“Not our class darling”: networking – privilege or penalty in large hotels?

2019 ◽  
Vol 39 (2) ◽  
pp. 181-194
Author(s):  
Irene Ryan ◽  
Shelagh Karin Mooney
Keyword(s):  
New Zealand ◽  
Career Progression ◽  
Structured Interviews ◽  
Social Categories ◽  
Content Type ◽  
Playing Field ◽  
The Social ◽  
Hotel Sector ◽  
Practical Implications ◽  
Neutral Activity

Purpose The purpose of this paper is to show how the social categories of gender, age and class influence networking practices and career progression in the 4–5-star hotel sector in Australia and New Zealand. It argues that in this type of workplace the practice of networking is so normalized that it is assumed an inclusive, gender-neutral activity. Design/methodology/approach This paper draws on 18 semi-structured interviews. Inductive analysis was used uncover themes, sub-themes and emergent patterns. An intersectionally sensitive approach was followed. Findings The significance of networking processes for career progression in the 4–5-star hotel sectors was a recurring theme. Networking reflects historically embedded gendering practices that heighten existing class-based structural privilege for groups of men. Research limitations/implications The focus is on hotel employees in Australia and New Zealand with the findings are not implicitly generalizable. Practical implications Networks are important for women as their “merit” may not be immediately visible. Well-structured mentoring schemes need to be adopted as part of the affirmative action required to tilt the “skewed playing field”. Originality/value Studies that indicate how the gendering of networking practices reinforce career privilege and penalty in specific organizations have been lacking, as have studies favouring an intersectional approach. This study seeks to redress these omissions.

“Everybody needs everyone”: a case study of workplace learning after a downsize

2019 ◽  
Vol 44 (2/3) ◽  
pp. 159-170
Author(s):  
Sarah M. Miller ◽  
JungHwan Kim ◽  
Doo Hun Lim
Keyword(s):  
Methodological Approach ◽  
Structured Interviews ◽  
Content Type ◽  
Emotional Factors ◽  
The Social ◽  
Layoff Survivors ◽  
Axial Coding ◽  
The Impact ◽  
Practical Implications

Purpose This study aims to explore how employees’ emotions after downsizing impact their learning that they partook in after the downsizing event. Design/methodology/approach The methodological approach was a qualitative case study. Nine employees, considered layoff survivors in a downsized organization, participated in semi-structured interviews. For data analysis, authors performed an initial, focused and axial coding. Findings The findings highlight three themes: “resilience,” “loyalty” and “moral support.” These themes show the empathy that layoff survivors experienced and the impact the layoff had on their commitment to the organization, as well as the social learning that occurred after downsizing. Practical implications Downsized organizations need to consider the emotions of employees who survive layoffs and how layoffs impact their behavior at work, particularly their learning behavior. Organizations need to understand how to positively impact layoff survivors’ emotions to influence the survivors’ willingness to learn and implement the changes within the organization. Providing outlets for survivors to network within the company, as well as meaningful opportunities, is one of the few ways of addressing employees’ emotions and ensuring they will be encouraged to change with the organization. Originality/value Research that explores how emotions resulting from an organizational downsize impact employees’ learning is minimal. Although much of the downsizing research does explore layoff survivors’ experiences after a downsizing, it does not address the emotional factors or the learning experiences. This study seeks to fill this gap.

The uncontrollability of relational indifference in blended workgroups

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anette Kaagaard Kristensen ◽  
Martin Lund Kristensen
Keyword(s):  
Nursing Students ◽  
Social Relations ◽  
Design Methodology ◽  
Constructivist Grounded Theory ◽  
Structured Interviews ◽  
Content Type ◽  
Extra Effort ◽  
The Social ◽  
Hospital Wards ◽  
Practical Implications

Purpose This paper aims to examine how temporaries’ experience and perception of encounters with permanent members’ relational indifference affect the social relations in blended workgroups. Design/methodology/approach Constructivist grounded theory study based on 15 semi-structured interviews with first- and third-year nursing students in clinical internships at somatic hospital wards was used. Findings The authors identified two themes around organizational alienation. Temporaries expected and hoped to experience resonance in their interactions with permanent members, which drove them to make an extra effort when confronted with permanents’ relational indifference. Temporaries felt insignificant, meaningless and unworthy, causing them to adopt a relationless mode of relating, feeling alienated and adapting their expectations and hopes. Practical implications Relational indifference is, unlike relational repulsion, problematic to target directly through intervention policies as organizations would inflict a more profound alienation on temporaries. Originality/value Unlike previous research on blended workgroups, which has predominantly focused on relational repulsion, this paper contributes to understanding how relational indifference affects temporaries’ mode of relating to permanent.

