Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fei Hao ◽  
Kaye Kye-Sung Chon
Keyword(s):  
Large Scale ◽  
Equity Theory ◽  
Three Dimensional ◽  
Mainland China ◽  
Service Design ◽  
Customer Equity ◽  
Content Type ◽  
Order Construct ◽  
Relationship Equity ◽  
Map Analysis

Purpose Draws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the hospitality industry can generate customers’ emotional attachment and cognitive evaluation of the brand. Design/methodology/approach This study uses partial least squares modeling and data from a large-scale survey of hotel guests who have experienced contactless service in mainland China. The authors performed an importance-performance map analysis to evaluate the significance of critical variables and constructs by including the performance dimension. Findings Customer equity is a three-dimensional higher-order construct that embraces value-, brand- and relationship equity. A pleasant experience of contactless service in hospitality encounters generates a positive effect on customer equity and delight. Additionally, increased customer equity improves satisfaction and trust. Practical implications This study provides practical evidence for hospitality practitioners to consider contactless service in creating memorable experiences, improve customer satisfaction, build trust and add value to hospitality brands. Originality/value The findings of this study add to the understanding of emerging contactless services, contribute to the development of the equity theory and current customer equity literature and advance the implementation of innovative service design in hospitality.

Thermo-mechanical coupling particle simulation of three-dimensional large-scale non-isothermal problems

2017 ◽  
Vol 34 (5) ◽  
pp. 1551-1571 ◽  
Author(s):  
Ming Xia
Keyword(s):  
Large Scale ◽  
Three Dimensional ◽  
Simulation Method ◽  
Particle Simulation ◽  
Similarity Criteria ◽  
Particle Model ◽  
Length Scale ◽  
Content Type ◽  
Mechanical Coupling ◽  
Particle Simulation Method

Purpose The main purpose of this paper is to present a comprehensive upscale theory of the thermo-mechanical coupling particle simulation for three-dimensional (3D) large-scale non-isothermal problems, so that a small 3D length-scale particle model can exactly reproduce the same mechanical and thermal results with that of a large 3D length-scale one. Design/methodology/approach The objective is achieved by following the scaling methodology proposed by Feng and Owen (2014). Findings After four basic physical quantities and their similarity-ratios are chosen, the derived quantities and its similarity-ratios can be derived from its dimensions. As the proposed comprehensive 3D upscale theory contains five similarity criteria, it reveals the intrinsic relationship between the particle-simulation solution obtained from a small 3D length-scale (e.g. a laboratory length-scale) model and that obtained from a large 3D length-scale (e.g. a geological length-scale) one. The scale invariance of the 3D interaction law in the thermo-mechanical coupled particle model is examined. The proposed 3D upscale theory is tested through two typical examples. Finally, a practical application example of 3D transient heat flow in a solid with constant heat flux is given to illustrate the performance of the proposed 3D upscale theory in the thermo-mechanical coupling particle simulation of 3D large-scale non-isothermal problems. Both the benchmark tests and application example are provided to demonstrate the correctness and usefulness of the proposed 3D upscale theory for simulating 3D non-isothermal problems using the particle simulation method. Originality/value The paper provides some important theoretical guidance to modeling 3D large-scale non-isothermal problems at both the engineering length-scale (i.e. the meter-scale) and the geological length-scale (i.e. the kilometer-scale) using the particle simulation method directly.

The impact of customer equity drivers on loyalty intentions among Chinese banking customers

2019 ◽  
Vol 31 (4) ◽  
pp. 980-1002 ◽  
Author(s):  
Zohaib Razzaq ◽  
Ali Razzaq ◽  
Salman Yousaf ◽  
Umair Akram ◽  
Zhao Hong
Keyword(s):  
Positive Emotions ◽  
Survey Design ◽  
Customer Equity ◽  
Unique Contribution ◽  
Content Type ◽  
Marketing Tactic ◽  
Relationship Equity ◽  
Loyalty Intentions ◽  
The Impact ◽  
Chinese Banking

PurposeThe implementation of customer equity drivers (CED) as a crucial marketing tactic to surge customer loyalty intentions has received a considerable importance in the literature. However, most of the research done in the past has mainly centralized around western societies. To make it even more interesting is the fact that the significance of customer emotions has been ignored by the previous studies. Therefore, the purpose of this paper to explore the impacts of CED on loyalty intentions along with exploring the moderating role of customer emotions (positive emotions and negative emotions).Design/methodology/approachA sample of 661 Chinese banking customers was collected by making the use of store-intercept survey design. The gathered data were then utilized to empirically validate the proposed model by making the use of hierarchical moderated regression.FindingsLoyalty intentions were found to be driven by emotions of Chinese banking customers. Consequently, in order to better forecast the loyalty intentions of the customers, the emotional aspect is vital and therefore should be incorporated along with other cognitive aspects (value equity, brand equity and relationship equity).Practical implicationsThe managers of the banks should make every effort to make the visit of their customers as pleasant as possible as the emotional responses of customers have a significant impact on the formation of loyalty intentions.Originality/valueThe current study holds its unique contribution by including emotions in the service-oriented settings.

