Do lean manufacturing practices have negative impact on job satisfaction?

2019 ◽  
Vol 10 (1) ◽  
pp. 257-274 ◽  
Author(s):  
Khaw Sui Minh ◽  
Suhaiza Zailani ◽  
Mohammad Iranmanesh ◽  
Shima Heidari
Keyword(s):  
Job Satisfaction ◽  
Lean Manufacturing ◽  
Negative Impact ◽  
Job Characteristics ◽  
Customer Relationship ◽  
Manufacturing Companies ◽  
Content Type ◽  
Global Competitiveness ◽  
Positive Effects ◽  
The Impact

PurposeDue to the increasing trend of global competitiveness, lean manufacturing has received much attention in the international literature. Although previous studies have indicated the positive effects of lean manufacturing on the performance of the manufacturing firms, the impact of lean practices on two aspects of “job”, namely, characteristics and satisfaction, as of yet remains unclear. As a result, this study aims to evaluate job characteristics to understand the effects of lean manufacturing on job satisfaction.Design/methodology/approachData from a survey of 206 employees in lean manufacturing companies were gathered and analysed using the partial least squares technique.FindingsThe results indicate that customer relationship, human resources and product design practices had positive indirect effects on job satisfaction through job characteristics, whereas, process and equipment practices had a negative indirect effect.Practical implicationsThe findings of the study will be useful for the companies that implement lean manufacturing practices. Companies could either adjust their lean initiatives or make a trade-off amongst job characteristics.Originality/valueThis study contributes to the advancement of knowledge on the effects of lean manufacturing practices on job satisfaction through job characteristics.

The impact of customer participation: the employee’s perspective

2015 ◽  
Vol 30 (5) ◽  
pp. 486-497 ◽  
Author(s):  
Chih-Cheng Volvic Chen ◽  
Chih-Jou Chen ◽  
Ming-Ji James Lin
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Job Stress ◽  
Partial Least Square ◽  
Customer Participation ◽  
Content Type ◽  
Service Firm ◽  
Positive Effects ◽  
Relational Value ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of customer participation in a service delivery process by designing and testing an empirical model with the employees’ point of view in mind. Design/methodology/approach – Using data collected from 166 pairs of customers and service employees in the context of professional financial insurance services, this study uses partial least square path modeling in SmartPLS to analyze the proposed model. Findings – The results of the study show that customer participation produces positive effects on employees’ job satisfaction only if such participation minimizes job stress and meets employees’ relational needs. Job stress and satisfaction were strong predictors for organizational commitment, but the proposed relationship between relational value and organizational commitment was not found. Practical implications – This study suggests that customer participation can be a win-win situation for employees and the service firm. Employees who create relational value with their customers effectively enjoy their jobs more and are more likely to build and maintain long-term relationships with their service firm. Originality/value – The findings highlighted the roles of the customer and the employee and indicated the heuristic value of viewing job satisfaction and organizational commitment as consequences of customer participation. This can enhance the understanding of how encounters should be designed to support employees and improve the co-creation of value.

Study of Luxembourg workplaces shows diversity has negative impact on job satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Job Satisfaction ◽  
Negative Impact ◽  
Quality Of Work Life ◽  
Workplace Diversity ◽  
Foreign Workers ◽  
Social Security Administration ◽  
Content Type ◽  
Gender And Age ◽  
The Impact

Purpose Previous studies examined the effects of diversity according to gender, race and age, whereas the present study focused on nationality. The authors wanted to find out the impact of workplace diversity on job satisfaction. Design/methodology/approach The analysis relied on two data sources. The first was the 2013 survey of “Working Conditions and the Quality of Work Life” in Luxembourg. The sampling plan was based on data from Luxembourg’s social security administration. There were four variables: The first was the size of the firm (less than 15 employees, between 15 and 49, and more than 50). The second was employee status (blue collar worker, or employee). The other variables were gender and age. Findings Results showed workplace diversity has a negative impact on job satisfaction. But the data also revealed job satisfaction increased for the minority nationalities when a certain threshold for diversity was reached. The authors said this might be because when there were enough workers “like themselves”, satisfaction grew. Originality/value The authors said their study would become increasingly important as globalization increased the proportion of foreign workers inside firms. They said that from a managerial perspective, it was crucial to know if national diversity was linked to employees’ attitudes.

