scholarly journals Keeping it pure – a pedagogical case study of teaching soft systems methodology in scenario and policy analysis

2016 ◽  
Vol 2 (2) ◽  
pp. 175-195 ◽  
Author(s):  
Ian Yeoman ◽  
Una McMahon-Beattie ◽  
Carol Wheatley
Keyword(s):  
Scenario Analysis ◽  
Teaching And Learning ◽  
Soft Systems Methodology ◽  
Problem Situation ◽  
Good Teaching ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Teaching Tasks ◽  
The Impact

Purpose Soft systems methodology (SSM) is well documented in the academic and management literature. Over the last 40 years, the methodology has come to be adapted depending on the tool users’ skills and experience in order to fit the problem. The purpose of this paper is to demonstrate good teaching and learning practice from a pedagogical perspective. Design/methodology/approach Dr Ian Yeoman of Victoria University of Wellington provides a personal reflection of how the methodology is used in the teaching and learning of TOUR301 Tourism Policy and Planning as a policy and scenario analysis method. Findings The paper articulates the seven stages of SSM from problem situation unstructured, through to Rich Pictures, vision and guiding principles, policy solutions, comparisons, feasibility and implementation stages. The paper uses a series of teaching tasks to breakdown the complexity of the methodology thus guiding students and teachers in how to deploy the methodology in the classroom. Originality/value The value of the paper demonstrates the reflective practice of SSM in action as an exemplar of good practice. The paper clearly articulates the stages of the methodology so students and teachers can adopt this approach in classroom environments following a scaffolding learning approach. The use of teaching tasks throughout the paper helps bring clarity and order thus enabling the teacher to effectively teach the subject and the students to learn. The most significant contribution of this paper is the articulation of good teaching practice in policy and scenario analysis which articulated through four learning lessons: facilitating a learning environment; the impact of visual thinking; political theory; the importance of incremental learning; and problem-based learning and international students.

scholarly journals Soft systems methodology for performance measurement in the Uganda water sector

Water Policy ◽  
2008 ◽  
Vol 10 (3) ◽  
pp. 273-284 ◽  
Author(s):  
Sam Kayaga
Keyword(s):  
Developing Countries ◽  
Performance Measurement ◽  
Institutional Environment ◽  
Soft Systems Methodology ◽  
Problem Situation ◽  
Systems Methodology ◽  
Soft Systems ◽  
Measurement Systems ◽  
Measurement Framework ◽  
Performance Measurement Systems

Water and sanitation services in developing countries are delivered in an extremely complex institutional environment, characterised by “soft” problems, that is problems with significant political and social components whose “what” and “how” cannot be defined early in the intervention process. A problem situation common in developing countries depicting “soft” characteristics is how to improve the effectiveness and efficacy of existing performance measurement systems to track the progress towards achievement of water/sanitation-related Millennium Development Goals (MDGs). Such problem situations are better handled using soft systems methodology (SSM), a methodology recommended by Professor Checkland and his research colleagues at Lancaster University, UK. In 2003, SSM was applied in an intervention that aimed to improve performance measurement systems in the Uganda water/sanitation sector. Through strong participation of the key stakeholders, a team of researchers with their local counterparts in Uganda developed and field tested a performance measurement framework. According to an evaluation by the international donor community, policy makers and managers in the sector, the past three annual water/sanitation sector performance reports compiled using the performance measurement framework have depicted a progressive qualitative improvement.

scholarly journals Change and improvement 50 years in the making: a scoping review of the use of soft systems methodology in healthcare

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Hanna Augustsson ◽  
Kate Churruca ◽  
Jeffrey Braithwaite
Keyword(s):  
Scoping Review ◽  
Assessment Tool ◽  
Soft Systems Methodology ◽  
Local Context ◽  
Problem Situation ◽  
Systems Methodology ◽  
Soft Systems ◽  
Problem Situations ◽  
Healthcare Settings

