Information and communication technologies in food services and restaurants: a systematic review

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Journal Citation Report ◽  
Essential Element ◽  
Communication Technologies ◽  
Food Services ◽  
Content Type ◽  
Information And Communication ◽  
Tourism And Hospitality

Purpose Information and communication technologies (ICTs) are a key player in the food services and restaurants sector; thus, the aim of this work consists in studying the previous research on ICTs in food services and restaurants in the context of tourism and hospitality through a systematic literature review. Design/methodology/approach The systematic literature review is performed on full papers published in journals included in the Journal Citation Report of the WoS in the category of Hospitality, Leisure, Sport and Tourism. A total of 165 articles from 28 journals are analyzed, following different criteria, such as the research methods, perspectives, statistical techniques, geographical focus, topics, technologies, authors and universities. Findings The restaurant sector is more and more based on the creation of experiences and ICTs, through their multiple possibilities, can undoubtedly contribute to adding value to the simple meal and create and recreate experiences to attract and retain customers who are increasingly sophisticated and hooked on ICTs. ICTs are basic for managers taking decision at the highest level in food services and restaurants, so ICTs should not be seen as a technical tool but as an essential element for top management. Research limitations/implications This paper examined articles from very well-known tourism and hospitality journals, leaving aside others as well as different publication formats such as books or papers presented at conferences. Originality/value A significant contribution made with this paper is the availability of a list of topics in the context of ICTs in food services and restaurants. These topics are classified into three areas (Consumers, Suppliers and Environment and Tendencies) that can serve as a future research framework. The paper also provides useful information to restaurant managers about ICTs, to researchers for their future projects and to academics for their courses.

scholarly journals Mathematics Teachers’ Pedagogy through Technology: A Systematic Literature Review

2021 ◽  
Vol 20 (1) ◽  
pp. 323-341
Author(s):  
Jaafaru Aliyu ◽  
Sharifah Osman ◽  
Mohd Fadzil Daud ◽  
Jeya Amantha Kumar
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Mathematics Teachers ◽  
Systematic Literature Review ◽  
Communication Technologies ◽  
Exclusion Criteria ◽  
Intervention Impact ◽  
Information And Communication ◽  
Concrete Materials ◽  
Meta Analyses

Mathematics teachers’ pedagogy (MTP) is an integral part of classroom instructional mediation through technology or manipulatives. This article describes a logical literature analysis for the MTP and technology with GeoGebra (GG). The findings reveal the intervention impact of MTP with GG and other technologies such as matrix laboratory (MATLAB); an interactive whiteboard (IWB) and computer algebra system (CAS); wxMaxima, which is a CAS; information and communication technologies (ICT); concrete materials as well as other resources in developing students’ performances in mathematics which were generally effective too. The systematic literature review (SLR) explored findings from current research between January 2011 and October 2020. Quality assessment screening of the papers was done and alongside further elimination of repeated documents from the analysis, twenty-eight publications met the refinement and inclusion/exclusion criteria out of 110 papers. The modified preferred reporting items for systematic reviews and meta-analyses (PRISMA) outline exemplifies the literature review accordingly. The authors observed, accomplished, and discussed the significance of the SLR. This was followed by the constraints, upcoming directions for MTP with technology and GG, and the MTP consequences for education and research.

Sales training and ICT: a literature review

2020 ◽  
Vol 52 (1) ◽  
pp. 65-80
Author(s):  
Hector Augusto Torres ◽  
Andres Chiappe ◽  
Yasbley Segovia
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Design Methodology ◽  
Communication Technologies ◽  
Key Factors ◽  
Content Type ◽  
Sales Training ◽  
The Past ◽  
Information And Communication

Purpose The purpose of this paper is to identify in the specialized literature published in the past 20 years about sales training, some elements or key factors that could be applied to the use of information and communication technologies (ICT) as a support for the learning of the detection of business opportunities. Design/methodology/approach This is a study of a documentary nature in which a method of systematic literature review was applied to 132 studies published in journals indexed in Scopus and Scielo on sales training processes. The analysis of the data combined a process of categorization and frequencies statistical analysis. Findings The results highlight the role of ICT and specifically the use of mobile devices to support the strengthening of training in sales in terms of relationship, opportunity and flexibility in communication with the client, the construction of positive emotional environments and experiential/situated training. Originality/value The originality of this study lies in the extraction and interpretation of key factors focused on addressing a guiding question about the relationships between the use of ICT and sales training.

