The Rock in Rio extraordinary consumer experience journey: a value-based approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aline Höpner ◽  
Stefânia Ordovás de Almeida ◽  
Vinícius Sittoni Brasil
Keyword(s):  
Consumer Experience ◽  
Content Type ◽  
Main Research ◽  
Consumption Experience ◽  
A Value ◽  
Multiple Data ◽  
Research Findings ◽  
Interpretative Approach ◽  
High Level ◽  
High Degree

PurposeThis study aims to propose a framework for understanding the construction of extraordinary consumer experiences in events from a multidimensional and longitudinal value perspective.Design/methodology/approachThe main research site was the Rock in Rio Brazil VI festival, an extraordinary consumption experience. The study takes a phenomenological interpretative approach, for which input was obtained using multiple data collection techniques (in-depth interviews, diaries and photographs) in a longitudinal study that took place over 18 months. The study also includes the first author’s observations and interactions with the event organizer and its partners during the same period, and post-pandemic complementary data that were collected in 2021.FindingsThe research findings demonstrate the integrative potential of concepts and theories that are analysed in the light of a longitudinal perspective for understanding value formation for consumers in their experience of extraordinary events. It also indicates that the construction of experience involves a high level of interaction and a high degree of engagement with the consumer in order to foster the development of an affective relationship between the service provider and the user that is based on a co-created experience.Originality/valueThe study answers call for more research into understanding consumer value, and how it is created, delivered and developed over time (Helkkula et al., 2012). It also expands our understanding of consumption experiences and the consumer journey (Lemon and Verhoef, 2016). It encourages longitudinal qualitative studies to be carried out and analyses value in the consumption experience in the field of events.

scholarly journals Arab Spring future challenges: evidence from Egypt

2018 ◽  
Vol 3 (2) ◽  
pp. 56-69 ◽  
Author(s):  
Doaa Salman Abdou ◽  
Zeinab Zaazou
Keyword(s):  
Secondary Data ◽  
Policy Makers ◽  
Content Type ◽  
Main Research ◽  
Road Map ◽  
A Value ◽  
Accelerate Development ◽  
Future Challenges ◽  
Research Findings ◽  
Political Conditions

Purpose This paper aims to shed light on the Egyptian socio-economic and political conditions seven years post the 2011 revolution. Design/methodology/approach The authors depended on secondary data and information gathered from scholars and from domestic and international institutions as well. Additionally, the authors distributed 390 Likert-scale questionnaires among respondents to test their perceptions regarding the safety, social, political and economic conditions in Egypt seven years post the 2011 revolution. Findings The research findings confirmed that there was an agreement among participants that the safety conditions in Egypt improved during the past seven years post the 2011 revolution, and there was a general agreement among participants that the political conditions in Egypt became more stable lately. The economic and social cost presents a challenging status to the current decision maker. Practical implications Finally, authors came up with recommendations aiming to find solutions for certain economic and political problematic issues. The main research limitation is that the representative sample was confined only to the two main governorates in Egypt: Cairo and Giza. Originality/value Finally, the study is of a value, as it could be considered a road map to policy makers. Moreover, the findings provide a set of policies for governments to undertake tenable actions to accelerate development and economic growth.

Living in the end times: a short course addressing end of life issues for older people in an English parish church setting

2015 ◽  
Vol 19 (3) ◽  
pp. 140-149 ◽  
Author(s):  
Joanna Collicutt
Keyword(s):  
Older People ◽  
End Of Life ◽  
Group Dynamics ◽  
Death And Dying ◽  
Community Context ◽  
Content Type ◽  
End Of Life Issues ◽  
End Times ◽  
High Level ◽  
High Degree

