Application of Six Sigma DMAIC methodology to reduce the defects in a telecommunication cabinet door manufacturing process

2019 ◽  
Vol 36 (9) ◽  
pp. 1540-1555 ◽  
Author(s):  
Abhilash C.R. ◽  
Jitesh J. Thakkar
Keyword(s):  
Sheet Metal ◽  
Six Sigma ◽  
Design Methodology ◽  
Main Part ◽  
Total Quality ◽  
Bottom Line ◽  
Content Type ◽  
Root Cause ◽  
Dmaic Method ◽  
Practical Implications

Purpose The purpose of this paper is to apply the Six Sigma DMAIC methodology in order to reduce the rejections experienced in the manufacturing of the doors belonging to a telecommunication cabinet. Design/methodology/approach The process involved joining of sheet metal and hinge using welding operations with the help of a fixture. The methodology used is the structured DMAIC method in order to identify the root cause for the rejections and solve it. Findings The paper provides insights about the identification of the root cause for the defects and the solution to overcome it, and also the benefits that were obtained as a result of the application of the solution. Research limitations/implications This methodology has been applied to the variation observed in the dimensions of a particular component to be welded with a main part. This approach can be used to find such dimensional variations. Practical implications This study has been successfully carried out in a medium-scale industry which has total quality management in practice. Originality/value Six Sigma DMAIC was necessary for the identification and reduction of the defects which arose in the sheet metal and welding operations, and had to be resolved in order to increase the bottom-line.

Impacts of Lean Six Sigma over organizational sustainability

2017 ◽  
Vol 8 (1) ◽  
pp. 89-108 ◽  
Author(s):  
Jéssica Galdino de Freitas ◽  
Helder Gomes Costa
Keyword(s):  
Six Sigma ◽  
Sustainable Management ◽  
Design Methodology ◽  
Lean Six Sigma ◽  
Three Dimensions ◽  
Systematic Research ◽  
Organizational Sustainability ◽  
Bottom Line ◽  
Content Type ◽  
Practical Implications

Purpose In a view to its comprehensive and diverse applicability, the methodology Lean Six Sigma (LSS) has the potential to the generation of impacts on various aspects of an organization. This paper aims to carry out a systematic study of LSS impacts on organizations, analyzing their relation to organizational sustainability through the triple bottom line perspective. Design/methodology/approach A systematic review of the existent literature on LSS was performed and the identified impacts were later classified as correspondence with three dimensions of organizational sustainability: financial, social and environmental. Findings There were identified 25 main impacts of the LSS through a systematic research of the literature. A greater correspondence of the LSS have been identified over a range of economic results in organizations; however, it was also possible to notice that the methodology has been directing its efforts gradually to meet further perspectives of sustainability, particularly by looking for a better relation with employees and customers. Practical implications The organizations that use the LSS as methodology to continuous improvement will be able to identify which impacts may need to be achieved primarily by the projects undertaken to enhance the achievement of a more sustainable management. Because of its comprehensive character, this paper can help organizations belonging to various industries and sectors of society. Originality/value Despite the growing number of published articles on the methodology LSS, it has not been identified articles that look for the study of the application of the methodology as a mechanism for increasing sustainability in organizations. Within the scenario presented, this study sought to assist the filling of this gap.

From IMS and six sigma toward TQM: an empirical study from Serbia

2015 ◽  
Vol 27 (3) ◽  
pp. 341-355 ◽  
Author(s):  
Vidosav Majstorovic ◽  
Tatjana V. Sibalija
Keyword(s):  
Quality Management ◽  
Six Sigma ◽  
Management Practice ◽  
Current Status ◽  
Quality Engineering ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Dmaic Method ◽  
Comprehensive Study

