On managing business, organization climate and enterprise system implementation

2016 ◽  
Vol 28 (8) ◽  
pp. 472-483 ◽  
Author(s):  
Parijat Upadhyay ◽  
Amit Kundu ◽  
Sreethi Nair
Keyword(s):  
Organizational Climate ◽  
Significant Role ◽  
Implementation Process ◽  
Primary Data ◽  
Top Management ◽  
Successful Implementation ◽  
Enterprise System ◽  
System Implementation ◽  
Content Type ◽  
Management Competency

Purpose This study aims to explore the linkage between organization climate, politics and enterprise system implementation in context to micro, small and medium enterprises (MSMEs). Organizational climate and politics play a significant role in determining the outcome of enterprise implementations. Adequate focus on such factors can help resource-starved MSMEs to ensure a positive outcome of their enterprise system implementation exercise. Design/methodology/approach Primary data used in this study were collected from the users in 62 MSMEs who have been part of the implementation process in their organization. Responses were collected by means of validated questionnaires and personal interviews given by end-users. The study presents the reduced factors after analyzing the responses through exploratory study followed by a confirmatory study. Findings The results highlight that in addition to factors like project execution and management competency, package and vendor competency, top management support and leadership factors, organizational politics and organizational climate factors play a significant role in ensuring success of an implementation process. Organization climate in the form of organization politics emerges as a major inhibitor in context to MSMEs. The analysis also showed a statistically significant relationship between the identified factors like technical, project management competency and vendor- and package-specific competency. Practical implications MSMEs are resource-constrained and hence cannot afford any failure in the implementation of processes running within the system. For enterprise system implementation, not only financial commitments are required but a successful execution of processes is also required, otherwise there are chances of failures, which can adversely affect the business continuity of many MSMEs. Thus, the finding of this study can provide an insight into the management of such organizations, so that they can plan properly to ensure a successful implementation. Originality/value Some published studies have reported the role of top management in the enterprise implementation process but have not been able to provide specific evidence of the factor “organization climate” in the implementation process. Also in context to a developing economy, few published studies are available exploring this linkage in context to MSMEs, as attempted by this study.

Institutional contradiction and BSC implementation: comparative organizational analysis

2019 ◽  
Vol 27 (3) ◽  
pp. 414-440 ◽  
Author(s):  
Nizar Mohammad Alsharari ◽  
Riyad Eid ◽  
Ali Assiri
Keyword(s):  
Balanced Scorecard ◽  
Relevant Literature ◽  
Implementation Process ◽  
Successful Implementation ◽  
Organizational Analysis ◽  
Accounting Systems ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Exploratory Investigation ◽  
Dialectical Perspective

Purpose This paper aims to explain institutional contradictions in the balanced scorecard (BSC) implementation process between organizations, which successfully implemented BSC. The purpose of this paper is to identify a comprehensive set of potential determinants influencing the successful implementation of BSC. Design/methodology/approach This study is an exploratory investigation into the BSC implementation based on a dialectical perspective. It uses the triangulation of data collection including interviews, documents and surveys. This also includes a comprehensive scrutiny of the relevant literature; a comprehensive analysis of case studies of BSC implementations in four organizations; and interviews and documents evidences that have already implemented or are in the process of implementing BSC. Findings The BSC was successfully implemented in the organizations, when the accounting systems introduced in these organization had already been institutionalized, that is, accepted and used on day-to-day basis. The dialectical perspective postulates that for change to become institutionalized in the organization, it needs to overcome the problem of embedded agency. This process of change is possible due to the accumulation of institutional contradiction that enables human praxis to introduce change (Seo and Creed, 2002). Research limitations/implications There is a need to empirically test and refine the proposed factors and explore relationships among the various variables by collecting data from organizations that have already implemented BSC. Practical implications The findings of this study are important and relevant to all the different-sized organizations in the different sectors and industries. This study also makes a significant contribution to society in general. Originality/value This paper contributes to the literature on organizational and accounting change that emphasis the crucial role that institutional contradiction plays in the process of BSC implementation. The findings of this study will help management in making crucial decisions and in resource allocations that are required to make the BSC implementation a success.