Abstract Introduction Improving the quality of healthcare has proven to be a challenging task despite longstanding efforts. Approaches to improvements that consider the strong influence of local context as well as stakeholders’ differing views on the situation are warranted. Soft systems methodology (SSM) includes contextual and multi-perspectival features. However, the way SSM has been applied and the outcomes of using SSM to stimulate productive change in healthcare have not been sufficiently investigated. Aim This scoping review aimed to examine and map the use and outcomes of SSM in healthcare settings. Method The review was based on Arksey and O’Malley’s framework. We searched six academic databases to January 2019 for peer-reviewed journal articles in English. We also reviewed reference lists of included citations. Articles were included if they were empirical studies focused on the application of SSM in a healthcare setting. Two reviewers conducted the abstract review and one reviewer conducted the full-text review and extracted data on study characteristics, ways of applying SSM and the outcomes of SSM initiatives. Study quality was assessed using Hawker’s Quality Assessment Tool. Result A total of 49 studies were included in the final review. SSM had been used in a range of healthcare settings and for a variety of problem situations. The results revealed an inconsistent use of SSM including departing from Checkland’s original vision, applying different tools and involving stakeholders idiosyncratically. The quality of included studies varied and reporting of how SSM had been applied was sometimes inadequate. SSM had most often been used to understand a problem situation and to suggest potential improvements to the situation but to a lesser extent to implement and evaluate these improvements. Conclusion SSM is flexible and applicable to a range of problem situations in healthcare settings. However, better reporting of how SSM has been applied as well as evaluation of different types of outcomes, including implementation and intervention outcomes, is needed in order to appreciate more fully the utility and contribution of SSM in healthcare.

NEW PERSPECTIVES OF SIMULATION MODELING IN THE OPERATIONAL ART OF MILITARY ACTION PLANNING THROUGH SOFT SYSTEMS METHODOLOGY

2021 ◽  
Vol 17 (1) ◽  
pp. 303-310
Author(s):  
Daniel ROMAN
Keyword(s):  
Design Thinking ◽  
Action Planning ◽  
Soft Systems Methodology ◽  
Operational Environment ◽  
Systems Methodology ◽  
Soft Systems ◽  
Military Action ◽  
The Status ◽  
Operational Art ◽  
The Impact

Abstract: The contemporary operational environment is mainly determined by the dynamics of the phenomena occurring within the connections of the societal fields. Decoding the reality and designing military actions have shifted to new coordinates of the operational art, in terms of the way the factors of influence that change the status of each societal field are jointly approached. The term societal has acquired new meanings in the context of the overconnectivity of the fundamental domains of the society which are the following: political/diplomatic, military, economic, social, medical – pandemic, infrastructural, informational, environmental and geo-strategic. The operational art of military action planning is based on decoding the operational environment and includes analyses with different level of detail depending on the approached societal field. The analyses result in different models of action of the opponent that involve organizing and reorganizing the friendly formations that will be planned to take part in operations. Deciding for or against certain options for resolving a (military) crisis situation takes place following repeated simulations until favorable results are obtained. In this article, we aimed to bring to the attention of the specialists in the field of military action planning the integrative methodology of "design thinking" the main aspects related to the impact of the dynamics of the societal domains network in the perspective of the simulated modeling in military action planning.

An innovative uncertainty management framework to support contracting for product-service availability

2014 ◽  
Vol 25 (5) ◽  
pp. 603-638 ◽  
Author(s):  
John Ahmet Erkoyuncu ◽  
Rajkumar Roy ◽  
Essam Shehab ◽  
Elmar Kutsch
Keyword(s):  
Case Studies ◽  
Cost Estimation ◽  
Soft Systems Methodology ◽  
Uncertainty Management ◽  
Project Planning ◽  
Structured Interviews ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Defence Industry