Purpose – The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements systems (IMS), and research and implementation of Six Sigma and the related techniques. Design/methodology/approach – Two main aspects of total quality management (TQM) have been considered: institutional (organisational or strategic) aspect that corresponds to standardised management systems and their integration, and technical (quality engineering) aspect whose main contributor is Six Sigma. The findings of a comprehensive study on IMS implementation in Serbia have been presented, based on the results of a questionnaire that was sent to 54 organisations during 2013. Also, the significant technical improvements and tangible benefits of a recently conducted Six Sigma project were shown, including the application of the advanced quality engineering techniques within DMAIC method. Findings – Good QM practice in Serbia is improving, both in terms of the organisational (IMS) and technical (Six Sigma) aspect, that server as a good basis for the adoption of TQM in manufacturing companies from various sectors. It could be anticipated that these results will facilitate the adoption of an overall TQM culture in Serbia and leverage its future sustainability. Originality/value – This paper offers key insights into IMS and Six Sigma implementation in Serbia. This could encourage manufacturing organisations in developing countries to adopt IMS and Six Sigma, in order to boost the overall TQM culture and gain a competitive advantage.

A directed content analysis of viewpoints on the changing patterns of Lean Six Sigma research

2019 ◽  
Vol 31 (4) ◽  
pp. 641-654 ◽  
Author(s):  
Bryan A. Rodgers ◽  
Jiju Antony ◽  
Zhen He ◽  
Elizabeth A. Cudney ◽  
Chad Laux
Keyword(s):  
Continuous Improvement ◽  
Six Sigma ◽  
Design Methodology ◽  
Lean Six Sigma ◽  
Current Status ◽  
Short Term ◽  
Content Type ◽  
Changing Patterns ◽  
Practical Implications

Purpose The purpose of this paper, builds on previous studies that explored the research patterns over 15 years, is to consider the current status of the integration of Lean and Six Sigma. More specifically, this research addresses whether Lean and Six Sigma are stronger together and explores the reasons why Lean researchers and practitioners may be less likely to integrate Six Sigma in their work. Design/methodology/approach The research utilises a survey of 25 established and respected academics and practitioners from 16 countries. The questionnaire is analysed using a direct content approach and coded in NVivo. Findings The findings suggest that challenges may lie in the perception and understanding of statistics as well as short-term rather than long-term focus on improvement. The findings also suggest that academics and practitioners believe that Lean Six Sigma has developed over time and will continue to develop and improve as a methodology rather than being replaced with a new methodology. Research limitations/implications The survey has a sample size of 25, albeit all respondents are established and very experienced practitioners and academics. Practical implications For organisations that are introducing or refreshing their continuous improvement initiatives, this research identifies some of the challenges and provides the opportunity to address them to maximise the opportunities for success and sustainability. Originality/value The value of this paper is that it further addresses the debate over the integration of Lean and Six Sigma for many organisations which still employ Lean alone, but beyond this it explores how they will continue to develop and whether they are a permanent edition to the quality management landscape or a transition to something else.

Ten questions that make a difference for HR leadership

2015 ◽  
Vol 23 (3) ◽  
pp. 20-22 ◽  
Author(s):  
Clinton Longenecker ◽  
Laurence S Fink
Keyword(s):  
Human Resource ◽  
Design Methodology ◽  
Social Implications ◽  
Valuable Insight ◽  
Business Partnerships ◽  
Comprehensive Understanding ◽  
Bottom Line ◽  
Content Type ◽  
Hr Practices ◽  
Practical Implications

Purpose – Presents the distilled wisdom of two human-resource (HR) award facilitators. Design/methodology/approach – Takes in the form of ten questions that make a difference for HR leadership. Findings – Asks: Are you trusted by the members of your organization? Do you possess a real and comprehensive understanding of how your business makes money? Do you keep yourself up to speed on the legal and compliance issues that are most important to your organization? Do you think strategically and execute operationally? Are you measuring and monitoring the most meaningful metrics that measure mission-driven performance? Are you working hard to create business partnerships with your stakeholders that increase the likelihood of success? Are you taking steps to help all managers in your organization to operate like great HR leaders? Are you using your talents and influence to build teams and solve organizational problems? Do you seek out and apply innovative HR practices that can truly affect your organization’s bottom-line performance? Do you ensure that people have the information they need to perform in an optimal fashion? Practical implications – Urges HR specialists to review, reflect on and assess their response to each of the questions. Social implications – Suggests that each question identifies key behaviors and activities that can become a target for improvement. Originality/value – Provides valuable insight rarely available to HR specialists.

