Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices – a systematic review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Afef Saihi ◽  
Mahmoud Awad ◽  
Mohamed Ben-Daya
Keyword(s):  
Systematic Review ◽  
Quality Management ◽  
Industry 4.0 ◽  
Management Practices ◽  
Future Research ◽  
Management Tools ◽  
Content Type ◽  
Digital Era ◽  
Quality Costs ◽  
Quality Aspects

PurposeQuality 4.0 is an emerging research topic concerned with rethinking how quality management needs to be adopted in the digital era. The purpose of this research is to conduct a systematic review on the state of the research in the field of Industry 4.0 impact on improving quality management aspects and how technology can be leveraged to enhance its practices.Design/methodology/approachA systematic review of the literature published in the last 5 years is conducted. 52 papers were selected, mapped based on the technology they focused on and categorized based on the addressed quality aspects.FindingsThe review revealed various areas where quality management can benefit from Industry 4.0 technologies, identified several research gaps and suggested new directions for future research. Firstly, the literature provided some insights about industry 4.0 potential contributions but lacks further detail on the exact applications and solutions through use cases and case studies. Secondly, there has been a focus on the potential benefits provided for quality control while there is a clear scarcity in terms of the other quality management tools and methodologies. Thirdly, there is a lack of studies on economic analysis or detailed impacts on quality costs that justifies the substantial investments needed. Finally, there is a need for including more studies about the mapping and integration of ISO 9001 requirements and Industry 4.0 features.Originality/valueThis is the first attempt to conduct a comprehensive review on the ways industry 4.0 technologies can be leveraged for the field of quality management. Based on this review, several directions for further research in this area are identified.

Total quality management 4.0: adapting quality management to Industry 4.0

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fabiane Florencio de Souza ◽  
Alana Corsi ◽  
Regina Negri Pagani ◽  
Giles Balbinotti ◽  
João Luiz Kovaleski
Keyword(s):  
Systematic Review ◽  
Quality Management ◽  
Industry 4.0 ◽  
Ecosystem Model ◽  
Future Research ◽  
Total Quality ◽  
Review Of The Literature ◽  
Content Type ◽  
Industrial Sectors ◽  
Data Collections

PurposeThe purpose of this article is to explore the new concept of TQM 4.0 as a way of adapting quality management (QM) in Industry 4.0 (I4.0), guiding industries to this new phase, which has generated adaptations in numerous areas, one of which is QM and human resources.Design/methodology/approachA systematic review of the literature was carried out. Methodi Ordinatio was applied to build the portfolio of articles with scientific relevance, which is the source of data collections and content analysis. To help out in the analysis, NVivo 12 and VOSviewer software programs were used.FindingsThe results demonstrate that when adapting the QM to the technologies of I4.0, the result is an ecosystem that supports the integration between technology, quality and people in the industrial scenario.Research limitations/implicationsThis article presents a systematic review of the literature, but without delving into specific issues such as the different industrial sectors and the culture of countries in which industries may be inserted, for example, which characterizes a limitation of this research.Practical implicationsThis study provides an ecosystem model that can guide future research, regarding the concept of TQM 4.0, in addition to pointing out some ways of combining technologies, quality and people in the industrial context.Originality/valueThis is one of the first articles to employ a systematic review of the literature using Methodi Ordinatio to build a bibliographic panorama on the intertwining of the themes total QM (TQM) and I4.0, focusing on the emerging concept of TQM 4.0.

Portuguese primary healthcare – sustainability through quality management

2017 ◽  
Vol 34 (2) ◽  
pp. 251-264 ◽  
Author(s):  
Sónia Duarte Silva ◽  
Ana Fonseca
Keyword(s):  
Quality Management ◽  
Primary Healthcare ◽  
Management Practices ◽  
Resistance To Change ◽  
Global Perspective ◽  
Local Health ◽  
Healthcare Organizations ◽  
Management Tools ◽  
Content Type ◽  
Health Trust

Purpose The purpose of this paper is to apply quality management tools and practices in the design of an integrated accreditation model for Local Health Trusts, in order to contribute to the sustainability of the Portuguese Primary HealthCare Service. Following the guidelines of the Portuguese Health Quality Strategy, the proposed model is an adaptation of the model from Agencia para la Calidad Sanitaria de Andaluzia. Design/methodology/approach The development of the integrated accreditation model was based on a literature review, complemented with observation and analysis of the usual working methods in a Local Health Trust (Western Oporto Health Trust). Findings Local Health Trusts include not only clinical management units but also non-clinical administrative units. Therefore, the National Model for Accreditation of HealthCare Institutions is not easily or directly applicable to them. To overcome this problem, the model proposed in this study incorporates ISO 9001 principles, widely accepted regarding organizational management. The success of the application of this model is highly dependent on the ability of public Primary HealthCare organizations to deal with potential problems such as resistance to change, lack of leadership and inadequate people management and involvement. Originality/value The integrated accreditation model proposed in this research is expected to promote the cohesion of Local Health Trust units, encouraging integrated quality management practices and continuous improvement strategies, leading Local Health Trusts, Primary Care and HealthCare in a global perspective toward sustainability.

