Stakeholder dialogue: strategic tool or wasted words?

2017 ◽  
Vol 38 (5) ◽  
pp. 3-11 ◽  
Author(s):  
Laetitia Guibert ◽  
Julia Roloff
Keyword(s):  
Best Practice ◽  
Stakeholder Management ◽  
Single Case ◽  
Stakeholder Dialogue ◽  
Content Type ◽  
Strategic Issues ◽  
Csr Strategies ◽  
Stakeholder Support ◽  
Wide Range ◽  
Csr Strategy

Purpose The purpose of this study is to identify which stakeholder dialogue approach has the best outcomes. Moreover, it is investigated how stakeholder dialogue practices are linked to the quality of stakeholder management and the maturity of corporate social responsibility (CSR) strategy. Design/methodology/approach Twelve CSR managers of 11 French enterprises are interviewed. Findings Four different types of stakeholder dialogue are identified and their characteristics, as well as the opportunities and risks connected to each approach, are discussed. Research limitations/implications Only a limited number of enterprises operating in France are studied. More research is needed to ensure the generalisability to other countries and to identify the prevalence of each dialogue type. Practical implications Proactive companies manage their stakeholders in a mutually beneficial way and receive more stakeholder support on strategic issues. They discuss issues material to stakeholders, include a wide range of stakeholders and organise frequent meetings. This approach, the Hanoï Dialogue, has the best outcomes and is, therefore, best practice. Social implications Stakeholder dialogue is key for the development of CSR strategies which truly benefit society. Originality/value Although stakeholder dialogues become empirically more relevant, most researchers conduct single-case studies of good practices and do not systematically compare a range of practices.

Strategising stakeholder empowerment for effective co-management within fishery-based commons

2018 ◽  
Vol 120 (11) ◽  
pp. 2631-2644 ◽  
Author(s):  
Edward Robert Freeman ◽  
Chiara Civera ◽  
Damiano Cortese ◽  
Simona Fiandrino
Keyword(s):  
Low Power ◽  
Common Good ◽  
Best Practice ◽  
Stakeholder Management ◽  
Single Case ◽  
Longitudinal Case Study ◽  
Case Study Methodology ◽  
Content Type ◽  
Entrepreneurial Skills

PurposeThe purpose of this paper is to link empowerment to the engagement of low-power stakeholders in the context of marine protected areas (MPAs) to suggest how empowerment-based engagement can be strategised to prevent and overcome management crises within a natural common good and ultimately achieve effective co-management.Design/methodology/approachThis research employs a longitudinal case study methodology. The subject of the study is Torre Guaceto MPA, a natural common good, internationally recognised as a best practice of co-management.FindingsThe case study illustrates specific empowerment areas and actions that help move low-power stakeholders to higher levels of engagement to achieve effective co-management. It also suggests that the main strategic implication of empowerment-based engagement is the creation of empowered stakeholders who can serve as catalysts for sustaining the common through the development of entrepreneurial skills that satisfy joint interests.Research limitations/implicationsThe applied methodology of a single case and the peculiar conditions intrinsic to this case can be overcome via the inclusion and comparison of other similar commons.Practical implicationsThe study provides a stakeholder management model of empowerment-based engagement that offers concrete evidence of empowerment strategies that can be adopted and adapted by the management of similar natural common goods.Originality/valueThe research fills the literature gaps related to understanding the antecedents of engagement and its strategic implications within natural common pool resources.

scholarly journals Tourism 2025: an industry perspective

2015 ◽  
Vol 1 (1) ◽  
pp. 53-57 ◽  
Author(s):  
Simon Wallace ◽  
Steve Riley
Keyword(s):  
New Zealand ◽  
Tourism Industry ◽  
Collective Actions ◽  
Content Type ◽  
Stakeholder Support ◽  
Wide Range ◽  
Framework Model ◽  
Challenges And Opportunities ◽  
Small Industry ◽  
Global Tourism