Gaming the system

2020 ◽  
Vol 36 (5) ◽  
pp. 31-33
Keyword(s):  
Corporate Culture ◽  
Design Methodology ◽  
Feedback Loop ◽  
Reading Time ◽  
Service Development ◽  
Bottom Line ◽  
Content Type ◽  
Modern Business ◽  
Pertinent Information ◽  
Practical Implications

Purpose of this paper Reviews the latest management developments across the globe and pinpoints practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings One of the features of modern business is the increased involvement of customers in product and service development. Managers are consistently being told to engage with customers more and create a feedback loop so that what they develop can be enhanced. Articles in glossy executive magazines recommend this approach; product managers recommend this approach; it seems that any firm that did not include its users in enhancing its latest offering is doomed to failure. And yet, what evidence are there that such approaches actually benefit the bottom line? Like many developments in corporate culture previously, does the inclusion of customers in product development make sense, or is it simply another corporate fad? Practical implications Provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. What is original/value of paper? The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Quality management vision of future early career operations managers

2019 ◽  
Vol 36 (2) ◽  
pp. 162-185 ◽  
Author(s):  
Alireza Shokri ◽  
Farhad Nabhani
Keyword(s):  
Quality Management ◽  
Design Methodology ◽  
Future Generation ◽  
Early Career ◽  
Knowledge Development ◽  
Total Quality ◽  
Content Type ◽  
Practical Implications ◽  
Non Parametric ◽  
Operations Managers

Purpose The purpose of this paper is to investigate the gap between the current vision and knowledge of future early career operations managers (OM) and a common strategic total quality management (TQM) framework. Design/methodology/approach A survey questionnaire and a non-parametric test for different groups of participants were adopted to identify the gap and analyse the significance of these groups on the factors in the TQM framework. Findings A new set of TQM factors with the necessity of more knowledge and understanding of future generation were identified, followed by the identification of clear differences amongst different groups of this generation. Practical implications A sustainable OM practice needs managers and leaders with a sustainable knowledge development of quality management (QM); and as the result of this study, the current vision of future young OM would not echo this. Originality/value This study has a systematic, non-parametric approach towards currently fragmented QM analysis, and is integrated with human resource and visionary elements of future young OM and universal QM models and theories.

How to use lean Six Sigma methodology to improve service process in higher education

2019 ◽  
Vol 10 (4) ◽  
pp. 883-908
Author(s):  
Na Li ◽  
Chad Matthew Laux ◽  
Jiju Antony
Keyword(s):  
Higher Education ◽  
Literature Review ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Service Process ◽  
Bottom Line ◽  
Content Type ◽  
Root Cause ◽  
Lessons Learnt

Purpose The purpose of this paper is to use a practical case study approach to demonstrate the power to use lean Six Sigma (LSS) to improve service process in a higher education institution (HEI). The paper also illustrated the barriers and challenges met and lessons learnt for the LSS adoption in this HEI. Design/methodology/approach Prior to the study, extensive literature review was conducted to understand various aspects of LSS in HE industry. The authors use a single descriptive case study as methodology to explain how DMAIC was applied within a HEI environment. Findings In this LSS case study, the team found HEI service process contains a large human behavior component, which dramatically increases the unpredictability of the entire service delivery process and increases the complexity of the process and the ability of the improvement team to identify the root cause. This case study demonstrates the numerous challenges will occur in working with the intangible factors that are both hard to recognize, quantify and rarely tracked by organization. Practical implications During the research, the pre-award service process was studied, data were recorded and various statistical tool and techniques were used to discover and resolve the root cause. The lessons learnt of the LSS adoption in this service process in HEI and the problems encountered were all recorded in this study, which will be helpful for future research in HEI industry. Originality/value From the literature review, LSS has been widely adopted in manufacturing industry, increased adoption in service, but there has been limited academic research about the implementation in nonprofit, service sectors, particular to higher education industry. The major benefit of implementation LSS in both manufacturing and service is considerable improvement to the bottom line. However, in this HEI case study, it has opened up the direction to implement LSS to better serve your customer as ultimate mission instead of financial gains.

scholarly journals Is innovation the future of quality management?

