Effects of career‐related continuous learning: a case study

2008 ◽  
Vol 15 (1) ◽  
pp. 45-57 ◽  
Author(s):  
Jens Rowold ◽  
Sabine Hochholdinger ◽  
Jan Schilling
Keyword(s):  
Job Performance ◽  
Call Center ◽  
Positive Impact ◽  
Learning Climate ◽  
First Year ◽  
Continuous Learning ◽  
Content Type ◽  
Organizational Contexts ◽  
Proposed Model ◽  
The Impact

PurposeAlthough proposed from theory, the assumption that career‐related continuous learning (CRCL) has a positive impact on subsequent job performance has not been tested empirically. The present study aims to close this gap in the literature. A model is derived from theory that predicts a positive impact of CRCL, learning climate, and initial job performance on consequent job performance. In addition, CRCL is hypothesized to mediate the impact of learning climate on final job performance.Design/methodology/approachImplementing a longitudinal approach, this model was tested empirically in a call center context. Within the first year of their respective career, multiple source data were gathered from employees about their formal CRCL activities, their initial performance, as well as their perception about learning climate.FindingsResults indicated that CRCL predicted final job performance and mediated the impact of learning climate on final job performance. A total of 28 percent of final job performance was explained by the proposed model, highlighting the importance of CRCL for organizational contexts.Practical implicationsThe results of this study support the notion that CRCL programs are highly useful for both employees and organizations.Originality/valueFor the first time, the impact of CRCL on job performance is demonstrated empirically.

scholarly journals Impact of first-year seminar on student engagement, awareness, and general attitudes toward higher education

2018 ◽  
Vol 10 (1) ◽  
pp. 15-30 ◽  
Author(s):  
Bothaina A. Al-Sheeb ◽  
Mahmoud Samir Abdulwahed ◽  
Abdel Magid Hamouda
Keyword(s):  
Higher Education ◽  
Student Engagement ◽  
Positive Impact ◽  
First Year ◽  
Content Type ◽  
College Of Law ◽  
First Year Seminars ◽  
Campus Resources ◽  
The Impact ◽  
First Year Seminar

Purpose This study intends to add to the existing body of literature on the impact of a newly implemented first year seminar in the College of Law and Business. The purpose of this paper is to evaluate the effects the course have on students in regard to three aspects: student awareness and utilization of resources, interaction patterns, as well as, general interests and attitudes toward higher education. Design/methodology/approach The methodology of the assessment included analysis of a survey that has been conducted by the end of Spring 2014 semester. A quasi-experimental design was implemented to measure the impact of the intervention on students’ awareness and utilization of resources, interactions, general interests, and attitudes toward higher education. Through the SPSS application, the Mann Whitney U Test, and χ2 tests were used to check for significant differences while comparing the means or frequencies for both groups. For the three questions, the authors have used the 90 percent confidence level and the standard significance level p-value of 0.05 or less for statistical analysis. Findings The results indicated that the course had a highly significant positive impact on student attitudes and awareness of campus resources but had less significant impact on student interactions and utilization of resources. The results in this study reveal a positive impact for the first-year seminar course on student satisfaction and attitudes toward higher education as well as their awareness of campus resources. However, in terms of the course impact on student interaction, results conveyed that students who have participated in the first-year seminar course show a slightly better interaction rate with instructors, academic advisors, and close friends than those in the control group. Research limitations/implications The main limitation of this study was that the sample was small. Nonetheless, it has provided valuable insights into the understanding of the social and academic impact of first-year seminars on student engagement; through the use of comparison groups, this study increased the validity of prior research. Practical implications The first-year seminar course evaluated in this study demonstrated the potential to support and enhance student social and academic engagement during the first year of college. Based on the results in this study, the study team recommended some revisions to the current first-year seminar model (UNIV P100 Skills for University Success). The team proposed three models for subsequent first-year seminars at this university. Originality/value This study adds to the existing literature by examining the impact of a newly implemented first-year seminar course at the College of Law and Business at this university on both academic and non-academic aspects from the students’ perspective. These aspects were selected as retention and GPA effects have been widely explored; therefore, the focus is on the less studied emotional and social factors associated with student success and retention. The results from this study can act as a guide for universities intending to introduce a first-year seminar course as it gives clear guidelines on design, content, and course implementation, which can be useful in enhancing general student motivation and attitudes toward academic study and higher education in general.

