Antecedents of competitive group formation intention in business education context

2018 ◽  
Vol 26 (3) ◽  
pp. 518-535
Author(s):  
Anshul Tripathi ◽  
Umesh Kumar Bamel ◽  
Happy Paul ◽  
David Gordon ◽  
Nisha Bamel
Keyword(s):  
Social Network ◽  
Business School ◽  
Group Formation ◽  
Hierarchical Regression ◽  
Tie Strength ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
Dyadic Group ◽  
Management Students

Purpose This paper aims to understand the relationships of complementary specialization, cognitive trust, affective trust, tie strength and similarity with group formation intention. Design/methodology/approach The data have been collected from 30 management students from a batch of 110 students of a premiere Indian business school. To assess the proposed relationship, multiple hierarchical regression was performed on collected data by using SPSS© 20. Findings The obtained results exhibited cognitive trust, affective trust and tie strength as significant predictors of dyadic group formation intention, whereas similarity and complementary specialization were not found. Originality/value The research on group formation is limited, and more particularly the functions of the above-mentioned factors on the group formation intentions of management graduates are yet to generalize. Therefore, present research is an early approach which tries to address the mentioned gap from a social network perspective and considers the group formation and social network literature.

Effects of cognitive and affective trust on online customer behavior

2019 ◽  
Vol 37 (1) ◽  
pp. 80-96 ◽  
Author(s):  
Plavini Punyatoya
Keyword(s):  
Consumer Trust ◽  
Equation Modeling ◽  
Online Retailing ◽  
Online Retailer ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
Online Retailers ◽  
Indian Consumers ◽  
The Relationship

Purpose Although prior works in online retailing have addressed the influence of trust on customer responses, they conceptualized trust as a single dimension. Based on social-psychological literature and sociological literature, this study proposes that consumer trust in an online retailer has two principal forms: cognitive trust and affective trust. The purpose of this paper is to examine various factors influencing the development of each form of customer online trust and the subsequent effect on customer satisfaction (CS) and loyalty intention (LI). Design/methodology/approach Survey approach is employed to validate the research model. Data are collected from 334 Indian consumers and using structural equation modeling the causal pathways of the model are investigated. Findings The results show that cognitive trust and affective trust are empirically distinguished variables in online retailing context. Cognitive trust and affective trust are found to mediate the relationship between perceived website quality, security and privacy policy, prior-interaction experience, perceived e-tailer reputation and shared value and CS. CS also positively influences LI toward the online retailer. Practical implications The paper provides interesting insights about Indian consumers’ evaluation of online retailers. These useful insights would enable both international and national online retailers to develop and apply different strategies to improve customer trust, which is a key driver of CS and LI. Originality/value Drawing from signaling theory and organizational studies literature, this paper investigates the relationship between different antecedents and affect-based and cognition-based trust in online retailing context. In particular, this is the first study to examine multi-dimensional nature of consumer trust in online retailing context. Besides, this paper clearly shows that cognitive trust and affective trust are the mediating variables that positively affect CS toward online retailers and help in building strong customer LI.

scholarly journals Shopping value, trust, and online shopping well-being: a duality approach

2020 ◽  
Vol 38 (5) ◽  
pp. 545-558
Author(s):  
Ho Trong Nghia ◽  
Svein Ottar Olsen ◽  
Nguyen Thi Mai Trang
Keyword(s):  
Online Shopping ◽  
Well Being ◽  
Data Set ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
Hedonic Shopping Value ◽  
Duality Approach ◽  
Hedonic Shopping

PurposeBased on a duality approach, this study examines the path from utilitarian value via cognitive trust versus hedonic value via affective trust in online shopping well-being. This study also explores the moderating role of extraversion in the relationships between shopping value and trust.Design/methodology/approachA data set collected from 648 online consumers in Vietnam was used to validate the measures employing confirmatory factor analysis (CFA) and to test the hypotheses using structural equation modelling (SEM).FindingsThe results show that online shopping well-being is determined hedonically and affectively rather than in an utilitarian manner and cognitively. Affective trust positively contributes to online shopping well-being, but cognitive trust does not. The dual-process associations between utilitarian shopping value and cognitive trust and between hedonic shopping value and cognitive trust were also confirmed. Finally, extraversion moderates the cognitive and affective associations between shopping values and trust.Originality/valueThis study contributes to the literature on online shopping by applying a dual perspective to confirm the role of hedonic shopping value and affective trust in positively determining online shopping well-being. As a result, this study provides a deeper understanding about if and why online shopping well-being is affect-based, instead of cognition-based.