Process modeling, joint-property characterization and construction of joint connectors for mechanical fastening by self-piercing riveting

2014 ◽  
Vol 10 (4) ◽  
pp. 631-658 ◽  
Author(s):  
Mica Grujicic ◽  
Jennifer Snipes ◽  
S. Ramaswami ◽  
Fadi Abu-Farha
Keyword(s):  
Mechanical Properties ◽  
Finite Element ◽  
Large Scale ◽  
Constitutive Relations ◽  
Computational Cost ◽  
Three Dimensional ◽  
Modeling And Simulations ◽  
Content Type ◽  
Material Parameters ◽  
Computational Analyses

Purpose – The purpose of this paper is to propose a computational approach in order to help establish the effect of various self-piercing rivet (SPR) process and material parameters on the quality and the mechanical performance of the resulting SPR joints. Design/methodology/approach – Toward that end, a sequence of three distinct computational analyses is developed. These analyses include: (a) finite-element modeling and simulations of the SPR process; (b) determination of the mechanical properties of the resulting SPR joints through the use of three-dimensional, continuum finite-element-based numerical simulations of various mechanical tests performed on the SPR joints; and (c) determination, parameterization and validation of the constitutive relations for the simplified SPR connectors, using the results obtained in (b) and the available experimental results. The availability of such connectors is mandatory in large-scale computational analyses of whole-vehicle crash or even in simulations of vehicle component manufacturing, e.g. car-body electro-coat paint-baking process. In such simulations, explicit three-dimensional representation of all SPR joints is associated with a prohibitive computational cost. Findings – It is found that the approach developed in the present work can be used, within an engineering optimization procedure, to adjust the SPR process and material parameters (design variables) in order to obtain a desired combination of the SPR-joint mechanical properties (objective function). Originality/value – To the authors’ knowledge, the present work is the first public-domain report of the comprehensive modeling and simulations including: self-piercing process; virtual mechanical testing of the SPR joints; and derivation of the constitutive relations for the SPR connector elements.

Tourism demonstration system for large-scale museums based on 3D virtual simulation technology

2020 ◽  
Vol 38 (2) ◽  
pp. 367-381
Author(s):  
Yongcai Hu ◽  
Wei Sun ◽  
Xigang Liu ◽  
Quan Gan ◽  
Jie Shi
Keyword(s):  
Large Scale ◽  
Three Dimensional ◽  
Virtual Simulation ◽  
Simulation Technology ◽  
Large Space ◽  
Content Type ◽  
3D Network ◽  
Wide Range ◽  
3D Scene

Purpose The purpose of this study is to enhance audience experience in museum by using three-dimensional (3D) virtual simulation technology. Design/methodology/approach In this study, a large space museum building tourism demonstration system based on 3D virtual simulation technology was proposed. Starting from the concept of virtual reality (VR), the characteristics of VR and the classification of VR systems were introduced, and the research status of VR technology at home and abroad and the application of 3D virtual simulation were discussed. Then the key technologies of 3D modeling, 3D scene optimization and 3D simulation driving of 3D virtual simulation were expounded, and the characteristics and application scope of different technical methods were analyzed. Finally, an example of the Hongzhou Kiln 3D network museum was listed. Findings The research results showed that 3D virtual simulation has a wide range of applications in the field of VR. Different elements need to be considered for different types of applications, and different contents need to be integrated to achieve the corresponding interaction modes. Originality/value Virtual image; multimedia; large space museum; tourism demonstration system; 3D virtual simulation technology.

3D printing towards implementing Industry 4.0: sustainability aspects, barriers and challenges

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abrar Malik ◽  
Mir Irfan Ul Haq ◽  
Ankush Raina ◽  
Kapil Gupta
Keyword(s):  
3D Printing ◽  
Industry 4.0 ◽  
Large Scale ◽  
Industrial Revolution ◽  
Energy Savings ◽  
Three Dimensional ◽  
Global Market ◽  
Printing Industry ◽  
Enabling Factors ◽  
Content Type