Purpose – In the light of challenges experienced in cost estimation at the bidding stage of complex engineering services in the defence industry (e.g. contracting for availability), the purpose of this paper is to present a framework to manage the influence of uncertainty on cost estimates. Design/methodology/approach – The research applied the Soft Systems Methodology and benefitted from interaction with four major organisations in the defence industry through document sharing, semi-structured interviews, workshops, and case studies. Findings – The framework is composed of seven stages to plan, identify, prioritise, classify, and manage cost uncertainties. Through the validation of three case studies some of the key benefits of the framework were realised in project planning, uncertainty visualisation, and capability management. Research limitations/implications – The research has been applied in the defence sector in the UK and focuses on the bidding stage. Further research needs to be applied to confirm that the findings are applicable across industries and across the life cycle. Originality/value – The paper builds on the theory behind risk and uncertainty management and proposes an innovative framework that avoids the assumption of “perfect” knowledge by raising questions about the validity of the input data.

Stakeholder voices through rich pictures

2014 ◽  
Vol 7 (3) ◽  
pp. 342-361 ◽  
Author(s):  
Derek Walker ◽  
Paul Steinfort ◽  
Tayyab Maqsood
Keyword(s):  
Best Practice ◽  
Action Learning ◽  
Soft Systems Methodology ◽  
Research Approach ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Flow Models ◽  
Programme Development ◽  
The Rich

Purpose – The purpose of this paper is to illustrate, through an example taken from a recent research project, how rich pictures could be used to more effectively evaluate the delivery of projects. It has as its focus a detailed account of the process of identifying, interviewing and co-developing rich pictures with research respondents. Design/methodology/approach – The paper reports on research that undertook a soft systems methodology (SSM) combined with an action learning approach. Findings – The authors provided, one of eight rich pictures developed as part of a PhD study that used rich pictures as part of wider SSM study into understanding project management best practice. Key findings pertaining to this paper are summarised as follows: rich pictures provide a sound and holistic means to capture context, meaning and impact of situations that are often very difficult to document; use of the more use of artistic and cultural flow of colour, diagrams and symbols in the rich pictures presented a significantly improved resolution of such intangible aspects on a physical artefact such as a picture simply because colour, flow, models and symbols can act as suitable proxy to understanding and resolution; and researcher needs to have an open mind and be rigorous in questioning and interacting with interviewees. Research limitations/implications – This was based on one study only and serves to illustrate the value of an approach rather than a template to be generally used. Practical implications – This provides practical “how to” guidance on developing rich pictures within a SSM research approach. Social implications – The paper illustrates how to portray participants in a particularly sensitive case resulting from a natural disaster. This approach may help people to better express their experiences and to give them a clearer voice in telling their story. Originality/value – The major new contribution that the paper stress this paper makes is one of not only demonstrating that rich picture development is a powerful sensemaking tool but the paper also illustrates how it can be implemented and the authors demonstrated how it allows stakeholders to have a strong and influential voice in project conception and delivery. In reflecting on the use of this tool the paper suggests that it can be effectively applied or adapted for use in a range of disaster recovery situations and even wider in the resolution of purposeful programme development for all range of challenging projects.

Exploring the complexity of sugarcane supply chains via systemic approaches

Kybernetes ◽  
2017 ◽  
Vol 46 (2) ◽  
pp. 310-329 ◽  
Author(s):  
Sandra Hildbrand ◽  
Shamim Bodhanya
Keyword(s):  
Sugar Industry ◽  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Sugarcane Production ◽  
Potential Improvement ◽  
Viable System ◽  
Supply Systems ◽  
Core Issues

Purpose This paper aims to explore the complexity that characterises sugarcane production and supply systems by applying soft systems methodology (SSM) and the viable system model (VSM) based on an interpretive systemic approach. It seeks to understand the extent to which these methodologies may assist in exploring such a complexity. Design/methodology/approach SSM and VSM were combined with qualitative research methods to explore two sugarcane production and supply systems’ potential improvement possibilities. Findings Trust, transparency and communication shortcomings, poor miller–grower relationships, deficient systemic commitment, insular view, milling inefficiencies, sugarcane quality, quantity and consistency shortcomings, the industry setup and the lack of a common driver are core issues. SSM and VSM facilitated a thorough understanding, yet could not address detected deficiencies. Research limitations/implications The research was restricted to two milling areas, and only SSM and VSM were applied. Practical implications Presented findings can be used as a basis to facilitate improvement in sugarcane production and supply systems and to advocate the continuity of holistic considerations. Originality/value Neither SSM nor VSM have been applied in the sugar industry context. The sugarcane production and supply systems have been holistically investigated, and soft issues have been considered.

