Commercialization of Local Public Services

The most important reason to decentralise the public services delivery is to make the citizens' needs better known by the local governments, so it follows to act more efficiently to their satisfaction. Nonetheless it has been found an opportunistic use of these agencies to avoid legal limits on indebtedness imposed on sub-national administrations, generating fiscal illusion. Accordingly, the aim of this study is to analyse the effect of the functional decentralisation processes on public revenues and financing. The results show that the use of decentralisation process, especially companies are created by left-wing political parties in order to raise more income from commercialization of public services. It was also found that these practices are strongly linked to the municipality's fiscal pressure.

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Co-creation in Local Public Services Delivery Innovation: Slovak Experience

Lex localis - Journal of Local Self-Government ◽

10.4335/13.3.521-535(2015) ◽

2015 ◽

Vol 13 (3) ◽

pp. 521-535 ◽

Cited By ~ 13

Author(s):

Beata Mikusova Merickova ◽

Juraj Nemec ◽

Mária Svidroňová

Keyword(s):

Local Government ◽

Local Governments ◽

Public Services ◽

Negative Attitudes ◽

Local Public Services ◽

Services Delivery ◽

Social Innovations ◽

Local Government Level ◽

Original Survey

The new approaches to the delivery of local public services include co-creation. In this paper, we focus on two local public service delivery actors: local governments and civil society. Our objective is to identify different types of co-creation in social innovations and the relevant drivers and barriers that account for the success or failure of co-creation processes at the local government level in Slovakia, focusing on the fields of welfare and the environment. The main findings of our analysis are that co-created innovations are mostly initiated by non-governmental actors, and that most local governments have neutral or even negative attitudes to co-created innovations. We provide a positive case study, in which the local government was open to co-creation, and public services were provided in an alternative way. Our study uses a qualitative approach and is based on original survey data from our own research, conducted mainly within the ‘Learning from Innovation in Public Sector Environments’ (LIPSE) research project.

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Citizen satisfaction with municipal services: The case of Konya

Global Journal of Sociology Current Issues ◽

10.18844/gjs.v7i1.2366 ◽

2017 ◽

Vol 7 (1) ◽

pp. 24-33

Author(s):

Erhan Örselli ◽

Erdal Bayrakçı ◽

Selcuk Kahraman

Keyword(s):

Service Quality ◽

Local Governments ◽

Public Services ◽

Municipal Services ◽

Citizen Satisfaction ◽

The Public ◽

Local Public Services ◽

Local Services ◽

And Performance

Abstract Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and evaluating how successful they are in the public eye. The level of citizen satisfaction, citizens’ experiences and perceptions about local services and their ideas about the legitimacy, credibility and performance of Mayor affect the success of local governments, particularly municipalities, in a positive or a negative way. This study aims to develop “a citizen report” about the local services in Konya by identifying how satisfied people are with the quality of the local public services provided by Konya Municipality. Keywords: Local public services, service quality, citizen satisfaction, citizen report.

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Re-municipalization of local public services: incidence, causes and prospects

International Review of Administrative Sciences ◽

10.1177/00208523211006455 ◽

2021 ◽

pp. 002085232110064

Author(s):

Daniel Albalate ◽

Germà Bel ◽

Raymond Gradus ◽

Eoin Reeves

Keyword(s):

Public Management ◽

Public Services ◽

Turn Of The Century ◽

The Public ◽

Local Public Services ◽

High Profile ◽

Global Trend ◽

The Us ◽

House Production ◽

Shed Light

Since the turn of the century, a global trend of re-municipalization has emerged, with cities reversing earlier privatizations and returning infrastructure and public service delivery to the public sector. The reversal of privatization measures is not an entirely new phenomenon. In the US, for example, returning public services to in-house production has been a long-standing feature of ‘pragmatic public management’. However, many cases of re-municipalization that have occurred since the early 2000s represent a distinctive shift from earlier privatization policies. High-profile cases in cities including Paris and Hamburg have thrust re-municipalization into the limelight as they have followed public campaigns motivated by dissatisfaction with the results of privatization and a desire to restore public control of vital services, such as water and energy. Just as the reform of public services towards privatization spawned a vast body of scholarship, the current re-municipalization phenomenon is increasingly attracting the attention of scholars from a number of disciplinary perspectives. The articles contained in this symposium contribute to this emerging literature. They address some of the burning issues relating to re-municipalization, but they also point to issues yet to be resolved and shed light on a research agenda that is still taking shape.

