Income‐generating activities: a viable financial source for African academic libraries?

2006 ◽  
Vol 19 (2) ◽  
pp. 64-77 ◽  
Author(s):  
Benzies Y. Boadi
Keyword(s):  
Academic Libraries ◽  
Financial Support ◽  
University Libraries ◽  
Content Type ◽  
Financial Responsibility ◽  
Current State ◽  
Income Generating Activities ◽  
The University ◽  
National Governments

PurposeThe purpose of this paper is to determine the current state of financial support of African university libraries, and explore non‐traditional methods of providing funding for them.Design/methodology/approachThe paper takes a comparative look at the funding pattern of library and information services in Africa, particularly academic libraries, over the past two decades.FindingsThe paper finds that the national governments, the main financial providers, are usually held liable for the continuing inadequacy of the financial support and are, therefore, seen as having ignored their financial responsibility toward libraries. This financial neglect negatively impacts the quality of services provided by the university libraries and, consequently, the quality of teaching and research programs at the universities served by them.Originality/valueAs a possible way of breaking away from the complete and absolute reliance on government funding which has proved to be unreliable, alternative ways of funding are suggested. These include information consultancy and brokerage services and other income‐generating activities.

Mobile services at academic libraries: meeting the users’ needs?

2014 ◽  
Vol 32 (2) ◽  
pp. 336-345 ◽  
Author(s):  
Catharine Bomhold
Keyword(s):  
Academic Libraries ◽  
Research Universities ◽  
Mobile Services ◽  
University Libraries ◽  
Carnegie Foundation ◽  
Mobile Environment ◽  
Content Type ◽  
Current State ◽  
The Usa ◽  
The University

Purpose – The purpose of this paper is to describe how academic libraries in the USA have responded to the rapidly evolving mobile environment and to determine if there is a noticeable, comprehensive pattern to instituting mobile services. Design/methodology/approach – The researcher surveyed library mobile services of 73 academic libraries at Carnegie Foundation rated RU/VH institutions. Based on this survey, the paper describes the current state of mobile services at very high research universities. Findings – While most academic libraries at research universities have some sort of mobile presence, what is offered is highly varied and is not predictable. There are still many notable University libraries that have no mobile presence. Practical implications – This study highlights the inconsistent nature of mobile services at research universities and identifies best practices in place at others. Originality/value – This is the first study to employ the Carnegie Foundation ratings of the university in which the library functions.

Innovation during crisis: exploring reaction of Swedish university libraries to COVID-19

2020 ◽  
Vol 36 (4) ◽  
pp. 365-375
Author(s):  
Serdar Temiz ◽  
Lakshmi Pradip Salelkar
Keyword(s):  
Academic Libraries ◽  
Social Impact ◽  
Web Search ◽  
Working Hours ◽  
Research Approach ◽  
University Libraries ◽  
Content Type ◽  
Social Distancing ◽  
Digital Services ◽  
The University

Purpose While universities are using more digital tools such as learning management systems (canvas, blackboard, etc). or massive open online courses (MOOCS) such as MIT, OpenCourseWare, edX, Coursera, digitalization has also influenced university libraries. Digital services of academic libraries need exploration on how they provide digital services and how they respond to COVID-19. Therefore, the purpose of this paper is to explore and map digital services of academic libraries and their response to COVID-19 in Sweden. Design/methodology/approach Qualitative research approach is used in this study. Through a Web search, data was gathered from all 39 universities in Sweden through two means: visiting university and their respective library websites; examination of other documents provided by the university such as press releases, announcements. Evaluation of the content and digital services and libraries response to COVID-19 is conducted by thematic coding. Findings In response to the ongoing COVID-19 spread, a general trend seen among all is limited working hours, shutting down physical libraries for general public, unmanning operations. All 39 number of universities in Sweden have moved their offerings toward using online tools. The main themes that have been identified from our study are as follows: Availability of Information, Accessibility of resources, Collaboration with other actors, Increased use of existing services, motivation and support to practice social distancing. Research limitations/implications Owing to the limitations of COVID-19 conditions, time and other aspects, there was not any opportunity to visit the university libraries or book time to interview librarians or students, which led to limited level and imperfect research. There are many other activities that university libraries are offering to their employees and using their internal newsletters and email groups to reach their audience; as a result, some of digital services that are offered during COVID-19 might have not been noticed. Practical implications These findings can provide base to other universities on how to react to COVID-19 and bring more discussion. Social implications COVID-19 has big social impact on people. The findings present that libraries can go beyond their responsibilities and provide emotional and psychological support the community towards social distancing such as videos, social online meetings, live video workshops. Originality/value The findings from this study call for a review digital services of academic libraries and their response to COVID-19 in Sweden, so that best reactions and services could be understood.

