Opportunism and the dynamics of strategic outsourcing relationships

2018 ◽  
Vol 11 (2) ◽  
pp. 224-249 ◽  
Author(s):  
Sherwat Elwan Ibrahim ◽  
Khaled Farouk Mohamed Altahawi
Keyword(s):  
Power Balance ◽  
Research Approach ◽  
Exploratory Research ◽  
Time Dimension ◽  
Content Type ◽  
Contractual Relationship ◽  
Theoretical Perspectives ◽  
Strategic Outsourcing ◽  
State Of Power ◽  
Power And Dependence

PurposeThis study aims to investigate the effect of power and dependence as separate constructs on opportunism. Power-dependence studies have been previously used to explain opportunistic behavior in strategic outsourcing relationships. However, there have been no clear distinctions about the separate effects of each regardless of the different theoretical dispositions each construct uses with respect to the dynamics of strategic outsourcing.Design/methodology/approachThis study used multiple theoretical perspectives to analyze the courses of six dyadic strategic outsourcing relationships from the pharmaceutical industry in Egypt. The study employed an exploratory research approach to retrospectively examine the development of dependency and power-balance variables throughout the pre- and post-contractual phases.FindingsThe paper concludes with a time-phased theoretical framework and a set of propositions that further segment the post-contractual relationship phase. The segmentation allows for better studying the outsourcing phenomenon and differentiates between having power, recognizing power and exercising power.Research limitations/implicationsThe paper theorizes that buffering against opportunism requires a certain state of power-balance awareness, as power was found to be dynamic, relative and arguably “perceptual”. This awareness would not be needed if the outsourcing relationship was static, but given the time argument in this study, awareness of the power-balance shifts becomes necessary in managing strategic outsourcing relations.Practical implicationsThe comprehensive framework represents a guiding tool for managers who are planning to, or are currently involved in, strategic outsourcing relationships.Originality/valueThis study applied a time dimension to studying opportunism in strategic outsourcing relationships, and used this perspective to examine the length of the period of mutual dependency and power-balance between buyers and suppliers. The notions of power-balance awareness and latent sources of power are introduced.

Stakeholder views on sustainability in an urban destination context: an inclusive path to destination competitiveness

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gaurav Panse ◽  
Alan Fyall ◽  
Sergio Alvarez
Keyword(s):  
Urban Tourism ◽  
Research Approach ◽  
Exploratory Research ◽  
Tourism Destination ◽  
Urban Settings ◽  
Content Type ◽  
Cultural Sustainability ◽  
Mass Tourism ◽  
Destination Competitiveness ◽  
Development Goals

Purpose Mass tourism in urban settings has proven to be economically significant in many parts of the world. To date, however, the academic debate on sustainable tourism has focused primarily on the ecological and socio-cultural sustainability of tourism in rural and coastal, rather than urban, settings. This paper aims to review the emerging debate on sustainable urban tourism, its complexities and challenges, and questions how urban destinations that are striving to become sustainable cities, can leverage benefit from the implementation of sustainable policies and practices to achieve tourism ‘destination’ competitiveness. Design/methodology/approach The paper uses a qualitative, exploratory research approach using in-depth interviews to seek responses from key stakeholders on their views and experiences of sustainability in the context of an urban destination. Thematic analysis is used to analyze and present the findings. Findings This study concludes that destinations need to be viewed in their broader regional context. Rather than be viewed solely as destinations that are ‘kind to the environment,’ sustainable urban destinations need to demonstrate a deeper commitment to all stakeholder groups, and especially local residents, to provide a fair and desirable ecosystem for achievement of the UN Sustainable Development Goals. Originality/value This paper reflects on the potential relationship between ‘urban sustainability’ and the ‘destination competitiveness’ of an urban tourism destination. This then will provide the platform for sustainability to truly contribute to future destination competitiveness.

