Sales training and ICT: a literature review

2020 ◽  
Vol 52 (1) ◽  
pp. 65-80
Author(s):  
Hector Augusto Torres ◽  
Andres Chiappe ◽  
Yasbley Segovia
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Design Methodology ◽  
Communication Technologies ◽  
Key Factors ◽  
Content Type ◽  
Sales Training ◽  
The Past ◽  
Information And Communication

Purpose The purpose of this paper is to identify in the specialized literature published in the past 20 years about sales training, some elements or key factors that could be applied to the use of information and communication technologies (ICT) as a support for the learning of the detection of business opportunities. Design/methodology/approach This is a study of a documentary nature in which a method of systematic literature review was applied to 132 studies published in journals indexed in Scopus and Scielo on sales training processes. The analysis of the data combined a process of categorization and frequencies statistical analysis. Findings The results highlight the role of ICT and specifically the use of mobile devices to support the strengthening of training in sales in terms of relationship, opportunity and flexibility in communication with the client, the construction of positive emotional environments and experiential/situated training. Originality/value The originality of this study lies in the extraction and interpretation of key factors focused on addressing a guiding question about the relationships between the use of ICT and sales training.

Value co-creation and technological progression: a critical review

2020 ◽  
Vol 32 (4) ◽  
pp. 687-707
Author(s):  
Tingting Zhang ◽  
Can Lu ◽  
Edwin Torres ◽  
Cihan Cobanoglu
Keyword(s):  
Information And Communication Technologies ◽  
Design Methodology ◽  
Communication Technologies ◽  
Service Organizations ◽  
Service Encounters ◽  
Content Type ◽  
Information And Communication ◽  
Service Ecosystems ◽  
Critical Literature

Purpose This study aims to identify different approaches to conceptualize value co-creation and analysing firms’ co-creation strategies aided by various advancing technologies. This study further discusses the strengths and weaknesses of these strategies and suggests solutions to overcome the limitations. Design/methodology/approach Following a critical literature review, the authors propose a conceptual framework to denote the relations between evolving technologies and co-creation activities. Findings On one hand, technology influences the co-creation processes by empowering consumers, offering greater ability to connect, providing greater access to information and furnishing a platform that facilitates co-creation; on the other hand, technological advancements may add complexity, variability and lead to loss of control for service organizations. A role of customers and value definitions are identified and elaborated in the value co-creation process. Originality/value Advanced information and communication technologies transcend the traditionally defined service encounters by enabling co-creating actors to exchange resources through virtual interfaces, thus redefining the strategies of value co-creation. Though many studies have discussed value co-creation in diversified standpoints, a perspective from its relationship with technological progression over time remains nascent. The study contributes to a more comprehensive understanding of technology-enabled value co-creation in service ecosystems.

scholarly journals FEATURES OF THE APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN SHAPING THE IMAGE STRATEGY OF SOUTH KOREA

2020 ◽  
Vol 65 (2) ◽  
Author(s):  
K. Baissultanova ◽  
◽  
А. Kaldybai ◽  
Keyword(s):  
South Korea ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Information Communication ◽  
Key Factors ◽  
International Image ◽  
Policy Information ◽  
Information And Communication ◽  
The Republic

This article is devoted to identifying the features of the application of information and communication technology (ICT) in the formation of the international image of South Korea. The authors argue that information communication has had a positive effect on enhancing the image of the Republic of Korea throughout the world. They analyzed the role of ICT and key factors in its use in shaping the image strategy of South Korea. They also tried to reveal the conceptual and ideological foundations of the image strategy of South Korea, analyzing such concepts as “information policy”, “information technology”, and “image”.

