“8A” framework for value stream selection – an empirical case study

2018 ◽  
Vol 31 (5) ◽  
pp. 1001-1026 ◽  
Author(s):  
Gopalakrishnan Narayanamurthy ◽  
Anand Gurumurthy ◽  
Roger Moser
Keyword(s):  
Decision Making ◽  
Future Research ◽  
Multi Criteria Decision Making ◽  
Case Study Methodology ◽  
Content Type ◽  
Value Stream ◽  
A Value ◽  
Educational Institute ◽  
Case Organization

Purpose Before initiating the implementation of change for transforming and improving an organization through lean thinking (LT), it has to first select a right value stream. Several implementation studies have been documented in literature, but not many studies have addressed this issue of value stream selection. The purpose of this paper is to propose and empirically validate a framework for selecting a value stream to implement LT. Design/methodology/approach 8A framework is proposed by reviewing the literature on LT implementation case studies. Single case study methodology has been adopted to validate the application of 8A framework for selecting a value stream in an Indian educational institute. Since multiple qualifiers are considered simultaneously, a multi-criteria decision-making approach has been employed for choosing the value stream. Findings Utility of the proposed 8A framework for value stream selection was confirmed through its successful application in an educational institute. Out of three alternatives in the case organization, the teaching alternative was chosen for further LT implementation based on the application of 8A framework. Qualitative cross-validation and sensitivity analysis also confirmed the robustness of the value stream selection made using the 8A framework. Research limitations/implications Framework proposed in this study comprehensively captures the important qualifiers that were overlooked by the widely adopted first tenet of LT. Future research can attempt to generalize the applicability of 8A framework in different contexts including manufacturing, healthcare, software development, etc. A further study can be carried out in two similar case organizations or in two value streams of the same case organization (say in two different plants) to compare the differences in the outcome of lean implementation when one chooses its value stream for LT implementation without the application of the proposed framework, while another chooses it by applying the 8A framework. Practical implications Through structured evaluation of the comprehensive set of qualifiers in 8A framework using a multi-criteria decision making model, an informed decision can be taken by the practitioners in selecting a value stream from the available alternatives before proceeding with the implementation of LT. Originality/value After questioning the existing procedure of value stream selection for LT implementation, this study is the first to propose and validate an 8A framework that overcomes the limitations of the existing procedure. Study is also unique in the choice of the case organization as not many research papers have documented implementation of LT from the context of educational institutes.

An integrated fuzzy-based multi-criteria decision-making approach for the selection of an effective manufacturing system

2018 ◽  
Vol 25 (1) ◽  
pp. 280-296 ◽  
Author(s):  
Ram Prakash ◽  
Sandeep Singhal ◽  
Ashish Agarwal
Keyword(s):  
Decision Making ◽  
Manufacturing Systems ◽  
Manufacturing System ◽  
Research Work ◽  
Sustainable Growth ◽  
Multi Criteria Decision Making ◽  
Content Type ◽  
Manufacturing Company ◽  
Selection Of

Purpose The research paper presents analysis and prioritization of barriers influencing the improvement in the effectiveness of manufacturing system. The purpose of this paper is to develop an integrated fuzzy-based multi-criteria decision-making (F-MCDM) framework to assist management of the case company in the selection of most effective manufacturing system. The framework helps in prioritizing the manufacturing systems on the basis of their effectiveness affected by the barriers. Design/methodology/approach In this paper, on the basis of experts’ opinion, five barriers have been identified in a brain-storming session. The problem of prioritization of manufacturing system is a multi-criteria decision-making (MCDM) problem and hence is solved by using the F-MCDM approach using dominance matrix. Findings Manufacturing systems’ effectiveness for Indian industries is influenced by barriers. The prioritization of manufacturing systems depends on qualitative factor decision-making criteria. Among the manufacturing systems, leagile manufacturing system is given the highest priority followed by lean manufacturing system, agile manufacturing system, flexible manufacturing system and cellular manufacturing system. Research limitations/implications The selection of an appropriate manufacturing system plays a vital role for sustainable growth of the manufacturing company. In the present work, barriers which influence the effectiveness of manufacturing system have been identified. On the basis of degree of influence of barriers on the effectiveness of the manufacturing system, five alternative manufacturing systems are prioritized. The framework will help the management of the case company to take reasonable decision for the adoption of the appropriate manufacturing system. Practical implications The results of the research work are very useful for the manufacturing companies interested in analyzing the alternative manufacturing systems on the basis of their effectiveness and their sensitivity toward various barriers. The management of Indian manufacturing company will take decision to adopt a manufacturing system whose effectiveness is least sensitive toward barriers. Effectiveness of such manufacturing system will improve with time without having retardation due to barriers. With improved effectiveness of the manufacturing system, the manufacturing company would be able to survive with global competition. The result of the present work is based on the inputs from the case company and may vary for the other manufacturing company. In the present work, only five alternative manufacturing systems and five barriers have been considered. To obtain the better result, MCDM approach with more number of alternative manufacturing systems and barriers might be considered. Originality/value The research work is based on the fuzzy analytic hierarchy process framework and on the case study conducted by the authors. The work carried out is original in nature and based on the real-life case study.

