Progress on information and communication technologies in hospitality and tourism

2014 ◽  
Vol 26 (5) ◽  
pp. 727-750 ◽  
Author(s):  
Rob Law ◽  
Dimitrios Buhalis ◽  
Cihan Cobanoglu
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Communication Technology ◽  
Communication Technologies ◽  
Content Type ◽  
Technological Developments ◽  
Information And Communication ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose – The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

Targeting the Digital Agenda for Europe: a new approach for estimating ICT R&D expenditures

Info ◽  
2014 ◽  
Vol 16 (1) ◽  
pp. 45-61 ◽  
Author(s):  
Juraj Stančík
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
The European Union ◽  
Public And Private ◽  
New Approach ◽  
Content Type ◽  
Labour Costs ◽  
Information And Communication ◽  
Practical Implications ◽  
The Eu

Purpose – The main goal of this paper is to create a methodology for estimating public research and development (R&D) expenditures on Information and Communication Technologies (ICT) in the European Union (EU). The study further applies this methodology on business expenditures on R&D (BERD) data across all sectors and estimate ICT BERD within each of them. Then the study assesses the evolution of these expenditures in the context of the Digital Agenda for Europe (DAE) and its specific target to double them by 2020. Design/methodology/approach – The study assumes that the share of public ICT R&D expenditures in total public R&D expenditures is similar to the share of ICT R&D labour costs. The study bases its estimation on government budget appropriations or outlays on R&D (GBAORD). Findings – EU public ICT R&D expenditures grew steadily over the period 2004-2010 and in 2010 reached 5.9 billion. The study also estimates that the total EU ICT BERD in 2010 amounted to 15.8 billion. Regarding the DAE target about ICT R&D expenditures, the study shows that, in both public and private, the EU drops behind. Research limitations/implications – The study estimates that substantial ICT BERD can be found also in non-ICT sectors. Practical implications – The methodology allows for monitoring one of the DAE targets. Originality/value – The methodology currently represents the only way for measuring public ICT R&D expenditures in the EU.

Harnessing information and communication technologies for effective knowledge creation

2017 ◽  
Vol 30 (5) ◽  
pp. 831-855 ◽  
Author(s):  
Vikas Gupta ◽  
Namita Jain
Keyword(s):  
Information And Communication Technologies ◽  
Customer Service ◽  
Online Courses ◽  
Communication Technologies ◽  
Content Type ◽  
The Future ◽  
Brick And Mortar ◽  
Technological Developments ◽  
Information And Communication ◽  
Future Of Education

Purpose Education is subject to the same pressures as a business, it has to spur innovation, improve customer service and achieve operational excellence. Education is expected to solve intricate problems that heralded the twenty-first century. Niche areas emerged in education that need further study and research. The authors postulate such demands may be met by information and communication technologies (ICTs) that opened up the avenue for innovation and experimentation in education. One such innovation is online learning and massive open online courses (MOOCs) that represent immense opportunities in education. With their advent, even the permanent relevance of physical classrooms has been questioned. The purpose of this paper is to answer to all these questions and attempts to fill gaps in the understanding of the future of education. Design/methodology/approach The paper came into being after a review of literature pertaining to the changing ecosystem of education and an analysis of newer platforms like MOOCs. The paper surveyed books, scholarly articles, reports, conference proceedings and online databases in the area of education and related technological developments. Findings The existence of MOOCs in the education landscape cannot be ignored. This is proven by the fact that MOOC enrollment surpassed 35 million users in 2015. MOOCs were considered a popular concept in the developed world to start with. But, today MOOCs are being offered by universities in developing nations too. As the number of participant countries increases, MOOCs in vernacular languages are being developed to overcome the language barrier. The paper found that the online model cannot replace the brick and mortar model completely. Rather, it will complement it by providing an enriching experience to various stakeholders, including the learner and the instructor. In the future, students will have the advantage of a blended classroom where the best of online and offline models converge into an optimal experience. Research limitations/implications As the theme of the paper is new and the educational landscape continues to evolve, it is very difficult to determine the pace of transformation of education. However, the authors have tried to suggest a conceptual framework for the future in education, subject to empirical validation. Practical implications This paper helps us understand that we are in a rapidly evolving scenario where innovations have the potential to disrupt the existing model. Such disruptions can have behavioral, economical and social ramifications. A better understanding of such alterations will help academicians equip themselves for evolving classrooms and the changing nature of their jobs. The new ICT enabled ecosystem will also try to overcome issues related to the quality of education and knowledge dissemination. Originality/value The present paper is a comprehensive study of the opportunities and challenges posed by emerging classrooms.

