Antecedents of Frontline Employees' Customer Orientation: A Comprehensive Review

This systematic literature review investigates the antecedents of frontline employees’ (FLEs) customer orientation (CO). In the literature various understandings of CO co-exist, which put an emphasis on different influencing factors and use different measurement approaches to study FLEs’ CO. The literature lacks a comprehensive literature review that structures and summarizes the fragmented empirical research on antecedents of FLEs’ CO. This study closes this gap by first, providing an extensive overview of the antecedents of FLEs’ CO, identifying and categorizing the factors that influence FLEs’ CO into four broad areas. Second, the study sheds light on the different understandings of CO and structures the fragmented literature. Based on the literature review, the study identifies avenues for future research in the field. Finally, the literature review gives guidance to managers by structuring starting points to enhance FLEs’ CO.

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Behavioural biases in investment decision making – a systematic literature review

Qualitative Research in Financial Markets ◽

10.1108/qrfm-07-2014-0022 ◽

2015 ◽

Vol 7 (1) ◽

pp. 88-108 ◽

Cited By ~ 43

Author(s):

Satish Kumar ◽

Nisha Goyal

Keyword(s):

Decision Making ◽

Literature Review ◽

Empirical Research ◽

Systematic Literature Review ◽

Investment Decision ◽

Future Research ◽

Behavioural Finance ◽

Content Type ◽

Investment Decision Making ◽

The Impact

Purpose – The purpose of this paper is to systematically review the literature published in past 33 years on behavioural biases in investment decision-making. The paper highlights the major gaps in the existing studies on behavioural biases. It also aims to raise specific questions for future research. Design/methodology/approach – We employ systematic literature review (SLR) method in the present study. The prominence of research is assessed by studying the year of publication, journal of publication, country of study, types of statistical method, citation analysis and content analysis on the literature on behavioural biases. The present study is based on 117 selected articles published in peer- review journals between 1980 and 2013. Findings – Much of the existing literature on behavioural biases indicates the limited research in emerging economies in this area, the dominance of secondary data-based empirical research, the lack of empirical research on individuals who exhibit herd behaviour, the focus on equity in home bias, and indecisive empirical findings on herding bias. Research limitations/implications – This study focuses on individuals’ behavioural biases in investment decision-making. Our aim is to analyse the impact of cognitive biases on trading behaviour, volatility, market returns and portfolio selection. Originality/value – The paper covers a considerable period of time (1980-2013). To the best of authors’ knowledge, this study is the first using systematic literature review method in the area of behavioural finance and also the first to examine a combination of four different biases involved in investment decision-making. This paper will be useful to researchers, academicians and those working in the area of behavioural finance in understanding the impact of behavioural biases on investment decision-making.

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A Comprehensive Review of Seven Steps to a Comprehensive Literature Review

The Qualitative Report ◽

10.46743/2160-3715/2018.3374 ◽

2018 ◽

Author(s):

Jan Williams

Keyword(s):

Literature Review ◽

Best Practices ◽

Empirical Research ◽

Educational Policies ◽

Master's Level ◽

Comprehensive Review ◽

Doctoral Level ◽

Strong Potential ◽

Comprehensive Literature Review

Onwuegbuzie and Frels (2015) provide the framework for evaluating current research and present seven steps for developing a Comprehensive Literature Review. Today a significant dilemma of research involves the sparse number of rigorous, empirical research studies to guide development of best practices of writing. The authors describe the purpose of their book as “a tool and guide for master’s-level students, doctoral-level students, and new and experienced researchers” to approach writing a CLR in a through and investigative way. The thrust and challenge is for researchers to concentrate on improving their methods and practices when reviewing topics with strong potential for shaping long-term educational policies.