Progress on information and communication technologies in hospitality and tourism

2014 ◽  
Vol 26 (5) ◽  
pp. 727-750 ◽  
Author(s):  
Rob Law ◽  
Dimitrios Buhalis ◽  
Cihan Cobanoglu
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Communication Technology ◽  
Communication Technologies ◽  
Content Type ◽  
Technological Developments ◽  
Information And Communication ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

scholarly journals Human Coaching Methodologies for Automatic Coaching (eCoaching) – a Systematic Literature Review of Behavior Intervention with Information and Communication Technologies (Preprint)

2020 ◽  
Author(s):  
Ayan Chatterjee ◽  
Martin Gerdes ◽  
Andreas Prinz ◽  
Santiago Martinez
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Goal Setting ◽  
Systematic Literature Review ◽  
Healthy Lifestyle ◽  
Communication Technologies ◽  
Behavior Intervention ◽  
Lifestyle Management ◽  
Coaching Methods ◽  
Information And Communication

BACKGROUND We review conventional human coaching methodologies following a systematic literature review approach to identify coaching methods, approaches, and components relevant for human coaching. Then, we learn how those identified methods, approaches, and components can be utilized to improve an electronic coaching (eCoaching) process for the promotion of a healthy lifestyle with the support of information and communication technologies (ICT). OBJECTIVE This study aims at the identification of existing human coaching methodologies for behavior intervention and their applicability for healthy lifestyle management utilizing ICT. METHODS We performed a systematic literature review, as proposed by Wendler, to search the scientific databases EBSCOhost, Scopus, ACM, Nature, SpringerLink, IEEE Xplore, MDPI, Google Scholar, and PubMed for publications that included personal coaching (from 2000 to 2019), persuasive eCoaching, and behavior intervention for a healthy lifestyle (from 2014 to 2019). The PRISMA framework was used for evidence-based systematic review and meta-analysis. RESULTS The systematic search resulted in 54 publications, including 47 papers and 7 books. 33 of those publications were related to behavior intervention eCoaching, and the remaining 21 were on human coaching. The most utilized persuasive eCoaching components were intervention (n=10) , personalization (n=8), interaction and co-creation (n=7), goal setting and evaluation (n=6), automation (n=6), and persuasion (n=4). The most relevant aspects for human coaching were behavior (n=18), methodology (n=5), psychology (n=4), and mentoring (n=4). In this study, we have focused on the principles of coaching methodologies to understand the psychology, behavioral science, coaching philosophy, essential coaching components for effective coaching, and associated challenges related to coaching. We have discussed how we can integrate the obtained knowledge into the eCoaching process for healthy lifestyle management using ICT. The identified principles of coaching, relevant for eCoaching were knowledge, coaching skill, observation, interaction, ethics, trust, efficacy study, coaching experience, pragmatism, intervention, goal setting, and evaluation. CONCLUSIONS This systematic literature review selected principles, associated strengths, and limitations for behavior intervention from established coaching methods. The identified principles of coaching point towards integrating human psychology in eCoaching to develop effective intervention plans for healthy lifestyle management and overcome existing limitations. It serves as a basis for further research with a focus on designing, development, testing, and evaluation of an intelligent eCoach system's performance for the automatic generation of meaningful, evidence-based, context-specific, personalized recommendations to achieve personal wellness goals

scholarly journals Elaboration of a Model of Temporary Cooperation in Tourism’ Destination Promotion A Systematic Literature Review

2020 ◽  
Vol 16 (28) ◽  
Author(s):  
Maria Garbelli
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Manufacturing Industry ◽  
Virtual Enterprise ◽  
Communication Technologies ◽  
Tourism Industry ◽  
The Body ◽  
Information And Communication