A multi-criteria decision making model for outsourcing maintenance services

Facilities ◽  
2015 ◽  
Vol 33 (3/4) ◽  
pp. 229-244 ◽  
Author(s):  
Mohammad A. Hassanain ◽  
Sadi Assaf ◽  
Abdul-Mohsen Al-Hammad ◽  
Ahmed Al-Nehmi
Keyword(s):  
Decision Making ◽  
Air Conditioning ◽  
Relative Weight ◽  
Equal Weight ◽  
Multi Criteria Decision Making ◽  
Content Type ◽  
Air Conditioning Systems ◽  
Decision Making Model ◽  
Outsourcing Decision

Purpose – The purpose of this paper is to present the development of a multi-criteria decision-making model for use by maintenance managers to consider before making a decision on outsourcing. Design/methodology/approach – Thirty-eight factors were identified for outsourcing maintenance services. These factors were grouped under six categories, namely: “strategic”, “management”, “technological”, “quality”, “economic” and “function characteristics”. The Analytic Hierarchy Process, as a multi-criteria decision-making model, was introduced and applied as an approach for maintenance managers in Saudi Arabian universities to consider before making a decision on outsourcing. A case study on the outsourcing decision of maintenance services of air-conditioning systems was carried out to apply the developed model. Findings – Data analysis indicated that all outsourcing decision groups of factors have almost equal weight, with the “quality” group of factors having the highest weight and the “technological” group of factors having the least weight. Further, the analysis indicated, in general, that the recommended decision for the maintenance managers is to outsource. However, an application of the developed model through a case study on the outsourcing of maintenance services of air-conditioning systems showed that the recommended action is not to outsource. Originality/value – The presented approach in this paper could be of practical benefit to maintenance managers in their decision making of whether or not to outsource maintenance services. The factors in the model were identified through a literature survey of research carried out in different countries. Therefore, the model could be applied in different settings, depending on the relative weight of the factors by the users.

Proposing a new hybrid multi-criteria decision-making approach for road maintenance prioritization

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shakiba Sayadinia ◽  
Mohammad Ali Beheshtinia
Keyword(s):  
Decision Making ◽  
New Combination ◽  
Multi Criteria Decision Making ◽  
Important Criterion ◽  
Road Maintenance ◽  
Content Type ◽  
Electre Iii ◽  
Limited Budget ◽  
Copeland Method

PurposeThe purpose of this paper is to present a hybrid multi-criteria decision-making (MCDM) method, by combining the AHP, ELECTRE II, ELECTRE III, ELECTRE IV and Copeland techniques for road maintenance prioritization, in which the roads are evaluated and ranked based on various criteria. The proposed method is applied to four streets in Tehran, as a case study.Design/methodology/approachFirst, a set of criteria for road maintenance was determined and their weights were obtained using the AHP method. Four streets in Tehran, Iran were considered as alternatives and prioritized using the ELECTRE II, ELECTRE III and ELECTRE IV methods. Finally, the results of employing the three methods were integrated using the Copeland method and a final result was obtained.FindingsThe findings of the study suggested that “road safety” is the most important criterion in maintenance and “traffic volume” and “pavement quality index (PCI)” have the second and third rank in importance. Moreover, “The width of the street” is the least important criterion in road maintenance. Additionally, the streets' final ranking was obtained using the proposed method.Research limitations/implicationsThe proposed method helps managers effectively assign their limited budget and resources to roads with higher maintenance priority and as the result, increase the roads efficiency.Originality/valueIn this research, eight main criteria were collected using previous researches and experts' opinions. Also, a new combination of different MCDM techniques is proposed in this research.

