It’s the act that counts: minimizing post-violation erosion of trust

2015 ◽  
Vol 36 (1) ◽  
pp. 81-96 ◽  
Author(s):  
A. R. Elangovan ◽  
Werner Auer-Rizzi ◽  
Erna Szabo
Keyword(s):  
Demographic Variables ◽  
Key Factors ◽  
Organizational Relationships ◽  
Holistic View ◽  
Content Type ◽  
Trust Repair ◽  
One Step ◽  
The Impact ◽  
Practical Implications ◽  
Different Levels

Purpose – The purpose of this paper is to examine the effects of damage incurred by the trustor as a result of a trust violation and the impact of different levels of post-violation trust repair behaviours by the trustee on the subsequent erosion of trust. Design/methodology/approach – Data were collected from 232 middle to senior level managers using a two-part scenario-based experimental design to test the impact of damage incurred (avoided) and post-violation repair behaviour. Respondents’ levels of trust were measured pre- and post-violation as well as forgiving and a range of demographic variables. Findings – Results showed that trust eroded independent of the level of damage that may have been caused. Further, post-violation trust repair behaviour by the trustee led to a significantly lower erosion of trust as compared to not engaging in such behaviours. Furthermore, erosion of trust was minimized, when the trustee engaged in increasing levels of trust repair behaviour. Results also showed that trustors who were relatively more forgiving were less likely to lose trust in the trustee after a violation. Research limitations/implications – In this study we focused on two key factors influencing the erosion of trust. Further factors need to be identified and empirically tested in order to get a more holistic view on how trust erodes. The results serve as one step towards building an integrated model of trust erosion. Practical implications – For practicing managers, the results imply that the actual incurrence or avoidance of damages from a trust violation appears to be peripheral – trustors are more concerned about the violation as a principle and a harbinger of similar future incidents. Further, quickly engaging in trust repair behaviours, such as offering an a good explanation, a heartfelt apology, and appropriate remedy, helps minimize the erosion of trust. Originality/value – This paper addresses an under-investigated facet of trust research in organizations – erosion of trust – which is especially crucial in light of the growing awareness that most organizational relationships actually start off with high levels of trust rather than low trust. Thus, this study offers insights into maintaining (as opposed to building) trust.

Demographic variables as moderators between QWL and OCB

2019 ◽  
Vol 51 (7/8) ◽  
pp. 396-408
Author(s):  
Mohit Yadav ◽  
Santosh Rangnekar ◽  
Anugamini Priya Srivastava
Keyword(s):  
Organizational Citizenship ◽  
Demographic Variables ◽  
Quality Of Work Life ◽  
Content Type ◽  
Study Process ◽  
The Impact ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to examine the impact of quality of work life (QWL) on organizational citizenship behaviour (OCB) of employees. Also, the paper examines the role of demographic variables, i.e. gender, position and type of organization as moderators of relationship between QWL and OCB. Design/methodology/approach A survey with sample of 375 was used in this study. PROCESS tool by Hayes (2013) was used to analyze the relation between QWL, OCB and demographic variables. Findings QWL was found to positively influence OCB. Gender and type of organization were found to moderate the relationship, whereas position failed to moderate the relation significantly. Practical implications The study reinforced the significance of QWL practices by organizations to improve extra-role behaviours of employees. Also, importance of considering gender and the industry you are in is emphasized in using and designing the QWL programme for employees. Originality/value While many antecedents have been studied in relation to OCB, QWL is rarely discussed. The paper attempts to reemphasize QWL’s importance in doing so in light of demographic variables as moderators.

The impact of smart specialization strategies on sub-cluster efficiency: simulation exercise for the case of Mexico

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Viviana Elizabeth Zárate-Mirón ◽  
Rosina Moreno Serrano
Keyword(s):  
Design Methodology ◽  
Data Envelopment ◽  
Content Type ◽  
Smart Specialization ◽  
Cluster Efficiency ◽  
Technological Intensity ◽  
The Impact ◽  
Practical Implications ◽  
Different Levels

Purpose This paper aims to evaluate whether the integration of smart specialization strategies (S3) into clusters significantly impacts their efficiency for countries that still do not implement this policy. This study tests three effects: whether the kind of policies envisaged through an S3 strategy impacts cluster’s efficiency; whether this impact changes with the technological intensity of the clusters; to determine which S3 is more suitable for sub-clusters at different levels of technological intensity. Design/methodology/approach The Mexican economy is taken as case of study because it has a proper classification of its industries intro Porter’s cluster’s definition but still does not adopt the S3 policy. Through data envelopment analysis (DEA), this study evaluates the cluster’s efficiency increment when variables representing the S3 elements are included. Findings The results show that strategies following the S3 had a significant impact in all clusters, but when clusters were classified by technological intensity, the impact on efficiency is higher in clusters in the medium low-tech group. Practical implications According to the results in the DEA, it can be concluded that these S3 strategies have the potential to increase the clusters’ productivity significantly. These results make convenient the adoption of the S3 policy by countries that already count with a properly cluster definition. Originality/value These findings contribute to the lack of studies that analyze the join implementation of S3 on clusters.

