Key performance indicators’ assessment to develop best practices in an Emergency Medical Communication Centre

2018 ◽  
Vol 25 (5) ◽  
pp. 335-340 ◽  
Author(s):  
Yann Penverne ◽  
Brice Leclere ◽  
Julien Labady ◽  
Frederic Berthier ◽  
Joel Jenvrin ◽  
...  
Keyword(s):  
Best Practices ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Medical Communication ◽  
Emergency Medical ◽  
Emergency Medical Communication Centre

scholarly journals Assessing customs performance in the Mediterranean ports. KPI selection and Best practices identification as part of the MEDNET project

2016 ◽  
Author(s):  
Pau Morales Fusco ◽  
Sergi Saurí Marchán ◽  
Anna Maria Lekka ◽  
Iosif Karousos
Keyword(s):  
Best Practices ◽  
Human Resources ◽  
Transport System ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Evaluation Framework ◽  
Transport Networks ◽  
Good Practices ◽  
Port Operations ◽  
The Mediterranean

The seamless flow of goods, people and investments across the Mediterranean necessitates a well-functioning port and transport system. More efficient port operations enhance seamless logistics and promote safety, efficiency, interoperability and interconnectivity of transport networks in the Mediterranean area.To promote the exchange of knowledge and expertise relevant to port and customs procedures and simplification of clearance for vessels and cargoes in the Mediterranean, the MEDNET project was launched. As part of the project a common evaluation framework for the performance of ports in the form of a set of Key Performance Indicators (KPIs) together with a list of the best practices in terms of operations and customs procedures was developed.In total, 50 ports were analyzed and given a KPI regarding traffic, financial, operational and human resources, sustainability and customs procedures. The values were latter crossed with the current good practices on operation in terms of customs procedures. And a small correlation between KPIs performance and implantation degree of good practices in customs procedures was found. This presentation exposes the methodology to assess the ports’ performance and the best practices identification.DOI: http://dx.doi.org/10.4995/CIT2016.2016.4221

Effectively Using Risk-Based Inspection Results to Implement a Corrosion Under Insulation Program

2002 ◽  
Author(s):  
Joe Don Sanders
Keyword(s):  
Best Practices ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Corrosion Under Insulation

This paper will discuss how to use Risk-Based Inspection (RBI) results to justify and manage a Corrosion Under Insulation (CUI) program that can be validated by using key performance indicators. A step-by step methodology to provide guidance on how to recognize, develop, and implement a CUI remediation program will be shared based on experience from 19 plant sites. Recommendations, based on actual plant experience, are included to facilitate the sharing of best practices and prevention of common errors.

scholarly journals The Logistic Maturity Model: Application to a Fashion Company

10.5772/56838 ◽  
2013 ◽  
Vol 5 ◽  
pp. 29 ◽  
Author(s):  
Claudia Battista ◽  
Massimiliano M. Schiraldi
Keyword(s):  
Supply Chain ◽  
Best Practices ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Maturity Model ◽  
Model Application ◽  
Industrial Companies ◽  
Achievement Indicators

This paper describes the structure of the logistic maturity model (LMM) in detail and shows the possible improvements that can be achieved by using this model in terms of the identification of the most appropriate actions to be taken in order to increase the performance of the logistics processes in industrial companies. The paper also gives an example of the LMM's application to a famous Italian female fashion firm, which decided to use the model as a guideline for the optimization of its supply chain. Relying on a 5-level maturity staircase, specific achievement indicators as well as key performance indicators and best practices are defined and related to each logistics area/process/sub-process, allowing any user to easily and rapidly understand the more critical logistical issues in terms of process immaturity.

scholarly journals Soft Drink Supply Chain Sustainability: A Case Based Approach to Identify and Explain Best Practices and Key Performance Indicators

2018 ◽  
Vol 10 (10) ◽  
pp. 3540 ◽  
Author(s):  
Melissa Demartini ◽  
Claudia Pinna ◽  
Bahar Aliakbarian ◽  
Flavio Tonelli ◽  
Sergio Terzi
Keyword(s):  
Literature Review ◽  
Best Practices ◽  
Supply Chains ◽  
Case Studies ◽  
Performance Indicators ◽  
Soft Drink ◽  
Key Performance Indicators ◽  
Energy Utilization ◽  
Primary Role ◽  
Industrial Sustainability

