scholarly journals Research on the drivers of undergraduates' intention to use university digital libraries: affinity theory as an additional construct of information system success model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fang Xu ◽  
Jia Tina Du
Keyword(s):  
Information System ◽  
Digital Libraries ◽  
User Satisfaction ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
System Success

PurposeThis study aims to examine the factors influencing undergraduates' intention to use university digital libraries by integrating the information system success model and affinity theory.Design/methodology/approachBased on the 265 valid responses gathered through a survey, the structural equation modelling (SEM) technique was employed to test the research model and hypotheses.FindingsThe results indicated that system quality and digital libraries (DLs)' affinity significantly affect undergraduates' user satisfaction. However, information quality and service quality does not. User satisfaction has significant impact on undergraduates' intention to use university digital libraries.Practical implicationsLibrarians and service providers should focus on enhancing the system quality of digital library and DLs' affinity, to improve the undergraduates' user satisfaction, further motivating undergraduates to use university digital libraries.Originality/valueThe information system success model is enriched by affinity as an additional construct.

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

scholarly journals EVALUASI PEMANFAATAN SISTEM INFORMASI KASUS DENGAN MODEL INFORMATION SYSTEM SUCCESS DELONE & MCLEAN DI LEMBAGA BANTUAN HUKUM JAKARTA

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Arif Syamsudin Budi Wahyudi ◽  
Wardiyono Wardiyono
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
Quality Service ◽  
System Quality ◽  
Information System Success ◽  
System Success ◽  
Net Benefits

Saat ini LBH Jakarta telah mengimplementasikan satu aplikasi yang memiliki peran penting dalam menangani pekerjaan-pekerjaan bantuan hukum. Model information system success Delone McLean digunakan untuk menganalisis Sistem Informasi Kasus (SIK) LBH. Terdapat enam variabel yang akan diuji dari yaitu, Information Quality, System Quality, Service Quality, Intention to Use/Use, User Satisfaction, dan Net Benefits. Hipotesis yang diajukan adalah, 1) Information Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 2) System Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 3) Service Quality mempunyai pengaruh positif terhadap Intention to Use/Use; 4) Information Quality mempunyai pengaruh postif terhadap User Satisfaction; 5) System Quality mempunyai pengaruh positif terhadap User Satisfaction; 6) Service Quality mempunyai pengaruh positif terhadap User Satisfaction; 7) Intention to Use/Use mempunyai pengaruh positif terhadap Net Benefits; 8) User Satisfaction mempunyai pengaruh positif terhadap Net Benefits. Hasil analisis deskriptif terhadap setiap pertanyaan yang ada di dalam variabel penelitian menunjukkan rerata nilai rendah – tinggi. Ditemukan juga dalam penelitian hal yang bertolak belakang dengan analisis data penelitian dengan menggunakan teknik analisis regresi linear berganda. Sebagian besar hipotesis yang ditawarkan pada penelitian ini ditolak. Namun, satu hipotesis yang diterima yaitu, Information Quality mempunyai pengaruh positif terhadap User Satisfaction. Melihat jumlah hipotesis yang ditolak, pemanfaatan SIK tidak memiliki nilai yang signifikan bagi LBH Jakarta. Hasil wawancara mendukung pembuktian hipotesis tersebut.Kata kunci: Evaluasi, Model Information System Success, DeLone McLean, LBH Jakarta, Sistem Informasi Kasus

scholarly journals Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

2020 ◽  
Vol 5 (2) ◽  
pp. 261-270
Author(s):  
Puspo Dewi Dirgantari ◽  
Yusuf Murtadlo Hidayat ◽  
Mohd Halim Mahphoth ◽  
Rury Nugraheni
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Level Of Use ◽  
Information System Success Model ◽  
System Success

Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

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