The impact of horizontal conflict on reducing vertical conflict in Japan’s retail organizations

2017 ◽  
Vol 25 (2) ◽  
pp. 217-232
Author(s):  
Eunji Seo ◽  
Katsuyoshi Takashima
Keyword(s):  
Negative Impact ◽  
Equation Model ◽  
Content Type ◽  
Cooperative Relationships ◽  
Positive Effects ◽  
Structure Equation Model ◽  
Process Conflict ◽  
Retail Organizations ◽  
The Impact ◽  
Positive Effect

Purpose The purpose of this study is to investigate the negative impact of horizontal conflict on vertical conflict in a triadic configuration, which is based on the supposition that buyers who experience horizontal conflict due to competition with other buyers are motivated to limit vertical conflict to better cooperate with store staff. Design/methodology/approach This study tests the hypotheses with an AMOS-based structure equation model based on survey data of 236 merchandise managers at Japanese retailers. Findings The study’s findings demonstrate that process conflict concerning resource and role allocation, negatively affects the task conflict and relationship conflict involved in vertical interactions. The results suggest that conflict between buyers is an accelerative mechanism affecting the construction of cooperative relationships between buyers and store staff. Originality/value Previous studies have discussed the possibility of positive effects arising from process conflict. In this study, the authors found that horizontal process conflict tolerates vertical conflict statistically and identified a new positive effect of process conflict.

The relationship between job satisfaction, turnover intentions and performance of Nigerian polytechnic lecturers with doctorate degrees

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Innocent Otache ◽  
Ele-Ojo Iyaji Inekwe
Keyword(s):  
Job Satisfaction ◽  
Turnover Intention ◽  
Structural Model ◽  
Turnover Intentions ◽  
Negative Impact ◽  
Primary Data ◽  
Content Type ◽  
And Performance ◽  
The Impact ◽  
The Relationship

PurposeThe purpose of this study is to determine the level of job satisfaction, turnover intentions and performance of Nigerian polytechnic lecturers with PhDs and to empirically examine the relationship between them.Design/methodology/approachThis study adopted a descriptive correlational research design. Thus, an online self-reported questionnaire was used to gather primary data from a purposively selected sample of 167 Nigerian polytechnic lecturers with PhDs. Descriptive statistics and PLS-SEM were employed to analyse the data collected.FindingsDescriptive results showed a low level of job satisfaction, high level of turnover intention and moderate level of performance of Nigerian polytechnic lecturers with PhDs. The structural model indicated a significantly positive link between job satisfaction and performance of Nigerian polytechnic lecturers with PhDs. Additionally, further analysis showed significantly negative links between job satisfaction and turnover intentions and between turnover intentions and performance of Nigerian polytechnic lecturers with PhDs.Originality/valueThere is a paucity of empirical studies on the impact of turnover intention on employee performance, particularly in the Nigerian context. This study provides empirical evidence of the negative impact of turnover intention on lecturer performance in the Nigerian context. Importantly, the findings of this study provide insights into the fundamental issues, which underlie the brain drain of lecturers in higher education institutions, especially in developing countries.

The effect of the employee perceived training on job satisfaction: the mediating role of workplace stress

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Harun Sesen ◽  
Senay Sahil Ertan
Keyword(s):  
Job Satisfaction ◽  
Negative Impact ◽  
Positive Impact ◽  
Workplace Stress ◽  
Nursing Assistants ◽  
Full Time ◽  
Certified Nursing Assistants ◽  
Content Type ◽  
Mediating Role ◽  
The Impact

Purpose This study aims to mediate the impact of workplace stress and job satisfaction on nurses’ perception of training. It sheds light on the links between job satisfaction, Certified Nursing Assistants’ perception of training and workplace stress in nursing homes. Design/methodology/approach A cross-sectional questionnaire was distributed in 12 different elderly home care centres in Northern Cyprus during September to October 2017. The sampling frame consists of 317 full-time Certified Nursing Assistants who completed measures of perception of training, job satisfaction and workplace stress. This paper used structural equation modelling to test a theoretical model and hypothesis. Findings The findings emphasize that Certified Nursing Assistants’ perception of training has a positive impact on their job satisfaction and negative impact on workplace stress while workplace stress mediates the relationship between their perception of training and job satisfaction. The results indicate that while the motivation for training and support for training have an effect on job satisfaction, access to training and benefits for training do not yield any significant impact on it and workplace stress plays a mediating role. Originality/value This study confirms that the CNAs’ perception of training and job stress affect the emergence of job satisfaction, and workplace stress mediated the relation between training and satisfaction posited by social exchange theory.