The verification of effective leadership style for TQM

2014 ◽  
Vol 31 (7) ◽  
pp. 822-840 ◽  
Author(s):  
Young Sik Cho ◽  
Joo Y. Jung
Keyword(s):  
Leadership Style ◽  
Effective Leadership ◽  
Positive Impact ◽  
Primary Data ◽  
Equation Modeling ◽  
Future Research ◽  
Successful Implementation ◽  
Total Quality ◽  
Content Type ◽  
Study Results

Purpose – The purpose of this paper is to verify the universal applicability of total quality management (TQM) across national boundaries. Specifically, the authors examined the validity of the isomorphic nature of TQM leadership style by comparing survey samples from both USA-based firms (n=112) and China-based firms (n=121). Design/methodology/approach – The authors collected the primary data through a survey research method. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) were adopted to test the hypothesized research model. Findings – The study results did not support the universality of TQM practices. For example, the results reveal that in the USA-based firms, transformational leadership has a more significant positive influence on TQM practices, while in the China-based firms, transactional leadership has a more significant positive impact on TQM practices. Originality/value – Most of the existing literature on TQM assumed that the most effective TQM leadership style would be universal across organizational or international boundaries. However, our findings imply that the effective leadership style for successful implementation of TQM practices could be contingent on the cultural background embedded within the firms. Therefore, the authors anticipate the findings of the study will guide future research on TQM and create a new path to find solutions not only for optimizing the successful implementation of TQM, but also for minimizing the current high level of TQM failures.

Participatory HRM and firm performance

2019 ◽  
Vol 41 (5) ◽  
pp. 1098-1119 ◽  
Author(s):  
Neha Gahlawat ◽  
Subhash C. Kundu
Keyword(s):  
Firm Performance ◽  
Organizational Climate ◽  
Structural Equation ◽  
Affective Commitment ◽  
Intention To Leave ◽  
Employee Attitudes ◽  
Primary Data ◽  
Equation Modeling ◽  
Content Type ◽  
The Relationship

Purpose The purpose of this paper is to examine the relationship between participatory HRM and firm performance through a series of mediators. Design/methodology/approach Primary data were collected from 569 respondents belonging to 207 organizations operating in India. Structural equation modeling and bootstrapping via PROCESS were used to analyze the hypothesized relationships between participatory HRM and firm performance. Findings The study has highlighted that participatory HRM in the form of self-managed teams, flexible work arrangements and empowerment results in better organizational climate, heightened affective commitment, reduced intention to leave and enhanced firm performance. Furthermore, it has been established that organizational climate, affective commitment and intention to leave serially mediate the relationship between participatory HRM and firm performance. Practical implications The study gives strong indications that adopting bundle of participatory HRM practices is beneficial for generating positive organizational climate, enhanced employee attitudes and superior firm performance. Originality/value By establishing serial mediation through organizational climate, affective commitment and employees’ intention to leave, this study brings new insights into the interpretation of underlying mechanism existing between participatory HRM and firm performance, thus uniquely contributes to the HRM and OB literature.

Emerging technical risks from the application of building information modelling

2020 ◽  
Vol 18 (3) ◽  
pp. 195-212
Author(s):  
Moshabab Aljarman ◽  
Halim Boussabaine ◽  
Khalid Almarri
Keyword(s):  
Construction Industry ◽  
Primary Data ◽  
Successful Implementation ◽  
Building Information Modelling ◽  
Content Type ◽  
Information Modelling ◽  
Building Information ◽  
Technical Risks ◽  
Software Platforms ◽  
Modelling Data