The expatriate and local hotel general managers: differing approaches to employees’ loyalty

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yong-Ki Lee ◽  
Paresha N. Sinha ◽  
Soon-Ho Kim ◽  
Eric Melvin Swanson ◽  
Jae-Jang Yang ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Structural Equation ◽  
Human Resources Management ◽  
Social Capital Theory ◽  
Equation Modeling ◽  
Employee Loyalty ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
The Impact

PurposeHotels conducting international business are acknowledging the importance of an expatriate general manager (GM), to increase the effectiveness of their knowledge management system through the sharing of knowledge between expatriates and local employees. In the aspect of comparative leadership studies, this study attempts to compare and analyze the effects of knowledge sharing (KS) efforts, which are competencies of expatriate GMs and local GMs, on employee trust, organizational KS and employee loyalty.Design/methodology/approachData were collected from employees of 7 hotels managed by expatriate GMs among 16 franchising luxury (5-star) hotels, and from employees of 6 hotels operated by local GMs among 9 local luxury hotels located in Korea. Structural equation modeling method using SmartPLS 3.3.3 was used to analyze the data.FindingsExpatriate GM’s two-way KS influences affective trust but does not influence cognitive trust. Affective trust influences cognitive and organizational KS but does not influence employee loyalty. Cognitive trust does not influence organizational KS but influences employee loyalty. Finally, organizational KS significantly affects employee loyalty. In addition, in the analysis comparing the estimates between expatriate and local GM group, significant differences in groups were found for the impact of GM’s two-way KS on cognitive trust, for the impact of affective trust on organizational KS, for the impact of affective trust on employee loyalty and for the impact of cognitive trust on organizational KS.Practical implicationsThis study shows that knowledge management designs need to consider different effects of expatriate GMs’ and local GMs’ capabilities on employee attitudes and behavior considering cultural impacts. Expatriate GMs will greatly benefit their effort for KS by assuring employees that they are attentive to their needs, interests and problems.Originality/valueThis study not only contributes to the existing social capital theory but also provides managerial implications for human resources management in the hospitality field through a comparative study of KS efforts of expatriate and local GMs.

The social network antecedents to consumer engagement: revealing how consumers' conversations influence online engagement behaviors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yan Qu ◽  
Adam J. Saffer ◽  
Daniel Riffe
Keyword(s):  
Social Network ◽  
Online Survey ◽  
Empirical Studies ◽  
Hierarchical Regression ◽  
Network Approach ◽  
Consumer Engagement ◽  
Content Type ◽  
Online Engagement ◽  
The Social ◽  
Egocentric Network

PurposeConsumer engagement has become a critical component to many brands' relationship and promotional efforts. Empirical studies have documented the psychological elements that can drive consumers to engage with brands. However, there is a knowledge gap regarding how consumer engagement is influenced by the social environment consumers are embedded in. Taking an egocentric network approach, this study explores the social network factors that affect different dimensions of consumers' online engagement behaviors with a brand.Design/methodology/approachAn online survey with an egocentric network design was employed, and 263 completed responses were collected from college students in US. The dimensionality of consumer engagement was validated using exploratory factor analysis. The hypotheses were tested through three sets of hierarchical regression models.FindingsThe results suggest that consumer engagement with a brand was partially shaped by the attributes of consumers' brand discussion networks that emerge from their conversations about a brand with others in everyday life. Specifically, the size, heterogeneity, and density to consumers' discussion networks were associated with certain engagement behaviors.Originality/valueThis study introduces a novel type of network method known as egocentric network analysis to explore and investigate the social network antecedents to consumer engagement behavior. It advances the conception of consumer engagement as a dynamic process influencing and is influenced by consumers' social interactions rather than merely a product of their psychological mechanisms. The study contributes to a social network approach to examining and conceptualizing consumer engagement.

Key variables to predict tie strength on social network sites

2015 ◽  
Vol 25 (2) ◽  
pp. 218-238 ◽  
Author(s):  
Pin Luarn ◽  
Yu-Ping Chiu
Keyword(s):  
Social Network ◽  
Predictive Model ◽  
Social Network Sites ◽  
Theory And Practice ◽  
Tie Strength ◽  
Online Questionnaire ◽  
Design Of Algorithms ◽  
Data Set ◽  
Subjective Data ◽  
Content Type