scholarly journals Social innovation drivers in social enterprises: systematic review

2020 ◽  
Vol 27 (5) ◽  
pp. 775-795 ◽  
Author(s):  
Iraci de Souza João-Roland ◽  
Maria L. Granados
Keyword(s):  
Systematic Review ◽  
Social Innovation ◽  
Social Enterprises ◽  
Local Context ◽  
Future Research ◽  
Generic Model ◽  
Social Entrepreneurs ◽  
Management Tools ◽  
Content Type ◽  
Starting Point

PurposeIdentify the drivers of social innovation (SI) that bring together the main management tools and approaches associated with the creation of SI in social enterprises (SEs).Design/methodology/approachA systematic review was developed in the Web of Science, Scopus and EBSCO databases, using the keywords: social innovation, social enterprise and management. After analysis of quality and application of inclusion and exclusion criteria, 54 articles were selected for full analysis.FindingsSI process was systemised into four steps: mapping and development, consolidation, scaling up and evaluation. The drivers of SI were mapped and classified into three main factors: contextual, organisational and managerial.Practical implicationsIn organisational factors, business model was emphasised, as well as partnerships, participatory culture and intrapreneurship, adequate levels of bricolage and continuous learning. The management factors included the characteristics of the entrepreneur/innovator and managerial practices, where those that facilitate teamwork and the participation of all involved are best suited. In contextual factors, the highlight was the need for support from policy makers; community participation and demand for innovations that consider local context and usability.Originality/valueThis study connects previously scattered knowledge in a generic model of SI, highlighting routines and processes used, and provides a starting point for innovators and social entrepreneurs in the complex, uncertain and often unknown process of SI. Additionally, several research gaps were identified to be addressed by future research in the context of SI management.

Quality management in the global brewing industry

2015 ◽  
Vol 32 (1) ◽  
pp. 42-52 ◽  
Author(s):  
Charisis G. Vrellas ◽  
George Tsiotras
Keyword(s):  
Quality Management ◽  
Best Practices ◽  
Design Methodology ◽  
Future Research ◽  
Brewing Industry ◽  
Management Tools ◽  
Content Type ◽  
The World ◽  
Quality Tools ◽  
Practical Implications

Purpose – The purpose of this paper is to stimulate interest in the use of quality management methods and tools and to provide a basis and direction for further improvement in the global brewing industry. Design/methodology/approach – The methodology that is followed in the paper is based on the study of quality management tools and best practices in global brewing companies. Findings – From all evidence found by this research, the conclusion is that quality management can dramatically improve certain operations and reduce cost or increase profit as well. All of the global brewing companies examined in this paper have their quality policies and each one of them uses what fits best to its business profile. Research limitations/implications – This study refers to some of the largest brewing companies in the world. Future research could be addressed toward the analysis of other smaller brewing companies, which are characterized by the concepts of quality management. Practical implications – The analysis of quality management in the global brewing industry may cause the interest of other brewing companies and other stakeholders affected by this industry. Quality tools can be very useful for dealing with problems and improving procedures in a brewery. Furthermore, the extension of this work with detailed references to these tools could produce a quality guide for brewing companies. Originality/value – The value of this paper lies in the identification and presentation of tools and quality policies which have been successfully developed by global brewing companies and may as well be implemented by others.

scholarly journals HRM practices and innovation: an empirical systematic review

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nasser Fathi Easa ◽  
Haitham El Orra
Keyword(s):  
Systematic Review ◽  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
English Language ◽  
Management Practices ◽  
Black Box ◽  
Future Research ◽  
Public And Private ◽  
Content Type

Purpose The relationship between human resource management practices (HRMP) and innovation has been described as a black box, where a lot still needs to be investigated. Thus, the aim of this paper is to investigate the nature of the link that exists between HRMP and innovation in both public and private organizations. To do so, theoretical underpinnings and existence of a mediating or a moderating mechanism is inspected. Design/methodology/approach Based on an empirical systematic review of research conducted between 2010 and 2018, content analysis has been conducted for 31 peer-reviewed articles in the English language. Findings Inspecting the nature of relations existed in the chosen articles, interesting findings are addressed relative to the nature of the human resource management systems (HRMS) used, practices encompassed and their different utility. HRMS has been shown to be associated with product innovation yet more evidence is needed for supporting process innovation. Practical implications The HRMS/HRMP and innovation relationship is inspected, important practices that would guide managers to induce innovation are highlighted. Usage of multiple HRMS and contingency in constructing such systems is indicated. Originality/value Contribution to comprehend the black box and areas for future research has been offered.