Handling conflict at work – the impact of active and agreeable conflict styles

2016 ◽  
Vol 27 (1) ◽  
pp. 50-61 ◽  
Author(s):  
Angela Shin-yih Chen ◽  
Yu-hsiang Hou ◽  
I-heng Wu
Keyword(s):  
Job Performance ◽  
Conflict Management ◽  
Research Design ◽  
Cultural Context ◽  
Positive Impact ◽  
Cross Sectional ◽  
Content Type ◽  
Conflict Style ◽  
The Impact ◽  
And Training

Purpose – This paper aims to explore the relationships between emotional intelligence (EI), conflict management styles and job performance in a Chinese cultural context. Design/methodology/approach – The present paper uses a cross-sectional research design. Paper-based questionnaires were distributed to employees working in the R & D department of a science and technology institute in Taiwan. In total, 300 questionnaires were distributed and 248 valid questionnaires were analyzed, with a return rate of 81.4 per cent. Findings – The results show that EI has a positive impact on job performance. Furthermore, agreeable conflict style positively moderated between EI and job performance, whereas active conflict style has negative moderating effect. Research limitations/implications – Due to the research design, sample and data collection method, the research results may lack representativeness. Therefore, researchers are encouraged to use a different approach in the future. Practical implications – Organizations should strengthen employees’ EI and conflict management abilities to improve job performance. Organizations can apply the results of this study in accordance with their policy on recruitment, selection and training. Originality/value – Organizations should strengthen employees’ EI and conflict management abilities to improve job performance. Organizations can apply the results of this study in accordance with their policies on recruitment, selection and training.

Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Waheed Akhtar ◽  
Osman M. Karatepe ◽  
Fauzia Syed ◽  
Mudassir Husnain
Keyword(s):  
Job Performance ◽  
Positive Impact ◽  
Current Knowledge ◽  
Critical Role ◽  
Knowledge Exchange ◽  
Employee Outcomes ◽  
Content Type ◽  
Moderated Mediation Model ◽  
Knowledge Hiding ◽  
The Impact

Purpose The purpose of this paper is to develop and test a research model that investigates feedback avoidance behavior (FAB) as a mediator of the impact of leader knowledge hiding (LKH) behavior on creativity and job performance. The model also examines whether leader-follower value congruence (LFVC) moderates the aforementioned mediating linkages. Design/methodology/approach Data were collected from hotel managerial employees in two waves and their superiors in Pakistan. The hypotheses were gauged via macro PROCESS. Findings The findings reveal that LKH behavior intensifies employees’ FAB, which, in turn, impedes their creativity and job performance. The findings further demonstrate that the positive impact of LKH behavior on FAB is stronger among employees high on LFVC. Practical implications Management should arrange workshops that highlight the critical role of leader’s knowledge sharing with the relevant individuals. This is so important because knowledge hiding behavior heightens FAB and erodes creativity. These workshops can be followed by training programs, which focus on the importance of knowledge exchange and feedback-seeking behavior. Top managers’ and/hotel owners’ participation in these programs can be a force for mutual trust and cultivate LFVC. Originality/value The hospitality and tourism literature is devoid of evidence about the underlying process through which LKH behavior influences employee outcomes. The paper enhances current knowledge by proposing FAB as a mediator of the influence of LKH behavior on creativity and job performance. The paper is the first of its kind by assessing whether LFVC moderates the indirect influence of LKH behavior on creativity and job performance via FAB.

scholarly journals E-banking in Colombia: factors favouring its acceptance, online trust and government support

2018 ◽  
Vol 36 (1) ◽  
pp. 170-183 ◽  
Author(s):  
Javier A. Sánchez-Torres ◽  
Francisco-Javier Arroyo Canada ◽  
Alexander Varon Sandoval ◽  
James-Ariel Sánchez Alzate
Keyword(s):  
Positive Impact ◽  
Government Support ◽  
Consumer Trust ◽  
Electronic Banking ◽  
Content Type ◽  
Proposed Model ◽  
Private Banks ◽  
Online Behaviour ◽  
The Government ◽  
The Impact

Purpose The purpose of this paper is to examine the adoption of e-banking in Colombia, including a comprehensive analysis of consumer trust in this type of transaction and of the impact of the current government policy to promote e-commerce. Design/methodology/approach An empirical investigation based on the UTAUT2 model collected data from throughout the country to develop 600 online questionnaires. Findings The proposed model was validated in that the factors hypothesised to build trust in the use of electronic banking were shown to be significant: trust, performance expectancy and effort expectancy had a positive impact on the use of financial websites in Colombia, while government support did not have a significant impact. Research limitations/implications The study explains the antecedents to trust, as well as the government support variable, and concludes by producing a model that is highly successful in predicting financial customers’ online behaviour. Practical implications The results can help Colombia’s Government and private banks to further develop trust and other conditions necessary for e-banking. Social implications Studies on the adoption of electronic banking provide users of these services solutions for their needs. Government policies to support the development of e-banking are not viewed favourably by Colombians. Originality/value This study is one of the first to present empirical findings on the acceptance of e-banking in Latin America; it further presents a model that integrates the most important variables needed for an analysis of the acceptance of e-banking.