2017 ◽  
Vol 9 (3/4) ◽  
pp. 232-240 ◽  
Author(s):  
Johan Lilja ◽  
David Hansen ◽  
Johan Fredrikson ◽  
Daniel Richardsson
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Design Methodology ◽  
Innovation Management ◽  
Total Quality ◽  
Content Type ◽  
Management Concepts ◽  
Literature Reviews ◽  
Operational Excellence ◽  
Practical Implications

Purpose Upcoming as well as mature industries are facing pressure as regards successfully managing operational excellence, and, at the same time, driving and managing innovation. Quality management concepts and practices’ ability to tackle this challenge have been questioned. It has even been suggested that there is a need to provide and promote an updated/changed, and even re-branded, version of Total Quality Management, merging quality management (QM) and innovation management (IM). Can such a shift then actually be spotted? The purpose of this paper is to explore and see if there are any signs suggesting that QM and IM actually are about to merge. Design/methodology/approach The study is based on literature reviews, document studies and interviews. Findings The paper highlights three signs indicating that QM and IM indeed are approaching each other, and that it is a movement driven from both sectors, e.g., in the work with new ISO-standards and the Toyota Kata framework. Originality/value The indicated development has fundamental and extensive practical implications. It will for example have to be followed by a similar merging of the two fields in the educational system, and in the competences of future managers.

An instrument validation of TQM enablers and IT resources in Indian ICT organizations

2020 ◽  
Vol 22 (2) ◽  
pp. 179-200
Author(s):  
Suby Khanam ◽  
Faisal Talib ◽  
Jamshed Siddiqui
Keyword(s):  
Design Methodology ◽  
Descriptive Analysis ◽  
Measurement Instrument ◽  
Instrument Validation ◽  
Information And Communications Technology ◽  
Total Quality ◽  
Content Type ◽  
It Resources ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this study is to identify and rank total quality management (TQM) enablers and information technology (IT) resources to provide a reliable and valid measurement instrument for evaluation in Indian information and communications technology (ICT) organizations. Design/methodology/approach Based on a literature review of TQM enablers and IT resources, 17 factors are identified, of which, 9 are TQM enablers and 8 are IT resources. The empirical data, retrieved from 801 ICT organizations, is tested by descriptive analysis and factor analysis (FA). FA is used to ensure that items in each scale sufficiently reflect the scope of each factor. Findings This paper has developed an instrument that can be used to evaluate items to implement TQM enablers and IT resources. The instrument identifies 17 reliable and valid factors, out of which 16 are input factors, while 1 is an outcome factor. Practical implications This instrument will provide a practical understanding to enable the monitoring of TQM enabler and IT resource activities in ICT organizations. Along with this, these instruments will help to build models related to constructs that will further achievement of customer satisfaction (CS). Originality/value This paper presents an instrument which validates the different items of TQM enablers and IT resources. It also shows the relationship between the two in terms of CS.

The sustainable company: looking at goals for people, planet and profits

2016 ◽  
Vol 37 (6) ◽  
pp. 28-38 ◽  
Author(s):  
Timothy B. Palmer ◽  
David J. Flanagan
Keyword(s):  
Strategic Management ◽  
Goal Setting ◽  
Natural Environment ◽  
Design Methodology ◽  
Large Firms ◽  
Bottom Line ◽  
Content Type ◽  
Common Goals ◽  
Sustainability Reports ◽  
Practical Implications

Purpose This paper aims to explore the landscape of sustainability goals set by large firms. Design/methodology/approach Sustainability reports were content analyzed using the triple bottom line framework. Findings This study identified 389 goals among 22 firms. The most common goals focused on the natural environment. On average, the firms list 18 sustainability goals. These included an average of eight “planet” goals, seven “people” goals and three “overarching” goals. Practical implications This research should be useful to sustainability professionals who are setting goals for their firms and seek to understand the current landscape of goals set by large firms. Originality/value Although previous research has analyzed the content of sustainability reports, this is the first paper to explore sustainability goals. Given the importance of goal setting in strategic management, this paper fills an important gap in the intersection between sustainability and strategy.

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