Purpose Environmental degradation has emerged as one of the major limitations of industrial revolution and has led to an increased focus towards developing sustainable strategies and techniques. This paper aims to highlight the sustainability aspects of three-dimensional (3D) printing technology that helps towards a better implementation of Industry 4.0. It also aims to provide a brief picture of relationships between 3D printing, Industry 4.0 and sustainability. The major goal is to facilitate the researchers, scholars, engineers and recommend further research, development and innovations in the field. Design/methodology/approach The various enabling factors for implementation of Industry 4.0 are discussed in detail. Some barriers to incorporation of 3D Printing, its applications areas and global market scenario are also discussed. A through literature review has been done to study the detailed relationships between 3D printing, Industry 4.0 and sustainability. Findings The technological benefits of 3D printing are many such as weight savings, waste minimization and energy savings. Further, the production of new 3D printable materials with improved features helps in reducing the wastage of material during the process. 3D printing if used at a large scale would help industries to implement the concept of Industry 4.0. Originality/value This paper focuses on discussing technological revolution under Industry 4.0 and incorporates 3D printing-type technologies that largely change the product manufacturing scenario. The interrelationships between 3D printing, Industry 4.0 and sustainability have been discussed.

GLO-SLAM: a slam system optimally combining GPS and LiDAR odometry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ruihao Lin ◽  
Junzhe Xu ◽  
Jianhua Zhang
Keyword(s):  
Large Scale ◽  
Three Dimensional ◽  
Autonomous Driving ◽  
Urban Environments ◽  
Gps Data ◽  
Optimization Strategy ◽  
Data Set ◽  
Content Type ◽  
Localization And Mapping ◽  
Robot Positioning

Purpose Large-scale and precise three-dimensional (3D) map play an important role in autonomous driving and robot positioning. However, it is difficult to get accurate poses for mapping. On one hand, the global positioning system (GPS) data are not always reliable owing to multipath effect and poor satellite visibility in many urban environments. In another hand, the LiDAR-based odometry has accumulative errors. This paper aims to propose a novel simultaneous localization and mapping (SLAM) system to obtain large-scale and precise 3D map. Design/methodology/approach The proposed SLAM system optimally integrates the GPS data and a LiDAR odometry. In this system, two core algorithms are developed. To effectively verify reliability of the GPS data, VGL (the abbreviation of Verify GPS data with LiDAR data) algorithm is proposed and the points from LiDAR are used by the algorithm. To obtain accurate poses in GPS-denied areas, this paper proposes EG-LOAM algorithm, a LiDAR odometry with local optimization strategy to eliminate the accumulative errors by means of reliable GPS data. Findings On the KITTI data set and the customized outdoor data set, the system is able to generate high-precision 3D map in both GPS-denied areas and areas covered by GPS. Meanwhile, the VGL algorithm is proved to be able to verify reliability of the GPS data with confidence and the EG-LOAM outperform the state-of-the-art baselines. Originality/value A novel SLAM system is proposed to obtain large-scale and precise 3D map. To improve the robustness of the system, the VGL algorithm and the EG-LOAM are designed. The whole system as well as the two algorithms have a satisfactory performance in experiments.

scholarly journals Organization of Organelles within Hyphae of Ashbya gossypii Revealed by Electron Tomography

2013 ◽  
Vol 12 (11) ◽  
pp. 1423-1432 ◽  
Author(s):  
Romain Gibeaux ◽  
Dominic Hoepfner ◽  
Ivan Schlatter ◽  
Claude Antony ◽  
Peter Philippsen
Keyword(s):  
High Resolution ◽  
Large Scale ◽  
Electron Tomography ◽  
Three Dimensional ◽  
Multivesicular Bodies ◽  
Ashbya Gossypii ◽  
Space Filling ◽  
Content Type ◽  
Hyphal Tip ◽  
Dense Vesicles

ABSTRACT Ashbya gossypii grows as multinucleated and constantly elongating hyphae. Nuclei are in continuous forward and backward motion, also move during mitosis, and frequently bypass each other. Whereas these nuclear movements are well documented, comparatively little is known about the density and morphology of organelles which very likely influence these movements. To understand the three-dimensional subcellular organization of hyphae at high resolution, we performed large-scale electron tomography of the tip regions in A. gossypii . Here, we present a comprehensive space-filling model in which most membrane-limited organelles including nuclei, mitochondria, endosomes, multivesicular bodies, vacuoles, autophagosomes, peroxisomes, and vesicles are modeled. Nuclei revealed different morphologies and protrusions filled by the nucleolus. Mitochondria are very abundant and form a tubular network with a polarized spherical fraction. The organelles of the degradative pathways show a clustered organization. By analyzing vesicle-like bodies, we identified three size classes of electron-dense vesicles (∼200, ∼150, and ∼100 nm) homogeneously distributed in the cytoplasm which most likely represent peroxisomes. Finally, coated and uncoated vesicles with approximately 40-nm diameters show a polarized distribution toward the hyphal tip with the coated vesicles preferentially localizing at the hyphal periphery.