Towards the proposition of a Lean Automation framework

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Guilherme Tortorella ◽  
Rapinder Sawhney ◽  
Daniel Jurburg ◽  
Istefani Carisio de Paula ◽  
Diego Tlapa ◽  
...  
Keyword(s):  
Information And Communication Technologies ◽  
Continuous Improvement ◽  
Design Methodology ◽  
Industrial Revolution ◽  
Holistic Approach ◽  
Communication Technologies ◽  
Content Type ◽  
Fourth Industrial Revolution ◽  
Information And Communication ◽  
Barriers And Challenges

PurposeThe objective of this research is twofold. First, we aim at identifying the pairwise relationships between Lean Production (LP) practices and Industry 4.0 (I4.0) technologies. Second, based on these results, we propose a framework for Lean Automation (LA) implementation, in which I4.0 technologies are integrated into LP practices.Design/methodology/approachTo achieve that, a cross-sector survey was performed with 147 manufacturers that are undergoing a LP implementation aided by novel information and communication technologies from I4.0. Multivariate data analysis was applied in order to underpin the proposed framework for LA.FindingsFindings indicate that I4.0 technologies are positively correlated with LP practices, providing evidence to bear the proposition of a LA framework that can potentially overcome traditional barriers and challenges of a LP implementation.Originality/valueAs previous studies have approached LA implementation from a narrow perspective or including a limited set of LP practices and I4.0 technologies, the proposition of an integrated framework unfolds a wider range of synergistic implementations that may corroborate to a holistic approach for continuous improvement in the Fourth Industrial Revolution era.

The Arab Spring a decade on: information and communication technologies as a mass mobilization tool

Kybernetes ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jelisaveta Blagojević ◽  
Radenko Scekic
Keyword(s):  
Theoretical Model ◽  
Information And Communication Technologies ◽  
Arab Spring ◽  
Regime Change ◽  
Communication Technologies ◽  
Content Type ◽  
Information And Communication ◽  
The Arab Spring ◽  
Crisis Situations

PurposeThe purpose of this research paper is to address the main research gap related to the lack of sufficient information regarding the role of information and communication technologies (ICTs) in second Arab Spring wave in comparison to the first one. The authors analysed the role of ICTs via data regarding the access to ICTs and its influence on organization and spread of the anti-regime protests, i.e. regime change.Design/methodology/approachCrisis situations are unpredictable, complex and unexpected. The consequences produced by the crisis situations or events may be negative for an individual, community, organization or society as a whole. In the new millennium, ICTs have an important role in deep social crises. The new technologies enable not only the rapid spread of certain political ideas, spin information, but also the spread of misinformation. The control over ICTs in the crisis situations is crucial. The aim of this paper is to indicate effect of the use of ICTs in the crisis situations, i.e. political upheavals in 11 countries of the “Arab Spring”. The contribution of this paper is based on the development of a special theoretical model of analysis that represents the combination of the theoretical considerations in the field of ICTs, as well as the analysis in the field of transitology, i.e. democratization. The first part of the paper is focussed on the development of ICT transition theory of ICTs’ impact on the process of political change, setting the hypotheses and the explanation of methodological approach of the paper. The second part is related to the review and description of data regarding ICTs use, while the third one discusses the impact of the use of ICTs in organizing and spreading protests in the Arab world, in line with the defined theoretical framework. Finally, there are given the research results in terms of confirming or refuting the hypotheses through the analysis of Arab transition cases.FindingsThe authors confirmed the main hypothesis of the paper that the factors that determined the role of ICTs in first Spring, also, have determined the role of ICTs in second Spring wave. These factors include high access to ICT tools, weak regime's control over ICTs’ use and important cross-border networking with regional and international audience. All that formed the promotional role of ICTs in regime change in 8 of the 11 countries mentioned in the paper.Originality/valueApart from the developed special theoretical model and the analysis of new wave Arab Spring cases, the significance and originality of this paper is reflected in a comprehensive and multidisciplinary approach that connects political changes and the use of ICTs in disseminating certain policies and ideas.