Antecedents and benefits of obtaining preferred customer status

2015 ◽  
Vol 35 (2) ◽  
pp. 178-200 ◽  
Author(s):  
Jeroen Bemelmans ◽  
Hans Voordijk ◽  
Bart Vos ◽  
Geert Dewulf
Keyword(s):  
Case Studies ◽  
Construction Industry ◽  
Design Methodology ◽  
Positive Impact ◽  
Matched Pair ◽  
Organizational Relationships ◽  
Supplier Relationships ◽  
Content Type ◽  
The Impact ◽  
Practical Implications

Purpose – The purpose of this paper is to explore both the antecedents and the impact of a buying company having preferred customer status. Specific attention is paid to an, until now, unexplored antecedent: the buyer’s maturity as perceived by the supplier. In terms of impact, the focus is on the link between obtaining preferred customer status from a specific supplier and the buyer’s satisfaction with its collaboration with that supplier. Design/methodology/approach – Two case studies in the Dutch construction industry were conducted and, in each case, representatives of three companies were interviewed: one supplier plus two of its customers, one of them having a preferred status. As such, a total of four dyadic matched-pair inter-organizational relationships have been investigated. Findings – First, it is beneficial for buying companies to obtain preferred customer status at their suppliers, since this will have a positive impact on the buying company’s satisfaction with the collaboration. Second, if buying companies aim to obtain preferred customer status at their suppliers it is important that they are perceived as mature in managing supplier relationships. Practical implications – Although buying companies and suppliers often both want to increase their mutual business, there can be many factors that impede this. The framework presented in this research can help companies overcoming these impediments. Originality/value – This is the first study exploring the impact of being a preferred customer on the buyer-supplier relationship in the construction industry.

Hotel chain development pipelines in Africa: implications for human capital development

2016 ◽  
Vol 8 (2) ◽  
pp. 134-148 ◽  
Author(s):  
Trevor Ward
Keyword(s):  
Human Capital ◽  
Design Methodology ◽  
Content Type ◽  
Hotel Chains ◽  
Development Pipeline ◽  
Capital Development ◽  
The Impact ◽  
Hotel Chain ◽  
Practical Implications ◽  
Different Levels

Purpose Hotel development in Africa is at an all-time high, as entrepreneurs and institutional investors recognise and understand the opportunities, and as the international brands identify the gaps in their system coverage. The purpose of this paper is to quantify the chains’ future development pipelines and the requirement for human capital in those hotels. Design/methodology/approach Information was obtained from the international and regional (African) hotel chains that are signing deals to manage and brand new hotels in Africa, including location, number of rooms, brand and expected opening date. From this, a calculation was made regarding the number of jobs that will be created at different levels. Findings The findings show the number of hotels in the chains’ development pipeline in Nigeria and the human capital requirement in those hotels. Practical implications Governments, investors, operators and educators can benefit from the findings presented and develop relevant policies that will impact positively on human capital in Africa. Originality/value This paper outlines the impact of hotel growth on human capital needs in Africa.

Ghana’s ICT4AD policy: between policy and reality

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kennedy Kumangkem Kubuga ◽  
Daniel Azerikatoa Ayoung ◽  
Stephen Bekoe
Keyword(s):  
Design Methodology ◽  
Gap Analysis ◽  
Monitoring And Evaluation ◽  
Implementation Success ◽  
Holistic View ◽  
Causal Factors ◽  
Content Type ◽  
The Impact ◽  
Practical Implications ◽  
Comprehensive Study

Purpose Nearly at the end of its lifespan, the Ghana ICT4AD policy is in a position for a holistic view, especially through the eyes of the intended beneficiaries. This paper aims to fill that gap. The paper measures the gap between what was intended and what has been realised and, based on that, makes recommendations for stakeholders. Design/methodology/approach The research used the design reality gap analysis approach to numerically examine the deviation or otherwise of the ideals of the Ghana ICT4AD policy from or to the reality on the ground. It required the breaking down of the problem into dimensions and subdimensions and involved interviewing office holders, academics, practitioners and students over a three-year period. The recommendations include a review of the policy before it expires and an explicit designation of an agency responsible for coordination, monitoring and evaluation of the various stages of the policy. Findings The chief finding is that Ghana’s ICT4AD policy might miss the targets totally, or might well be a partial failure unless action is taken to close the design–reality gaps identified by the research. As the policy is almost at the end of its lifespan, recommendations are even more useful when the recommended revision takes place. Research limitations/implications The major limitation of the is that it looks only at the implementation success or failure without a probe into the causal factors and/or the impact on society. Practical implications The policy runs full term at end 2022, with large gaps between the plans of the framers and the reality on the ground. An immediate revision of the policy is most recommended. Originality/value Besides this study, the authors have not come across any such comprehensive study of the Ghana ICT4AD policy, especially with the amount of data now available after two decades. There is a similarity with a Pakistani study, which has been acknowledged in this study, but the two works differ greatly in methodology, context and style.

