Fake it till you make it with your boss? Surface acting in interactions with leaders

2021 ◽  
pp. 1-14
Author(s):  
Xiaoxiao Hu ◽  
Yujie Zhan ◽  
William P. Jimenez ◽  
Rebecca Garden ◽  
Yi Li
Keyword(s):  
Surface Acting

Recovering from Emotional Labour: A Daily Diary Study on the Role of Deep and Surface Acting

2012 ◽  
Author(s):  
Despoina Xanthopoulou ◽  
Arnold B. Bakker ◽  
Wido G. M. Oerlemans ◽  
Maria Koszucka
Keyword(s):  
Daily Diary ◽  
Diary Study ◽  
Surface Acting ◽  
Emotional Labour ◽  
Daily Diary Study

Emotional labour and successful ageing in the workplace among older Chinese employees

2012 ◽  
Vol 33 (6) ◽  
pp. 1036-1051 ◽  
Author(s):  
FRANCIS CHEUNG ◽  
ANISE M. S. WU
Keyword(s):  
Job Satisfaction ◽  
Structural Equation ◽  
Hong Kong Chinese ◽  
Successful Ageing ◽  
Surface Acting ◽  
Emotional Labour ◽  
Equation Modelling ◽  
Chinese Workers ◽  
Older Chinese ◽  
The Relationship

ABSTRACTIn this study, we examined the relationship between emotional labour and successful ageing among older Hong Kong Chinese workers. We also investigated whether job satisfaction mediated the association between emotional labour and successful ageing in the workplace. Results show that deep acting was positively related to successful ageing in the workplace, whereas surface acting was negatively related to the same. Structural equation modelling shows that job satisfaction partially mediated the association between emotional labour and successful ageing in the workplace. The limitations of the study and further recommendations are also discussed.

Feeling and Acting like a Teacher: Reconceptualizing Teachers’ Emotional Labor

2020 ◽  
Vol 122 (5) ◽  
pp. 1-36
Author(s):  
Christy Galletta Horner ◽  
Elizabeth Levine Brown ◽  
Swati Mehta ◽  
Christina L. Scanlon
Keyword(s):  
Emotional Labor ◽  
Teacher Educators ◽  
Research Question ◽  
Well Being ◽  
Service Industries ◽  
Full Time ◽  
Display Rules ◽  
Surface Acting ◽  
K 12 ◽  
Feeling Rules

Background/Context Empirical research indicates that teachers across ages and academic contexts regularly engage in emotional labor, and this emotional labor contributes to their job satisfaction, teaching effectiveness, burnout, and emotional well-being both within and outside the classroom. However, because the initial research on emotional labor was situated in the service industries (e.g., restaurants, call centers, airlines), researchers have suggested that the emotional labor framework as it applies to teaching only provides a partial picture of teachers’ deeper and more complex emotional practice. Purpose/Objective/Research Question/Focus of Study This study aims to determine whether and how teachers’ descriptions of their own emotional practice map onto existing emotional labor constructs (emotional display rules, and deep and surface acting) and how the framework may be adapted to better support teachers’ implementation of emotional labor. Setting Participants worked in five charter schools within the same school district but in different areas of a mid-Atlantic metropolitan city. This district identifies itself as serving 4,000 students from “underserved communities” across 13 locations. Population/Participants/Subjects Full-time K–12 educators (N = 68) who worked across academic subjects (e.g., math, science, language arts) or special subjects (e.g., music, art) participated. Research Design The current study is qualitative; we employed adapted grounded theory. Data Collection and Analysis We conducted individual face-to-face semistructured interviews with participants; audio recordings were transcribed verbatim. We developed a codebook through a collaborative and iterative process, and we achieved high interrater reliability before using Dedoose to code the full corpus of data. Findings/Results There were two key findings: (1) teachers perceived feeling rules in addition to display rules, and (2) teachers described an emotional acting strategy in which they modulated the expressions of their authentic emotions, which we call modulated acting, in addition to surface and deep acting. Conclusions/Recommendations Including teachers’ perceptions of feeling rules and use of modulated acting in emotional labor research has the potential to enhance our understanding of how emotional labor relates to outcomes that are important for both teachers and their students. In addition, we urge teacher educators to include emotional labor in their curricula. Though further research is needed to build a strong literature base on ways in which teachers’ emotional labor may connect to their own and their students’ outcomes, the emotional labor constructs already have the potential to be useful for both preservice and practicing teachers.