Information and communication technologies in food services and restaurants: a systematic review

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Journal Citation Report ◽  
Essential Element ◽  
Communication Technologies ◽  
Food Services ◽  
Content Type ◽  
Information And Communication ◽  
Tourism And Hospitality

Purpose Information and communication technologies (ICTs) are a key player in the food services and restaurants sector; thus, the aim of this work consists in studying the previous research on ICTs in food services and restaurants in the context of tourism and hospitality through a systematic literature review. Design/methodology/approach The systematic literature review is performed on full papers published in journals included in the Journal Citation Report of the WoS in the category of Hospitality, Leisure, Sport and Tourism. A total of 165 articles from 28 journals are analyzed, following different criteria, such as the research methods, perspectives, statistical techniques, geographical focus, topics, technologies, authors and universities. Findings The restaurant sector is more and more based on the creation of experiences and ICTs, through their multiple possibilities, can undoubtedly contribute to adding value to the simple meal and create and recreate experiences to attract and retain customers who are increasingly sophisticated and hooked on ICTs. ICTs are basic for managers taking decision at the highest level in food services and restaurants, so ICTs should not be seen as a technical tool but as an essential element for top management. Research limitations/implications This paper examined articles from very well-known tourism and hospitality journals, leaving aside others as well as different publication formats such as books or papers presented at conferences. Originality/value A significant contribution made with this paper is the availability of a list of topics in the context of ICTs in food services and restaurants. These topics are classified into three areas (Consumers, Suppliers and Environment and Tendencies) that can serve as a future research framework. The paper also provides useful information to restaurant managers about ICTs, to researchers for their future projects and to academics for their courses.

scholarly journals KEY FACTORS AND MODERN INSTRUMENTS OF SYSTEM OF EDUCATION DEVELOPMENT

1970 ◽  
Vol 2 (1) ◽  
Author(s):  
Valeriy Yu. Bykov
Keyword(s):  
Information And Communication Technologies ◽  
Education System ◽  
Communication Technologies ◽  
Quality Of Education ◽  
Key Factors ◽  
Education Development ◽  
Information And Communication ◽  
Role Of Information

In the article the processes of integration and democratization of the systems of education and their value, both for the countries of Europe and for Ukraine, the process of integration of education system of Ukraine into European and world educational space are examined. Description of modern informative society and the role of information and communication technologies in informatization of education directed to the increasing of the quality of education is determined.

University libraries-bridging digital gaps and accelerating the achievement of sustainable development goals through information and communication technologies

2018 ◽  
Vol 15 (1) ◽  
pp. 13-25 ◽  
Author(s):  
Stella Ngozi Anasi ◽  
Clement Chinemerem Ukangwa ◽  
Abimbola Fagbe
Keyword(s):  
Information And Communication Technologies ◽  
Sustainable Development Goals ◽  
Communication Technologies ◽  
University Libraries ◽  
Content Type ◽  
Ogun State ◽  
Information And Communication ◽  
Development Goals ◽  
The University

Purpose The purpose of this paper is to explore the role of university libraries in accelerating the achievement of sustainable development goals (SDGs) through information and communication technologies (ICTs). Design/methodology/approach The study adopted a descriptive survey design using a researcher developed questionnaire for data collection. In all, 103 professional librarians working in all the university libraries in Ogun State, Nigeria were surveyed. Statistical Package for Social Sciences (version 19) was used to run the analysis. Findings The university libraries in Ogun State, Nigeria are not lagging behind in the provision of ICT facilities for the delivery of twenty-first century library services. The paper highlights the critical role of university libraries in bridging digital gaps by taking advantage of ICTs to accelerate the attainment of SDGs. ICTs have the capacity to accelerate the actualisation of SDG in all communities. However, illiteracy, lack of political accountability and transparency, lack of financial resources and inadequate power supply were the major challenges impeding the achievement of SDGs in Ogun State, Nigeria. Practical implications This paper establishes the role of university libraries in bridging digital gaps through ICTs in order to facilitate the attainment of SDGs. Originality/value The paper originality lies in its concise articulation of the roles of university libraries and ICTs in the actualisation of SDGs. Library and information professionals who are eager to contribute their quota to the achievement of SDGs will find this article useful.

scholarly journals Information and communication technologies and human resources in hospitality and tourism

2020 ◽  
Vol 32 (11) ◽  
pp. 3545-3579
Author(s):  
Reyes Gonzalez ◽  
Jose Gasco ◽  
Juan Llopis
Keyword(s):  
Human Resources ◽  
Information And Communication Technologies ◽  
Design Methodology ◽  
Web Of Science ◽  
Communication Technologies ◽  
Review Of The Literature ◽  
Content Type ◽  
Academic Field ◽  
Tourism Sector ◽  
Information And Communication

