delivery organization rather than participating in service delivery agreements or opting for mixed arrangements of joint public services delivery. Originality/value The paper focuses on small municipalities where studies are usually scant. The analysis highlighted that the organizational setting is particularly critical for explaining a successful IMC.

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