Information and communication technologies in food services and restaurants: a systematic review

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Journal Citation Report ◽  
Essential Element ◽  
Communication Technologies ◽  
Food Services ◽  
Content Type ◽  
Information And Communication ◽  
Tourism And Hospitality

Purpose Information and communication technologies (ICTs) are a key player in the food services and restaurants sector; thus, the aim of this work consists in studying the previous research on ICTs in food services and restaurants in the context of tourism and hospitality through a systematic literature review. Design/methodology/approach The systematic literature review is performed on full papers published in journals included in the Journal Citation Report of the WoS in the category of Hospitality, Leisure, Sport and Tourism. A total of 165 articles from 28 journals are analyzed, following different criteria, such as the research methods, perspectives, statistical techniques, geographical focus, topics, technologies, authors and universities. Findings The restaurant sector is more and more based on the creation of experiences and ICTs, through their multiple possibilities, can undoubtedly contribute to adding value to the simple meal and create and recreate experiences to attract and retain customers who are increasingly sophisticated and hooked on ICTs. ICTs are basic for managers taking decision at the highest level in food services and restaurants, so ICTs should not be seen as a technical tool but as an essential element for top management. Research limitations/implications This paper examined articles from very well-known tourism and hospitality journals, leaving aside others as well as different publication formats such as books or papers presented at conferences. Originality/value A significant contribution made with this paper is the availability of a list of topics in the context of ICTs in food services and restaurants. These topics are classified into three areas (Consumers, Suppliers and Environment and Tendencies) that can serve as a future research framework. The paper also provides useful information to restaurant managers about ICTs, to researchers for their future projects and to academics for their courses.

Analysis of e‐inclusion projects in Russia, Austria and Switzerland

2010 ◽  
Vol 7 (2) ◽  
pp. 72-84 ◽  
Author(s):  
Björn Niehaves ◽  
Ralf Plattfaut ◽  
Elena Gorbacheva ◽  
Peter H. Vages
Keyword(s):  
Digital Divide ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Decision Makers ◽  
Future Research ◽  
Content Type ◽  
Age Related ◽  
Information And Communication ◽  
Practical Implications ◽  
Selection Of

PurposeThe issue of digital divide is widely discussed in research as well as in practice. Today, especially senior citizens are excluded from the merits of using information and communication technologies (ICT). This paper aims to study municipal projects for an inclusive information society in Russia, Austria, and Switzerland.Design/methodology/approachIn this paper 50 cities are selected from each country studied based on three variables. In each city, all age‐related e‐inclusion projects are analyzed to find commonalities and varieties.FindingsResults show that in all countries the projects share several commonalities. However, project ideas are not shared internationally.Research limitations/implicationsThe research is limited by the selection of countries and cities. Future research should compare the results of other countries.Practical implicationsDecision makers in municipalities should look for successful e‐inclusion projects in other areas, not only nationally but also internationally.Originality/valueThis paper presents a first comparative analysis of e‐inclusion projects in several European countries.

scholarly journals What skills and competencies are required of marketing graduates in the Spanish business-to-business sector? A content analysis of listings on online job portals

2020 ◽  
pp. 515-536
Author(s):  
Lázaro Echegaray ◽  
Jorge García Martín García Martín
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Technical Skills ◽  
Digital Marketing ◽  
Business Sector ◽  
Job Requirements ◽  
Information And Communication ◽  
Business To Business ◽  
Practical Implications