Selecting a suitable Cloud Computing technology deployment model for an academic institute

2014 ◽  
Vol 31 (5) ◽  
pp. 319-345 ◽  
Author(s):  
Ramachandran N. ◽  
Sivaprakasam P. ◽  
Thangamani G. ◽  
Anand G.
Keyword(s):  
Decision Making ◽  
Cloud Computing ◽  
Decision Problem ◽  
Strategic Decision ◽  
Decision Making Process ◽  
Content Type ◽  
Educational Institute ◽  
It Managers ◽  
It Department

Purpose – Cloud Computing (CC) technology is getting implemented rapidly in the educational sector to improve learning, research and other administrative process. As evident from the literature review, most of these implementations are happening in the western countries such as USA, UK, while the level of implementation of CC in developing countries such as India is rare. Moreover, implementing CC technology in the educational sector require various decisions to be made by the managers of the Information Technology (IT) department such as selecting suitable deployment model, vendor providing cloud service, etc. in their respective university or institute. The purpose of this paper is to attempt to address one such decision. Since, different types of CC deployment are available; selecting a suitable one plays a key role, as it might have an impact on the requirements of various stakeholders such as students, teachers, administrative staff (especially the staff members in the IT department), etc. apart from affecting the overall performance of the facilities such as a laboratory. Naturally, a proper decision by analysing multiple perspectives has to be made while carrying out such strategic initiatives by any educational institute. Design/methodology/approach – A case study methodology has been chosen as the research methodology to discuss and demonstrate the above decision problem that was faced in real time by one of the educational institutes in India, offering high-quality management education. The IT managers of this institute were planning to switch over to CC technology for the computer laboratory and they have to make a decision of choosing suitable alternative CC deployment models such as private cloud (PRC), public cloud (PUC), community cloud (COC), hybrid cloud (HYC), etc. by analysing and comparing them based on various factors and perspectives such as elasticity, availability, scalability, etc. Since, multiple factors are involved in making such a strategic decision, the most commonly used Multi-Criteria Decision Making (MCDM) model – namely, the Analytic Hierarchy Process (AHP) is used as a decision support during the decision making process. Findings – The team of decision makers, who were planning to implement CC in the case institute, found that PRC is best as they believed that it would provide adequate cost savings, apart from providing necessary security to maintain confidential information such as student's detail, grades, etc. Research limitations/implications – The results obtained are based on a single case study. Hence, they cannot be generalized for institutions across educational sector. However, the decision making situation and understanding its impact on the stakeholders of the educational institute can be common across various educational institute. Practical implications – Using a real-life case study of an educational institute, this paper presented a strategic decision making situation, which needs to be considered by the IT managers of the educational institutes when they decide to switch over to CC technology. Various criteria to be considered during the decision making process was identified from the literature review were identified and enumerated. These factors would useful for the IT managers of the different educational institute and they can suitably add or delete these decision criteria as per their requirements and situation at hand. Moreover, the algorithm of AHP, which was used as a decision support, was presented in a step-by-step manner, which should be beneficial for the practitioners to apply the same for similar decision making situations. Originality/value – It is believed that this paper would be the first to report on a strategic decision of choosing the deployment model for CC technology especially in the educational sector. Similarly, this paper would also contribute to the field of CC, as it lists out the decision criteria that are to be considered for making the above decision, which has not got adequate importance. Lastly, this paper is also unique in the realm of AHP because application for a decision problem in the field of CC especially in the educational sector is least reported.

Competitive priorities and knowledge management

2015 ◽  
Vol 26 (6) ◽  
pp. 791-806 ◽  
Author(s):  
Matloub Hussain ◽  
Mian M. Ajmal ◽  
Mehmood Khan ◽  
Hussein Saber
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
United Arab Emirates ◽  
Future Research ◽  
Customer Focus ◽  
Multi Criteria Decision Making ◽  
Manufacturing Companies ◽  
Global Knowledge ◽  
Competitive Priorities ◽  
Content Type

Purpose – The purpose of this paper is to identify attributes of knowledge management (KM) for large and small manufacturing companies in United Arab Emirates (UAE) and to propose a process to evaluate the competitive priorities of these companies. Design/methodology/approach – This research is designed by composing multi criteria decision making of KM attributes in order to identify competitive priorities of large and small manufacturing companies to achieve better customer focus. To deal with this complexity of multi criteria decision-making process, Analytical Hierarchical Process (AHP) method has been used in this research. Findings – Results show that large manufacturing companies are putting more emphasis on “Know-Why” knowledge attribute in all four competitive priorities for achieving customer focus. While, small size manufacturing companies put higher weight on “Know-What” knowledge attribute by focussing on two competitive priorities (flexibility and quality). Research limitations/implications – Results are derived from a limited number of empirical data only in one country, therefore these cannot be generalized. Future research with larger samples of small and large manufacturing firms from other countries is needed. Practical implications – To be competitive, manufacturing companies must reshuffle their production strategies to allow them to play a role in global knowledge-intensive market. Therefore, they must incorporate knowledge attributes as a way to achieve higher levels of performance. Originality/value – This study is among the first and most exhaustive ones carried out in the small and large size firms operating in the manufacturing sector of UAE. It provides a systematic approach to identify the operational competencies and knowledge attributes being followed by large and small manufacturing companies.