Purpose – The purpose of this paper is to report a pilot study that evaluated an innovative practice in a faith community context designed to help older people live well at the end of life and prepare for death. Design/methodology/approach – A simple audit of the intervention using a contemporaneous journal kept by the author, and a follow up questionnaire completed by participants. Findings – Rich findings on the process are reported. These indicate a high degree of engagement by participants, the establishment of a high degree of group intimacy and trust, a high level of articulation of wisdom, the emergence of significant anxiety in some isolated cases, and the use made of tea and cake to manage the transition between the existentially demanding nature of the discussions and normal life. The outcome indicated very high levels of appreciation and increased confidence in relation to issues of death and dying. Practical implications – The findings of the pilot have been used to inform training of clergy in the principles of working in this area (e.g. in ways of managing group dynamics and anxiety, pacing, tuning in to archetypes and the natural symbols that people use to talk about death and dying, self-care and supervision of the programme leader/facilitator). Originality/value – The paper adds to knowledge in terms of an in depth description of processes at work in a group of older people working on spiritual and practical issues in relation to death, and offers ideas for supporting older people in this process, some of which are specific to the Christian tradition, and some of which are more widely applicable to people of all faiths and none. It gives a specific worked example of what “spiritual care” in this area might look like.

scholarly journals Crowdsourcing: a systematic review of the literature using text mining

2020 ◽  
Vol 120 (11) ◽  
pp. 2041-2065
Author(s):  
Ioanna Pavlidou ◽  
Savvas Papagiannidis ◽  
Eric Tsui
Keyword(s):  
Text Mining ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Relevant Literature ◽  
Reliability And Validity ◽  
Future Research ◽  
Content Type ◽  
Main Research ◽  
Critical Elements ◽  
A Value

PurposeThis study is a systematic literature review of crowdsourcing that aims to present the research evidence so far regarding the extent to which it can contribute to organisational performance and produce innovations and provide insights on how organisations can operationalise it successfully.Design/methodology/approachThe systematic literature review revolved around a text mining methodology analysing 106 papers.FindingsThe themes identified are performance, innovation, operational aspects and motivations. The review revealed a few potential directions for future research in each of the themes considered.Practical implicationsThis study helps researchers to consider the recent themes on crowdsourcing and identify potential areas for research. At the same time, it provides practitioners with an understanding of the usefulness and process of crowdsourcing and insights on what the critical elements are in order to organise a successful crowdsourcing project.Originality/valueThis study employed quantitative content analysis in order to identify the main research themes with higher reliability and validity. It is also the first review on crowdsourcing that incorporates the relevant literature on crowdfunding as a value-creation tool.

Improving sustainability of residential homes: occupants motivation and behaviour

2014 ◽  
Vol 8 (4) ◽  
pp. 477-491 ◽  
Author(s):  
Patrick X.W. Zou ◽  
Rebecca J. Yang
Keyword(s):  
Energy Efficient ◽  
Online Survey ◽  
Energy Savings ◽  
Residential Buildings ◽  
Residential Building ◽  
Content Type ◽  
South Wales ◽  
Improvement Measures ◽  
Research Findings ◽  
High Level

Purpose – This paper aims to investigate residential occupants’ motivations and behaviour on energy savings. Energy consumption in residential buildings is a major contributor to greenhouse gas emissions. Design/methodology/approach – By using an online survey questionnaire instrument, this research collected 504 sets of responses from households in the state of New South Wales, Australia. Findings – Through statistical analysis of the data collected, this research found that construction cost and government incentive were considered as the major influencing factors on achieving energy-efficient residential building development, and the lower bills resulted from the reduced energy and water consumption were considered as the most important benefits. The research also found that many households exhibited a high level of awareness and had implemented some sustainability improvement measures. It is suggested, based on these research findings, that governments should articulate, by means of education, the rationale and benefits of sustainable home development that are identified in this research and reduce material costs and increase government incentives. Originality/value – A framework on improving residential sustainability was proposed in this paper. Stakeholders in the sustainable home supply chain could use this framework as a reference to pave the way for energy efficient home development from their perspective

Perceptions of Effectiveness of Rewards and Punishments: A Comparison of High- and Low-Achievers in Secondary School