Objective. The new scenarios arising from globalisation and the development of information and communication technologies have obliged marketing to adapt to a more complex, ever-changing and highly uncertain environment. That adaptation has, in turn, made it necessary to review the conditions of engagement of professionals in the sector. Thus, the aim of this study is to identify the skills required in business-to-business (B2B) job vacancies for marketing graduates at national and international companies based in Spain, with international links and, therefore, forming part of the globalised market. Methodology. Employing the desktop research technique, an analysis was performed on the listings posted on the leading job portals in Spain. Following this, a content analysis was conducted on the data collected from the listings, quantifying and classifying the job requirements appearing in them. Results. The importance of social media in relation to technical skills, the relevance of a good proficiency in English as regards meta-skills, the requirement of digital marketing knowledge and expertise with respect to conceptual marketing knowledge, and a strong correlation between the experience and salary variables were observed. Limitations. There is scant specific literature on marketing job requirements in the B2B sector. Practical implications. This study is particularly valuable insofar as it provides universities, business schools and higher education centres knowledge of the latest marketing skills and competencies required in the B2B sector.

scholarly journals The role of information and communication technologies in epidemics: an attempt at analysis

2020 ◽  
Vol 8 (1) ◽  
pp. 62-82 ◽  
Author(s):  
Kateryna Osadcha ◽  
Viacheslav Osadchyi ◽  
Vladyslav Kruglyk
Keyword(s):  
Content Analysis ◽  
Information And Communication Technologies ◽  
Communication Technology ◽  
Qualitative Content Analysis ◽  
Communication Technologies ◽  
Educational Process ◽  
Information Resources ◽  
Information And Communication ◽  
Role Of Information

The article deals with the urgent problem of possibilities of using information and communication technologies during epidemics, and their role in the organization of the educational process in Ukraine under quarantine conditions. The analysis of publications on the role of information and communication technologies in epidemics has been carried out by searching on the Internet platforms that comprise abstract databases of scientific journal publications and patents. It is found out that for the most existing works are concerned with the closure of institutions during infectious disease outbreaks, the analysis of the importance of information and communication technologies in epidemics, the role of social media during pandemics, the role of mobile technologies in supporting the continuity of education during temporary closures of schools caused by different crises, experiences of the use of online or other communication technology for the temporary distance learning provision. The analysis of the publications revealed that most of the scientific papers found have been devoted to the problem of preventing the spread of the epidemic rather than organizing the educational process at the educational institution. The carried out research has comprised a quantitative and qualitative (content) analysis of Internet search results in various information resources and Internet services. The qualitative content analysis has been applied to clarify the essence of information and communication technology concepts of and to define the value of information and communication technologies for the organization of the educational process under quarantine conditions. The quantitative content analysis has been used to identify the frequency of words or phrases contained in the texts of scientific articles, web pages, social media posts outlined by the research topic. The analysis of articles in search systems for scientific publications and patents, the analysis of official information resources of different countries, the electronic search in the most popular search engines, the analysis of messages on the most popular social networks, the analysis of lists of educational topics, search in the shops of mobile applications have been carried out in the research. The descriptive analysis, classification, grouping, and graphical methods have been used to systematize, summarize, and present the results of the research. It is concluded that, at present, informing the population and educational institutions on the organization of the educational process under the conditions of pandemics and quarantine is not of sufficiently high quality and opportune. The situation with the dissemination of information and the support of educators in such an emergency as a pandemic needs further study, it is advisable to direct the actions and reactions of educators during this period in particular scientific analysis.

scholarly journals Implementation of School Information Systems Using the CodeIgniter Framework

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Muhamad Zuhan Aminurrohman ◽  
Arizona Firdonsyah
Keyword(s):  
Information System ◽  
Information Systems ◽  
Information And Communication Technologies ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Communication Technologies ◽  
School Management ◽  
The World ◽  
Technological Developments ◽  
Information And Communication

The development of Information and Communication Technology is growing rapidly. The need to obtain information quickly and easily encourages people to create better information and communication technologies. The development of this technology has affected all sectors, including in the world of education. Education in Indonesia shows a low quality because some schools still do not take advantage of technological developments. Therefore, schools in Indonesia must start updating school management to create efficient and more advanced management, including the use of the school information system. School Information System is an information system that helps in managing school information. The method used is a literal study by looking at and comparing existing research. The expected result of this research is a website-based school information system.

ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN AGRICULTURE FOR RURAL DEVELOPMENT

2017 ◽  
Vol 23 (1) ◽  
pp. 3-8
Author(s):  
R. P. BAIN ◽  
D. P. RAI ◽  
SIDDARTH NAYAK
Keyword(s):  
Rural Development ◽  
Information And Communication Technologies ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Communication Technologies ◽  
Sustainable Society ◽  
Indian Agriculture ◽  
Information And Communication ◽  
Role Of Information

If we want to convert our rural population into knowledge driven, progressive, self sufficient, self reliant, sustainable society, the role of Information and Communication Technologies (ICT’s) cannot be ignored. Timely availability information is considered as most important factor in Indian agriculture. At present ICT is the technology of this millennium. Transferring the developed technology to all end users is time-consuming and tiresome task and is often not completed due to paucity of resources and lack of manpower. In India, agriculture and rural development has gained significantly from ICT due to its widespread extension and adoption. In this era of internet, ICT is committed to provide real, timely accurate authentic information to the farmers and rural peoples.

From digital citizen to digital professional

Kybernetes ◽  
2019 ◽  
Vol 48 (7) ◽  
pp. 1463-1477
Author(s):  
Olga Marino ◽  
Jaime Andres Gutierrez ◽  
Sandra Aguirre
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Cutting Edge ◽  
Case Study Methodology ◽  
Content Type ◽  
Innovative Strategy ◽  
Global Issues ◽  
Wide Range ◽  
Information And Communication ◽  
Teaching Learning

Purpose This paper aims to propose and evaluate a pedagogically sound and innovative strategy to teach a higher education course that prepares future professionals to intelligently use information and communication technologies (ICTs) in their personal and professional lives. Design/methodology/approach The conceptual framework used for the design of the course was the socio-constructivism and activity theories. The implementation of the course was evaluated using the intrinsic case study methodology by including several instruments. Findings The pedagogical strategy proposed proved to be sound, as the evaluation showed that students were able to describe, use and propose innovative uses of a wide range of cutting-edge technologies in their both everyday lives and professional settings; they also had the skills to analyse the opportunities and challenges that these presented. Moreover, students liked this innovative way of learning and ended with a positive attitude towards ICT. Originality/value Although several courses prepare students to be digital citizens or use ICT to enhance the teaching-learning process, millennials are ill prepared to use cutting-edge technologies in an innovative, responsible and critical way in their future professions. The course that was designed is original in that it goes beyond preparing digital citizens to prepare professionals in any domain to use ICT in an informed and responsible way. Moreover, it is a documented, successful example of an undergraduate universal course in a highly important current society dimension. The authors believe that its pedagogical proposal could be transferred to courses dealing with other global issues such as the environment, economy and peace.

Twiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises

2011 ◽  
Vol 1 (4) ◽  
pp. 1-16
Author(s):  
Juma James Masele
Keyword(s):  
Information And Communication Technologies ◽  
Undergraduate Students ◽  
Success Factors ◽  
Small And Medium Enterprises ◽  
Innovation Management ◽  
Communication Technologies ◽  
Subject Area ◽  
Content Type ◽  
Information And Communication ◽  
Medium Enterprises

TitleTwiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises.Subject areaThe case describes the launch of Twiga Hosting Ltd, a company providing information and communication technology (ICT) services to the underserved small and medium enterprise (SME) sector in Tanzania and in a many countries in Africa.Study level/applicabilityThis case targets a range of audience from undergraduate students taking both Bachelor of Commerce and those taking Bachelor of Business Administration; and Postgraduate students taking business‐related courses. Nonetheless, the case may be used by all other learners of advanced studies in entrepreneurship and innovation management.Case overviewThe case addresses a number of issues including: Issues to be considered when starting an ICT enterprise. Strategic management. Business revenue models.Expected learning outcomes To impart/inculcate entrepreneurial insights in ICT and related areas. To make learners aware of the business growth opportunities in ICT ventures. The success factors for fruitful ICT ventures. To enable learners to identify challenges facing entrepreneurs in ICT ventures and the ways to overcome them.Supplementary materialsTeaching notes.

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