Purpose Building information modelling (BIM) is not without risk, as the greater reliance on information technology has associated technical risks. Thus, the purpose of this paper is to assess the perceptions of the users of BIM regarding the likelihood of emergence of technical risks which might influence the successful application of BIM, to facilitate the successful implementation of BIM in the construction industry. Design/methodology/approach The primary data were collected via a questionnaire to document the BIM risks, where 105 responses were recorded from constructors, consultants, cost consultants and other professionals from the UK construction industry. Subsequently, the analysis of the results was driven by univariate and inferential statistics (ANOVA) to assess the perception of risk emergence. Findings The study found the most likely technical risks that might emerge from BIM application. These risks are complexity of transferring modelling data from one program to another, lack of understanding of the BIM for the different software platforms, interoperability shortcomings, failure to discover errors in the model and risks of different software platforms. Practical implications The results will certainly intensify the discussion about BIM risks, risk allocation and all other aspects that are related to BIM contractual processes. Also, the compiled list of risks will help stakeholders in assessing financial implications that may result from BIM application. Originality/value Important technical risks have been identified in the application of BIM. This renders a new understanding of the risks that might influence the successful application of BIM. The respondents generally agreed on the importance of the following risks: “complexity of transferring modelling data between programs from one program to another”, “lack of understanding of the BIM for the different software platforms”, “interoperability shortcomings”, “failure to discover errors in the model” and “risks of different software platforms”, which are in line with current literature.

Critical success factors for ERP system implementation: a user perspective

2018 ◽  
Vol 30 (3) ◽  
pp. 285-310 ◽  
Author(s):  
Ewout Reitsma ◽  
Per Hilletofth
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Project Team ◽  
Strategic Decision ◽  
Successful Implementation ◽  
System Implementation ◽  
User Perspective ◽  
Content Type ◽  
Erp System ◽  
Critical Success

Purpose The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Design/methodology/approach The research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data were collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Gray relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective. Findings The findings reveal that users regard 11 of the 13 CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective, namely, project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded 2 of the 13 CSFs as not important when implementing an ERP system, including organizational change management and top management involvement. Research limitations/implications One limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts, and thus, future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research. Practical implications A better understanding of the user perspective toward CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective. Originality/value Even though researchers highlight the important role users play during ERP system implementation, their perspective toward the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Peer coaching in a school in Cairo, Egypt

2019 ◽  
Vol 8 (1) ◽  
pp. 37-51 ◽  
Author(s):  
Steve Sider
Keyword(s):  
Peer Coaching ◽  
School Administrators ◽  
Participant Observation ◽  
Implementation Process ◽  
Global South ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Content Type ◽  
Barriers And Opportunities ◽  
Key Aspects

Purpose The purpose of this paper is to examine how peer coaching was introduced in one school in Egypt and to identify barriers and opportunities for successful implementation. Design/methodology/approach The methodology included semi-structured interviews with eight teachers, participant observation of their classes and meetings, and three focus group meetings with teachers and school administrators. Findings Ladyshewsky’s (2017) five key aspects of peer coaching are considered in the findings: establishing peer partners, building trust between the partners, identifying specific areas to target for learning, training on non-evaluative questions and feedback, and supporting each other as new ideas are attempted. Each aspect of these is reviewed in light of the implementation process in the school. Practical implications The study provides practical suggestions for teachers and school administrators that include considerations for implementation. Numerous connections are made to research on peer coaching that is relevant to the implementation of peer coaching in schools in Egypt and other countries in the Global South. Originality/value The study provides an examination of the implementation of peer coaching in a school in Egypt. Thus, it contributes to the limited literature on peer coaching in the Global South. The discussion and conclusion sections consider further questions and research opportunities for effective practices in peer coaching in international contexts.

