scholarly journals Tourism 2025: an industry perspective

2015 ◽  
Vol 1 (1) ◽  
pp. 53-57 ◽  
Author(s):  
Simon Wallace ◽  
Steve Riley
Keyword(s):  
New Zealand ◽  
Tourism Industry ◽  
Collective Actions ◽  
Content Type ◽  
Stakeholder Support ◽  
Wide Range ◽  
Framework Model ◽  
Challenges And Opportunities ◽  
Small Industry ◽  
Global Tourism

Purpose Tourism 2025 – Growing Value Together/Whakatipu Uara Ngatahi is a framework to unite New Zealand's large and diverse tourism industry and ignite strong, aspirational economic growth. Its goal is to see the tourism industry contribute $41 billion a year to the New Zealand economy by 2025, up from $24 billion now. It provides vital context for some collective actions by big or small industry clusters and for thousands of actions individual businesses will take each year. The paper aims to discuss these issues. Design/methodology/approach A wide range of tourism industry stakeholders were consulted over an 18‐month period to ensure the project was being developed on a solid, evidence‐based foundation. There was strong stakeholder support for a framework which the private sector takes ownership of and responsibility for, but which also recognises that public sector support is vital. The project team developed a “straw‐man” growth framework model which resulted in carrying out detailed investigations and consultation to test and, where necessary, adjust that model into its final form. Findings There were four major forces shaping the global tourism market. There was one positive force for New Zealand countered by three tough challenges. The strawman growth framework comprised five separate yet inter‐connected “cycle of growth” themes. These themes are relatively consistent with global national tourism plans that were studied. Used intelligently and in harmony, with the industry fully understanding the inter‐relationships and inter‐dependencies within the “cycle of growth”, the key themes enable the tourism industry to successfully come to grips with the challenges and opportunities ahead. Originality/value Tourism 2025 is aimed at aligning the industry on a pathway towards aspirational growth.

Stakeholder dialogue: strategic tool or wasted words?

2017 ◽  
Vol 38 (5) ◽  
pp. 3-11 ◽  
Author(s):  
Laetitia Guibert ◽  
Julia Roloff
Keyword(s):  
Best Practice ◽  
Stakeholder Management ◽  
Single Case ◽  
Stakeholder Dialogue ◽  
Content Type ◽  
Strategic Issues ◽  
Csr Strategies ◽  
Stakeholder Support ◽  
Wide Range ◽  
Csr Strategy

Purpose The purpose of this study is to identify which stakeholder dialogue approach has the best outcomes. Moreover, it is investigated how stakeholder dialogue practices are linked to the quality of stakeholder management and the maturity of corporate social responsibility (CSR) strategy. Design/methodology/approach Twelve CSR managers of 11 French enterprises are interviewed. Findings Four different types of stakeholder dialogue are identified and their characteristics, as well as the opportunities and risks connected to each approach, are discussed. Research limitations/implications Only a limited number of enterprises operating in France are studied. More research is needed to ensure the generalisability to other countries and to identify the prevalence of each dialogue type. Practical implications Proactive companies manage their stakeholders in a mutually beneficial way and receive more stakeholder support on strategic issues. They discuss issues material to stakeholders, include a wide range of stakeholders and organise frequent meetings. This approach, the Hanoï Dialogue, has the best outcomes and is, therefore, best practice. Social implications Stakeholder dialogue is key for the development of CSR strategies which truly benefit society. Originality/value Although stakeholder dialogues become empirically more relevant, most researchers conduct single-case studies of good practices and do not systematically compare a range of practices.

Halal tourism: conceptual and practical challenges

2019 ◽  
Vol 10 (1) ◽  
pp. 87-96 ◽  
Author(s):  
Erhan Boğan ◽  
Mehmet Sarıışık
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Primary Source ◽  
Tourism Industry ◽  
Critical Assessment ◽  
Primary Research ◽  
Content Type ◽  
Related Literature ◽  
Global Tourism ◽  
Practical Implications