Purpose Tourism 2025 – Growing Value Together/Whakatipu Uara Ngatahi is a framework to unite New Zealand's large and diverse tourism industry and ignite strong, aspirational economic growth. Its goal is to see the tourism industry contribute $41 billion a year to the New Zealand economy by 2025, up from $24 billion now. It provides vital context for some collective actions by big or small industry clusters and for thousands of actions individual businesses will take each year. The paper aims to discuss these issues. Design/methodology/approach A wide range of tourism industry stakeholders were consulted over an 18‐month period to ensure the project was being developed on a solid, evidence‐based foundation. There was strong stakeholder support for a framework which the private sector takes ownership of and responsibility for, but which also recognises that public sector support is vital. The project team developed a “straw‐man” growth framework model which resulted in carrying out detailed investigations and consultation to test and, where necessary, adjust that model into its final form. Findings There were four major forces shaping the global tourism market. There was one positive force for New Zealand countered by three tough challenges. The strawman growth framework comprised five separate yet inter‐connected “cycle of growth” themes. These themes are relatively consistent with global national tourism plans that were studied. Used intelligently and in harmony, with the industry fully understanding the inter‐relationships and inter‐dependencies within the “cycle of growth”, the key themes enable the tourism industry to successfully come to grips with the challenges and opportunities ahead. Originality/value Tourism 2025 is aimed at aligning the industry on a pathway towards aspirational growth.

Internet reporting, social media strategy and firm characteristics – an Australian study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yi Xiang ◽  
Jacqueline L. Birt
Keyword(s):  
Social Media ◽  
Firm Size ◽  
Best Practice ◽  
The Internet ◽  
Reporting Standards ◽  
Firm Characteristics ◽  
Financial Reports ◽  
Content Type ◽  
Wide Range ◽  
Social Media Strategy

Purpose This paper aims to investigate internet reporting and social media strategies by Australian firms. This study looks at the extent of internet reporting and considers firm characteristics associated with disclosing information on the internet. This research is timely as in the past decade, this paper has witnessed the rapid growth of technologies such as the internet and social media and their subsequent impact on business and the economy. Design/methodology/approach This paper constructs a disclosure index featuring a wide range of both financial and non-financial disclosures including social media strategy. This study then investigates the firm characteristics associated with the level of internet disclosure. Findings This paper finds that a firm’s internet reporting is associated with firm size, financial performance and analysts’ coverage but not associated with the percentage of independent board members. A firm’s social media strategy is associated with firm size and its environmental, social and corporate governance (ESG) ranking. Practical implications The findings can help firms improve their internet reporting disclosures by providing a comprehensive list of disclosures that could benefit users of financial reports. It also helps standard setters and regulators understand some of the firm factors related to internet reporting and provide guidance for standard setters to consider in developing best practice internet reporting standards. Originality/value The research features the top 100 Australian companies’ internet disclosures in 2018 and also includes social media strategy. The results highlight that there is room for improvement with firms’ internet disclosure. By constructing a comprehensive index, this study provides guidance for standard setters to consider in developing best practice internet reporting standards.

scholarly journals Critical strategic issues for the integration of facilities management into the development process

2017 ◽  
Vol 35 (4) ◽  
pp. 380-393 ◽  
Author(s):  
Matthew Paul Tucker ◽  
Mohd Rayme Anang Masuri ◽  
Alison Cotgrave
Keyword(s):  
Best Practices ◽  
Best Practice ◽  
Development Process ◽  
Research Approach ◽  
Facilities Management ◽  
Structured Interviews ◽  
Property Development ◽  
Content Type ◽  
Strategic Issues ◽  
The Uk

Purpose The purpose of this paper is to identify the critical strategic issues for the integration of facilities management (FM) into the development process (DP). It explains the factors that limit the integration and recognises the best practices applied in the property development industry in the UK. Design/methodology/approach The study employs a qualitative research approach through semi-structured interviews from the FM and property development industry in the UK. Findings The study discovered that the recognition of FM in the property development industry is encouraging. However, FM has been given a low priority in the property development industry, resulting in facilities managers being inadequately integrated into the DP. Originality/value The paper suggests that it is imperative to understand these strategic issues to promote best practice in the industry that improve the position of FM in the property development industry.