Environmental regulations and sustainable developments are forcing industries to assess, optimize and improve their processes to minimize costs and increase the efficiency of industrial sustainability dimension. This effect is more evident in the food industries due to the high impact that this sector has on environmental and economical sustainability, considering the primary role of packaging systems, the huge water consumption both for the production and the cleaning processes or the energy utilization related to the treatment plant or to the raw material production. Thus, the aim of this study was to review the current state of soft drink supply chains with respect to industrial sustainability issues. For this reason, a comprehensive literature review was performed to understand what sustainable best practices and key performance indicators are largely applied to soft drink supply chains and then a comparison with two soft drink case studies was proposed to identify if there is a positive correlation between the literature and practical activities. The proposed case studies were thoroughly analyzed highlighting how the production process impacts on sustainability and pointing out potential best practices and key performance indicators. The key conclusion of this study is, on the one hand, to depict the current set of sustainable best practices and key performance indicators which companies performed according to the literature review and, therefore, revise the actual body of the literature, and, on the other hand, to figure out which of these best (or proper) practices and key performance indicators are also implemented in the real world, helping companies to make decisions.

scholarly journals Comparative Review and Analysis of Organizational (In)Efficiency Indicators in Qatar

2019 ◽  
Vol 11 (23) ◽  
pp. 6566 ◽  
Author(s):  
Abdulla S. Al-Shaiba ◽  
Sami G. Al-Ghamdi ◽  
Muammer Koc
Keyword(s):  
Best Practices ◽  
Performance Indicators ◽  
Organizational Context ◽  
Key Performance Indicators ◽  
Retail Banking ◽  
Public Utility ◽  
Organizational Efficiency ◽  
Organizational Sustainability ◽  
Comparative Review

Organization efficiency is a pivotal paradigm for an organization’s profitability in short-term cycles and long-term sustainability as a responsible stakeholder of a society. Measurement of organizational efficiency primarily depends on tracking the performance of the organization based on key performance indicators established commonly and differently by sectors. Literature on measuring organizational efficiency is limited in quantity and qualitatively poor, specifically on organizations operating in the Middle East and the Arabian Gulf where specific culture and traditions take precedence. This paper brings about a comparative review on organizational efficiency models, measurements, and indicators based on international best practices and conduct a comparative analysis from the Qatari organizational context. The methodology involved in measuring and benchmarking organizational sustainability identify the “as is” state of organizational sustainability and efficiency in the organization. Identifying the best sustainability practices across peer organizations and equipping organizations with the appropriate tools and skills to implement the identified best practices to fill the efficiency gap is essential. Defining and benchmarking indicators with peer organizations help the management to understand the “as is” state of the organization and is the impetus for the advancement of short- and long-term sustainability goals. The key performance indicators and focal themes for air transport, electricity–public utility, oil and gas, retail banking, and steel manufacturing are compared and identified.

Improvement of the Key Performance Indicators (KPIs) and Evaluation of Challenges

2020 ◽  
pp. 54-61
Author(s):  
Nancy Goni Gaines
Keyword(s):  
Literature Review ◽  
Best Practices ◽  
Performance Measurement ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Practical Experience ◽  
Measurement Systems ◽  
Effective Performance ◽  
Critical Issues ◽  
Performance Measurement Systems

To benchmark the performance of the Bus System (BS), Performance Measurement Systems (PMSs) should be used. In that regard, this contribution reviews the advancement of the standard PMSs used globally: Key Performance Indicators (KPIs). This research will further identify the BS that has a record of effective performance throughout their operations. With reference from the experiences in benchmarking, we have presented a literature review of KPIs and evaluated inputs to confirm that KPIs are a standardized approach used to compare and identify the performances of best practices for BS participation. The practical experience with the systems haspotentially identified various critical issues in collecting comparable and consistent data. Dealing with these issues, giving the comparable information and undertaking essential study to comprehend and point out the basis for effective performance is considered a process which provides lessons for considerable benchmarking practices. This paper further evaluates the rules of the benchmarking processes, the PMSs of the BS, the overall challenges faced when collecting data andlastly, the findings of the benchmarking practice.

scholarly journals Variation in accessibility of the population to an Emergency Medical Communication Centre: a multicentre observational study

2019 ◽  
Vol 27 (1) ◽  
Author(s):  
Yann Penverne ◽  
Brice Leclere ◽  
Eric Lecarpentier ◽  
Jean-Sébastien Marx ◽  
Benjamin Gicquel ◽  
...  
Keyword(s):  
Outcome Measures ◽  
Structural Equation ◽  
Call Rate ◽  
Medical Communication ◽  
Process Measures ◽  
Workforce Management ◽  
Emergency Medical ◽  
The Mean ◽  
Emergency Medical Communication Centre ◽  
Occupation Rate