Environmental training: a systematic review of the state of the art of the theme

2019 ◽  
Vol 27 (7) ◽  
pp. 2048-2076 ◽  
Author(s):  
Nelson Oliveira Stefanelli ◽  
Adriano Alves Teixeira ◽  
Jorge Henrique Caldeira De Oliveira ◽  
Marco Antonio Ferreira ◽  
Simone Sehnem
Keyword(s):  
Systematic Review ◽  
Environmental Management ◽  
Research Agenda ◽  
Management Practices ◽  
State Of The Art ◽  
Developed Countries ◽  
The State ◽  
Future Research ◽  
Maturity Stage ◽  
Content Type

Purpose The purpose of this paper is to carry out a systematic review of the state of the art of the environmental training theme and to propose a research agenda to shed light on this subject by suggesting new research in the area. Design/methodology/approach This is a systematic review of the state of the art of the environmental training theme. Findings The authors’ main contribution is the proposal of a research agenda with 11 recommendations for future research, such as conducting research in developed countries; research focusing only on environmental training; qualitative research using case studies; research that explores the co-evolution of environmental training practices with environmental management practices and with the maturity stage of environmental management in organizations; and research that addresses all aspects of environmental training phases proposed by ISO 10015: 2001. Originality/value This is the most recent research which conducts a systematic review of the state of the art on environmental training and proposes a research agenda with several suggestions that can guide researchers in human resources, environmental management, sustainability and supply chain management.

Systematic review of crisis reactions toward major disease outbreaks: application of the triple helix model in the context of tourism

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Li-Hsin Chen ◽  
Kyrie Eleison Munoz ◽  
Nandar Aye
Keyword(s):  
Systematic Review ◽  
Crisis Management ◽  
Triple Helix ◽  
Management Practices ◽  
Tourism Industry ◽  
Future Research ◽  
Health Crisis ◽  
Content Type ◽  
Integrative Framework ◽  
Triple Helix Model

Purpose While academia, industry and government have made various efforts to ameliorate the impacts of Covid-19, no study has hitherto used an integrative framework to assess the reactions of all three of these sectors to previous multinational epidemics. Such fragmentation ignores the holistic nature of crisis management. To better understand the impacts of health crises on tourism, this study aims to examine the past literature related to academic, industrial and governmental responses to multinational epidemics through the lens of the triple helix model. Design/methodology/approach Based on preferred reporting items for systematic reviews and meta-analyzes and the best-fit approach, this paper conducts a systematic review of the literature published between 2000 and 2020 on five multinational epidemics that had significant impacts on the tourism industry: food and mouth disease, severe acute respiratory syndrome, bird flu (novel influenza A and avian flu), Ebola and middle east respiratory syndrome. Thematic analysis was used to identify major themes in the 63 relevant articles identified. Findings No substantial increase was found in the quantity of multinational epidemic-related studies after 2010. Collectively, the 10 identified themes strongly emphasized economic recovery. Originality/value No existing tourism-related study examines reactions toward multiple health crises by integrating three important sectors: academia, industry and government. This study fills that research gap with a systematic review of past multinational epidemics and proposes an integrative framework. It also provides recommendations for future research and health-crisis management practices.

scholarly journals A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rohit Agrawal ◽  
Vishal Ashok Wankhede ◽  
Anil Kumar ◽  
Sunil Luthra
Keyword(s):  
Network Analysis ◽  
Quality Management ◽  
Supply Chains ◽  
Research Direction ◽  
Strategic Decision ◽  
Data Driven ◽  
Future Research ◽  
Management Tools ◽  
Content Type ◽  
Future Research Directions

PurposeThis work aims to review past and present articles about data-driven quality management (DDQM) in supply chains (SCs). The motive behind the review is to identify associated literature gaps and to provide a future research direction in the field of DDQM in SCs.Design/methodology/approachA systematic literature review was done in the field of DDQM in SCs. SCOPUS database was chosen to collect articles in the selected field and then an SLR methodology has been followed to review the selected articles. The bibliometric and network analysis has also been conducted to analyze the contributions of various authors, countries and institutions in the field of DDQM in SCs. Network analysis was done by using VOS viewer package to analyze collaboration among researchers.FindingsThe findings of the study reveal that the adoption of data-driven technologies and quality management tools can help in strategic decision making. The usage of data-driven technologies such as artificial intelligence and machine learning can significantly enhance the performance of SC operations and network.Originality/valueThe paper discusses the importance of data-driven techniques enabling quality in SC management systems. The linkage between the data-driven techniques and quality management for improving the SC performance was also elaborated in the presented study.