Learning to effectively manage your emotions: the impact of Emotional Intelligence (EI) in caring roles

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Smarty P. Mukundan ◽  
Dhanya M.
Keyword(s):  
Job Satisfaction ◽  
Health Care ◽  
Emotional Intelligence ◽  
Emotional Labor ◽  
Care Setting ◽  
Health Care Setting ◽  
Equation Modeling ◽  
Surface Acting ◽  
Employee Outcomes ◽  
Content Type

Purpose Psychological constructs like emotional labor, emotional intelligence etc. are gaining importance now to understand employee outcomes such as job satisfaction in a health care setting. The study aims to investigate the relationship between Surface Acting (SA) an emotional labor strategy, and Job satisfaction, and the moderating effect of Emotional intelligence (EI) among practicing nurses. Design/methodology/approach The authors collected data through self-reporting questionnaires administered to a sample of 141 nurses working in multi-specialty hospitals in a prominent city in India and analyzed using structural equation modeling. Findings A negative relationship was found between surface acting and job satisfaction but was found positive when EI was introduced as a moderator. Research limitations/implications The respondent population was females only and diversity in terms of gender was not obtained. Practical implications The study finds significant practical and theoretical contributions to the primary caregivers in a health care setting. It helps to understand the interplay of emotions in this job and use EI as an internal resource to mitigate the harmful effects of continued SA emotional labor strategy to job satisfaction. Social implications It gains a better understanding of the emotion-related parameters in the nursing profession and gives inputs to the community. It throws light on how internal resources can be used for better job satisfaction which in turn leads to better quality care in the health care industry. Originality/value Extant literature has been discussing SA as a negative strategy for positive employee outcomes, but the present study gives insights on how this can be mitigated by using EI as a resource.

Grin and Bear It?: Employees' Use of Surface Acting During Co-worker Conflict

2016 ◽  
Vol 33 (2) ◽  
pp. 129-142 ◽  
Author(s):  
Ashley E. Nixon ◽  
Valentina Bruk-Lee ◽  
Paul E. Spector
Keyword(s):  
Surface Acting ◽  
It Employees

High-Performance Supercapacitors Based on ɛ-MnO2/RGO Fiber Electrodes for Wearable Energy Storage

2018 ◽  
Vol 18 (12) ◽  
pp. 8352-8359 ◽  
Author(s):  
Xibin Liu ◽  
Gaohua liao ◽  
Xiang Qi ◽  
Xiaoan Mei ◽  
Jifei Wang ◽  
...  
Keyword(s):  
Graphene Oxide ◽  
Energy Storage ◽  
High Performance ◽  
Fiber Surface ◽  
Current Collector ◽  
Cost Effective ◽  
Surface Acting ◽  
Energy Storage Devices ◽  
Hybrid Fibers ◽  
Storage Devices

Hybrid fibers based on MnO2/reduced graphene oxide have been fabricated for flexible energy storage devices. Graphene oxide nanoflakes were reduced in a polytetrafluoroethylene (PTFE) pipeline under the appropriate condition to develop a fiber current collector, which also provides the possibility of weaving. The RGO fiber with the radius of about 35 μm has a resistance of 150 Ω · cm. MnO2 nanoflakes directly grow on the RGO fiber surface acting as the electrode material of the device. The MnO2/RGO hybrid fibers provide excellent energy storage performances. The as-fabricated SC exhibits a high areal capacitance of 1.37 F·cm−2 at the scan rate of 1 mV·s−1, and outstanding long-term cycling stability of 93.75% retention after 5000 cycles. This work demonstrates a cost-effective and versatile strategy for wearable energy storage devices.

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