scholarly journals Human Factors Linked with Initial and Continuous Trust in Autonomous Systems: A Literature Review

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 660-661
Author(s):  
Maria Pena ◽  
Jared Carrillo ◽  
Nonna Milyavskaya ◽  
Thomas Chan
Keyword(s):  
Older Adults ◽  
Literature Review ◽  
Human Factors ◽  
Autonomous Systems ◽  
Ease Of Use ◽  
Age In Place ◽  
Technological Characteristics ◽  
Intended Purpose ◽  
Smart Technologies ◽  
Technological World

Abstract Many autonomous systems are being developed to assist older adults to age in place. However, there is little research related to the human factors associated with why older adults may initially and continuously trust these autonomous systems. More research in this area on older adults and trust in autonomy is needed to facilitate the technologies better everyday use. The current study conducted a literature review on the prevalent human factors that enable people to trust their interactions with smart technologies (e.g., artificial intelligence, navigational structures). Articles were collected from various disciplines on concepts such as trust in autonomy, human-computer interactions and teamwork. Thematic analysis revealed two convergent areas that were associated with initial and continuous trust: human and technological characteristics. Human characteristics are defined by a person’s ability to understand and use autonomous systems. Generally, people with higher competency and abilities with autonomous systems demonstrated the ease of use to carry out desired actions with smart technology. Technological characteristics are defined by the system’s performance, explainability, and its intended purpose between trust. Essentially, people were less critical of autonomous systems that were perceived to be useful, transparent, and predictable. Overall, the autonomous system's ability to perform its intended purpose and the users knowledge and technical qualifications dominate the relationship between initial and continuous trust with autonomous systems. These are the prevalent factors that need to be considered for the creation of trusted autonomous technologies for older adults to help them age in the approaching more advanced technological world.

scholarly journals Trust with Autonomous Intelligence Systems to Promote Adoption in Assistive Technologies: A Literature Review

2021 ◽  
Vol 5 (Supplement_1) ◽  
pp. 663-663
Author(s):  
Jared Carrillo ◽  
Maria Pena ◽  
Nonna Milyavskaya ◽  
Thomas Chan
Keyword(s):  
Older Adults ◽  
Literature Review ◽  
Autonomous Systems ◽  
Assistive Technologies ◽  
Machine Language ◽  
Human Errors ◽  
Grammar Correction ◽  
Actual Use ◽  
Assistive Systems ◽  
Smart Technologies

Abstract While advancements in machine learning are increasing rapidly, very little progress has been made in its mass adoption despite its benefits in assistive technologies for older adults. By examining how users interact with smart technologies, characteristics of trust can be identified and enhanced to increase adoption of the next generation of assistive systems. The current study conducted a literature review to understand better how trust with autonomous systems is formed and maintained. Twenty-two pertinent articles were identified in which three themes emerged. First, people tend to forgive human errors more than errors made by machines -- meaning mistrust is exaggerated when systems make mistakes. Second, the development of trust depends on how the system solves the tasks it is assigned, for instance if a user does not believe the system acted in an “ethical way,” distrust may form and the continuation of adoption is decreased. Lastly, trust depends on the situation and the risk/reward associated with using the system, for example the trust needed to board an autonomous plane differs from that for a simple grammar correction. Taken together, the black box ideology of autonomous systems may be an issue that prevents trust in them to be formed and maintained. Promising future directions are to create machine language translators that improve transparency of autonomous system behaviors (i.e., explainability). Even if assistive technologies are created to aid older adults -- the lack of focus on understanding the factors that foster trust may dampen their actual use.

scholarly journals A conceptual framework concerning education as factor of elders’ acceptance for smart assistive technologies

2017 ◽  
Vol 2 (1) ◽  
pp. 275-283
Author(s):  
Dorin Popescu ◽  
Sorin Popescu ◽  
Stefan Bodi
Keyword(s):  
Older Adults ◽  
Literature Review ◽  
Conceptual Framework ◽  
Digital Technologies ◽  
Two Dimensions ◽  
Assistive Technologies ◽  
Unified Theory ◽  
Use Of Technology ◽  
Readiness To Adopt ◽  
Smart Technologies

Abstract The aging of the world's population, raises issues of assisting elderly in conditions of sustainable spending. In this respect, smart technologies bring both an opportunity, providing solutions to assist elders’ life and a barrier coming from the lower acceptance of older adults for digital technologies. The paper proposes a research focused on education and its influence on older adults’ readiness to adopt new, digital technologies. As reference the two versions of the Unified Theory of Acceptance and Use of Technology (UTAUT and UTAUT2) were used. The research is based on a systematic literature review aimed to draft a conceptual framework placed on two dimensions: the first one tries to establish "if and how the initial education is influencing the elders’ acceptance of assistive technologies" and, the second targeting "how this initial education is correlated and/or imbedded in the elements of the UTAUT models".