Making a makerspace case for academic libraries in Nigeria

2016 ◽  
Vol 117 (9/10) ◽  
pp. 568-586 ◽  
Author(s):  
Helen Nneka Okpala
Keyword(s):  
Academic Libraries ◽  
Maker Movement ◽  
University Libraries ◽  
Journal Articles ◽  
Content Type ◽  
Personal Experiences ◽  
Nigerian University ◽  
The University ◽  
Practical Implications ◽  
Current Journal

Purpose This paper aims to give a highlight on the concept of makerspace and its perceived benefits in academic libraries in Nigeria. Design/methodology/approach The searches encompass current journal articles, books, newspapers, magazines, personal experiences on the concept of makerspace, 3D-printing and technologies in libraries. Practical examples of libraries that already have makerspaces in operation were sourced. Findings Findings of this study create awareness of benefits, challenges and strategies for developing and managing makerspaces in Nigerian academic libraries, using Zenith Library as a hypothetical sample. Research limitations/implications Only the proposal guide has been drafted. There is need for more investigations on the awareness of, and plan to adopt makerspace technologies in Nigerian academic libraries. Practical implications Librarians need to appreciate the makerspace technologies and forge ahead in establishing makerspace in strategic areas of their libraries which should serve as a meeting point for all users in the university community, and for the sharing of innovative ideas. Social implications There is need for a paradigm shift in Nigerian university libraries, hence the shift in librarians’ thinking and approach to find their place in the new maker movement. Originality/value The originality of the paper lies in its justification for establishing makerspace in Nigerian academic libraries alongside the drafted proposal which has been designed to serve as a guide to libraries in Nigeria, as no makerspace has been documented to be existing in any Nigerian library.

Leadership in challenging times of academic libraries

2019 ◽  
Vol 69 (3) ◽  
pp. 135-149
Author(s):  
Mohammad Aslam
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
University Libraries ◽  
Content Type ◽  
Leadership Challenges ◽  
Higher Education System ◽  
Library Leadership ◽  
Personal Experiences ◽  
Innovative Solutions ◽  
The University

Purpose The purpose of this study is to explore the key challenges of academic libraries in times of changing nature of higher education system and how library leaders can manage the challenges when effective leadership is highly required for academic libraries today. As the time is changing, the kinds of challenges that library leaders face have also changed. Author of this study explores the methods and approaches, which are more effective ways of managing challenges in the reshaping environment of academic libraries. At the same time, change has become a permanent part of academic libraries and they need leaders who are able to lead and manage change efficiently, bring theories into practices, find innovative solutions to challenges, creative thinkers, effective communicators, collaborative mindset and self-motivators. Design/methodology/approach The selective publications have been reviewed to find the best ways to leading changes and managing challenges in academic libraries. The approaches and methods in this study are based on personal experiences of author as director of the university libraries and experiences of library leadership worldwide are conversed. Findings Academic libraries are facing similar challenges around the world. The author found that academic library leadership needs innovative skills and competencies, effective communication abilities and a new way of thinking to deal with challenges and create willingness to adapt the changes. Kotter’s leadership manage change model may apply for creating and implementing organizational change in academic libraries. Originality/value Literature on this topic is comparatively limited. Consequently, this manuscript adds value to the publications of library and information sciences and offers the literature in the field of leadership challenges and manage change in the academic libraries. It also provides guidelines to academic library leadership universally, and how can leaders work with change effectively.