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Rembug Pelayanan Publik (RPM) Sebagai Aktualisasi Pelayanan Publik Berlandaskan Demokrasi Pancasila

Jurnal Konstitusi ◽

10.31078/jk1225 ◽

2016 ◽

Vol 12 (2) ◽

pp. 284

Author(s):

Nuriyanto Nuriyanto

Keyword(s):

Public Service ◽

Public Services ◽

Monitoring And Evaluation ◽

The Public ◽

Services Delivery ◽

Starting Point ◽

Public Bureaucracy ◽

Human Quality ◽

Set Up

Dynamic development of society, they want the public bureaucracy to be able to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense of increasing the capacity of individuals and communities to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery of the services, arranging each engagement, public complaints mechanism set up by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It’s all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.

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Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

Administrative Sciences ◽

10.3390/admsci11040143 ◽

2021 ◽

Vol 11 (4) ◽

pp. 143

Author(s):

Viera Papcunová ◽

Roman Vavrek ◽

Marek Dvořák

Keyword(s):

Public Administration ◽

Local Governments ◽

Public Services ◽

Slovak Republic ◽

The State ◽

Main Role ◽

The Public ◽

State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

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Public Services Through Multi-Channel Issues and Challenges

Advances in E-Business Research - Optimizing Current Practices in E-Services and Mobile Applications ◽

10.4018/978-1-5225-5026-6.ch014 ◽

2018 ◽

pp. 273-300

Author(s):

Velamala Ranga Rao

Keyword(s):

Public Services ◽

Local Level ◽

Single View ◽

The Public ◽

Channel Integration ◽

Services Delivery ◽

Initial Stage ◽

Stage 4 ◽

State And Local

The objective of this chapter is 1) to understand multi-channel architecture, integration, and management; 2) to develop a framework for citizen relationship and grievance management system for a single view; 3) as a case study, to propose framework applied to find what types of channels are providing to the citizens get access to the public services at National, State, and Local level in India; 4) as a case study, to find out challenges and issues with implementation of multi-channel services delivery. The key findings of the case study are: 1) There is no declining in providing traditional channels after introducing modern channels. 2) The departments are offering mixed channels. 3) Usage of mobile-based applications, social media, and wi-fi are in pilot basis or at initial stage. 4) Multi-channel integration and management is not yet initiated. 5) Electricity and network coverage are main issues in implementation of modern channels. However, such initiatives have some issues and challenges to the developing countries like India.

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An Analysis of the Provision of Local Public Utility Services by Way of Illustration of Two Slovenian Municipalities

Lex localis - Journal of Local Self-Government ◽

10.4335/82 ◽

2009 ◽

Vol 7 (2) ◽

pp. 209-219

Author(s):

Božo Grafenauer

Keyword(s):

Public Service ◽

Public Services ◽

Public Utility ◽

Public Utilities ◽

Public Enterprise ◽

Public Enterprises ◽

The Public ◽

Local Public Services ◽

Legal Foundations ◽

Utility Services

Among the tasks performed by the Slovenian municipalities to meet the needs of individual residents there is also the provision of local public services. A municipality provides the performance of the public services determined by the municipality itself, and the performance of the public services established by law (local public services). The legal foundations for the regulation and operation of public utility services are given primarily in the Local Self-Government Act and in the Public Utilities Act, as well as in sector-specific laws for individual services. The overview of public utility services and the modes of their performance in two urban municipalities indicate that in Slovenian municipalities, public utility services are performed primarily in two ways: in public enterprises and by awarding a public service concession. KEYWORDS: • local public services • public service delivery • municipality • concession • public enterprise • Slovenia

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