Leading for public value in multi-agency collaboration

This paper examines the relationship between leadership and public value in a multi-agency service, requiring the delicate navigation of tensions when there are diverse and competing interests among public service collaborators. The paper adopts an actor-focused perspective arguing for the need to develop theory about leadership in collaborative settings which includes understanding political astuteness in leadership, as this can have an impact on whether or not public value is created. The setting is a multi-agency service hub and the empirical research is based on interviews and document analysis. The paper makes two contributions: first, it analyses the pluralistic leadership processes exercised in the pursuit of public value; secondly, it identifies how political astuteness is a key capability in leading diverse interest in cross-organisational collaborations.

Is the real estate profession under threat? Assessing the effect of the involvement of non-professionals in Nigeria real estate agency service provision

PurposeThis paper examines the effects of non-professionals' involvements in real estate service provision on real estate agency practice in Ibadan Nigeria, in order to provide information that could enhance real estate agency practice in the country.Design/methodology/approachData were gathered through questionnaire administration on a total sample of 232 respondents comprising 82 estate surveyors and valuers, 100 non-professional estate agents and 25 real estate agency service consumers each from the respective clients of the two groups. A respondent-driven sampling (RDS) technique was adopted for data collection and was particularly useful in accessing non-professionals with characteristically less identifiable organizational structure. Data were analysed using mean scores on a Likert type scale while Spearman rank correlation was used to compare and establish if significant differences exist between the perceptions of clients of professionals and non-professionals on the services provided.FindingsThis study revealed that while the involvement of non-professionals in real estate agency practice deprives professionals of opportunities for legitimate earnings and is attributed to incidences of fraudulent transactions in the market, non-professionals often also serve as facilitators of transactions for the professionals. Hence, there seems to be a symbiotic relationship between the two groups and also a tacit validation of the involvement of the former by the latter.Originality/valueThis work contributes to and extends the body of knowledge on non-professionals' involvement in real estate professional practice by providing insights into the effects of activities of individuals who are not members of the real estate profession on real estate agency professional practice, particularly in the context of an emergent and less transparent market.

Innovation Strategy of Rural Financial Management Under the Background of Rural Revitalization

In the new era, rural financial management is an important basic work in rural areas. It is of great significance to safeguard the interests of farmers and promote the healthy development of rural collective economy. This paper first analyzes the main financial management mode in rural areas of China and points out the main problems. Then this paper puts forward the effective strategies to realize the innovation of financial management mode. This paper expounds the basic types of China's rural financial management mode, and puts forward the informatization strategy of rural financial management. Finally, in view of the problems of rural financial informatization construction in China, this paper puts forward specific development measures and methods from three aspects: implementing network system to improve rural financial informatization operation platform, innovating village level accounting agency service operation mode, and cultivating humanistic environment to adapt to the development of rural financial informatization, and summarizes the construction content. The experimental data show that the method can improve the effectiveness and efficiency of rural financial management.

The Effect of Marketing Mix Towards Decision of Muslim Consumers in Travelug

This research aims to find out to what extent and how the influences of marketing mix toward decision of Muslim consumers in using Travelug travel agency service. Based on data analysis using double linear regression from 92 respondents with accidental random sampling, it is found that marketing mix affects Muslim consumers in using Travelug service as much as 26,1%, while other 73.9% is affected by variables out of this research.

Services for Consumers Who Are Deafblind: Vocational Rehabilitation Agency Service Models Utilized and Their Effectiveness

Introduction: Little is known about how state-federal vocational rehabilitation agencies provide services to consumers who are deafblind. The purpose of this study was to investigate these service models and their effectiveness. Methods: A mixed-methods approach was utilized with data from interviews with 51 vocational rehabilitation agency administrators and the Rehabilitation Services Administration Case Service Report. Information about how these agencies serve deafblind consumers was combined with data from 2,119 consumers served by those agencies to determine competitive employment rates based on service model type. Descriptive statistics, chi-square tests of independence, and logistic regression analysis were utilized. Results: Four vocational rehabilitation agency service models were identified: specialist, professional collaboration, specialist plus professional collaboration, and miscellaneous. Significant differences in competitive employment closure rates were found based on service model type, in both univariate and multivariate analyses. The specialist and professional collaboration models were superior to miscellaneous models. Discussion: This study is the first empirical evaluation of the effectiveness of vocational rehabilitation services for consumers who are deafblind. The results support two previous recommendations about providing services to consumers who are deafblind: establish a deafblind coordinator or specialist position and use a dual-case approach (collaboration between general-service agencies and those for people who are visually impaired). Implications for agencies: To improve competitive employment outcomes for individuals who are deafblind, vocational rehabilitation agency administrators should explore options for specialized deafblind positions and promote collaboration within and beyond their agency.