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Influencing Factors, Mechanism and Prevention of Construction Workers’ Unsafe Behaviors: A Systematic Literature Review

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph18052644 ◽

2021 ◽

Vol 18 (5) ◽

pp. 2644

Author(s):

Qingfeng Meng ◽

Wenyao Liu ◽

Zhen Li ◽

Xin Hu

Keyword(s):

Literature Review ◽

Influencing Factors ◽

Formation Mechanism ◽

Systematic Literature Review ◽

Construction Workers ◽

Future Research ◽

Control Methods ◽

Research Directions ◽

Unsafe Behaviors ◽

Future Research Directions

Unsafe behaviors of construction workers are one of the main causes of accidents at construction sites. The research on unsafe behaviors of workers helps to reduce the incidence of accidents and has attracted much attention. However, a systematic literature review in this field is still lacking, which hinders stakeholders’ comprehensive understanding of the unsafe behaviors of construction workers. Therefore, the aim of this study is to address this research gap based on retrieved literature from the Web of Science. First, the study conducted a descriptive analysis of the year, quantity, publishing organization, and keywords of the literature. In addition, three research topics were identified and discussed, including the influencing factors of construction workers’ unsafe behaviors, the formation mechanism of unsafe behaviors, and the pre-control methods of unsafe behaviors. Moreover, a research framework was proposed and future research directions were also suggested. The research findings promote stakeholders’ understanding of the influencing factors, formation mechanism, and pre-control methods of construction workers’ unsafe behaviors, and lead to future research directions in the studied field.

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Mapping the Ethics of Learning Analytics in Higher Education: A Systematic Literature Review of Empirical Research

Journal of Learning Analytics ◽

10.18608/jla.2021.1 ◽

2021 ◽

pp. 1-17

Author(s):

Teresa Cerratto Pargman ◽

Cormac McGrath

Keyword(s):

Higher Education ◽

Literature Review ◽

Empirical Research ◽

Systematic Literature Review ◽

Learning Analytics ◽

Ethical Issues ◽

Research Work ◽

Final Analysis ◽

Future Research ◽

Knowledge Gaps

Ethics is a prominent topic in learning analytics that has been commented on from conceptual viewpoints. For a broad range of emerging technologies, systematic literature reviews have proven fruitful by pinpointing research directions, knowledge gaps, and future research work guidance. With these outcomes in mind, we conducted a systematic literature review of the research on ethical issues that have been empirically approached in the learning analytics literature. In our final analysis, 21 articles published in the period 2014–2019 met our inclusion criteria. By analyzing this data, we seek to contribute to the field of learning analytics by 1) characterizing the type of empirical research that has been conducted on ethics in learning analytics in the context of higher education, 2) identifying the main ethical areas addressed in the selected literature, and 3) pinpointing knowledge gaps.

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A Review of Business Intelligence and Analytics in Small and Medium-Sized Enterprises

Research Anthology on Small Business Strategies for Success and Survival ◽

10.4018/978-1-7998-9155-0.ch005 ◽

2021 ◽

pp. 84-109

Author(s):

Marilex Rea Llave

Keyword(s):

Literature Review ◽

Systematic Literature Review ◽

Business Intelligence ◽

Future Research ◽

Review Of The Literature ◽

Research Gaps ◽

Research Topics ◽

Comprehensive Review ◽

Informed Decisions ◽

Large Enterprises

Business intelligence and analytics (BI&A) has become a cornerstone of many organizations in making informed decisions. Despite the importance of small and medium-sized enterprises (SMEs) to all world economies, research in BI&A focuses mostly on large enterprises. To aid in closing this gap, this study provides a comprehensive review of the literature sources in this domain. Through a systematic literature review, this study collects, categorizes, synthesizes, and analyzes 78 articles related to BI&A in SMEs. The research topics that are addressed include BI&A components and solutions, Mobile BI&A, Cloud BI&A, and BI&A application, adoption, implementation, and benefits. Further, the research gaps and suggestions for future research are presented to facilitate the progression of BI&A in SME research.

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A Review of Business Intelligence and Analytics in Small and Medium-Sized Enterprises

International Journal of Business Intelligence Research ◽

10.4018/ijbir.2019010102 ◽

2019 ◽

Vol 10 (1) ◽

pp. 19-41 ◽

Cited By ~ 2

Author(s):

Marilex Rea Llave

Keyword(s):

Literature Review ◽

Systematic Literature Review ◽

Business Intelligence ◽

Future Research ◽

Review Of The Literature ◽

Research Gaps ◽

Research Topics ◽

Comprehensive Review ◽

Informed Decisions ◽

Large Enterprises

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A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019

International Journal of Applied Research in Management and Economics ◽

10.33422/ijarme.v2i2.211 ◽

1970 ◽

Vol 2 (2) ◽

pp. 11-15

Author(s):