PurposeMuslim tourists participating in halal tourism activities represent a valuable niche market for global tourism industry. The purpose of this study is to clarify the concepts of halal tourism and Islamic tourism and to draw attention to some conceptual and practical challenges in the halal tourism industry.Design/methodology/approachThe paper is based on a critical assessment of the literature in this field. To differentiate the concepts and to discuss practical and conceptual challenges, the authors found some references by reviewing the existing definitions in related literature and the primary source of the concepts which is Holy Book of Islam, Quran.FindingsThe terms “intention” and “Islamic motivation” can be used to differentiate Islamic tourism and halal tourism. The authors suggest calling hotels that provide good and services in halal tourism industry as “halal hotels” and tourists as “Muslim tourists”. One of the leading practical challenges in halal tourism is having lack of halal standards, especially for hotels. As the way Muslims understand and adapt their lives to Islam is quite different, which means this market is not homogenous, the authors suggest that halal hotels should be scaled through different qualifications in different countries.Research limitations/implicationsThis study is based on literature review, and it lacks primary research.Practical implicationsCurrent paper stresses the need for consistent use of Islamic-related tourism terms in industry. Hotel companies should have halal certifications that will provide assurance to customers. It is highly important for hotel companies to inform their target guests about the location of hotel before arriving at hotel. This is because halal hotels and other hotels are usually located in resort destination, especially in Turkey.Originality/valueThis paper is one of the leading papers that differentiates Islamic tourism and halal tourism concepts. It also provides several conceptual and practical issues in halal tourism industry.

World trends and the state of Portuguese tourism – round table on opportunities for businesses development

2016 ◽  
Vol 8 (6) ◽  
pp. 670-676 ◽  
Author(s):  
Jorge Costa ◽  
Silva Carvalho
Keyword(s):  
Round Table ◽  
Tourism Industry ◽  
Public And Private ◽  
Content Type ◽  
Effective Strategies ◽  
Current State ◽  
Tourism Sector ◽  
Tourism Experience ◽  
Challenges And Opportunities ◽  
Practical Implications

Purpose This paper aims to identify the current state of the Portuguese tourism, its opportunities and challenges based on the conclusions of the International Tourism Forum (ITF)/Worldwide Hospitality and Tourism Themes (WHATT) Round Table attended by representatives of the main public and private entities of the tourism sector in Portugal. Design/methodology/approach This paper presents and discusses the main conclusions resulting from the ITF/WHATT Round Table. The event was organized by the Institute for Tourism Planning and Development, under the theme “Tourism in 2016: from trends to results”. Findings The ITF/WHATT Round Table concluded that the tourism industry worldwide and in Portugal, in particular, is facing major challenges that call for innovative ways of managing the tourism experience. On the other hand, world tourism growth was seen as a reality that will remain, and destinations will have to continue working to achieve better tourists instead of getting more tourists. Practical implications This analysis provides knowledge about the current state of the Portuguese tourism, its challenges and opportunities while identifying innovative ways and likely solutions to improve the experience of tourists visiting Portugal. Originality/value The profiling of the current state of the Portuguese tourism, its opportunities and challenges contributes to the design of more effective strategies to improve the Portuguese tourist offer and the experience of tourists visiting Portugal.

Exploring the current issues, challenges and opportunities in tea tourism: a morphological analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sanjana Mondal ◽  
Kaushik Samaddar
Keyword(s):  
Focus Group ◽  
Morphological Analysis ◽  
Single Point ◽  
Tourism Industry ◽  
Ethnographic Study ◽  
Sustainable Growth ◽  
Content Type ◽  
Critical Dimensions ◽  
Challenges And Opportunities ◽  
Group Sessions

Purpose In quest of exploring the issues, challenges and opportunities prevailing in the tea tourism industry, this study aims to present a comprehensive morphological analysis (MA). More specifically, it identifies critical dimensions that bear significance for the sustainable growth of tea tourism. Design/methodology/approach The present study adopted a triangulation method of research involving an ethnographic study (ES) followed by a series of focus group sessions carried out from the prominent tea-producing districts in India. This study accords equal importance to both the demand and supply perspectives of tea tourism and its stakeholders. Findings Critical dimensions such as improper planning and marketing efforts, limited collaboration among stakeholders, the involvement of local people, socio-economic inequality and consumer’s attitude towards tea tourism were identified as major issues and challenges. Research limitations/implications The present research limits its scope to the geographical boundary within India keeping cross-boundary research for future study. This study will aid future researchers and scholars in expanding the domain of tea tourism. Practical implications The present study bears significance to the policymakers, governing bodies, marketers, tour operators in embracing a socio-economic perspective while undertaking a suitable strategy towards marketing of tea tourism and ensuring its sustainable development. Originality/value This study makes a novel attempt in blending the ES, focus group sessions and MA, together in a single research initiative, making it a single point reference in tea tourism literature.