Purpose ICTs play a key role in the tourism sector, influencing the labor context among other things. Hence, the purpose of this study: a review of the literature in which the topics of tourism, ICTs and human resources converge through an analysis of the articles published in the relevant journals, which are included in the Web of Science. Design/methodology/approach The 60 articles analyzed – published over a period of 31 years – were studied according to several criteria such as research methodology, statistical techniques used, topics dealt with, technologies addressed, authors and countries. Findings The topics under study were divided into four broad areas – technology and employees, technology and HR processes, technology and results and technology and organizational structure – the first, which focuses on how employees behave in relation to technology, received the most attention. Research limitations/implications The literature review was confined to articles on the topics of tourism, ICTs and human resources published in 73 academic journals, leaving aside other research sources, e.g. books and papers presented at conferences. This study can be useful both in the academic field and for tourism firm managers – especially those in ICT and human resources. Originality/value Although there are several previous reviews of the literature on human resource management and ICTs in the tourism sector, none of them has jointly examined these three topics.

Helping the e-mail checking addicts

2016 ◽  
Vol 24 (3) ◽  
pp. 14-16
Author(s):  
Brian Beal
Keyword(s):  
Information And Communication Technologies ◽  
Design Methodology ◽  
Communication Technologies ◽  
Performance Outcomes ◽  
Intervention Strategies ◽  
Content Type ◽  
Health And Wellbeing ◽  
Positive Performance ◽  
Information And Communication ◽  
E Mail

Purpose This paper aims to review the demands employees face when communicating through information and communication technologies (ICTs), and relevant interventions are suggested to provide a set of evidence-based recommendations to help protect work-life balance. Design/methodology/approach The paper reviews the following demands associated with ICTs: response expectations, constant availability, increased workload and poor communication. The authors draw upon empirical research to highlight outcomes and intervention strategies, before discussing implications for research and practice. Findings The paper, which reviews four demands employees face when communicating through ICT (response expectations, constant availability, increased workload and poor communication), finds that there are diverse outcomes associated with each. The outcomes were not inherently negative, as evidence suggests that positive performance outcomes can arise from response expectations and constant availability, although there may be health and wellbeing costs. Originality/value Four interrelated demands that employees can face when communicating through technology are integrated and possible interventions are analyzed.

scholarly journals Elaboration of a Model of Temporary Cooperation in Tourism’ Destination Promotion A Systematic Literature Review

2020 ◽  
Vol 16 (28) ◽  
Author(s):  
Maria Garbelli
Keyword(s):  
Literature Review ◽  
Information And Communication Technologies ◽  
Systematic Literature Review ◽  
Manufacturing Industry ◽  
Virtual Enterprise ◽  
Communication Technologies ◽  
Tourism Industry ◽  
The Body ◽  
Information And Communication

The literature considers cooperation as the best way for a region to achieve a competitive advantage in global, digital markets, and as taking a key role in achieving the promotion of a comprehensive, sustainable destination. In recent years, the body of research on cooperation in tourism has grown considerably, listing several opportunities for decreasing competitive pressure among local tourism actors, while gaining the superior advantages of collaboration. At the same time, the literature does not suggest particular models of cooperation for the tourism industry, as most are borrowed from the manufacturing industry, where cooperation seems widely used and further adapted for the tourism domain. Through an in-depth systematic literature review, this paper matches the theories on cooperation in tourism with the concept of temporary cooperation, in order to adapt a model widely considered in several domains, the virtual enterprise (VE), to the peculiarities of the tourism industry. The adaptation is considered according to the particularities of the tourism industry, and especially when cooperation involves local tourism authorities in global turbulent markets. A cycle model consisting of nine-stages life was built, highlighting the main features of a temporary alliance among authorities: the pivotal role of the destination management organization, the relevance of information and communication technologies for the VE’s operability, the short lifetime of the VE, and the destination’s overall promotion.

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