Enablers and processes for effective knowledge management

2014 ◽  
Vol 114 (5) ◽  
pp. 734-754 ◽  
Author(s):  
Chin-Fu Ho ◽  
Pei-Hsuan Hsieh ◽  
Wei-Hsi Hung
Keyword(s):  
Organizational Culture ◽  
Knowledge Management ◽  
Job Performance ◽  
Organizational Structure ◽  
Positive Impact ◽  
Individual Performance ◽  
Integrated Model ◽  
Equation Modeling ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to attempt to assist firms in applying knowledge management (KM) through developing an integrated model which considers knowledge enablers, knowledge circulation processes (KCP), and job performance. Design/methodology/approach – This study utilizes a questionnaire technique to validate the proposed integrated model. Structural equation modeling also validated the model. Findings – All dimensions in the construct of organizational culture positively impact KCP. However, the formalized organizational structure appears to have a positive impact on KCP, while the autonomous organizational structure did not. This study also finds that KCP has a positive impact on both task outcomes and contextual job performance. Research limitations/implications – The integrated model, which served to examine the impact of KM enablers on KCP, from the standpoints of organizational culture and organizational structure, along with the impact of KCP on job performance, has improved understanding of the relationships among KM enablers, KCP, and job performance. Practical implications – Firms should carefully consider methods for adjusting internal structural designs or institute various mechanisms to promote the use of KM to maintain the organization's long-term competitive advantage. Originality/value – The model contributes to firms’ understanding the influence of knowledge enablers on KCP, and provides a KM performance index for assessment of individual performance. Research results can provide enterprises with guidance for implementing initiatives for KM initiatives.

Does postgraduate degree make any difference in job performance of information professionals?

2019 ◽  
Vol 41 (1) ◽  
pp. 14-27
Author(s):  
Farhana Hashmi ◽  
Kanwal Ameen ◽  
Saira Soroya
Keyword(s):  
Higher Education ◽  
Job Performance ◽  
Time Management ◽  
Work Experience ◽  
Positive Impact ◽  
Counterproductive Work Behaviors ◽  
Content Type ◽  
Information Professionals ◽  
Public And Private Sector ◽  
The Impact

Purpose Since 2005, various public and private sector institutions have been offering a postgraduate degree in Library and Information Management (LIM) in Pakistan and a good number of professionals working in different sectors have got MPhil degree. However, locally, no study has been conducted to measure the impact of higher education on the job performance of information professionals (IPs) in any aspect. The purpose of this paper is to measure job performance of MPhil degree (18 years of education) holder IPs. Design/methodology/approach It is a quantitative study based on the theoretical framework of job performance comprised of its four constructs, i.e. task performance, contextual performance, counterproductive work behaviors (CWB) and adaptive performance. An adopted self-administered questionnaire was used to collect data from professionals who have graduated from any LIM schools of the Punjab province with at least one-year work experience after completion of MPhil degrees. For the purpose of the present study, demographic information like age, job experience and library context was also asked about to explore their impact on job performance. Findings Findings revealed that MPhil degree has a significant positive impact on the job performance of IPs. The professionals reported a significant positive change in their CWB regarding experience after getting a degree. Furthermore, results revealed that professionals were capable of technical skills but needed training regarding time management, teamwork and improving emotional intelligence. Originality/value This is the first study reported from Pakistan on the subject. The results of the study may help the LIM schools to review their MPhil programs for the desired results. It may also help organizations to encourage their personnel for higher education.

Ethical leadership, emotional leadership, and quitting intentions in public organizations

2020 ◽  
Vol 41 (2) ◽  
pp. 257-279 ◽  
Author(s):  
Mohammed Laid Ouakouak ◽  
Michel Georges Zaitouni ◽  
Bindu Arya
Keyword(s):  
Job Performance ◽  
Structural Equation ◽  
Positive Impact ◽  
Employee Motivation ◽  
Individual Performance ◽  
Equation Modeling ◽  
Content Type ◽  
Negative Effect ◽  
The Impact ◽  
Practical Implications

PurposeMotivation constitutes a central topic for business management, because of its critical impact on job performance. Therefore, understanding whether and how the style of leadership adopted by leaders in organizations promotes and maintains employee motivation is of great interest to both scholars and practitioners. Drawing on self-determination theory, this study investigates how ethical and emotional styles of leadership influence employee motivation and thus job performance.Design/methodology/approachAn empirical study was conducted in the public sector in Kuwait. About 607 employees participated in this study. Structural equation modeling techniques were used for testing the causal relationships between constructs.FindingsResults of our study indicate that both ethical and emotional leaderships enhance employee motivation. Furthermore, employee motivation has a positive impact on job performance. The results also show that job performance exerts a negative effect on quitting intentions. Finally, interest in the private sector moderates the job performance–quitting intentions relationship.Practical implicationsThese findings provide theoretical contributions to the extant literature, as well as important practical implications for managers.Originality/valueThis study demonstrates the role of both ethical and emotional leaderships in shaping employee behaviors. To the best of our knowledge, this research is among the few that provides initial evidence regarding quitting intentions as an outcome of the impact of ethical and emotional leaderships on employee motivation and individual performance in Kuwait.