scholarly journals Exploring conflicts between stakeholders in tourism industry. Citizen attitude toward peer-to-peer accommodation platforms

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José María Martín Martín ◽  
Juan F. Prados-Castillo ◽  
Mónica de Castro-Pardo ◽  
Juan De Dios Jimenez Aguilera
Keyword(s):  
Rural Areas ◽  
Disease Transmission ◽  
Exploratory Study ◽  
Peer To Peer ◽  
Tourism Industry ◽  
Content Type ◽  
Wide Range ◽  
Depth Analysis ◽  
Negative Impacts ◽  
The One

Purpose The expansion of online platforms for renting tourist accommodations has given rise to a great deal of controversy in society. Likewise, the arrival of tourists in residential settings has led to a wide range of positive and negative impacts, resulting in conflicts between different stakeholders. The purpose of this paper is to analyze whether there is variation in the perception of the impacts associated with peer-to-peer accommodation platforms among different stakeholders? Additionally, it also seeks to investigate what kind of impacts generate the highest level of conflict among stakeholders? Design/methodology/approach Given the relative novelty of the problem, this paper proposes an exploratory study that sheds light on some of the main issues with the purpose of supporting further research in the future. The aim is to analyze which impacts are perceived as more positive or negative by each group and to create indexes of conflict for these groups regarding their perception of the impacts. This study is based on fieldwork carried out in April 2020, which consists of 600 online surveys of local residents in the city of Granada. This city, one of Spain’s main tourist spots, suffers the highest tourist pressure in the country. Findings The exploratory study suggests that the greatest consensus is generated in the assessment of economic impacts, either negative or positive. The greatest conflicts are related to the assessment of the effect of this activity on housing preservation. The group comprising accommodation owners of tourist flats is the one that shows a more dissenting opinion from the rest, confronting especially the group formed by citizens whose income depends on tourism. Originality/value There is a lack of studies on the perception of tourism impacts associated with online tourism rental platforms. This is the first study to analyze both, how the main stakeholders associated with this activity assess the different impacts derived from this form of tourist accommodation as a whole and the conflicts derived from such an assessment. An additional innovation is that the analysis investigates the potential fear of disease transmission caused by tourists. It would be interesting to continue this research by applying the same questionnaire in different environments, such as rural areas or societies with different structures from the one analyzed here. Likewise, future in-depth analysis of some of the conflicts is recommended so as to ascertain their origin.

scholarly journals Post-COVID-19 crisis travel behaviour: towards mitigating the effects of perceived risk

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tafadzwa Matiza
Keyword(s):  
Decision Making ◽  
Perceived Risk ◽  
Travel Behaviour ◽  
Potential Effect ◽  
Tourism Industry ◽  
Potential Influence ◽  
Content Type ◽  
Global Tourism ◽  
Tourist Behaviour ◽  
The Impact

Purpose The purpose of this paper is to provide insight into the on-going COVID-19 pandemic and its potential influence on tourist behaviour in the short- to medium-term. While the influence of the pandemic on tourist’s perceived risk and its impact on their future travel behaviour is understandably yet to be established, the present paper discusses the potential nexus. Additionally, this paper provides tourism practitioners with some recommendations for mitigating the effect of potential heightened perceived risk on travel and tourism decision-making post the COVID-19 crisis. Design/methodology/approach The present paper synthesises contemporary academic literature on perceived risk and post-crisis tourism with emerging information associated with the unfolding COVID-19 crisis. Findings This paper draws empirical evidence from studies related to previous health crises and their impact on tourism, as well as tourist behaviour. By discussing previous studies within the context of the on-going COVID-19, it is possible to anticipate the influence that perceived risk associated with the pandemic may have on the post-crisis behaviour of tourists. Also, short-term measures to mitigate the effects of risk on tourism are posited to guide practitioners in the future recovery of the sector. Research limitations/implications The COVID-19 pandemic is an unprecedented and on-going crisis for the global tourism industry. Hence, the present paper serves as a primer to a broader discussion within the tourism discourse and provides theoretical direction for future tourism research. Practical implications Key to the recovery of the global tourism industry will be encouraging both domestic and international tourism activity. However, while the impact of the COVID-19 crisis on tourist behaviour is yet to be substantiated, previous research predicts a situation of heightened perceived risk and the potential cognitive dissonance that may negatively influence tourist decision-making. To mitigate this potential effect, governance, augmented immigration policy, destination media profiling, recovery marketing and domestic tourism will be critical interventions. Originality/value This paper is one of the first to discuss the potential influence of the COVID-19 pandemic on the post-crisis decision-making process of tourists and their conative behaviour. As a primer to further empirical research, this paper sets a pertinent research agenda for academic inquiry within an evolving and increasingly uncertain global tourism market.