ERP system implementation in large enterprises – a systematic literature review

2017 ◽  
Vol 30 (4) ◽  
pp. 666-692 ◽  
Author(s):  
Mahmood Ali ◽  
Lloyd Miller
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Implementation Process ◽  
Future Research ◽  
System Implementation ◽  
Erp Implementation ◽  
Plan Implementation ◽  
Content Type ◽  
Erp System ◽  
Large Enterprises

Purpose Enterprise resource planning (ERP) implementation brings with it a set of challenges. In order to gain a better understanding of these and they can be mitigated during the implementation process, the purpose of this paper is to use Esteves and Bohórquez (2007) classification based on ERP lifecycle framework, and content analysis to review the literature on ERP implementation in a structured format with a focus on larger enterprises, and provide a platform for practitioners to plan implementation with minimum possibility of failure. Design/methodology/approach Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework is used to develop and present a comprehensive structured review of the literature on ERP system implementation in large enterprises (LEs), with a particular focus on pre-implementation, implementation, and post-implementation. Findings Drawing from the literature, organisations can plan implementation based on the findings and strategies presented in the study. This can lead to a better understanding of implementation with minimal probability of failure. The authors find that top management support, good project management teams, and good communications are the top three most important critical successful factors during implementation. The authors also identify critical gaps in current research. Existing research focusses predominantly on the implementation phase, but research on pre- and post-implementation is lacking, and that no industry standard implementation methodology has been developed. Research implications This review primarily focusses on the literature in the area of ERP implementation. ERP implementation planning involves access to effective implementation strategies. Despite the literature identifying a myriad of different ERP implementation models, no standard industry ERP implementation model has been developed. The findings for ERP implementation are repetitive, inconsistent, and lack empirical research, rendering these two of the most critical areas for future research, and collaboration between ERP practitioners, system developers, and researchers. Researchers, in turn, need to become more innovative in terms of their research techniques when examining ERP implementation. Practical implications This paper provides guidance to researchers and practitioners with an insight into published research work and their findings. It provides a better understanding of ERP implementation, which can be applied towards overcoming operational difficulties during the implementation process. Originality/value This study is innovated in its use of Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework, and content analysis to present a comprehensive structured literature review of the ERP implementation literature with a specific focus on pre-implementation, implementation, and post-implementation in LEs between the period 1989 and 2014. The technique and time period used in this study differs from those of other studies on ERP implementation. The paper brings together theoretical and practical developments on ERP implementation under a single source, which should aid practitioners, researchers and ERP developers with future research and decision making.

Operational or strategic benefits

2017 ◽  
Vol 40 (1) ◽  
pp. 28-52 ◽  
Author(s):  
Arun Kumar Tarofder ◽  
S.M. Ferdous Azam ◽  
Abdullah Nabeel Jalal
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Primary Data ◽  
Successful Implementation ◽  
Final Decision ◽  
Cross Sectional ◽  
Internet Adoption ◽  
Content Type ◽  
Internet Technologies ◽  
Operational Activities

Purpose The purpose of this study is twofold: identifying important determinants for effective adoption of internet technologies in an organizational supply chain context and examining and classifying benefits yielded from internet adoption in supply chain. Design/methodology/approach A structured Web-based questionnaire was designed and administered to respondents to collect the primary data. With two reminders, this study managed to obtain 236 respondents from different industries in Malaysia. Structural equation modelling was applied to test the seven hypotheses. Findings Four of five factors were significant for successful implementation of internet technologies in organizations. In addition, results suggested that internet technologies contribute more to operational activities rather than strategic initiatives, which would be one of the main contributions of this study. Research limitations/implications This study is limited by its being based on organizational perception rather than absolute value for measuring the benefits of internet adoption. Moreover, this study applied the cross-sectional technique which may limit generalizability of the findings. Practical implications This study provides in-depth knowledge about internet adoption and benefits for the organization by combining both theoretical and empirical knowledge. It helps managers to understand the importance and process of internet adoption. Originality/value Organizations who are interested in adopting the internet in their supply chain may feel that these results will guide them in making their final decision.