TQM, employee outcomes and performance: the contingency effect of environmental uncertainty

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bita Yazdani
Keyword(s):  
Quality Management ◽  
Management Practices ◽  
Environmental Uncertainty ◽  
Future Research ◽  
Total Quality ◽  
Employee Outcomes ◽  
Content Type ◽  
Automobile Part ◽  
And Performance ◽  
The Relationship

PurposeThe purpose of this study is to investigate the relationship between total quality management (TQM), employee outcomes and performance. Moreover, how environmental uncertainty (EU) influences the relationship between employee outcomes and performance is regarded in the context of automobile part manufacturing and suppliers of Iran. Four theories namely resource-based view theory, ability, motivation, opportunity framework, contingency theory and quality management theory have been adopted in this research.Design/methodology/approachA research project is conducted in 191 automobile part manufacturing and suppliers plants using the questionnaire method. Confirmatory factor analysis is applied to assess the reliability and validity of the measurement instrument. The correlations between latent constructs are examined through partial least squares method.FindingsThe results show positive relationship between TQM, employee outcome and performance. The EU also moderates the relationship between employee outcome and performance.Research limitations/implicationsIt is recommended that some contextual factors such as culture be noticed in future research studies. Data were collected from Iranian automobile part manufacturing and suppliers plants, which may limit the generalization of results to other organizations in other countries.Practical implicationsIn this paper, some beneficial insights are addressed to assist managers in recognizing the organizational problems, which weaken implementing TQM, employee outcomes and the effect of EU on organizations.Social implicationsBy improving the quality of management practices and employee outcomes, the society gains benefits such as customer satisfaction.Originality/valueThis study contributes to the TQM advance and human resource management literature and provides better foundations for employee outcomes improvement through TQM practices in the Middle East. By investigating the effect of EU, this study fills the current gap in this field.

Green innovation: a multidomain systematic review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephen Oduro ◽  
Guglielmo Maccario ◽  
Alessandro De Nisco
Keyword(s):  
Systematic Review ◽  
Management Practices ◽  
Empirical Studies ◽  
Regional Distribution ◽  
Holistic Approach ◽  
Future Research ◽  
Green Innovation ◽  
Publication Trends ◽  
Content Type ◽  
Innovation Research

PurposeThis paper examines the status and evolution of green innovation research from 1948 to 2018.Design/methodology/approachUsing a systematic review of 293 peer-reviewed scholarly articles, the authors classify journal outlets, publication trends, research methods (research type, approach, design), themes/topics focus, country and regional distribution and theoretical perspectives, identifying main trends. They apply mixed methodologies, integrating both content and descriptive analyses.FindingsResults reveal the following critical conclusions: (1) publication trends disclose a steady growth of interest in green innovation research in the last decade (2011–2018), with most of the articles appearing in top-ranked journal outlets; (2) empirical studies involving quantitative surveys dominate the field over other methods like experiments, case studies (qualitative) and conceptual models; (3) research themes/topics are multi-perspectives, covering management and strategic dimension of green innovation (e.g. green innovation integration and adoption strategy; collaboration and networking in green innovation; green innovation management systems, green supply chain management, etc.), performance (financial, non-financial and both), drivers/antecedents and consumer green behavior; however, the “management and strategy” papers are by far higher; (4) studies are preponderately multi-country focused, concentrated in Europe and Australasia, with a low concentration in emerging markets like Africa and South America; And (5) the field lacks the adoption and development of novel theories. So far, the research fields principally focus on the “Porter hypothesis” and resource-based view in terms of the theory-driven studies. Based on these findings, knowledge gaps are identified, as are limitations and actionable agenda for future research.Originality/valueAs the first systematic review to adopt a comprehensive, holistic approach in synthesizing and summarizing research vis-à-vis the phenomenon of green innovation, the study offers practitioners and researchers an insightful understanding of the relevant issues that have been investigated on green innovation, thereby anchoring the evolutions for further sustainable-oriented research and improvement in management practices.

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