Transformative potential of events – the case of gay ski week in Queenstown, New Zealand

2019 ◽  
Vol 74 (5) ◽  
pp. 1081-1090 ◽  
Author(s):  
Willem J.L. Coetzee ◽  
Xiang Neo Liu ◽  
Crystal V. Filep
Keyword(s):  
New Zealand ◽  
Research Methods ◽  
Empirical Research ◽  
Design Methodology ◽  
Qualitative Data ◽  
Content Type ◽  
Transformative Potential ◽  
Behavioural Characteristics ◽  
Wide Range ◽  
Depth Interviews

Purpose Previous research has explored a relatively narrow representation of the lesbian, gay, bisexual, transsexual and queer (LGBTQ) community. Yet modern event attendees are part of a diverse niche group within the broader LGBTQ community. This group comprises a wide range of event attendees in search of more than sex, clubs and feather boas. This paper aims to report on empirical research conducted in Queenstown, New Zealand, during the 2016 Gay Ski Week (GSW) and explores the transformative, inclusive potential of event places, social atmospheres and experiences. Design/methodology/approach Ethnographic and autoethnographic research methods were used in this study for the exploration of transformative tourism experiences. Qualitative data were collected via in-depth interviews, observations and one of the author’s immersive experiences of the event. This author was able to bridge the divide between research and participant, contributing to a contextualised understanding of various participants’ subjective realities. Findings The paper reports on and discusses empirical findings, which are organised under the meta-themes of place and social atmosphere, attendee experiences, acceptance and inclusivity. Research limitations/implications From these themes emerge a broader understanding of how LGBTQ tourism events can contribute to transformative, inclusive experiences. Originality/value This paper explores the need for event managers to revisit and adapt to the demographic, motivational and behavioural characteristics of the modern gay event attendee. In particular, this paper discovers the motivations of Asian gay attendees as a marginalised community within a traditional LGBTQ event in a traditional heterosexual destination.

Portuguese tourism: How to share success?

2018 ◽  
Vol 10 (6) ◽  
pp. 705-711 ◽  
Author(s):  
Jorge Costa ◽  
Silva Carvalho ◽  
Daniela Rodrigues
Keyword(s):  
Round Table ◽  
Tourism Industry ◽  
International Travel ◽  
International Tourism ◽  
Round Table Discussion ◽  
Content Type ◽  
Travel And Tourism ◽  
Current State ◽  
Tourism Sector ◽  
Challenges And Opportunities

Purpose The purpose of this paper is to draws on the main conclusions of an International Tourism Forum Round Table discussion, attended by representatives of the main entities of the tourism sector in Portugal as well as international travel and tourism specialists. The authors identify the importance of making travel and tourism growth sustainable and discuss how success approaches can be shared more widely. Design/methodology/approach The main conclusions resulting from the International Tourism Forum Round Table are presented and discussed. The event was organised by the Institute for Tourism Planning and Development (IPDT), with Sponsorship support from the Solverde Group, under the theme: “Tourism in 2018: How to Share Tourism Success”. Findings Participants in the International Tourism Forum Round Table concluded that the tourism industry worldwide and in Portugal in particular, is facing major challenges that calls for innovative ways of managing the tourist experience. Several questions regarding tourism have been discussed, including desertification in some inland cities and villages. Originality/value This paper provides knowledge about the current state of Portuguese tourism, its challenges and opportunities and identifies innovative ways and likely solutions for drawing tourists to other regions of the country – beyond the major cities.