Future study of operations research based on scenario planning and soft systems methodology

foresight ◽  
2020 ◽  
Vol 22 (2) ◽  
pp. 223-249
Author(s):  
Mohammad Reza Fathi ◽  
Mohammad Hasan Maleki ◽  
Seyed Mohammad Sobhani ◽  
Can Deniz Koksal
Keyword(s):  
Future Study ◽  
Operations Research ◽  
Operation Research ◽  
Soft Systems Methodology ◽  
Scenario Planning ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Academic Communities ◽  
Delphi Approach

Purpose The purpose of this study is to formulate exploratory scenarios of Operations Research through the critical uncertainty approach and Soft Systems Methodology. Design/methodology/approach In this study, to formulate plausible scenarios, the discipline of operation research internal and external experts’ opinions of this field have been gathered through Delphi approach and uncertainty questionnaires. After use of the most important uncertainties, plausible scenarios of operations research have been mapped with the help of experts through co-thinking workshops. Findings Four scenarios are presented in this study. These scenarios include Solar System, Esfandiar's Eye, Rival’s Setraps and Legendary Simurgh. Naturally, the imagination of such a unitary future for all academic communities is an expectation far from reality, and given the conditions of each of these futures or any integration of them is imaginable. Originality/value Operations Research models have been faced with variously multiple changes since its emergence until now. Investigation into the future of operations research on the necessity for his planning has not received a reasonable notice in the literature. Sporadic activities that have been carried out are also lacking in the necessary methodology. Also, there has been no research about future study using the soft Operation Research tools (Soft Systems Methodology).

scholarly journals Severe asthma: emergency care patient driven solutions

2017 ◽  
Vol 30 (7) ◽  
pp. 628-637 ◽  
Author(s):  
Karen Newell ◽  
Chris Corrigan ◽  
Geoffrey Punshon ◽  
Alison Leary
Keyword(s):  
Severe Asthma ◽  
Systems Thinking ◽  
Design Methodology ◽  
Asthma Patient ◽  
Soft Systems Methodology ◽  
Care Patient ◽  
Systems Methodology ◽  
Soft Systems ◽  
Content Type ◽  
Practical Implications

Purpose Patients with severe asthma were choosing not to use the emergency department (ED) in extremis and were self-medicating when experiencing severe asthma, putting their lives at risk. This local issue reflected a nationwide situation. The purpose of this paper is to better understand the reasons behind patients’ reluctance to attend ED and to consider practical solutions in a structured way. Design/methodology/approach Systems thinking (soft systems methodology) was used to examine the issues resulting in this reluctance to attend the ED. Once this tame (well-defined) problem was revealed, a potential solution was developed in co-production with patients. Findings Patients feared attending the ED and felt vulnerable while in the ED for several reasons. This appeared to be a well-defined and solvable problem. The solution proposed was an asthma patient passport (APP), which increased patient’s confidence in their ability to communicate their needs while in severe distress. The APP decreases (from 12 to 5 steps) the work patients had to do to achieve care. The APP project is currently being evaluated. Practical implications The APP should be offered to all people with severe asthma. Originality/value By revisiting systems thinking and identifying problems, a solution was identified. Although methods such as soft systems methodology have limitations when used in wicked (difficult or impossible to resolve) problems, such methods still have merit in tame problems and were applicable in this case to fully understand the issues, and to design practical solutions.

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