The mitigating effects of core self-evaluations in uncertain environments

2016 ◽  
Vol 37 (2) ◽  
pp. 226-240 ◽  
Author(s):  
Jeffrey J. Haynie ◽  
Stanley G Harris ◽  
Christopher Brian Flynn
Keyword(s):  
Job Satisfaction ◽  
Organizational Change ◽  
Turnover Intentions ◽  
Negative Impact ◽  
Job Attitudes ◽  
Future Research ◽  
Content Type ◽  
Core Self ◽  
The Impact

Purpose – The purpose of this paper is to examine the impact of core self-evaluations (CSE) and change uncertainty on job satisfaction and turnover intentions within the context of an organizational change. Because individuals high in CSE are expected to be able to cope better with uncertainty, the authors also tested the mitigating effect of CSE on the change uncertainty-attitude relationships. Design/methodology/approach – Surveys were completed and returned by 398 employees in the midst of a merger containing measures of CSE, change uncertainty, job satisfaction, and turnover intentions. The survey was voluntary and administered cross-sectionally. Findings – Change uncertainty was found to negatively influence job satisfaction and positively influence turnover intentions. Additionally, CSE positively impacted job satisfaction and negatively impacted turnover intentions. High CSE was also found to minimize the negative impact of examined change uncertainty-job attitude relationships. Research limitations/implications – The research has implications for the role of CSE in attitude formation within a change context and adds to existing literature supporting the detrimental effects of change uncertainty on job attitudes. Also, the study provided evidence of how CSE interacts with change uncertainty reducing the detrimental impact on job attitudes. Future research should continue to examine the role of CSE in the way employees react to other change-related stressors. Originality/value – The relationships among change uncertainty, CSE, and job attitudes were explored through a theoretical lens and tested empirically using employees in the midst of an organizational change.

Determinants of job satisfaction in a lean environment

2017 ◽  
Vol 8 (2) ◽  
pp. 134-152 ◽  
Author(s):  
Denise Rodríguez ◽  
Hendrik Van Landeghem ◽  
Virginia Lasio ◽  
Dirk Buyens
Keyword(s):  
Job Satisfaction ◽  
Negative Impact ◽  
Positive Impact ◽  
Job Demands ◽  
Research Approach ◽  
Job Autonomy ◽  
Content Type ◽  
Action Research Approach ◽  
Core Self ◽  
The Impact

Purpose The purpose of this paper is to analyze the situational and dispositional determinants of job satisfaction in environments created by implementing employee-supportive lean. Design/methodology/approach The research uses a questionnaire to measure the determinants of job satisfaction (perceived job demands, perceived job autonomy and core self-evaluations) and job satisfaction. Afterwards, the paper proposes a conceptual framework and uses hierarchical multiple regression to test the relationships among perceived job demands, perceived job autonomy, core self-evaluations and job satisfaction. Additionally, the study describes the implementation of employee-supportive lean in four small companies using an action research approach. Findings The findings reveal that perceived job demands has a negative impact on job satisfaction. In addition, the authors find that perceived job autonomy and core self-evaluations have a positive impact on job satisfaction. Finally, the results show that core self-evaluations buffer the impact of perceived job demands on job satisfaction. Originality/value The present research underscores the importance of work and personal characteristics for employees’ job satisfaction in an environment created by implementing employee-supportive lean.

scholarly journals Fair play

2017 ◽  
Vol 55 (9) ◽  
pp. 1924-1941 ◽  
Author(s):  
Rita Faullant ◽  
Johann Fueller ◽  
Katja Hutter
Keyword(s):  
New Product Development ◽  
Real Life ◽  
Customer Relationship ◽  
Fair Play ◽  
Behavioral Consequences ◽  
Content Type ◽  
Fairness Perceptions ◽  
Positive Effects ◽  
Loyalty Intentions ◽  
The Impact