scholarly journals Antecedents of women managers’ resilience: conceptual discussion and implications for HRM

2019 ◽  
Vol 27 (2) ◽  
pp. 241-268 ◽  
Author(s):  
Naznin Tabassum ◽  
Sujana Shafique ◽  
Anastasia Konstantopoulou ◽  
Ahmad Arslan
Keyword(s):  
Work Environment ◽  
Employee Engagement ◽  
Women Managers ◽  
Career Progression ◽  
Social Implications ◽  
Developmental Study ◽  
Content Type ◽  
Research Activities ◽  
The Social ◽  
Practical Implications

Purpose This paper aims to provide a framework with the antecedents of women managers’ resilience in SMEs. Design/methodology/approach This developmental study uses a comprehensive literature review and a set of propositions to identify the antecedent of women managers’ resilience and develops a conceptual framework for resilience. Findings The results indicate that in addition to personal resilience traits, interactive engagement with the work environment, career adaptability and positive human resource management (HRM) interventions are the main antecedents of women managers’ resilience. Research limitations/implications This paper contributes to theory by providing a new perspective on the study of resilience as a process at the organisational level and as a trait at personal level. It contributes to the women employee-centric resilience discussion in HRM literature and explores the relationship between resilience and women managers’ career progression. This is a developmental study, and despite the strengths of the undertaken approach, there are a number of limitations due to the lack of empirical evidence. Therefore, future research activities should focus on validating the framework and determining any potential boundaries of this resilience framework. Practical implications The study reveals a number of practical implications leading to a recommended resilience toolkit for HR managers of organisations to develop and promote resilience in their women managers and aspiring managers. Social implications The social implications of this study include the social relationships within the work-setting, better employee engagement and interaction with the work environment and flexible career progression pathways. Originality/value The paper is based on rich conceptual and theoretical discussion that identifies the key antecedents of women managers’ resilience. The study also conceptually establishes the moderating relationship between women managers’ resilience and work stress and burnout.

Charities’ new non-financial reporting requirements: preparers’ insights

2019 ◽  
Vol 32 (1) ◽  
pp. 1-19
Author(s):  
Jill Hooks ◽  
Warwick Stent
Keyword(s):  
New Zealand ◽  
Support Groups ◽  
Financial Reporting ◽  
Service Performance ◽  
Structured Interviews ◽  
Content Type ◽  
Reporting Requirements ◽  
Performance Report ◽  
Key Aspects ◽  
Practical Implications

Purpose The purpose of this paper is to obtain insights from preparers on the new Performance Report requirements for New Zealand registered Tiers 3 and 4 charities, in particular the non-financial information included in the ‘Entity Information’ section and the ‘Statement of Service Performance’. Design/methodology/approach Semi-structured interviews were conducted with 11 interviewees, each involved with governance and reporting of one or more Tiers 3- or 4-registered charities. These interviews were analysed in terms of accountability and legitimacy objectives, which motivated the regulators to introduce the new reporting regime. Findings Key findings are summarised under three themes. Manageability relates to perceptions and suggestions regarding implementation of the new requirements. Scepticism concerns some doubts raised by interviewees regarding the motivations for performance reports and the extent to which they will be used. Effects include concerns about potentially losing good charities and volunteers because of new requirements making their work ‘too hard’, although an increased focus on outcomes creates the potential for continuous improvement. Research limitations/implications The subjectivity that is inherent in thematic analysis is acknowledged and also that multiple themes may sometimes be present in the sentences and paragraphs analysed. The authors acknowledge too that early viewpoints may change over time. Practical implications Themes identified may assist regulators, professional bodies and support groups to respond to the views of preparers. Findings will also be of interest to parties in other jurisdictions who are considering the implementation of similar initiatives. Originality/value This paper provides early insights on new reporting requirements entailing significant changes for New Zealand registered charities for financial periods beginning on or after April 2015. The focus is on small registered charities (97 per cent of all New Zealand registered charities) and key aspects of the Performance Report: Entity Information and the Statement of Service Performance.

scholarly journals The experience of patients in an outpatient infusion facility: a qualitative study