Evaluation of electronic service infrastructures and quality of e-services in Nigerian academic libraries

2015 ◽  
Vol 33 (6) ◽  
pp. 1133-1149 ◽  
Author(s):  
Brendan E. Asogwa ◽  
Cyprian I. Ugwu ◽  
Ferdinand C. Ugwuanyi
Keyword(s):  
Academic Libraries ◽  
Service Performance ◽  
Public Access ◽  
Sample Population ◽  
Service Needs ◽  
University Libraries ◽  
Online Services ◽  
Content Type ◽  
Nigerian University

Purpose – The purpose of this paper is to evaluate the quality of online services in academic libraries in Nigeria. It seeks to assess the functionality of electronic infrastructures, to expose areas where the service needs of users are not adequately provided and to recommend solutions. Design/methodology/approach – The sample population was 210 staff and students who used electronic resources in Nigerian university libraries during the 2012-2013 academic session. A questionnaire was the main instrument for data collection. Modified WebQual four performance indicators were designed and used to measure: library equipment, library website, online public access catalogue (OPAC) and e-user education in the university libraries. The five-point service performance scale that ranged from very poor performance to excellent was used in measuring the views of the respondents. Findings – None of the indicators was rated excellent; six were rated good; nine were average; two and five indicators scored poor and very poor, respectively. Poor funding, intermittent power supply and weak telecommunication infrastructures were among the major impediments to online services in Nigerian universities. Through adequate funding and prudent management of library funds, online services in Nigerian university libraries could meet global standards. Practical implications – Results from this paper could guide library management on several concrete remedial actions to sustain e-service performance that could meet the missions and visions of contemporary academic libraries. Originality/value – This paper was the first to apply WebQual model in the evaluation of electronic performance quality of academic libraries in Nigeria.

Critical success factors for total quality management implementation and implications for sustainable academic libraries

2020 ◽  
Vol 41 (6/7) ◽  
pp. 545-563
Author(s):  
Edward Asante ◽  
Patrick Ngulube
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Critical Success Factors ◽  
Success Factors ◽  
Total Quality ◽  
University Libraries ◽  
Content Type ◽  
Critical Success ◽  
Technical University

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

Research on user needs for mobile information services in Chinese university libraries

2016 ◽  
Vol 34 (4) ◽  
pp. 617-635 ◽  
Author(s):  
Yang Zhao ◽  
Shengli Deng ◽  
Ting Gao ◽  
Ruoxin Zhou
Keyword(s):  
Information Content ◽  
Mobile Services ◽  
Information Services ◽  
User Needs ◽  
University Libraries ◽  
Content Type ◽  
Mobile Information ◽  
User Groups ◽  
Mobile Information Services

Purpose This paper aims to investigate the service demand of existing users and potential users for mobile information services provided by university libraries in China. The primary objective is to explore the impact of user experience on user needs, which is conducted by a comparison between two user groups over their needs from three aspects – service function, service mode and information content. Design/methodology/approach Data were collected from 353 library users from ten Chinese universities via questionnaires. Based on the user needs model, three dimensions of user needs were established for mobile information services and 26 measurement items were generated through a review of the literature. Furthermore, based on frequency analysis, independent samples t-test and the calculation of need rate, the demand differences in mobile information services between existing and potential users were explored. Findings Significant differences existed in the needs for service functions and service modes of mobile information services between existing users and potential users. Existing users cared more about such characteristics as intelligence, personalization and the variety of mobile services. Potential users, in contrast, concerned themselves more with the usability of mobile services and similarity to traditional information services. These two user groups showed little difference in the needs for information content, as they both have strict requirements for specialty, richness in and quality of information resources in mobile network environments. Originality/value Previous research on user needs for mobile libraries services has been primarily conducted from the perspectives of existing users. This study, however, compared the needs of existing and potential users based on their previous experiences, which can help libraries to know better what their users need and improve the quality of mobile information services to meet those needs. This can also make existing users more willing to use the services and cultivate the usage habits of potential users at the same time.