Implementing an integrated ABC and TOC approach to enhance decision making in a Lean context

2014 ◽  
Vol 31 (8) ◽  
pp. 906-920 ◽  
Author(s):  
Majed Alsmadi ◽  
Ahmad Almani ◽  
Zulfiqar Khan
Keyword(s):  
Decision Making ◽  
Management Accounting ◽  
Real Life ◽  
Future Research ◽  
Research Approach ◽  
Accounting System ◽  
Product Mix ◽  
Content Type ◽  
Action Research Approach

Purpose – The purpose of this paper is to implement an integrated activity-based costing (ABC) and theory of constraints (TOC) approach to enhance decision making in a Lean company. Design/methodology/approach – Based on the literature, this paper proposes an integrated ABC and TOC approach and applies it to a Lean plastic manufacturing company to improve its product-mix decision. Findings – The results of the case study show that the current conventional product-mix decision used by the company and the proposed integrated approach can give significantly different results concerning the optimal product-mix and the associated bottlenecks. Moreover, the paper suggests that managers who implement Lean production without utilising a supportive management accounting system may experience disappointing financial results. Research limitations/implications – The validation of the suggested method is based on a single case study with an action research approach. For future research, the authors suggest the implementation of the approach in different industries. Practical implications – Overall, the integration of ABC and TOC provides managers with an accurate, timely and reliable tool that can help in making decisions about pricing, production line development, process improvements and product-mix. Originality/value – This paper contributes to Lean and management accounting literature by demonstrating the value of a method of integrating ABC and TOC. Also a case study is chosen for the empirical aspect of the study as there are no case studies available in the literature that illustrate a real life case of integrating ABC and TOC within Lean companies as an alternative to the current used cost accounting systems.

scholarly journals Introducing a multi-criteria evaluation method using Pythagorean fuzzy sets

Kybernetes ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Vahid Mohagheghi ◽  
Seyed Meysam Mousavi ◽  
Mohammad Mojtahedi ◽  
Sidney Newton
Keyword(s):  
Decision Making ◽  
Fuzzy Sets ◽  
Large Scale ◽  
Project Selection ◽  
Scale Construction ◽  
Multi Criteria Decision Making ◽  
Content Type ◽  
Pythagorean Fuzzy Sets ◽  
Multi Criteria Evaluation

Purpose Project selection is a critical decision for any organization seeking to commission a large-scale construction project. Project selection is a complex multi-criteria decision-making problem with significant uncertainty and high risks. Fuzzy set theory has been used to address various aspects of project uncertainty, but with key practical limitations. This study aims to develop and apply a novel Pythagorean fuzzy sets (PFSs) approach that overcomes these key limitations. Design/methodology/approach The study is particular to complex project selection in the context of increasing interest in resilience as a key project selection criterion. Project resilience is proposed and considered in the specific situation of a large-scale construction project selection case study. The case study develops and applies a PFS approach to manage project uncertainty. The case study is presented to demonstrate how PFS is applied to a practical problem of realistic complexity. Working through the case study highlights some of the key benefits of the PFS approach for practicing project managers and decision-makers in general. Findings The PFSs approach proposed in this study is shown to be scalable, efficient, generalizable and practical. The results confirm that the inclusion of last aggregation and last defuzzification avoids the potentially critical information loss and relative lack of transparency. Most especially, the developed PFS is able to accommodate and manage domain expert expressions of uncertainty that are realistic and practical. Originality/value The main novelty of this study is to address project resilience in the form of multi-criteria evaluation and decision-making under PFS uncertainty. The approach is defined mathematically and presented as a six-step approach to decision-making. The PFS approach is given to allow multiple domain experts to focus more clearly on accurate expressions of their agreement and disagreement. PFS is shown to be an important new direction in practical multi-criteria decision-making methods for the project management practitioner.