From place branding to placemaking: the role of events

2017 ◽  
Vol 8 (1) ◽  
pp. 8-23 ◽  
Author(s):  
Greg Richards
Keyword(s):  
Social Cohesion ◽  
Success Factors ◽  
Network Effects ◽  
Ad Hoc ◽  
Single Case ◽  
Place Branding ◽  
Holistic Approach ◽  
Content Type ◽  
Wide Range ◽  
The City

Purpose The purpose of this paper is to examine developments in the use of events by places from a predominantly place branding role based on image and economic impacts towards a broader placemaking approach aimed at holistic improvements in place quality. Design/methodology/approach The research is based on a single case study approach, with the Dutch city of ‘s-Hertogenbosch (Den Bosch) as the focus. Data sources include resident surveys, depth interviews and analysis of policy documents. Findings The Den Bosch case illustrates the emergence of a more holistic approach to the use of events as a placemaking tool. The city shifted from an ad hoc events policy to the development of a multi-annual programme designed to produce economic, image, social cultural and network effects. This approach seems to have been successful in stimulating visitation, increasing visitor spend and raising the international profile of the city. At the same time, the city has developed many activities designed to mobilise local stakeholder groups and increase social cohesion, which provide essential support for the necessary investment. Research limitations/implications There are indications that sustaining such a programme over the longer term is difficult in the face of political and economic change. Adoption of a holistic approach also requires the mobilisation of a wide range of stakeholders. Practical implications Critical success factors for placemaking are identified. Social implications The Den Bosch programme helped to increase social cohesion in the city by involving residents and local cultural groups in different projects. However, this required a differentiated approach based on the needs of each group. Originality/value This study presents a placemaking model that can help to identify the different elements required in a successful placemaking programme. This is developed from a practice approach, which has the value of paying attention to how event programmes can be initiated and sustained by a group of actors.

Entrepreneurial orientation and the role of the context. The case of the firm “Sa Panada Srl”

2020 ◽  
Vol 27 (3) ◽  
pp. 349-363 ◽  
Author(s):  
Michela Floris ◽  
Angela Dettori ◽  
Camilla Melis ◽  
Cinzia Dessì
Keyword(s):  
Entrepreneurial Orientation ◽  
Best Practice ◽  
Family Firms ◽  
Single Case ◽  
Narrative Approach ◽  
Content Type ◽  
Exploratory Approach ◽  
Practical Implications

PurposeThe paper aims to analyse the case of “Sa Panada srl”, a tiny Sardinian family firm, to provide intriguing insights for the study of entrepreneurial orientation in a context that is anchored in an apparent and hostile past.Design/methodology/approachAn exploratory approach is used to analyse a single-case study through a narrative approach. Data were analysed through the hermeneutic trio consisting of three phases: (1) explication – contextualisation, reconstruction and synthesis of the history; (2) explanation – identification, description and understanding of the meaning of the narrative; and (3) exploration – discussion and identification of theoretical and practical implications.FindingsThe study introduces novel best practices that help enhance entrepreneurial orientation in a difficult setting based on change reluctance and past anchored culture.Research limitations/implicationsTheoretically, the study contributes to the literature on entrepreneurial orientation, internationalisation and innovativeness of family firms embedded in a hostile context. The main drawback of the study is its explorative analysis of a single case.Practical implicationsFor practitioners, the research proposes the case study as a best practice able to inspire successful resilient behaviour and decisions for other firms that experience daily challenges.Originality/valueThe study elucidates the relevance of individual factors of family owners as endogenous elements that can balance contextual obstacles with ambitions of growth and development.