Can return on investment in knowledge management initiatives in organizations be measured?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maayan Nakash ◽  
Dan Bouhnik
Keyword(s):  
Knowledge Management ◽  
Return On Investment ◽  
Objective Assessment ◽  
Business Environment ◽  
Performance Measure ◽  
Research Approach ◽  
High Status ◽  
Theory Approach ◽  
Exploratory Research ◽  
Content Type

PurposeThis paper focuses on the meanings attributed to the measurement of return on investment (ROI) in knowledge management (KM) initiatives in knowledge-intensive organizations. At the heart of this exploratory research is the introduction of a unique coherent perspective of discipline experts regarding the ROI metric, as part of their perception of assessing effectiveness in this field.Design/methodology/approachThe research begins with in-depth semi-structured personal interviews and continues with focus groups, as part of a qualitative research paradigm. The data were analyzed using a thematic analysis method, based on the grounded theory approach.FindingsThe findings provide empirical evidence regarding the significant challenges associated with the objective assessment of KM performance, which is deeply rooted in numerical-financial values. Despite the high status of ROI in the business environment, the authors find that decision-makers surprisingly avoid evaluating ROI for the most important resource of the organization, notwithstanding the immeasurable hopes that depend on this performance measure and the expectation of establishing the profitability of investment in organizational KM.Originality/valueThe uniqueness of this research is the adoption of the skeptical-critical research approach. For the first time, the authors interrogate the suitability and relevance of the general model of the ROI metric as a means of proving the value and contribution of well-managed knowledge to organizations. The authors call for adoption of a new integrative perspective for evaluating effectiveness, which will reflect the holistic set of KM in organizations.

Triggers and motivators of privacy protection behavior on Facebook

2019 ◽  
Vol 33 (1) ◽  
pp. 57-72 ◽  
Author(s):  
Linda Alkire ◽  
Johannes Pohlmann ◽  
Willy Barnett
Keyword(s):  
Social Media ◽  
Privacy Protection ◽  
Well Being ◽  
Social Recognition ◽  
Research Approach ◽  
Exploratory Research ◽  
User Privacy ◽  
Content Type ◽  
Area Of Interest ◽  
The Impact

Purpose Internet user privacy risks have been a topical subject with respect to consumers, corporations and governments. In line with the recent privacy scandals linked to social media, the aim of this study is to explore users’ privacy protection behaviors (PPB) on Facebook through the actions they take to protect their privacy, their underlying motives and the values behind these protective actions. Moreover, this study aims to address an unintended consequence of Facebook usage. Despite Facebook’s positive and uplifting goal of connecting people, consumers are forced to resort to specific behaviors to protect their privacy and well-being. Design/methodology/approach This study adopts an exploratory research approach by using a well-established qualitative technique: structured laddering interviews. In total, 20 in-depth personal interviews were conducted with the Millennials. Findings Results show that the process of privacy protection is initiated by experiences, uncertainty and literacy, rather than threats, which leads to concerns that trigger PPBs. The most common PPBs include: “Reflection,” “Avoidance,” “Intervention,” “Restriction,” “Control,” and “Restraint.” The underlying motives for the adoption of these strategies include: “Success,” “Security,” “Social Recognition,” “A World of Peace,” “Exclusivity of Self,” “Being in Control,” “Meaning” and “True Friendship”. Originality/value The present research adopts a transdisciplinary framework to help fill the gap regarding the interplay of PPBs on Facebook, the triggers of those behaviors and their underlying motives. It contributes to the service literature and practice as it provides insights into a growing area of interest, whereas more social media channels are being created and more services are using social media strategies to engage and interact with their customers. Finally, it addresses the growing need to consider the impact of technological services, including internet and social media, on consumers’ and societies’ well-being.

The temporal dimension from the perspective of internationalisation: a theoretical discussion

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Beatrice Zanellato Mayer ◽  
Dinora Eliete Floriani
Keyword(s):  
Theoretical Model ◽  
Theoretical Models ◽  
Research Approach ◽  
Time Dimension ◽  
Temporal Dimension ◽  
Content Type ◽  
Negative Results ◽  
Experience Of Time ◽  
Temporal Aspects ◽  
Post Entry