Purpose – The purpose of this paper is to predict tie strength using profile similarities and interaction data between users, and thus distinguish between strong and weak relationships on social network sites (SNSs). Design/methodology/approach – This study developed a program and an online questionnaire to collect the data set from Facebook, and then integrated that data set with a subjective data set consisting of participants’ opinions of the strength of their friendships on Facebook. The model developed here for predicting tie strength performed well when was applied on a data set of 6,477 SNSs’ ties, distinguishing between strong and weak ties with over 50 percent accuracy. Findings – The results developed an algorithm (predictive model) that quantifies and measures tie strength continuously to bridge the gap between theory and practice. The results found that the variables in the dimension of emotional intensity had stronger effects than other interaction variables. Originality/value – This study developed a predictive model that helps explain the meaning of interaction on SNSs, providing an efficient method to examine tie strength on SNSs. The tie strength estimates can also be used to improve the range and performance of various aspects of SNSs, including link predictions, product recommendations, newsfeeds, people searches, and visualization. Such understanding of the structure of SNSs might lead ultimately to the design of algorithms that can detect trusted or influential users of SNSs.

scholarly journals Employability, work placements, and outward mobility: views from England and Germany

2018 ◽  
Vol 8 (2) ◽  
pp. 151-163
Author(s):  
Julie Fowlie ◽  
Clare Forder
Keyword(s):  
Business School ◽  
Global Economy ◽  
Bologna Process ◽  
Small Scale ◽  
Content Type ◽  
Studying Abroad ◽  
The Difference ◽  
Management Students ◽  
Uk Higher Education ◽  
The Bologna Process

Purpose A central role of UK higher education institutes is preparing graduates for the global economy. However, UK outward mobility targets for students set in 2017 remain lower than the original set by the Bologna Process in 1999; with other European countries achieving substantially higher outward mobility. Research in this field concentrates primarily on studying abroad, prompting exploration of the work placement context. The purpose of this paper is to examine employability and outward mobility in the context of the perceived reluctance of UK students to undertake work placements abroad. Design/methodology/approach The views of undergraduate business management students at the Brighton Business School were compared with those of German students studying at the Goethe University in Frankfurt. Staff from Brighton Business School and other UK universities were also surveyed to gather data on attitudes towards work placements abroad. Findings Students from Brighton and Frankfurt displayed similar barriers to going abroad but were motivated by different drivers. The difference in these drivers is further echoed in the variations of their definitions of “employability”. The research also found that lack of staff awareness or interest in placements abroad could negatively affect the students’ decisions about going abroad. Research limitations/implications A small-scale study such as this presents only indicative findings. Further research is necessary to explore its implications in more depth. Originality/value The research provides more scope to the existing literature on outward mobility by addressing work placements rather than typically focusing on studying abroad. It adds value to the debate by examining placements and mobility through two different cultural lenses.

Corporate governance and evolution of trust in entrepreneurial networks

2019 ◽  
Vol 13 (4) ◽  
pp. 939-966
Author(s):  
Shiquan Wang ◽  
Guoyin Shang ◽  
Shuang Zhang
Keyword(s):  
Corporate Governance ◽  
Social Network ◽  
Initial Period ◽  
Network Development ◽  
Content Type ◽  
Affective Trust ◽  
Whole Process ◽  
Equity Ratio ◽  
Network Relationship

Purpose Concerning that limited explanation exists examining the function of corporate governance in trust processing within entrepreneurial network development, the purpose of this paper is to explore trust evolution and the role of corporate governance in an entrepreneurial network. Design/methodology/approach This paper makes an innovative exploration based on the case study of NVC Lighting Holding Limited. Findings It proposes that in the initial period of network relationship which is based on entrepreneur’s individual social network and embodies sole social network embeddness, entrepreneurial network relies more on affective trust than contractual trust. When stepping into extending period of network relationship which reflects separate embeddedness of social and market network, however, entrepreneurial network has an equal reliance on both affective trust and contractual trust. With further development, when ushering in the phase of maturity which undergoes superimposing embeddedness of both social and market network, entrepreneur network inclines to rely more heavily on affective trust than contractual trust. During the whole process, it can be found that the reliance of entrepreneurial network on trust has the tendency to transfer from affective trust to contractual trust. Furthermore, decreasing of equity ratio of founders and strengthening of controlling right heterogeneity in the corporate governance have facilitated the transfer process and the entrepreneurs’ authority has restraining effect on the evolution of the process. Originality/value Through case study, this paper presents the trust evolution process in different stages of entrepreneurial network. Another important theoretic contribution of this paper is that it reveals the function of corporate governance in trust processing within entrepreneurial network development.