scholarly journals PPP projects: improvements in stakeholder management

2019 ◽  
Vol 27 (2) ◽  
pp. 544-560 ◽  
Author(s):  
Chika Amadi ◽  
Pat Carrillo ◽  
Martin Tuuli
Keyword(s):  
Stakeholder Management ◽  
Road Transportation ◽  
Dynamic Identification ◽  
Middle Income ◽  
Content Type ◽  
Middle Income Countries ◽  
Stakeholder Identification ◽  
Wide Range ◽  
External Stakeholders ◽  
Low And Middle Income

Purpose The implementation of public–private partnerships (PPPs), particularly in low- and middle-income countries, has been hampered by external stakeholders’ opposition leading to the failure of several projects. The purpose of this paper is to develop a framework to improve external stakeholder management in PPP projects. Design/methodology/approach Two case studies consisting of 23 interviews with a wide range of internal and external stakeholders were employed. This was supplemented with a focus group approach to validate the framework. Findings A new framework for the management of external stakeholders is developed. It encompasses new features such as the dynamic identification of stakeholders at each project phase and their corresponding interests. Research limitations/implications The scope is road transportation projects in Nigeria and thus the recommendations may not be globally applicable. Practical implications The findings can help the public sector and their agencies to manage external stakeholders and maintain successful relationships on PPP projects. Originality/value The paper contributes to existing knowledge in four key areas: it confirms that the skill and actions of internal stakeholders are vital to the stakeholder management process; it shows that one-off stakeholder identification proposed in literature is a flawed approach; it proposes that the identification of external stakeholders’ interests be dynamic; and it adds the perspective of low- and middle-income countries in stakeholder management in PPP projects.

The reflections of the CSR strategy in the activities of a public medium, as exemplified by Radio Gdańsk

2017 ◽  
Vol 30 (2) ◽  
pp. 217-231
Author(s):  
Anna Kalinowska-Żeleźnik ◽  
Sylwia Kuczamer-Kłopotowska ◽  
Anna Lusińska
Keyword(s):  
Public Relations ◽  
Supervisory Board ◽  
Market Strategy ◽  
Content Type ◽  
The Public ◽  
Csr Strategies ◽  
Public Media ◽  
Starting Point ◽  
Csr Strategy ◽  
The Subject

Purpose The purpose of this paper is to identify selected tools of external public relations (PR) employed by the public media in the area of corporate social responsibility (CSR) and to exemplify them with the activities of Radio Gdańsk in the years 2012-2015. Design/methodology/approach The opening section of the work is based on studies of the desk research type, i.e. analysis of the literature and industry data, plus exploration of the Radio Gdańsk website. The core part of the work was compiled based on primary research conducted under the quality method – a direct unstructured telephone interview held with a member of the Radio Gdańsk Supervisory Board. The interview concerned the activities of Radio Gdańsk in the years 2012-2015. The information acquired via telephone surveys has been supplemented with more written sources. The sources contained some detailed data without which the analysis of the subject matter would not have been possible. The authors of this study maintain that not only have the data acquired made the analysis possible but also that the paper ought to be treated only as a preliminary study with some interesting findings and a starting point for further analyses. Findings Reaching for actions of the CSR area carries tangible benefits also to the public media which consolidate their competitive edge thanks to the positive image of a socially engaged enterprise. Thus, using CSR tools, the public media are setting a model of a kind for others. Analysis of the Radio Gdańsk activity areas reveals that the broadcasters successfully employ the selected tools of external communication (external PR) which enable them to put in flesh the postulates of CSR and effectively create their image of a sensitive and socially engaged institution. Research limitations/implications This study is based on an analysis of one of a dozen public radio stations and it has some interesting findings, which may be a starting point for further research into the subject. However, it gives the authors no answer as to whether other public media outlets in Poland implement CSR strategies, and what tools they apply in this respect. The authors think that the phenomenon deserves comprehensive and thorough research, which would help us broaden our knowledge of the problem. Yet another interesting aspect of the study, which is mentioned in the introduction, is the question whether (and if so – to what extent) the public media outlets implement CSR policies as part of their market strategy. The policies may after all be merely some intuitive attempts resulting from the general mission of such entities and unstable market situation, and in such cases the noble goals of CSR may be achieved solely by accident. Practical implications Using CSR tools, the public media are setting a model of a kind for others (i.e. commercial firms). Originality/value The assumptions of a CSR strategy can be found reflected in public media operations and become an action model of a kind for the management of commercial firms.