Impact of AI regulation and governance on online personal data sharing: from sociolegal, technology and policy perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sheshadri Chatterjee ◽  
Sreenivasulu N.S.
Keyword(s):  
Data Sharing ◽  
Positive Impact ◽  
Personal Data ◽  
Content Type ◽  
Policy Perspective ◽  
Proposed Model ◽  
Pls Analysis ◽  
High Level ◽  
The Impact ◽  
Practical Implications

Purpose The purpose of this study is to investigate the impacts of regulations and governance of artificial intelligence (AI) on personal data sharing (PDS) in the context of sociolegal, technology and policy perspective. Design/methodology/approach With the help of theories and literature review, some hypotheses have been formulated and a conceptual model has been developed. These are statistically validated. The validated model has been compared again using impact of regulation and governance of AI as a moderator. The validation has been done using survey by PLS analysis. Findings The study found that there is a high level of positive impact of regulation and governance of AI on the online PDS by the users. Research limitations/implications This study has provided a statistical model which can provide the antecedents of PDS by the online users with the impact of AI regulation and governance as a moderator. The proposed model has explanative power of 92%. Practical implications The study highlighted that there is a necessity of having appropriate AI regulations so that users could share their personal data online without any hesitation. Policymakers and legal fraternity should work together to formulate a comprehensive AI regulation and governance framework. Originality/value To the best of the authors’ knowledge, there is no study on the impact of AI regulation and governance towards PDS and how it impacts on the security, privacy and trust of the online users.

Empowerment in call centers and customer satisfactionEmpoderamento em call centers e satisfação do clienteEmpoderamiento del centro de llamadas y satisfacción del cliente

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Teresa Proenca ◽  
Helena Rodrigues
Keyword(s):  
Call Center ◽  
Structural Equation ◽  
Process Model ◽  
Positive Impact ◽  
Call Centers ◽  
Organizational Outcomes ◽  
Equation Modeling ◽  
Content Type ◽  
Analytical Tools ◽  
The Impact

Purpose Call center is a large and growing sector worldwide and is facing important human resource management (HRM) and service challenges. The purpose of this study is to analyze the impact of structural empowerment (SE) and psychological empowerment (PE) on customer satisfaction (CS) through employee job satisfaction (JS) at a call center in Portugal. Design/methodology/approach Data were collected by means of a survey handed over personally to 267 employees at the call center of a telecommunication company. This was then linked to their respective net promoter score (CS) provided by the call center. Confirmatory factor analysis and structural equation modeling were used as analytical tools. Findings SE affects PE, and both have a positive impact on JS. Empowerment impacts CS: SE positively affects CS mediated by PE; and PE affects CS mediated by JS. Practical implications This study emphasizes the importance of the use of organizational practices of SE in call centers to achieve two important organizational outcomes: employee JS and CS. Originality/value This study tests a process model involving two domains, HRM (employee side) and service delivery (customer side), which are traditionally dealt with separately in the context of call centers. This helps to understand how HRM polices are connected to CS. Although some of these relationships have been studied separately in different contexts, the research offers a strong methodological design by linking employee perceptions of empowerment with data provided by the firm on CS.

Farm wages and public works

2015 ◽  
Vol 8 (1) ◽  
pp. 19-72 ◽  
Author(s):  
Kanika Mahajan
Keyword(s):  
Theoretical Model ◽  
Wage Rate ◽  
Fixed Effects ◽  
Positive Impact ◽  
Wage Growth ◽  
State Level ◽  
Random Allocation ◽  
Farm Sector ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of National Rural Employment Guarantee Scheme (NREGS) on farm sector wage rate. This identification strategy rests on the assumption that all districts across India would have had similar wage trends in the absence of the program. The author argues that this assumption may not be true due to non-random allocation of districts to the program’s three phases across states and different economic growth paths of the states post the implementation of NREGS. Design/methodology/approach – To control for overall macroeconomic trends, the author allows for state-level time fixed effects to capture the differences in growth trajectories across districts due to changing economic landscape in the parent-state over time. The author also estimates the expected farm sector wage growth due to the increased public work employment provision using a theoretical model. Findings – The results, contrary to the existing studies, do not find support for a significantly positive impact of NREGS treatment on private cultivation wage rate. The theoretical model also shows that an increase in public employment work days explains very little of the total growth in cultivation wage post 2004. Originality/value – This paper looks specifically at farm sector wage growth and the possible impact of NREGS on it, accounting for state specific factors in shaping farm wages. Theoretical estimates are presented to overcome econometric limitations.

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