Six sigma project prioritization and selection: a multi-criteria decision making approach in healthcare industry

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fatma Pakdil ◽  
Pelin Toktaş ◽  
Gülin Feryal Can
Keyword(s):  
Decision Making ◽  
Patient Satisfaction ◽  
Six Sigma ◽  
Decision Makers ◽  
Multi Criteria Decision Making ◽  
Healthcare Industry ◽  
Healthcare Organizations ◽  
Content Type ◽  
Revenue Enhancement

Purpose The purpose of this study is to develop a methodology in which alternate Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in healthcare organizations. This study addresses a particular gap in implementing a systematic methodology for Six Sigma project prioritization and selection in the healthcare industry. Design/methodology/approach This study develops a methodology in which alternate Six Sigma projects are prioritized and selected using a modified Kemeny median indicator rank accordance (KEMIRA-M), an MCDM method based on a case study in healthcare organizations. The case study was hypothetically developed in the healthcare industry and presented to demonstrate the proposed framework’s applicability and validity for future decision-makers who will take place in Six Sigma project selection processes. Findings The study reveals that the Six Sigma project prioritized by KEMIRA-M assign the highest ranks to patient satisfaction, revenue enhancement and sigma level benefit criteria, while resource utilization and process cycle time receive the lowest rank. Practical implications The methodology developed in this paper proposes an MCDM-based approach for practitioners to prioritize and select Six Sigma projects in the healthcare industry. The findings regarding patient satisfaction and revenue enhancement mesh with the current trends that dominate and regulate the industry. KEMIRA-M provides flexibility for Six Sigma project selection and uses multiple criteria in two-criteria groups, simultaneously. In this study, a more objective KEMIRA-M method was suggested by implementing two different ranking-based weighting approaches. Originality/value This is the first study that implements KEMIRA-M in Six Sigma project prioritization and selection process in the healthcare industry. To overcome previous KEMIRA-M shortcomings, two ranking based weighting approaches were proposed to form a weighting procedure of KEMIRA-M. As the first implementation of the KEMIRA-M weighting procedure, the criteria weighting procedure of the KEMIRA-M method was developed using two different weighting methods based on ranking. The study provides decision-makers with a methodology that considers both benefit and cost type criteria for alternates and gives importance to experts’ rankings related to criteria and the performance values of alternates for criteria.

Region‐based business strategies: a Portuguese case study

2008 ◽  
Vol 3 (3) ◽  
pp. 320-334 ◽  
Author(s):  
José Cadima Ribeiro ◽  
José Freitas Santos
Keyword(s):  
Raw Materials ◽  
Local Environment ◽  
Business Strategies ◽  
Future Research ◽  
Medium Size ◽  
Foreign Markets ◽  
Case Study Methodology ◽  
Content Type ◽  
The Impact

PurposeSmall and medium size enterprises (SMEs) located in particular geographical areas are producing and selling regional products to domestic and foreign markets. Most of the local activities are embedded in historical tradition and geographic, cultural and social specificity. This article aims to investigate the effect of local environment on the success of two Portuguese SMEs.Design/methodology/approachThe authors use case study methodology to understand whether local environment influences the nature of the competitive advantage of the small firms and their ability to gain access to resources that enable them to compete with the industrial low price substitutes produced by larger firms.FingingsThe key conclusion of the study is that the two firms analysed rely strongly on the specific characteristics of the local environment and on partnerships with local producers (raw materials or products) in order to achieve the economic scale that allows them to compete in the domestic and foreign markets.Originality/valueDue to the limitations of the present analysis concerning the way buyers affect small suppliers' ability to maintain core artisanal knowledge, future research should also examine how this influence works. For example, how firms learn from their network links and how belonging to a network might drive them to internationalisation, and the choice of countries made. In addition, future research should explore the impact of the region of origin concept on new business formation and internationalisation.

Entrepreneurial intentions of surf tourists

2018 ◽  
Vol 73 (2) ◽  
pp. 262-276 ◽  
Author(s):  
Vanessa Ratten
Keyword(s):  
Leisure Activity ◽  
Entrepreneurial Intentions ◽  
Future Research ◽  
Case Study Methodology ◽  
Content Type ◽  
Entrepreneurial Behaviour ◽  
Study Methodology ◽  
Business Connections

Purpose There has been an increase in surf tourism, as surfing has gained more international prominence and popularity. Many individuals travel to surf competitions as a form of leisure activity and enhance business connections. The purpose of this study is to examine the entrepreneurial intentions of tourists at a surf event by focusing on lifestyle entrepreneurs. Design/methodology/approach A case study methodology of the Bells Beach surf contest, Australia, was conducted via semi-structured, in-depth interviews of surf tourists to explore their entrepreneurial behaviour. Findings Results reveal that many surf tourists are interested in surfing as a leisure activity but others see the potential business opportunities of the sport. Originality/value This study fills a gap in the literature between lifestyle entrepreneurship and surf tourism by highlighting the role of entrepreneurial intentions for developing tourism business activities. Management implications for surf tourism entrepreneurs and tourism bodies are discussed along with suggestions for future research.

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