Muhammad Yousaf ◽

Petr Bris

Keyword(s):

Quality Management ◽

Data Collection ◽

Literature Review ◽

Systematic Literature Review ◽

Quantitative Research ◽

Web Of Science ◽

State Of The Art ◽

Future Research ◽

European Foundation ◽

The Subject

A systematic literature review (SLR) from 1991 to 2019 is carried out about EFQM (European Foundation for Quality Management) excellence model in this paper. The aim of the paper is to present state of the art in quantitative research on the EFQM excellence model that will guide future research lines in this field. The articles were searched with the help of six strings and these six strings were executed in three popular databases i.e. Scopus, Web of Science, and Science Direct. Around 584 peer-reviewed articles examined, which are directly linked with the subject of quantitative research on the EFQM excellence model. About 108 papers were chosen finally, then the purpose, data collection, conclusion, contributions, and type of quantitative of the selected papers are discussed and analyzed briefly in this study. Thus, this study identifies the focus areas of the researchers and knowledge gaps in empirical quantitative literature on the EFQM excellence model. This article also presents the lines of future research.

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The Social Consequences of Phubbing

The Oxford Handbook of Mobile Communication and Society ◽

10.1093/oxfordhb/9780190864385.013.11 ◽

2020 ◽

pp. 157-174 ◽

Cited By ~ 1

Author(s):

Mariek Vanden Abeele

Keyword(s):

Literature Review ◽

Social Relationships ◽

Empirical Work ◽

Social Consequences ◽

Future Research ◽

Expectancy Violations ◽

Face To Face ◽

Comprehensive Literature Review ◽

The Social

Recent empirical work suggests that phubbing, a term used to describe the practice of snubbing someone with a phone during a face-to-face social interaction, harms the quality of social relationships. Based on a comprehensive literature review, this chapter presents a framework that integrates three concurrent mechanisms that explain the relational impact of phubbing: expectancy violations, ostracism, and attentional conflict. Based on this framework, theoretically grounded propositions are formulated that may serve as guidelines for future research on these mechanisms, the conditions under which they operate, and a number of potential issues that need to be considered to further validate and extend the framework.

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In the digital age: a systematic literature review of the e-health literacy and influencing factors among Chinese older adults

Journal of Public Health ◽

10.1007/s10389-021-01604-z ◽

2021 ◽

Author(s):

Yuxin Shi ◽

Denghui Ma ◽

Jun Zhang ◽

Bowen Chen

Keyword(s):

Older Adults ◽

Health Literacy ◽

Literature Review ◽

Influencing Factors ◽

Systematic Literature Review ◽

Digital Age ◽

Chinese Older Adults

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An Exit Strategy for the Definitional Elusiveness: A Three-Dimensional Framework for Social Entrepreneurship

Sustainability ◽

10.3390/su13020563 ◽

2021 ◽

Vol 13 (2) ◽

pp. 563

Author(s):

Bing Ran ◽

Scott Weller

Keyword(s):

Social Change ◽

Literature Review ◽

Systematic Literature Review ◽

Social Entrepreneurship ◽

Common Ground ◽

Three Dimensional ◽

Theoretical Framework ◽

Future Research ◽

Exit Strategy ◽

Conceptual Paper

Despite the growing utility and prevalence of social entrepreneurship, an accepted definition remains elusive and infeasible. Yet, it is imperative that the principles guiding social entrepreneurship are identified so that common ground is established to facilitate future research. On the basis of a systematic literature review, this conceptual paper proposes a theoretical framework outlining social entrepreneurship as a three-dimensional framework as a function of continua of “social” and “business” logics, “beneficial” and “detrimental” social change logics, and “innovation” and “mundane” logics. The framework accommodates the fuzziness and ambiguity associated with social entrepreneurship whilst remaining a workable, identifiable construct. By accounting for the shifting logics practiced by social entrepreneurship that both influence and are influenced by the organizational environment, this framework provides an exit strategy for the definitional elusiveness of social entrepreneurship. The resultant structures and functions of social entrepreneurship are shaped by these constraints as reflected by the fluidity and flexibility endorsed by the framework. Four avenues for future research regarding social entrepreneurship are recommended on the basis of the framework proposed in this article.

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