Abstract Background Access to an Emergency Medical Communication Centre is essential for the population in emergency situations. Handling inbound calls without delay requires managing activity, process and outcome measures of the Emergency Medical Communication Centre to improve the workforce management and the level of service. France is facing political decisions on the evolution of the organisation of Emergency Medical Communication Centres to improve accessibility for the population. First, we aim to describe the variation in activity between Emergency Medical Communication Centres, and second, to explore the correlation between process measures and outcome measures. Methods Using telephone activity data extraction, we conducted an observational multicentre study of six French Emergency Medical Communication Centres from 1 July 2016 to 30 June 2017. We described the activity (number of incoming calls, call rate per 1000 inhabitants), process measure (agent occupation rate), and outcome measure (number of calls answered within 20 s) by hourly range and estimated the correlation between them according to the structural equation methods. Results A total of 52,542 h of activity were analysed, during which 2,544,254 calls were received. The annual Emergency Medical Communication Centre call rate was 285.5 [95% CI: 285.2–285.8] per 1000 inhabitants. The average hourly number of calls ranged from 29 to 61 and the call-handled rate from 75 to 98%. There are variations in activity between Emergency Medical Communication Centres. The mean agent occupation rate was correlated with the quality of service at 20 s (coefficient at − 0.54). The number of incoming calls per agent was correlated with the mean occupation rate (coefficient at 0.67). Correlation coefficients varied according to the centres and existed between different process measures. Conclusions The activity dynamics of the six Emergency Medical Communication Centres are not identical. This variability, illustrating the particularity of each centre, must be accurately assessed and should be taken into account in managerial considerations. The call taker occupation rate is the leverage in the workforce management to improve the population accessibility.

scholarly journals Predicting acute coronary syndrome in males and females with chest pain who call an emergency medical communication centre

2019 ◽  
Vol 27 (1) ◽  
Author(s):  
Paul-Georges Reuter ◽  
Catherine Pradeau ◽  
Samantha Huo Yung Kai ◽  
Thibault Lhermusier ◽  
Arnaud Bourdé ◽  
...  
Keyword(s):  
Acute Coronary Syndrome ◽  
Chest Pain ◽  
Characteristic Curve ◽  
Validation Dataset ◽  
Medical Communication ◽  
Factors Associated ◽  
Coronary Syndrome ◽  
Emergency Medical ◽  
Lemeshow Test ◽  
Emergency Medical Communication Centre

Abstract Background Chest pain is a frequent reason for calls in emergency medical communication centre (EMCC). Detecting a coronary origin by phone is a challenge. This is especially so as the presentations differ according to gender. We aimed to establish and validate a sex-based model to predict a coronary origin of chest pain in patients calling an EMCC. Methods This prospective cohort study enrolled patients at 18 years of age or older who called the EMCC because of non-traumatic chest pain. The main outcome was the diagnosis of acute coronary syndrome (ACS) determined by expert evaluation of patient files. Results During 18 months, 3727 patients were enrolled: 2097 (56%) men and 1630 (44%) women. ACS was diagnosed in 508 (24%) men and 139 (9%) women. For men, independent factors associated with an ACS diagnosis were age, tobacco use, severe and permanent pain; retrosternal, breathing non-related and radiating pain; and additional symptoms. The area under the receiver operating characteristic curve (AUC) was 0.76 (95% confidence interval [CI] 0.73–0.79) for predicting ACS. The accuracy of the male model to predict ACS was validated in a validation dataset (Hosmer-Lemeshow test: p = 0.554); the AUC was 0.77 (95%CI 0.73–0.80). For women, independent factors associated with an ACS diagnosis were age ≥ 60 years, personal history of coronary artery disease, and breathing non-related and radiating pain. The AUC was 0.79 (95%CI 0.75–0.83). The accuracy of the female model to predict ACS was not validated in the validation dataset (Hosmer-Lemeshow test: p = 0.035); the AUC was 0.67 (95%CI 0.60–0.74). Conclusions Predictors of an ACS diagnosis in patients calling an EMCC for chest pain differ between men and women. We developed an accurate predictive model for men, but for women, the accuracy was poor. Trial registration This study is registered with ClinicalTrials.gov (NCT02042209).

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