Introduction
This chapter sets out the central premise of the book: that the retail industry worldwide is in an era of profound, disruptive and structural change. The chapter introduces the major forces of change reshaping the retail industry globally. It then introduces the idea that radically different environments require retail enterprises and the leaders of those enterprises to reconsider the structures, skills, and perspectives that will be needed in order to retain relevance and deliver success. Finally, this introductory chapter sets out the rationale, contents, and organizing structure of the book.