A business model approach to supply chain management

2015 ◽  
Vol 20 (6) ◽  
pp. 587-602 ◽  
Author(s):  
Peter Trkman ◽  
Marko Budler ◽  
Aleš Groznik
Keyword(s):  
Business Model ◽  
Dynamic Capabilities ◽  
Business Models ◽  
Single Case ◽  
Secondary Data ◽  
Capabilities Approach ◽  
Model Management ◽  
Content Type ◽  
Strategic Issues

Purpose – This paper aims to extend the topics from a 2007 paper to stimulate debate on strategic issues vital for the long-term success of supply chains (SCs). The authors upgraded from SC process modelling towards SC business model management; from information to knowledge transfer and from the maturity of SC to dynamic capabilities. The paper attempts to identify and connect the elements of SC business model and the key issues for development of dynamic capabilities to enable future redesign of business models. Design/methodology/approach – The paper develops two frameworks showing the elements of an SC business model and the interconnection of those elements and dynamic capabilities. The use of these frameworks is demonstrated in a case study of Post of Slovenia. The case uses both primary and secondary data gathered from interviews, publicly accessible articles and internal reports. Findings – An SC should develop the elements of its business model in such a way that it will be able to continually change its existing or add a new business model from the AS-IS state to a currently unpredictable “TO-BE” state as a response to currently unknown changes in its business model. Research limitations/implications – The selection of the elements in the frameworks is partly arbitrary. A single case study was conducted. Practical implications – SCs should not simply focus on improving the maturity/efficiency of current processes but can use the findings to carefully design their current business model and develop dynamic capabilities for future changes. Originality/value – This paper summarises and extends the recent literature through the dynamic capabilities approach and business model management and proposes two frameworks and identifies topics relevant for future development of the SCM field.

scholarly journals Lean Six Sigma and marketing: a missed opportunity

2014 ◽  
Vol 63 (5) ◽  
pp. 665-674 ◽  
Author(s):  
Lara Chaplin ◽  
Simon T.J. O’Rourke
Keyword(s):  
Six Sigma ◽  
Single Case ◽  
Lean Six Sigma ◽  
Illustrative Case ◽  
Content Type ◽  
Marketing Function ◽  
Marketing Orientation ◽  
Csr Strategy ◽  
The Impact

Purpose – The purpose of this paper is to assess the current use being made of the sustainability message within business improvement activity and project justification within individual businesses. Design/methodology/approach – This is a reflective paper that looks at an illustrative case study against the wider perspectives of Lean Six Sigma (LSS) implementation, market orientation and business improvement initiatives in general. Findings – The piece discusses the gains derived from the LSS projects and identifies gaps in potential benefits in particular the paper questions how well any potential marketing messages were exploited by the organisation. The findings critically evaluates the impact that marketing function involvement could have in helping to promote the wider productivity message and its contribution to the wider corporate social responsibility (CSR) strategy for the organisation. The document also suggests how the company could leverage internally focused projects to adopt a companywide marketing orientation and use such leverage to support future LSS project selection and justification. Research limitations/implications – The observations are limited to a single case study, although tempered by the authors’ wider experience. Further empirical research is required to validate the observations and conclusions. Practical implications – The proposed approach to future improvement initiatives can help to increase the wider productivity message and assist organisations to exploit their internal projects in external communications and wider CSR strategy. Originality/value – The paper proposes an approach that can be used to widen organisational involvement in improvement initiatives allowing future project justification to be less internally cost focused, more holistic with a focus on customer voice.

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