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Emma Zijlstra ◽  
Mariët Hagedoorn ◽  
Stefan C.M. Lechner ◽  
Cees P. van der Schans ◽  
Mark P. Mobach
Keyword(s):  
Nursing Staff ◽  
Design Methodology ◽  
Individual Preference ◽  
Social Contact ◽  
Structured Interviews ◽  
Content Type ◽  
The Social ◽  
Different Types ◽  
The Individual ◽  
Practical Implications

Purpose As hospitals are now being designed with an increasing number of single rooms or cubicles, the individual preference of patients with respect to social contact is of great interest. The purpose of this study is to gain a better understanding of the experience of patients in an outpatient infusion center. Design/methodology/approach A total of 29 semi-structured interviews were conducted, transcribed and analyzed by using direct content analysis. Findings Findings showed that patients perceived a lack of acoustic privacy and therefore tried to emotionally isolate themselves or withheld information from staff. In addition, patients complained about the sounds of infusion pumps, but they were neutral about the interior features. Patients who preferred non-talking desired enclosed private rooms and perceived negative distraction because of spatial crowding. In contrast, patients who preferred talking, or had no preference, desired shared rooms and perceived positive distraction because of spatial crowding. Research limitations/implications In conclusion, results showed a relation between physical aspects (i.e. physical enclosure) and the social environment. Practical implications The findings allow facility managers to better understand the patients’ experiences in an outpatient infusion facility and to make better-informed decisions. Patients with different preferences desired different physical aspects. Therefore, nursing staff of outpatient infusion centers should assess the preferences of patients. Moreover, architects should integrate different types of treatment places (i.e. enclosed private rooms and shared rooms) in new outpatient infusion centers to fulfill different preferences and patients should have the opportunity to discuss issues in private with nursing staff. Originality/value This study emphasizes the importance of a mix of treatment rooms, while new hospital designs mainly include single rooms or cubicles.

Growth and social entrepreneurs: the challenge of conciliating economic and social values

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hilka Pelizza Vier Machado ◽  
Sergio Augusto Vallim Gaiotto ◽  
Monica Cristina Rovaris Machado
Keyword(s):  
Design Methodology ◽  
Economic Value ◽  
Structured Interviews ◽  
Social Entrepreneurs ◽  
Content Type ◽  
Theoretical Contribution ◽  
The Social ◽  
Growth Phenomenon ◽  
Collective Phenomenon ◽  
Practical Implications

PurposeThis research aimed to describe the phenomenon of the growth of enterprises in the vision of social entrepreneurs.Design/methodology/approachThis is a qualitative study developed joining eight social entrepreneurs in four organizations, two cooperatives and two associations. Data were obtained in semi structured interviews. Data were analyzed with interpretativist and the classical content analysis.FindingsThe main findings indicated the growth phenomenon presented in five categories: growth intentions, growth meanings, support of other organizations and participation in networks, strategies and difficulties. The results of the research have shown that the growth for the social entrepreneurs is a collective phenomenon, characterized by search of economic value and empowerment.Research limitations/implicationsThe main limitation of the research was study only two types of organizations, one garbage cooperative and two association.Practical implicationsThe results can help managers of social incubators and stakeholders because it was evidenced the efforts and difficulties that social entrepreneurs face to survive and to search growth.Social implicationsOur findings may contribute to the formulation of public policies oriented to social entrepreneurs.Originality/valueThis paper presents the first theoretical contribution about the growth in a specific context, the context of social entrepreneurs.

Talent management and unions

2019 ◽  
Vol 31 (10) ◽  
pp. 3838-3854 ◽  
Author(s):  
David Williamson ◽  
Candice Harris
Keyword(s):  
New Zealand ◽  
Talent Management ◽  
Employment Relations ◽  
Structured Interviews ◽  
Content Type ◽  
History Of ◽  
Hospitality Sector ◽  
Hotel Sector ◽  
Hotel Workers ◽  
Management Issues

PurposeThe purpose of this paper is to examine the Hotel Workers Union and its impact on talent management in the New Zealand hospitality sector using the corporatist framework drawing primarily on the works of Schmitter (1979) to construct a critical, historical employment relations approach.Design/methodology/approachThe data for this paper were gathered as part of a history of employment relations in the New Zealand hotel sector from 1955 to 2000. The main methods were, namely, semi-structured interviews and archival research.FindingsThis study found a historical employment environment of multiple actors in the employment relationship, with hotel unions playing a more complex and nuanced role to influence talent management in the New Zealand hotel sector. The paper suggests that neither the hotel union nor employers effectively addressed talent management challenges in this sector.Research limitations/implicationsThe study contributes detailed empirical knowledge about historical relationships between hotel unions and talent management issues in New Zealand.Originality/valueThe paper argues that applying a corporatist perspective to the history of the Hotel Workers Union and the issues of talent management that result from that history provides a unique and insightful contribution to the field