Purpose This paper aims to analyse how the temporal dimension is conceptualised in studies of the internationalisation process of firms and its implications. Theoretical models such as U-Model and INV explain the process of internationalisation as dynamic; nonetheless, time is approached as an underlying aspect of the process. In this essay, time is brought to the spotlight since, despite its strategic relevance, it has been treated implicitly in studies of the internationalisation processes, except in those that address the speed of internationalisation. Design/methodology/approach Based on a critical reassessment of the academic literature, the authors present theoretical arguments and highlight elements to be considered in the analysis of the temporal dimension throughout the internationalisation process of firms. Findings This essay focuses on expanding the comprehension of temporality in the internationalisation process, that underlies periods of changes, implied also in periods of stability. The paper discusses time dimension implications during the internationalisation process and reveals that there is an interaction between temporal verticality (context/events), subjective dimension of time (perception and interpretation of time) and objective dimension of time (stability and changes). Therefore, it sustains that these interactions compress past, present and future actions in the internationalisation process. Research limitations/implications Because of the chosen research approach, this essay did not empirically apply the theoretical model and propositions. Therefore, future studies may empirically apply the propositions and use the temporal lens to look deeper at the temporality of internationalisation process and shed further light on the mechanisms that interlink the pre-and post-entry phases. Practical implications The argument helps entrepreneurs understand that actions throughout the internationalisation process are also influenced by the experience of time and not only governed by rational matters. Changes in the context can alter the perception of present time as being restricted, and in turn, may alter the flux of future internationalisation actions. However, if actions are conducted in a precipitated manner it can bring forth negative results for the firm. It is essential to recognise the importance of temporal verticality and subjective dimension of time as influencers of future actions of the objective dimension of time in the process of internationalisation. Originality/value While most research is restricted to understanding time as speed, this essay brings a theoretical model extending the knowledge of time in the literature of international business and international entrepreneurship, by including factors that imply temporality. By explaining the relationship between temporal aspects, it is argued that temporal verticality (events and context) influences temporal subjectivity (perception of the present and interpretation of the past) to direct future actions of the temporality of internationalisation (stability and changes).

scholarly journals Diffusion of management accounting innovations: a virus perspective

2019 ◽  
Vol 15 (4) ◽  
pp. 513-534 ◽  
Author(s):  
Daniel Johanson ◽  
Dag Øivind Madsen
Keyword(s):  
Empirical Research ◽  
Management Accounting ◽  
Diffusion Theory ◽  
Future Research ◽  
Research Approach ◽  
Content Type ◽  
Accounting Research ◽  
Innovation Diffusion Theory ◽  
Management Fashion ◽  
Theoretical Perspectives

Purpose The diffusion of management accounting innovations (MAIs) is the focus of much debate in the management accounting research community. Extant contributions have drawn on a large of number of theories, including innovation diffusion theory and various sociologically inspired theories such as management fashion. The purpose of this paper is to examine and develop Røvik’s virus theory in the context of how MAIs diffuse. The paper further evaluates and elaborates on the potential usefulness of the virus perspective to empirical research on MAIs. Design/methodology/approach The paper uses a conceptual and explorative research approach. The paper introduces the virus perspective and compares this perspective with several other theoretical perspectives often used in studies of the diffusion of MAIs. This enables the identification of characteristics specific to the virus perspective. The paper also re-examines a number of prior studies of MAIs and identifies different virus characteristics implicit in these studies. Findings The findings of the paper imply that the virus perspective is a useful basis for empirical research on MAIs. The virus perspective differs from other theoretical perspectives in several respects and is particularly suited for longitudinal studies of both MAIs and organizational change. However, the perspective could be used at other levels of analysis as well. The extant studies reviewed in this paper provide support for the viral characteristics of MAIs. The paper also identifies and discusses avenues for future research using the virus perspective as a theoretical lens. Originality/value The virus perspective has been given little attention in research on MAIs, as well as more generally within accounting research. This research paper demonstrates that the virus perspective offers a rich and valuable conceptual framework for studying how demand-side organizations are affected by MAIs over extensive periods of time. The paper also discusses the implications of the virus perspective with respect to the research method.

What do you know about me? Digital privacy and online data sharing in the UK insurance sector

2019 ◽  
Vol 18 (2) ◽  
pp. 281-303 ◽  
Author(s):  
Ian R. Blakesley ◽  
Anca C. Yallop
Keyword(s):  
Data Sharing ◽  
Data Privacy ◽  
Small Sample ◽  
Consumer Perceptions ◽  
Future Research ◽  
Research Approach ◽  
Exploratory Research ◽  
Content Type ◽  
Insurance Sector ◽  
The Uk

Purpose In addition to data transforming the insurance sector from within, insurance consumers and their behaviour has transformed significantly over the past 20 years from traditional retail to, predominantly, online trading. Data are a fundamental part of how the sector operates, and the use of data in insurance is constantly evolving. This paper aims to explore consumer perceptions about digital privacy and their subsequent motivations to disclose personal data for insurance purposes. Design/methodology/approach The study uses an exploratory research approach based on in-depth interviews to generate metathemes to provide an understanding of consumer perceptions about digital privacy and data sharing in the insurance sector. Findings Consumers were extrinsically motivated to disclose data by financial reward and convenience; however, subsequent intrinsic motivations may be an influence on the initial motivations. Consumers perceived transactions as “fair” if they received the expected rewards, retained control of the data, and the data was not unilaterally used to their detriment. Concern for privacy was generally low, provided antecedent conditions were met. Research limitations/implications As the study uses an exploration for discovery approach, the main limitation of this study is its small sample. However, this research aimed to identify metathemes and issues that may be the focus of future research in this area and is, therefore, not proposing to suggest strong conclusions and definitive answers. Originality/value This paper presents the first empirical research to examine data privacy issues in the UK insurance context. It contributes to knowledge in the areas of motivation, applied ethics and online consumer behaviour in general.