Computational simulation of steel moment frame to resist progressive collapse in fire

2016 ◽  
Vol 7 (4) ◽  
pp. 286-305 ◽  
Author(s):  
Ha Nguyen ◽  
Ann E. Jeffers ◽  
Venkatesh Kodur
Keyword(s):  
Experimental Data ◽  
Large Scale ◽  
Progressive Collapse ◽  
Computational Simulation ◽  
Three Dimensional ◽  
Fe Model ◽  
Moment Frame ◽  
Steel Moment Frame ◽  
Fixed Temperature ◽  
Content Type

Purpose This paper aims to address a need for improving the structural resilience to multi-hazard threats including fire and progressive collapse caused by the loss of a column. Design/methodology/approach The focus is on a steel moment frame that uses welded-unreinforced flange-bolted web connections between the beams and columns. A three-dimensional finite element (FE) model was created in ABAQUS with temperature-dependent properties for steel based on the Eurocode. The model was validated against experimental data at ambient and elevated temperature. Findings The failure mechanisms in the FE model were consistent with experimental observations. Two scenarios were considered: fixed load with increasing temperature (i.e. simulating column failure prior to fire) and fixed temperature with increasing load (i.e. simulating column failure during fire). Originality/value A macro element (or component-based) model was also introduced and validated against the FE model and the experimental data, offering the possibility of analyzing large-scale structural systems with reasonable accuracy and improved computational efficiency.

Research on the surface of multilayer weft knitted fabrics using computer simulation

2015 ◽  
Vol 27 (4) ◽  
pp. 561-572 ◽  
Author(s):  
Lanming Jin ◽  
Gaoming Jiang
Keyword(s):  
Computer Simulation ◽  
Large Scale ◽  
Structural Parameters ◽  
Three Dimensional ◽  
Surface Model ◽  
Knitted Fabric ◽  
Loop Model ◽  
Knitted Fabrics ◽  
Content Type ◽  
3D Effect

Purpose – Multilayer weft knitted fabrics possess many advantages, such as strongly stereoscopic patterns, soft handling and adjustable thickness of apparel and home textiles use. However, it is difficult to predict the final visual effects before the productive process because of the three-dimensional (3D) effect caused by the connecting yarn of the fabric. The purpose of this paper is to realize a realistic simulation of the fabric. Design/methodology/approach – The authors applied to the curve and surface model to simulate the knitted fabric, instead of previous single loop model by NURBS. Macro simulation is more suitable for the fabric with the 3D effect because of the quick, real and convenient simulation. This research includes experiments on the structural parameters concerning the regular sag of multilayer weft knitted fabrics, and analysis of parameter data and the simulation process with the aim of realizing a computer simulation of the fabric, especially with a sense of reality. The Digital Elevation Model was also applied to build a simulated 3D model. Findings – To obtain the values for the change rules, different samples were used and the outputs of the model were found to be close to the experimental results. The thickest and thinnest lengths and the changing curves between them were established. Patterned simple multilayer weft knitted fabric could be simulated through the results of the research. It is possible to simulate different real fabrics using their materials and expected effects. The authors are going to improve the model to simulate the complicate large-scale jacquard fabrics in further research. Practical implications – The results will be useful for establishing a computer surface simulation system for stereo perception of fabrics. Originality/value – The authors put forward the concept of surface warpage degree (R). It is an important factor affecting the fabric stereo feeling. The larger the value of R, the stronger the stereo sense of the fabric. It could be applied to most 3D fabric. A thickness difference testing method was proposed to characterize the stereo perception of fabrics. It is possible to simulate different real fabrics quickly without the model of the woven loop.

Sport nostalgia builds customer equity and future behavior

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Heetae Cho ◽  
Weisheng Chiu
Keyword(s):  
Brand Equity ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Customer Equity ◽  
Equation Modeling ◽  
Content Type ◽  
Future Behavior ◽  
Relationship Equity ◽  
Value Equity ◽  
Practical Implications

PurposeThe purpose of this study was to examine the relationships among nostalgia, customer equity and behavioral intentions. Specifically, consumers' intentions of purchase and word of mouth were assessed in this study.Design/methodology/approachA total of 272 responses were collected from football fans in Singapore. This study conducted partial least squares structural equation modeling (PLS-SEM) to test hypotheses using SmartPLS 3.0.FindingsResults showed that the paths from nostalgia to value equity, brand equity and relationship equity were significant, whereas the direct influence of nostalgia on revisit intention and word-of-mouth intention was not found. In addition, value equity, brand equity and relationship equity positively affected intentions of revisitation and word of mouth.Originality/valueThe findings contribute to expanding the literature by introducing nostalgia and providing theoretical and practical implications, which enable marketers and managers to predict consumers' behavior and optimize their customer equity.

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