Systems Thinking in Aerospace: The Contributions to the Design of Future Airliners’ Single Pilot Operations

2020 ◽  
Vol 64 (1) ◽  
pp. 188-192
Author(s):  
Daniela Schmid ◽  
Neville A. Stanton
Keyword(s):  
Literature Review ◽  
Human Factors ◽  
Systems Thinking ◽  
Systematic Literature Review ◽  
Hierarchical Structures ◽  
Theoretical Models ◽  
Sociotechnical Systems ◽  
System Behavior ◽  
Early Design ◽  
Early Design Stages

Systems thinking methods have evolved into a popular toolkit in Human Factors to analyze complex sociotechnical systems at early design stages, such as future airliners’ single pilot operations (SPO). A quantitative re-analysis of studies from a systematic literature review (Schmid & Stanton, 2019b) was conducted to categorically assess their contributions to researching SPO and to fitting their systems thinking methods to contemporary Human Factors problems. Although only 15 of 79 publications applied systems thinking methods to operational, automation, and the pilot incapacitation issue(s) of SPO, these studies provided a comprehensive concept of operations that is able to deal with many issues of future single-piloted airliners. These theoretical models require further evaluation by looking at the empirical instances of system behavior. Finally, the hierarchical structures in system’s development and operations from systems thinking enable Human Factors professionals and researchers to approach SPO systematically.

scholarly journals Supporting Older Adults and Caregivers Through Integrative Service Learning During COVID

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 958-958
Author(s):  
Keith Chan ◽  
Sarah LaFave ◽  
Maggie Ratnayake ◽  
Christina Marsack-Topolewski ◽  
Jillian Graves ◽  
...  
Keyword(s):  
Older Adults ◽  
Service Learning ◽  
Community Resources ◽  
Learning Models ◽  
Process Data ◽  
Community Based ◽  
Age In Place ◽  
Home Based ◽  
Hands On ◽  
Hands On Learning

Abstract There is a growing population of older adults who are living longer and acquiring chronic illness and disabilities, making it difficult for them to complete everyday activities and age in place. More than 2 million of these older adults are homebound and 5 million need help leaving their homes. They experience social isolation, food insecurity, and lack of connection to community resources which has intensified since the pandemic. Integrative service learning models can provide home-based support to older adults while offering valuable, hands-on learning experiences for students. This study examined findings for a community-based program which trained university students to provide practical home-based support for older adults and their caregivers. Data was collected for 109 older adults who were connected with student trainees. Students provided services with groceries, companionship, and help accessing needed services. Findings from t-test results using the UCLA Loneliness Scale indicated that older adults reported less loneliness after engagement with students (mean difference = 6.15, t = 3.14, df = 82, p < 0.01). Qualitative process data suggested that older adults benefited from services and a connection to their assigned students prior to and during the pandemic. Student trainees reported that the experience enriched their learning and reaffirmed their commitment to working with older adults. Community-based service learning can address home-based needs of older adults and their caregivers and enhance learning opportunities for students. Policies and practice can support a pipeline of geriatric health professionals through innovative service learning models to benefit older adults, caregivers and students.

Scaling Our Impact: Emerging Human Factors Applications Addressing Societal Challenges

2020 ◽  
Vol 64 (1) ◽  
pp. 863-867
Author(s):  
Courtney Rogers ◽  
Rupa S. Valdez ◽  
Juan E. Gilbert ◽  
Karen Lange Morales ◽  
Wendy Rogers ◽  
...  
Keyword(s):  
Climate Change ◽  
Older Adults ◽  
Human Factors ◽  
Food Insecurity ◽  
Social Isolation ◽  
Universal Access ◽  
Mental Healthcare ◽  
Societal Challenges ◽  
Human Factors And Ergonomics ◽  
Societal Challenge

There is an increasing need and interest for Human Factors and Ergonomics (HFE) professionals to apply our discipline to a larger context. HFE researchers are starting to conduct research outside of traditional settings, focusing their efforts on complex societal challenges; however, this type of work is still in its infancy and there is a need to define how HFE can be used in broader contexts, outside of formal institutions. In this panel, we begin a formalized conversation of how our field can scale its impact. Each panelist will introduce a societal challenge they are addressing and discuss how HFE can be adapted to this context. The topics of this panel will span elections technology, sustainability and climate change, universal access to mental healthcare, social isolation in older adults, and food insecurity. This session will conclude with a moderated discussion between the panelists and audience to brainstorm specific societal challenges that HFE can address as well as how methods can be adapted to this context.