Purpose Companies are discovering the power of crowdsourcing as a source of new ideas for products and services. It is assumed that the personal engagement and the continuous involvement with a company’s products or services over a period of several weeks positively affect participants’ loyalty intentions toward the host companies. The research leads the authors to challenge this assumption. In addition to mere participation in crowdsourcing initiatives, the authors argue that perceptions of fairness will explain changes in customer relationship-related consequences such as loyalty, perceived innovativeness and product interest. The paper aims to discuss these issues. Design/methodology/approach The authors analyzed a real-life crowdsourcing contest launched by a leading lighting manufacturer and investigated the impact of two fairness dimensions (distributive and procedural) on participants’ future behavioral and attitudinal intentions (n=121). The analysis was performed with SEM. Findings The results suggest that fairness perceptions are significantly related to evoked product interest, perceived innovativeness and loyalty intentions. The analysis reveals that the influence of the fairness dimensions is asymmetric: while distributive fairness can be considered as a basic factor that must be fulfilled in order to avoid negative behavioral consequences, procedural fairness instead is an excitement factor that causes truly positive behavioral consequences. Research limitations/implications The results are particularly relevant for companies launching a crowdsourcing competition under their own brand name, and for broadcasting platforms. For companies with no relations to end-users, these findings may not be as relevant. Practical implications Organizers of crowdsourcing contests should be aware that such initiatives can be a double-edged sword. Fair Play is a must to gain the positive effects from crowdsourcing initiatives for both new product development and the customer relationship. For companies lacking the capabilities to manage crowdsourcing initiatives professionally it is advisable to rely on intermediary broadcasting platforms. Originality/value The research is the first to investigate systematically the consequences of fairness perceptions in a real-life crowdsourcing idea contest. The authors demonstrate the asymmetric nature of fairness perceptions on three different outcome variables that are important for the customer relationship.

Working from home, job satisfaction and work–life balance – robust or heterogeneous links?

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lutz Bellmann ◽  
Olaf Hübler
Keyword(s):  
Job Satisfaction ◽  
Job Characteristics ◽  
Work Life ◽  
Work Life Balance ◽  
Control Group ◽  
Life Balance ◽  
Content Type ◽  
Working From Home ◽  
Wide Range ◽  
The Impact

PurposeIt is analyzed whether working from home improves or impairs the job satisfaction and the work–life balance and under which conditions.Design/methodology/approachBlocks of influences on job satisfaction and work–life balance – personal traits, job characteristics, skills and employment properties – are estimated separately and in combination. To select the variables, the least angle regression is applied. The entropy balancing approach is used to determine causal effects. The study investigates whether imbalances are determined by private or job influences, whether firm-specific regulations and the selected control group affect the results and whether it only takes place during leisure time.FindingsNo clear effects of remote work on job satisfaction are revealed, but the impact on work–life balance is generally negative. If the imbalance is conditioned by private interests, this is not corroborated in contrast to job conditioned features. Employees working from home are happier than those who want to work at home, job satisfaction is higher and work–life balance is not worse under a strict contractual agreement than under a nonbinding commitment.Originality/valueA wide range of personality traits, skills, employment properties and job characteristics are incorporated as determinants. The problem of causality is investigated. It is analyzed whether the use of alternative control and treatment groups leads to different results. The empirical investigation is based on new German data with three waves.

Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Halder Yandry Loor-Zambrano ◽  
Luna Santos-Roldán ◽  
Beatriz Palacios-Florencio
Keyword(s):  
Job Satisfaction ◽  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Employee Engagement ◽  
Structural Equation ◽  
Negative Impact ◽  
Content Type ◽  
Positive Effects ◽  
Corporate Social ◽  
The Relationship

PurposeThis paper aims to show the relationships between corporate social responsibility, job satisfaction (in its different facets or aspects) and employee commitment. In addition, the paper aims to identify the mediating role that facets of job satisfaction in the relationship between CSR and worker commitment.Design/methodology/approachThe authors propose a model of relations between the variables indicated and the use of a variance-based structural equation modelling technique to identify the relations in a sample of 318 workers from Ecuadorian companies who answered a questionnaire. Specifically, the partial least squares (PLS) methodology was employed using the Smart PLS software.FindingsThe results and findings of this work confirm the theoretical hypotheses specific to the influence of CSR on the five facets of job satisfaction. On the other hand, it should be stressed that only job satisfaction in itself has positive effects on employee engagement. Furthermore, our study shows that satisfaction with co-workers has a negative effect on commitment. However, this study's most relevant contribution is the consideration of the mediating nature of some aspects of job satisfaction in the relationship between CSR and organisational commitment: positive for job satisfaction itself and negative in the case of satisfaction with co-workers. Therefore, implementing CSR practices can be useful for organisations that wish to foster positive attitudes among their employees.Originality/valueThe work enriches specific knowledge about the relationships between CSR and some employee attitudes and behaviours: commitment and job satisfaction. Of particular relevance is the fact that CSR favourably conditions the commitment of employees through the satisfaction derived from the work itself. The presence of a negative impact of co-worker satisfaction on engagement highlights the need to examine CSR actions that generate adverse impacts on this facet of satisfaction.

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