1992 ◽  
Vol 15 (1-2) ◽  
pp. 56-70
Author(s):  
Sam Winter ◽  
Leung Yuk-Wah ◽  
Ma Kwai-Heung
Keyword(s):  
Hong Kong ◽  
Secondary School ◽  
Low Achievers ◽  
High Achievers ◽  
Junior Secondary School ◽  
Initial Analysis ◽  
Junior Secondary ◽  
Research Findings ◽  
High Level ◽  
High Degree

Two Hong Kong studies are described which investigate the perceptions of junior secondary school pupils (high- and low-achieving) concerning the effectiveness of rewards and punishments. Both studies employ versions of Caffyn’s questionnaire. Initial analysis reveals that (a) there is a relationship between disaffection and achievement, and (b) pupils of both achievement levels have more favourable perceptions regarding the effectiveness of rewards than they do of punishments. A focus on the relationships between achievement and perceptions reveals that (c) high-achievers perceive a large number of rewards as more effective than do low-achievers, (d) low-achievers perceive very few other rewards as being more effective than do high-achievers, and (e) the situation is a little more balanced for punishments. The paper includes a discussion regarding particular reward and punishment items perceptions about which differentiate low-and high-achievers. Finally, it is noted that there is a high level of consistency between findings in the two studies reported in this paper. Where it is possible to make comparisons with other research findings from Hong Kong and elsewhere, a high degree of agreement between such findings is found.

scholarly journals “You really shouldn't have!” Coping with failed gift experiences

2020 ◽  
Vol 54 (4) ◽  
pp. 857-883 ◽  
Author(s):  
Ines Branco-Illodo ◽  
Teresa Heath ◽  
Caroline Tynan
Keyword(s):  
Future Research ◽  
Structured Interviews ◽  
Ethical Considerations ◽  
Content Type ◽  
Diary Method ◽  
Multiple Data ◽  
The Gift ◽  
Research Findings ◽  
The Cost ◽  
Practical Implications

Purpose This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship. Design/methodology/approach This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews. Findings Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers. Research limitations/implications Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research. Practical implications The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts. Originality/value This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

scholarly journals Explicating the role of innovation intermediaries in the “unknown”: a contingency approach

2017 ◽  
Vol 10 (1) ◽  
pp. 19-39 ◽  
Author(s):  
Marine Agogué ◽  
Elsa Berthet ◽  
Tobias Fredberg ◽  
Pascal Le Masson ◽  
Blanche Segrestin ◽  
...  
Keyword(s):  
Common Interest ◽  
Content Type ◽  
Innovation Intermediaries ◽  
The Common ◽  
Actor Networks ◽  
Collective Innovation ◽  
High Level ◽  
High Degree ◽  
Contingency Approach

Purpose Innovation intermediaries have become key actors in open innovation (OI) contexts. Research has improved the understanding of the managerial challenges inherent to intermediation in situations in which problems are rather well defined. Yet, in some OI situations, the relevant actor networks may not be known, there may be no clear common interest, or severe problems may exist with no legitimate common place where they can be discussed. The purpose of this paper is to contribute to the research on innovation intermediaries by showing how intermediaries address managerial challenges related to a high degree of unknown. Design/methodology/approach The authors draw upon the extant literature to highlight the common core functions of different types of intermediaries. The authors then introduce the “degree of unknown” as a new contingency variable for the analysis of the role of intermediaries for each of these core functions. The authors illustrate the importance of this new variable with four empirical case studies in different industries and countries in which intermediaries are experiencing situations of high level of unknown. Findings The authors highlight the specific managerial principles that the four intermediaries applied in creating an environment for collective innovation. Originality/value Thereby, the authors clarify what intermediation in the unknown may entail.