Burnt to a crisp? Understanding drivers of burnout amongst New Zealand workers

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jarrod Haar
Keyword(s):  
New Zealand ◽  
Organizational Support ◽  
Odds Ratio ◽  
Assessment Tool ◽  
Content Type ◽  
Large Size ◽  
Wide Range ◽  
Confirmatory Factor ◽  
Long Work Hours ◽  
Risk Rate

PurposeJob burnout is a popular topic for researchers and a pressing issue for employees and employers. However, the most popular measure has become widely critiqued, and a new construct – the Burnout Assessment Tool (BAT) – has been offered as a better way to assess burnout.Design/methodology/approachThe study uses data from 1,022 employees across a wide range of occupations, sectors and industries. Confirmatory factor analysis (CFA) and odds ratio calculations are explored.FindingsThe present psychometric properties of the BAT construct are supported. Overall, 11.1% of employees met the high burnt-out risk threshold. Determinants of burnt-out risk were explored, with significant findings from high perceptions of organizational support, large firm-size, young age and long work hours found. No gender differences. The odds ratio provides greater insights into the risks associated with factors, especially working 55+ hours/week, which resulted in 580% higher risk of burnt-out risk.Research limitations/implicationsThe findings highlight the danger of burnt-out risk and provide a useful benchmark for those exploring the burnt-out risk rate.Originality/valueThe BAT has not been tested in New Zealand across a sample of employees. Given the large size and breadth of employees, this provides useful generalizability to the BAT-NZ. The determinants tested here are all unique to the literature and provide new insights.

scholarly journals Stakeholder perspectives of the future of accessible tourism in New Zealand

2015 ◽  
Vol 1 (3) ◽  
pp. 223-239 ◽  
Author(s):  
Brielle Gillovic ◽  
Alison McIntosh
Keyword(s):  
New Zealand ◽  
Tourism Industry ◽  
Exploratory Research ◽  
Structured Interviews ◽  
Human Right ◽  
Cultural Shift ◽  
Data Accessibility ◽  
Content Type ◽  
Stakeholder Perspectives ◽  
The Future

Purpose The purpose of this paper is to put forward the argument that New Zealand’s tourism industry generally fails to acknowledge the importance of the access market. Despite anecdotal evidence of the market’s value and strong legislation, New Zealand’s access market arguably remains underserviced and misunderstood. The current research sought to explore social and business rationales to support a future for accessible tourism in New Zealand, from the perspectives of its key stakeholders. It sought to uncover contemporary issues in the tourism industry, to examine the capacity and context for which issues can be addressed and overcome, to achieve a future for accessible tourism in New Zealand. Design/methodology/approach Under the interpretive paradigm, original, exploratory research was conducted. Semi-structured interviews were carried out with ten key New Zealand tourism industry stakeholders who agreed to participate in the research. Qualitative data were thematically analysed. The following five key themes inductively emerged from the data: “Accessibility as a human right: Developing a culture of accessibility”; “Accessible tourism: Good for business?”; “Bottom-up, market-led approach”; “Leadership from the top: Moving from apathy to action”; and “Meeting somewhere in the middle”. The five themes correspond to themes evidenced in the wider literature and present propositions for the future development of accessible tourism in New Zealand. Findings Findings revealed stakeholder opinions of an industry exemplifying minimal awareness and consideration for accessibility. Accessibility was perceived to be an issue of social change, requiring the achievement of a cultural shift where accessibility is envisioned as a cultural norm necessary for the future. Whilst top-down leadership and support were deemed pertinent, ownership and accountability were seen to be crucial at the lower, operational levels of the industry. A “meeting in the middle” was reported necessary to see the leveraging of a greater push towards accessibility and emphasising more prominently, what has been and can be done, moving forward into the future. Originality/value This paper provides original insights into the current and future scope of accessible tourism in New Zealand from the perspectives of its stakeholders. The key themes derived from the research assist knowledge for aligning the industry on a pathway towards achieving the necessary awareness and collaboration required in order to offer accessible tourism experiences to all.

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