Technical services and user service improvement

2006 ◽  
Vol 27 (6/7) ◽  
pp. 505-514 ◽  
Author(s):  
Jie Huang ◽  
Katherine Wong
Keyword(s):  
Point Of View ◽  
Service Improvement ◽  
Key Factors ◽  
Content Type ◽  
University Of Oklahoma ◽  
Online Catalog ◽  
Efficient Processing ◽  
The University ◽  
Technical Services

PurposeFrom the cataloging librarians' point of view, this paper aims to present how technical services, especially the cataloging department, can play important roles in the improvement of user services.Design/methodology/approachThe paper examines the practices of the University of Oklahoma Libraries.FindingsThe paper identifies several aspects in which technical services can enhance the quality of user services, especially in the cataloging department. A library's online catalog becomes the first point of access to the library's information resources. Its quality can be improved and enriched in many ways to raise users’ satisfaction. Aside from the improvement in technical aspects, efforts should also be made to promote collaboration between technical and public services so as to ensure efficient processing of materials and to meet the needs of library users.Originality/valueThe value of the paper is in showing that the quality of an online catalog and the cooperation between public and technical services are two of the key factors in achieving high quality of user services.

Assessment committees: good practices from ARL libraries

2016 ◽  
Vol 17 (3) ◽  
pp. 224-240 ◽  
Author(s):  
Michelle H. Brannen ◽  
Sojourna J. Cunningham ◽  
Regina Mays
Keyword(s):  
Academic Libraries ◽  
Academic Library ◽  
Content Type ◽  
Good Practices ◽  
Research Libraries ◽  
Association Of Research Libraries ◽  
Library Assessment ◽  
Current State ◽  
Survey Results ◽  
Assessment Activities

Purpose Assessment activities in academic libraries continue to grow as libraries explore assessment endeavors. Ranging from basic stats gathering and reporting to surveys, focus groups, and usability studies and beyond. Many practitioners are finding it necessary to create new processes and programs, with little guidance. The purpose of this paper is to paint a broad picture of assessment activities in Association of Research Libraries (ARL) university libraries with the goal of creating a resource for libraries developing or improving their assessment programs. Design/methodology/approach A survey was developed that asked questions about assessment personnel, activities, mission, and website. A total of 113 surveys were sent to academic library members of ARL. Survey results were analyzed to compile a list of recommended good practices for assessment and working with assessment committees in academic libraries. Findings The investigators had a response rate of 43 percent. The open-ended nature of the survey questions allowed for the respondents to specifically narrow down the problems and opportunities inherent in library assessment committees. Originality/value This study takes the temperature of the current state of assessment programs in ARL libraries, demonstrating the growth of assessment programs. It begins to document the practices of these libraries, particularly in regards to the sometimes informal and hard to track use of committees and other in-house collaborations, as a first step toward developing best practices for the field. The results illuminate productive areas for further study, including investigating how to measure a culture of assessment and maximizing impact of assessment information presented on assessment websites.

scholarly journals Antecedents of organizational identification: implications for employee performance

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Syeda Wajiha Kazmi ◽  
Syeda Tuba Javaid
Keyword(s):  
Employee Engagement ◽  
Organizational Identification ◽  
Employee Performance ◽  
Quality Of Education ◽  
Content Type ◽  
Perceived Supervisor Support ◽  
The University ◽  
The Impact ◽  
The Relationship

Purpose This study aims to investigate the impact of three determinants of organizational identification (OID) on employee performance (EP) in the context of private business institutions. Design/methodology/approach A sample of 175 permanent faculty members from four top universities in Karachi, Pakistan, was interviewed using a five-point Likert scale questionnaire. The data were inserted in SPSS 22 and SmartPLS v 3.2 for performing the analysis. Findings Results of the study showed a significant effect in perceived supervisor support on OID; OID; job satisfaction and EP; and mediating relationship. Conversely, an insignificant effect was observed in workplace incivility. Research limitations/implications It is highly recommended that organizations work on the areas that lead to enhancing their employees’ performance. Also, human resource should create a healthy culture that promotes initiatives, open-door policies and discourages power distance. Lastly, one of the key responsibilities of management is to strengthen their OID because employees are more likely to identify with their supervisors if they invest in the organizations they work for. Practical implications This study will help strengthen the relationship between supervisors and university employees. It will guide the supervisors to acknowledge and appreciate the efforts of their subordinates and develop recreational policies and employee engagement activities. In addition, it will help develop a conducive environment and enhance the quality of education in the university and the society. Originality/value Understanding the determinants of OID on EP in the educational context is very important as it enhances the quality of EP and the overall quality of education of the institution.

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