A developmental view on implementation of quality management concepts

2014 ◽  
Vol 6 (2/3) ◽  
pp. 143-154 ◽  
Author(s):  
Ida Gremyr ◽  
Mattias Elg
Keyword(s):  
Quality Management ◽  
Standard Procedure ◽  
Implementation Process ◽  
Pilot Project ◽  
Project Work ◽  
Successful Outcome ◽  
Successful Implementation ◽  
Illustrative Case ◽  
Content Type ◽  
Management Concepts

Purpose – The purpose of this paper is to examine the value of a developmental learning view on implementation of quality management (QM) concepts. QM concepts are common in various organizations; some implement them smoothly, others struggle and sometimes even abandon the initiatives. What is then a successful implementation – is it the use a specific QM method as a standard problem solving approach, or is it that learning has occurred during implementation? Design/methodology/approach – The paper is based on an illustrative case study carried out at a hospital in western Sweden. The data have been collected through about 130 hours of participation in project work by the first author and through seven face-to-face interviews of about one hour each. Findings – It is shown that a Design for Six Sigma pilot project with a narrow view on implementation could be regarded as a failure, but it gave rise to much learning and new improved ways of working. Hence, it is argued that a developmental view on implementation can support learning by an emergent and experimental approach to implementation processes. Originality/value – Much research has been done on how to increase the success rate of implementations of QM initiatives, e.g. procedures to follow to reach an outcome where the new way of working is standard procedure. Less research has problematized the implementation process, questioning what a successful outcome of an implementation is.

BIM adoption model for small and medium construction organisations in Australia

2019 ◽  
Vol 26 (2) ◽  
pp. 154-183 ◽  
Author(s):  
Ying Hong ◽  
Ahmed W.A. Hammad ◽  
Samad Sepasgozar ◽  
Ali Akbarnezhad
Keyword(s):  
Latent Variables ◽  
Structural Equation ◽  
Descriptive Analysis ◽  
Implementation Process ◽  
Successful Implementation ◽  
Content Type ◽  
Building Information ◽  
Adoption Model ◽  
Knowledge Support ◽  
Building Activities

PurposeThe purpose of this paper is to present a model for building information modelling (BIM) implementation at small and medium-sized construction contractor organisations (SMOs). The proposed BIM adoption model assesses BIM implementation benefits, costs and challenges faced by SMOs. Correlation between BIM adoption in SMOs and the associated impacting factors, including knowledge support and BIM adoption motivation, is captured through the model.Design/methodology/approachA literature review of BIM adoption in construction was first presented. Research data, collected from 80 SMOs in Australia through a conducted survey, are then analysed. Descriptive analysis and structural equation modelling were used to investigate SMOs’ understanding of BIM, and to qualify the correlations among the proposed latent variables impacting BIM implementation at SMOs, respectively. Additionally, this study usedχ2test to compare differences between BIM users and non-BIM users regarding BIM understanding, interested applications and attitudes towards implementation benefits and challenges.FindingsPotential benefits associated with BIM implementation are a major motivation factor when it comes to BIM adoption at SMOs. In addition, existing staff’s capability in using BIM tools positively affects the establishment of an organisational knowledge-support system, which determines the decision of adopting BIM eventually. Ultimately, there is a need for further emphasis on staff engagement in the implementation process.Research limitations/implicationsThe results presented in this paper are applicable to SMOs in the building sector of construction. BIM implementation at organisations involved in non-building activities, including civil works and infrastructure, needs to be assessed in the future.Practical implicationsThe results indicate that rather than placing the focus mainly on benefits of BIM implementation, successful implementation of BIM in practice requires adequate effort to assess implementation problems, establish knowledge support and engage staff in using BIM.Originality/valueResults of this study provide an insight into the adoption challenges of BIM in SMOs, given that the focus of previous studies has been mostly placed on BIM adoption in architectural firms and large contractors.

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