Combining qualitative methods in practice

2014 ◽  
Vol 52 (4) ◽  
pp. 777-793 ◽  
Author(s):  
Antonella Carù ◽  
Bernard Cova ◽  
Stefano Pace
Keyword(s):  
Qualitative Methods ◽  
Research Process ◽  
Consumer Experience ◽  
Research Project ◽  
Content Type ◽  
Corporate Context ◽  
Consumer Experiences ◽  
Multidisciplinary Working ◽  
Research Findings ◽  
A Company

Purpose – The purpose of this paper is to discuss within a corporate context the advantages and limitations of combining different qualitative methods (namely consumers’ introspection and observation) to grasp consumer experiences. Design/methodology/approach – The paper reflexively examines the evolution of a research process through which a team of researchers and a company tried to understand how the online consumer experience unfolds. The paper discusses the research process, the problems addressed and the way results were shared and acted upon within the company. Findings – The findings show how the search for and implementation of the combination of observation and introspection is rooted in the kinds of organizational change processes that allow companies to appropriate new methodological approaches and modify the conduct of their service innovation processes. Research limitations/implications – The paper is based on a single research project, analysed only retrospectively and reflexively. As to its implications, the proposed qualitative methods help mediate the collaborative interaction between researchers and the company during a research project. Practical implications – The research findings already have been appropriated and used by a multidisciplinary working group, operating within a corporate environment. Similarly, other companies can manage this type of research process following three major guidelines: prepare the cultural background, be iterative and maintain a conversation. Originality/value – The paper offers a unique account of the process of using combined qualitative methods within a company to understand consumer experiences.

In an ideal world who should carry the can for wrongdoing business?

2018 ◽  
Vol 25 (3) ◽  
pp. 859-869
Author(s):  
Domitilla Vanni
Keyword(s):  
National Level ◽  
Economic Crime ◽  
Comparative Approach ◽  
Preventive Action ◽  
Content Type ◽  
Global Context ◽  
High Level ◽  
High Degree ◽  
Taking Action ◽  
Economic Crimes

Purpose This paper aims to analyze the main international rules against economic crime and to verify if Italian legislation provides for appropriate measures according to own needs at a national level. Design/methodology/approach The research uses a comparative approach by examining the existing legislations on a global, European and Italian level for finding analogies and differences between them. Findings The research has discovered a wide variation in the legislative interventions against economic crimes and in the kind of imposed sanctions. Nevertheless, there seems to be a trend toward penalties, with a high degree of uniformity between the different levels of protection. Research limitations/implications This paper aims to maintain a common international level in fighting against economic crime and to enforce the effectiveness of national regulations. Practical implications The achievement of a high level of protection, for public security and social cohesion to prevent and reduce economic crimes. Social implications This paper ensures a high level of security for the general public by taking action against money laundering, cybercrimes and other sorts of misconduct, as well as by intensifying preventive action against all kinds of economic crime through an effective global cooperation. Originality/value This is a fast-moving area of law, which continues to evolve for the variety of behaviors through which economic crime occurs, so different solutions to the problem can be found by national legislators who must be coordinated in a global context on the basis of an international standard of protection to which they more and more frequently have to conform their own rules.

scholarly journals Consumption experience: past, present and future

2018 ◽  
Vol 21 (4) ◽  
pp. 402-420 ◽  
Author(s):  
Damien Chaney ◽  
Renaud Lunardo ◽  
Rémi Mencarelli
Keyword(s):  
Design Methodology ◽  
Marketing Research ◽  
Historical Review ◽  
Marketing Theory ◽  
Consumer Experience ◽  
Special Issue ◽  
Seminal Paper ◽  
Content Type ◽  
Comprehensive View ◽  
Consumption Experience

Purpose The purpose of this paper is to propose both a retrospective and a prospective look at one of the most powerful concepts in marketing research: consumption experience. Design/methodology/approach A historical review of the development of the concept of consumption experience is conducted from its introduction 35 years ago by Holbrook and Hirschman’s (1982) seminal paper to the most recent advances, including the articles selected for this special issue. Findings First, the authors show that the introduction of the concept of consumer experience was a major (r)evolution on the theoretical, methodological and managerial levels. Second, the authors examine the theoretical risks associated with a biased conceptualization of the consumption experience. Third, the authors highlight future avenues for research on the consumption experience from both macro- (“zoom-out”) and micro-analytic (“zoom-in”) perspectives. Originality/value This paper offers a comprehensive view on one of the most disruptive concepts in marketing theory.

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