scholarly journals Older Adults and Technology Use: A Systematic Literature Review

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 823-823
Author(s):  
Hyung Wook Choi ◽  
Rose Ann DiMaria-Ghalili ◽  
Mat Kelly ◽  
Alexander Poole ◽  
Erjia Yan ◽  
...  
Keyword(s):  
Older Adults ◽  
Technology Use ◽  
Age Groups ◽  
Well Being ◽  
Sample Population ◽  
Age Cohorts ◽  
Fine Grained ◽  
Nuanced Understanding ◽  
Smart Technologies ◽  
Age Range

Abstract Researchers are increasingly interested in leveraging technology to support the physical and mental well-being of older adults. We systematically reviewed previous scholars’ criteria for sampling older adult populations, focusing on age cohorts (namely adults over 65) and their use of internet and smart technologies. We iteratively developed keyword combinations that represent older adults and technology from the retrieved literature. Between 2011 and 2020, 70 systematic reviews were identified, 26 of which met our inclusion criteria for full review. Most important, not one of the 26 papers used a sample population classification more fine-grained than “65 and older.” A knowledge gap thus exists; researchers lack a nuanced understanding of differences within this extraordinarily broad age-range. Demographics that we propose to analyze empirically include not only finer measures of age (e.g., 65-70 or 71-75, as opposed to “65 and older”), but also those age groups’ attitudes toward and capacity for technology use.

scholarly journals Digital Storytelling in Older Adults With Typical Aging, and With Mild Cognitive Impairment or Dementia: A Systematic Literature Review

2021 ◽  
pp. 073346482110154
Author(s):  
Adriana Maria Rios Rincon ◽  
Antonio Miguel Cruz ◽  
Christine Daum ◽  
Noelannah Neubauer ◽  
Aidan Comeau ◽  
...  
Keyword(s):  
Older Adults ◽  
Cognitive Impairment ◽  
Mild Cognitive Impairment ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Digital Storytelling ◽  
Level Of Evidence ◽  
Form Of Life ◽  
Self Confidence ◽  
Care Partners

The rates of dementia are on the rise as populations age. Storytelling is commonly used in therapies for persons living with dementia and can be in the form of life review, and reminiscence therapy. A systematic literature review was conducted to examine the range and extent of the use of digital technologies for facilitating storytelling in older adults and their care partners, and to identify the processes and methods, the technologies used and their readiness levels, the evidence, and the associated outcomes. Eight electronic databases were searched: Medline, EMBASE, PsycINFO, CINAHL, Abstracts in Social Gerontology, ERIC, Web of Science, and Scopus. We included 34 studies. Mild cognitive impairment or dementia represented over half of medical conditions reported in the studies. Overall, our findings indicate that the most common use of digital storytelling was to support older adults’ memory, reminiscence, identity, and self-confidence; however, the level of evidence of its effectiveness was low.

scholarly journals They Do Their Best, but Their Best Isn’t Good Enough: How Social Housing Can Support Older Tenants Aging in Place

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 23-23
Author(s):  
Christine Sheppard ◽  
Andrea Austen ◽  
Sander Hitzig
Keyword(s):  
Older Adults ◽  
Social Housing ◽  
Service Providers ◽  
Policy Implications ◽  
Service Model ◽  
Building Trust ◽  
Age In Place ◽  
Access To Health ◽  
The City

Abstract Toronto Community Housing (TCH) is the second largest social housing landlord in North America, and is home to over 27,000 older adults, half of whom live in 83 “seniors-designated” buildings. There is inadequate and inconsistent delivery of services in these buildings, negatively impacting tenants’ ability to age in place. We conducted two half-day consultations with service providers (n=74) and tenants (n=100) to identify strategies to improve unit condition, promote stable tenancies (i.e., prevent evictions) and enhance access to health and support services for older adults living in TCH. Through facilitated discussion, participants identified their top two recommendations for each priority area and reflected on the strategies that were hardest and easiest to implement, as well as the ones that would have the most and least impact on quality of life for older tenants. Participants recognized the need for more education as a way to empower older tenants and reduce stigma associated with unit condition issues (e.g., pest problems) and arrears. More frequent touch points with tenants was also recommended as a way to identify older adults at-risk of eviction and work proactively (instead of reactively) to support them. Service providers and tenants believed that system navigators working directly in the buildings would be a key facilitator to building trust and helping older tenants access needed services. Outcomes of the have several program and policy implications for TCH, as they partner with the City of Toronto to design a new integrated service model for the seniors-designated buildings.

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