The big bang: the birth of human resource management in New Zealand hotel sector

2019 ◽  
Vol 26 (1) ◽  
pp. 99-115
Author(s):  
David Dunlop Williamson ◽  
Erling Rasmussen
Keyword(s):  
New Zealand ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Big Bang ◽  
Historical Study ◽  
Employment Relations ◽  
Structured Interviews ◽  
Content Type ◽  
Hotel Sector

Purpose The purpose of this paper is to present a narrative history of the birth of human resource management in the New Zealand hotel sector. This historical development is analysed through the influence of changes in the national economic and employment relations context, the demise of national corporatist structures and individual and enterprise level agency. Thereby, the paper provides a new explanatory framework for the origins of human resource management in hotels and also presents this unique birth of human resource management as a microcosm of the wider social, political and economic “big bang” that fundamentally changed the course of employment relations in New Zealand during the 1980s and 1990s. Design/methodology/approach The data for this paper were gathered as part of a larger historical study of employment relations in the New Zealand hotel sector from 1955 to 2000. The sources for the study included semi-structured interviews and archival research, which were interpreted using manual thematic analysis. Findings The paper presents an original explanation of the birth of human resource management in New Zealand hotels by drawing on historical changes in national frameworks, corporatist approaches and individual agency, and thereby, it illustrates the uniqueness and intensity associated with the implementation of human resource management in New Zealand hotels. Originality/value This paper makes a significant contribution to the scant literature on the historical origins of human resource management. It also explains the historical and contextual embeddedness of various employment relations approaches in New Zealand hotels.

“Please tidy up before leaving”: nudging Airbnb guests toward altruistic behavior

2019 ◽  
Vol 13 (4) ◽  
pp. 524-530 ◽  
Author(s):  
Paul Ranson ◽  
Daniel Guttentag
Keyword(s):  
Social Presence ◽  
Design Methodology ◽  
Field Experiments ◽  
Experimental Results ◽  
Altruistic Behavior ◽  
Content Type ◽  
The Social ◽  
Relationship Model ◽  
Social Market ◽  
Practical Implications

Purpose This study aimed to investigate whether increasing the social presence within an Airbnb lodging environment could nudge guests toward altruistic cleaning behaviors. Design/methodology/approach The study was based around a theoretical framework combining the social-market versus money-market relationship model, nudge theory and social presence theory. A series of three field experiments were conducted, in which social presence was manipulated to test its impact on guest cleaning behaviors prior to departure. Findings The experimental results confirmed the underlying hypothesis that an Airbnb listing’s enhanced social presence can subtly induce guests to help clean their rental units prior to departure. Originality/value This study is the first to examine behavioral nudging in an Airbnb context. It is also one of the first field experiments involving Airbnb. The study findings offer clear theoretical and practical implications.

scholarly journals Sinabung volcano: how culture shapes community resilience

2019 ◽  
Vol 28 (3) ◽  
pp. 290-303
Author(s):  
Marta Mori ◽  
Ronan McDermott ◽  
Saut Sagala ◽  
Yasmina Wulandari
Keyword(s):  
Structured Interviews ◽  
Content Type ◽  
Aid Dependency ◽  
Relief Operations ◽  
Long Term Impact ◽  
Cultural Experts ◽  
Practical Implications

Purpose The purpose of this paper is to explore how culture, including traditions and social structures, can influence resilience and how culturally sensitive relief operations can put affected people and their context at the core of any interventions. Design/methodology/approach A case study of the Mt Sinabung volcano area in Indonesia was undertaken. As part of the case study, an analysis of interventions was conducted, which was complemented by semi-structured interviews with Karo cultural experts and humanitarian organisations. Findings Culture influences the manner in which the Karo people react to volcano eruptions with varying implications for recovery. In addition, relief organisations which understand people’s actions through a cultural lens have better managed to tailor programs with long-term impact, thereby avoiding aid dependency. Practical implications Practical examples of disaster management activities that adequately account for the beneficiaries’ way of living prior to the eruptions are provided. Aid actors are provided with guidance concerning how to better tailor their activities in line with a cultural lens. Originality/value The study provides empirical grounding for claims concerning the role of culture in planning interventions in Indonesia and other similar contexts.

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