Digital Exclusion
A common objection to online courts is that their use will demand access to the internet and a level of computer literacy that many citizens do not have. The concern here is that if the only route to the court system and so to justice is via technology, then this will effectively exclude all those who do not use technology or cannot do so proficiently. Online courts, it is feared, will be a new obstacle to justice. On the face of it, this is a robust and important challenge. I argue in this chapter, however, that it is often overstated. If we unpack and analyse the various apprehensions here, it transpires that there is more noise than signal in this objection. However, there is clearly a case to answer and in offering my response to the question of digital exclusion, this leads me to raise some broader questions of exclusion which have largely been overlooked in the past.