The benefit of a trustworthy face to a financial services provider

2017 ◽  
Vol 31 (7) ◽  
pp. 771-783 ◽  
Author(s):  
Dwane Hal Dean
Keyword(s):  
Financial Services ◽  
Social Information ◽  
Favorable Effect ◽  
Facial Appearance ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust ◽  
Customer Interface ◽  
Financial Advisor ◽  
The Face

Purpose The purpose of this paper is to investigate three information sources for their influence on trust and patronage intent toward an unmet financial services advisor. The sources were facial appearance, credentials and social information about the provider. Trust in an unmet provider is believed to be important because financial services are transitioning to an online customer interface. Design/methodology/approach In the two experiments, facial appearance (trustworthy versus less trustworthy), credentials (high versus low) and social information (cooperative versus less cooperative) were tested for their influence on cognitive trust, affective trust, patronage intent and amount of money to entrust to an unmet financial advisor. Findings In Study 1, both facial appearance and credentials significantly affected patronage intent. The effect of facial appearance was mediated through affective trust, and the effect of credentials was mediated through cognitive trust. In Study 2, both facial appearance and social information significantly affected patronage intent. Unexpectedly, respondents’ gender exhibited a highly significant main effect and interaction (ordinal) with the face cue for patronage intent. Research limitations/implications The experimental context was restricted to an unmet financial advisor. Interaction with an actual provider would likely change the perception of affective trust. Also, all depicted and described advisors were men; the effect of provider gender was not investigated. Originality/value Findings indicate that a personal photo on a business card may either increase or decrease patronage intent. Conversely, communicating credential achievement or an evidence of civic engagement to prospective clients has a favorable effect on patronage intent.

Building social capital and learning relationships through knowledge sharing: a social network approach of management students’ cases

2020 ◽  
Vol 24 (4) ◽  
pp. 921-939 ◽  
Author(s):  
Seung Hyun Han ◽  
Seung Won Yoon ◽  
Chugnil Chae
Keyword(s):  
Social Capital ◽  
Social Network ◽  
Knowledge Sharing ◽  
Building Blocks ◽  
Social Capital Theory ◽  
Three Dimensions ◽  
Future Research ◽  
Capital Theory ◽  
Content Type ◽  
Management Students

Purpose This study has adopted theoretical frameworks of social capital, social networks and the Community of Practice to study how different types of relationships influence the knowledge sharing relationship. This paper aims to suggest that building social capital, particularly structural capital, is part of expected key in knowledge sharing networks. Design/methodology/approach Using social capital theory, through social network analysis of 111 management students in the US business school, identified key social capital dimension in knowledge sharing networks. To incorporate the interdependency among examined relationships, network logistic regression with the quadric assignment procedure was used. Findings The proposed research model showed that about 98% of the existence of knowledge sharing relationship could be correctly predicted. Among three dimensions of social capital, this study found a superior influence of the structural dimension (i.e. task interdependence) in predicting having a knowledge sharing relationship. The significant effect of trust and friendship network on knowledge sharing was also found. Implications for practice and suggestions for future research were also discussed. Originality/value Existing literature as to how people learn through knowledge sharing is limited in at least two important ways. First, scholars of knowledge management acknowledge that organizational knowledge originates from dyadic relationships between or among individuals at work. However, prior research has heavily relied on survey responses from one’s perception of knowledge sharing experience, viewing as unidirectional. Second, substantial attention of prior research has been devoted to the factors of individual attributes. Emphasizing individual interactions as the fundamental building blocks of learning, this study focuses more on relational characteristics of knowledge sharing based on social capital theory.

Understanding virtual community members’ relationships from individual, group, and social influence perspectives

2017 ◽  
Vol 117 (6) ◽  
pp. 990-1010 ◽  
Author(s):  
Wen-Hai Chih ◽  
Li-Chun Hsu ◽  
Dah-Kwei Liou
Keyword(s):  
Social Influence ◽  
Structural Equation ◽  
Structural Model ◽  
Virtual Community ◽  
Equation Modeling ◽  
Multiple Perspectives ◽  
Normative Influence ◽  
Cognitive Trust ◽  
Content Type ◽  
Affective Trust

Purpose The purpose of this paper is to explore a model of how people are influenced from the perspectives of individuals (cognitive trust and affective trust), group (sense of virtual community), and social influence (normative influence and information influence) factors. Design/methodology/approach This research adopts structural equation modeling to test the proposed model and the structural model shows a good fit. This research sample consists of 312 members who have used Facebook for at least six months. Findings The results indicate the following. Both cognitive trust and affective trust have effects on members’ sense of virtual community. Cognitive trust, affective trust, and sense of virtual community have effects on both normative influence and informative influence, respectively. Members in a virtual community could create a sense of virtual community via affective trust. Members’ sense of virtual community partially mediates between cognitive/affective trust and normative/informative influence. Originality/value This study investigates the multiple perspectives of the interpersonal interaction between individual, community, and social influence.

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