scholarly journals A Literature Review of the Empirical Research on TFP and Its Influencing Factors in Power Industry

2020 ◽  
Vol 1650 ◽  
pp. 032188
Author(s):  
Xinxin Feng ◽  
Haiyun Song ◽  
Hanxiong Xiao ◽  
Guowei Gao ◽  
Rui Li ◽  
...  
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Influencing Factors ◽  
Power Industry

Antecedents of Frontline Employees' Customer Orientation: A Comprehensive Review

2021 ◽  
Vol 5 (1) ◽  
pp. 50-70
Author(s):  
Björn A. Hüttel
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Influencing Factors ◽  
Systematic Literature Review ◽  
Customer Orientation ◽  
Future Research ◽  
Frontline Employees ◽  
Comprehensive Review ◽  
Comprehensive Literature Review ◽  
Approaches To Study

This systematic literature review investigates the antecedents of frontline employees’ (FLEs) customer orientation (CO). In the literature various understandings of CO co-exist, which put an emphasis on different influencing factors and use different measurement approaches to study FLEs’ CO. The literature lacks a comprehensive literature review that structures and summarizes the fragmented empirical research on antecedents of FLEs’ CO. This study closes this gap by first, providing an extensive overview of the antecedents of FLEs’ CO, identifying and categorizing the factors that influence FLEs’ CO into four broad areas. Second, the study sheds light on the different understandings of CO and structures the fragmented literature. Based on the literature review, the study identifies avenues for future research in the field. Finally, the literature review gives guidance to managers by structuring starting points to enhance FLEs’ CO.

scholarly journals Are business academics in Australia experiencing emotional labour? A call for empirical research

2010 ◽  
Vol 16 (3) ◽  
pp. 425-435 ◽  
Author(s):  
John Hatzinikolakis ◽  
Joanna Crossman
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Emotional Labor ◽  
Business Schools ◽  
Organizational Level ◽  
Review Of The Literature ◽  
Organizational Settings ◽  
Emotional Labour ◽  
Exchange Value ◽  
Workplace Environments

AbstractThe concept of ‘emotional labour’ is concerned with occasions when feelings are managed to create publically observable emotions in organizational settings in ways that involve them being ‘sold for a wage’ and therefore taking on an ‘exchange value’ (Hochschild (1983: 7). Drawing on an in-depth literature review, this paper explore grounds for arguing that business academics in Australia are experiencing emotional labor. The authors consider the application of findings concerned with emotional labor in a variety of occupations in relation to the context of university business schools. More specifically, they discuss how two decades of increasing marketisation, commercialisation and service orientated university practices may have contributed to emotional labor in Australian university business schools. The paper draws two conclusions. Firstly, educational managers need to be better informed about the positive and negative implications of emotional labor so that they can develop appropriate strategies, guidelines and workplace environments at the organizational level. Secondly, that a review of the literature suggests that empirical research is warranted in order to address the question posed in the title of the paper.

scholarly journals The measurement model of Islamic work ethics for Muslim employees in the banking industry

2021 ◽  
Vol 10 (5) ◽  
pp. 66-71
Author(s):  
Gusti Oka Widana
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Banking Industry ◽  
Measurement Model ◽  
Islamic Banking ◽  
Quality Work ◽  
Work Ethics

Islamic work ethics of Muslim employees is substantial, as many previous studies show its role in the sound performance of the employees. This study aims to propose the measurement model of Islamic work ethics for Muslim employees in the banking industry. This study identifies eight dimensions of Islamic work ethics upon intensive literature review: religiousness, collectivity, equality, effort, quality, work obligation, competition, and advantage. Based on these dimensions and through certain systematic stages, this study develops a measurement consisting of 47 items. The contribution of this study is to provide a more suitable measurement that can be used by following empirical research to assess the profile of Islamic work ethics for Muslim employees, both for Islamic banking and conventional banking.

scholarly journals Dez pontos sobre apresentações de slides, suas características e implicações para a prática docente

2017 ◽  
Vol 1 (33) ◽  
pp. 58
Author(s):  
Renata Amorim Cadena ◽  
Solange Galvão Coutinho
Keyword(s):  
Cognitive Psychology ◽  
Literature Review ◽  
Empirical Research ◽  
Historical Development ◽  
Educational Context ◽  
Education Management ◽  
Definition Of ◽  
Slide Shows

In this article, we describe important aspects of slide shows in ten topics, which involve: (a) the definition of this artefact; (b) its characteristics, linked to its historical development; (c) some criticism and problems in its structure and use; (d) results of empirical research regarding its use in an educational context; and (e) recommendations for improved practices in designing slideshows. The source of data was extracted from a literature review of several articles and books mainly from the areas of Education, Management and Cognitive Psychology.

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