Discovering perceptions of Muslim consumers toward the ICRIC Halal logo

2016 ◽  
Vol 7 (4) ◽  
pp. 304-317 ◽  
Author(s):  
Mahdi Borzooei ◽  
Maryam Asgari
Keyword(s):  
Structured Interview ◽  
Research Approach ◽  
Exploratory Research ◽  
Visual Aids ◽  
Muslim Students ◽  
Content Type ◽  
Muslim Countries ◽  
Arabic Characters ◽  
Graphical Design ◽  
Practical Implications

Purpose The purpose of this study is to explore the perceptions of Muslim consumers on the Islamic Chamber Research & Information Center (ICRIC) Halal logo. In particular, the paper evaluates the main messages of the logo and describes the organization’s characteristics behind this logo. Design/methodology/approach This exploratory research conducts a semi-structured interview with visual aids method to identify the Malay Muslim’s perceptions toward the ICRIC Halal logo. Findings Results of the study indicate that the word “Halal” in Arabic characters is a very strong visual and emotional element of the logo because it is eye-catching and projects a strong image of credibility and trustworthiness. Using Islamic graphical design in a Halal logo can assist businesses to succeed in the marketplace. Simplicity, appropriate font type and size, suitable colors and total harmony of all elements make a Halal logo attractive and meaningful; the logo signals trust and mirrors the values of the organization. Research limitations/implications This research used a qualitative research approach to analyze the perceptions of 25 Malay Muslim students. Practical implications Practical implications of this study provide a new window for all Halal certification bodies to realize the importance of the different elements of the Halal logo. Social implications This research attempts to introduce a unique Halal logo that is approved by 57 Muslim countries. This unity assists religious consumers with various mathahib to purchase Halal products with confidence. Originality/value This pioneer study explores the Muslim consumers’ perceptions of a specific Halal logo in the marketplace.

Improving corporate disclosure through XBRL

2018 ◽  
Vol 19 (2) ◽  
pp. 338-366 ◽  
Author(s):  
Matteo La Torre ◽  
Diego Valentinetti ◽  
John Dumay ◽  
Michele Antonio Rea
Keyword(s):  
Knowledge Base ◽  
Design Science ◽  
Research Approach ◽  
Specific Information ◽  
Exploratory Research ◽  
Corporate Disclosure ◽  
Integrated Reporting ◽  
Content Type ◽  
Reporting Practices ◽  
Systems Research

Purpose The purpose of this paper is to examine the potential for eXtensible Business Reporting Language (XBRL) to go beyond static reporting. A taxonomy structure of information is developed for providing a knowledge base and insights for an XBRL taxonomy for integrated reporting (IR). Design/methodology/approach Design Science (DS) research, as a pragmatic exploratory research approach, is embraced to create a new “artefact” and thematic content analysis is used to analyse IR in practice. Findings Using XBRL for IR allows a shift from static and periodic reporting to more relevant and dynamic corporate disclosure for stakeholders, who can navigate and retrieve customised disclosure information according to their interest by exploiting the multidimensionality of IR and overcome some of its criticisms. The bi-dimensional taxonomy structure the authors’ present allows users to navigate disclosure from two different perspectives (content elements (CE) and capitals), display specific themes of interest, and drill down to more detailed information. Because of its evidence-based nature and levels of disaggregation, it provides flexibility to preparers and users of information. Additionally, the findings demonstrate the need to codify sector-specific information for the CE, so that to direct the efforts toward the development of sector-specific taxonomy extensions in developing an XBRL taxonomy for IR. Research limitations/implications The limitations of DS research are, first, the artefact design and, second, its effects in practice. The first limitation stems from the social actors’ perspective taken into account to develop the taxonomy structure, which derives from the analysis of the reporting practices rather than a pluralistic approach and dialogic engagement. The second limitation relates to the XBRL taxonomy development process because, since the study is limited to the “design” phase being codification and structuring the knowledge base for an XBRL taxonomy, there is a need to develop a taxonomy in XBRL and then apply it in practice to empirically demonstrate the potential and benefits of XBRL in the IR context. Practical implications The taxonomy structure is targeted at entities interested in designing an XBRL taxonomy for IR. This is a call for academics and practitioners to explore the potential of technology to improve corporate disclosure and open up new projections for resurging themes on intellectual capital (IC) reporting with prospects for IC “fourth-stage” research focused on IC disclosure. Originality/value This is an interdisciplinary research employing the DS approach, which is rooted in information systems research. It is the first academic study providing pragmatic results for using XBRL in the context of IC and IR.