The literature considers cooperation as the best way for a region to achieve a competitive advantage in global, digital markets, and as taking a key role in achieving the promotion of a comprehensive, sustainable destination. In recent years, the body of research on cooperation in tourism has grown considerably, listing several opportunities for decreasing competitive pressure among local tourism actors, while gaining the superior advantages of collaboration. At the same time, the literature does not suggest particular models of cooperation for the tourism industry, as most are borrowed from the manufacturing industry, where cooperation seems widely used and further adapted for the tourism domain. Through an in-depth systematic literature review, this paper matches the theories on cooperation in tourism with the concept of temporary cooperation, in order to adapt a model widely considered in several domains, the virtual enterprise (VE), to the peculiarities of the tourism industry. The adaptation is considered according to the particularities of the tourism industry, and especially when cooperation involves local tourism authorities in global turbulent markets. A cycle model consisting of nine-stages life was built, highlighting the main features of a temporary alliance among authorities: the pivotal role of the destination management organization, the relevance of information and communication technologies for the VE’s operability, the short lifetime of the VE, and the destination’s overall promotion.

scholarly journals Virtual reality and modern tourism

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Almir Pestek ◽  
Maida Sarvan
Keyword(s):  
Virtual Reality ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Hospitality Industry ◽  
Paradigm Shifts ◽  
Content Type ◽  
Information And Communication ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Way

Purpose The purpose of this paper is to provide an insight as to how recent trends in virtual reality (VR) have changed the way tourism and hospitality industry communicates their offerings and meets the tourists’ needs. Design/methodology/approach The approach is based on systematic literature review, where the relations between focal concepts are given to analyze potential future developments concerning VR. Findings The paper identifies and analyzes how VR technology affected tourism and hospitality industry through three main touch points – future tourism planning and management, technology-based marketing of tourism destinations and VR potential in changing consumer requirements. These concepts were analyzed to identify changing forces and suggest potential paradigm shifts that tourism and hospitality suppliers and marketers need to consider. These included realistic virtual travel replacements, the importance of interactive experiences and innovation in future tourism systems. Originality/value While there has been increasingly larger number of discussions on how tourists and tourism and hospitality industry have been using information and communication technology recently, there is little evidence of scholars and practitioners applying such methods. This paper used systematic literature review to illustrate means in which VR could be ingrained into tourism and hospitality services to meet the needs of tourists. It suggests that VR can and probably will fundamentally change the way in which tourists’ experiences and requirements are managed entirely.

scholarly journals Information and Communication Technologies for Managing Frailty: A Systematic Literature Review

2021 ◽  
Vol 12 (3) ◽  
pp. 914
Author(s):  
Antonio Miguel Cruz ◽  
Laura Monsalve ◽  
Anna-Maria Ladurner ◽  
Luisa Fernanda Jaime ◽  
Daniel Wang ◽  
...  
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Communication Technologies ◽  
Information And Communication

From digital citizen to digital professional

Kybernetes ◽  
2019 ◽  
Vol 48 (7) ◽  
pp. 1463-1477
Author(s):  
Olga Marino ◽  
Jaime Andres Gutierrez ◽  
Sandra Aguirre
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Cutting Edge ◽  
Case Study Methodology ◽  
Content Type ◽  
Innovative Strategy ◽  
Global Issues ◽  
Wide Range ◽  
Information And Communication ◽  
Teaching Learning

Purpose This paper aims to propose and evaluate a pedagogically sound and innovative strategy to teach a higher education course that prepares future professionals to intelligently use information and communication technologies (ICTs) in their personal and professional lives. Design/methodology/approach The conceptual framework used for the design of the course was the socio-constructivism and activity theories. The implementation of the course was evaluated using the intrinsic case study methodology by including several instruments. Findings The pedagogical strategy proposed proved to be sound, as the evaluation showed that students were able to describe, use and propose innovative uses of a wide range of cutting-edge technologies in their both everyday lives and professional settings; they also had the skills to analyse the opportunities and challenges that these presented. Moreover, students liked this innovative way of learning and ended with a positive attitude towards ICT. Originality/value Although several courses prepare students to be digital citizens or use ICT to enhance the teaching-learning process, millennials are ill prepared to use cutting-edge technologies in an innovative, responsible and critical way in their future professions. The course that was designed is original in that it goes beyond preparing digital citizens to prepare professionals in any domain to use ICT in an informed and responsible way. Moreover, it is a documented, successful example of an undergraduate universal course in a highly important current society dimension. The authors believe that its pedagogical proposal could be transferred to courses dealing with other global issues such as the environment, economy and peace.

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