scholarly journals Building information modelling (BIM) and the CDM regulations interoperability framework

2019 ◽  
Vol 26 (11) ◽  
pp. 2682-2704 ◽  
Author(s):  
Dingayo Mzyece ◽  
Issaka E. Ndekugri ◽  
Nii A. Ankrah
Keyword(s):  
Research Approach ◽  
Exploratory Research ◽  
Construction Sector ◽  
Building Information Modelling ◽  
Content Type ◽  
Information Modelling ◽  
Construction Design ◽  
Industry Standards ◽  
Building Information ◽  
Insight Into

PurposeBuilding information modelling (BIM) has received wide coverage within the research, academic and industry communities over the last decade. Yet, its degree of integration with various industry standards in the architecture, engineering and construction sector varies extensively. An exploratory research approach explores the interoperability between the construction design and management (CDM) regulations and BIM. The paper aims to discuss this issue.Design/methodology/approachThe research design comprised: a methodical “state-of-the-art” review of extant literature – exploring some 19 variables emerging from the literature review; detailed content analyses of the current CDM regime (CDM 2015); and conducting a “test” to map and determine the degree of interoperability between BIM and CDM. The study develops several meta-matrices and a framework for BIM and CDM interoperability.FindingsNew insight reveals that BIM provides a systematic approach for the discharge of CDM obligations. The framework developed is easily transferable into BIM common data environments (CDEs) and offers an expeditious discharge of CDM obligations.Research limitations/implicationsSome features of the developed BIM/CDM interoperability framework invite further tests to predicate the degree of discharge of CDM obligations. Duties related to provision of pre-construction information invite further research.Originality/valueLittle research provides insight into the interoperability of BIM and the CDM regulations. Therefore, this study contributes to the knowledge relating to the degree of interoperability of BIM in construction systems, processes and standards.

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stefanie Paluch ◽  
Sven Tuzovic ◽  
Heiko F. Holz ◽  
Alexander Kies ◽  
Moritz Jörling
Keyword(s):  
Technology Acceptance ◽  
Coping Behavior ◽  
Service Robots ◽  
Appraisal Theory ◽  
Research Approach ◽  
Exploratory Research ◽  
Frontline Employees ◽  
Content Type ◽  
Service Employees ◽  
Frontline Service Employees

PurposeAs service robots increasingly interact with customers at the service encounter, they will inevitably become an integral part of employee's work environment. This research investigates frontline employee's perceptions of collaborative service robots (CSR) and introduces a new framework, willingness to collaborate (WTC), to better understand employee–robot interactions in the workplace.Design/methodology/approachDrawing on appraisal theory, this study employed an exploratory research approach to investigate frontline employees' cognitive appraisal of service robots and their WTC with their nonhuman counterparts in service contexts. Data collection consisted of 36 qualitative problem-centered interviews. Following an iterative thematic analysis, the authors introduce a research framework of frontline employees' WTC with service robots.FindingsFirst, this study demonstrates that the interaction between frontline employees and service robots is a multistage appraisal process based on adoption-related perceptions. Second, it identifies important attributes across three categories (employee, robot and job attributes) that provide a foundation to understand the appraisal of CSRs. Third, it presents four employee personas (supporter, embracer, resister and saboteur) that provide a differentiated perspective of how service employee–robot collaboration may differ.Practical implicationsThe article identifies important factors that enable and restrict frontline service employees' (FSEs’) WTC with robots.Originality/valueThis is the first paper that investigates the appraisal of CSRs from the perspective of frontline employees. The research contributes to the limited research on human–robot collaboration and expands existing technology acceptance models that fall short to explain post-adoptive coping behavior of service employees in response to service robots in the workplace.

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