Institutional blockholders and the variability of firm performance

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Peng Huang ◽  
Yue Lu
Keyword(s):  
Firm Performance ◽  
Stock Returns ◽  
Time Variability ◽  
Content Type ◽  
Performance Variability ◽  
Risk Appetite ◽  
Underlying Mechanisms ◽  
The Impact ◽  
Practical Implications ◽  
Different Levels

PurposeWe examine the effect of institutional blockholders on the variability of firm performance.Design/methodology/approachWe use OLS regression models to estimate the effect of institutional blockholders on within-firm, over-time variability of firm performance.FindingsWe find that firms with more institutional blockholders experience less variable firm performance. In particular, more institutional blockholders are associated with less variability of annual stock returns, ROA and the market-to-book ratio. We further explore several underlying mechanisms through with institutional blockholders reduce firm performance variability. We find that more institutional blockholders are associated with less variable capital expenditures and R&D investments, and less frequent acquisition activities.Research limitations/implicationsA limitation of this paper is that our sample period only covers 1996–2006. Future studies can extend our research to a more recent period (e.g. 2009–2019) to test whether our findings remain valid in other periods.Practical implicationsWe document a significant relation between institutional blockholders and firm performance variability in this paper. However, we do not make any judgment as to whether firms should increase their institutional blockholders as it is unclear whether the caused reduction in risk-taking is socially efficient. We argue that the value implication of institutional blockholders depends on the existing blockholder structure and the different levels of risk appetite between the CEO and shareholders. Thus, the decision on the increase or decrease of institutional blockholders should be carefully made based on a firm’s specific characteristics.Originality/valueThis paper is a first study which examines the impact of the presence of institutional blockholders on the variability of firm performance, while most prior studies focus on the stock ownership of institutional blockholders and examine its impact on the level of firm performance.

scholarly journals Monitoring and mentoring strategies for diffusing sustainability in supply networks

2020 ◽  
Vol 25 (6) ◽  
pp. 729-746
Author(s):  
Osama Meqdadi ◽  
Thomas E. Johnsen ◽  
Rhona E. Johnsen ◽  
Asta Salmi
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Monitoring Strategy ◽  
Supply Networks ◽  
Content Type ◽  
Interaction Approach ◽  
The Impact ◽  
Practical Implications ◽  
Different Levels ◽  
Interaction Intensity

Purpose This paper aims to investigate the impact of monitoring and mentoring strategies on sustainability diffusion within supply networks through focal companies and how suppliers engage in implementing these strategies. Design/methodology/approach The paper reports on three in-depth case studies conducted with focal companies and their suppliers. An interaction approach was adopted to guide the analysis of focal companies’ strategies for implementing and diffusing sustainability in supply networks. Findings The monitoring strategy impacts sustainability diffusion at the dyadic level, while the mentoring strategy is a prerequisite for the diffusion of sustainability at the supply network level. The findings suggest that coupling monitoring with mentoring can lead to diffusion beyond first-tier suppliers. Interaction intensity, supplier proactiveness and mindset change facilitate sustainability diffusion in supply networks. Research limitations/implications The authors suggest more research be conducted on specific practices within monitoring and mentoring, as some of these imply very different levels of commitment and interaction. Practical implications The paper suggests that in the future, companies will be increasingly called upon to adopt cooperative initiatives to enable the diffusion of sustainability in supply networks. Originality/value The contribution of the paper lies in its identification of the impacts of monitoring and mentoring strategies on the diffusion of sustainability in networks, revealing different supplier engagement in these strategies, which may foster or hinder sustainability diffusion.

scholarly journals COVID-19, sustainable development and higher education: towards a recovery path

2020 ◽  
Vol 22 (1) ◽  
pp. 138-141
Author(s):  
Walter Leal Filho
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Design Methodology ◽  
Higher Education Institutions ◽  
Content Type ◽  
The Impact ◽  
Perspective Analysis ◽  
Practical Implications ◽  
Different Levels

Purpose This paper aims to outline the impact of the COVID-19 pandemic to universities and how they may react. Design/methodology/approach A description of the impact of the COVID-19 pandemic to higher education institutions is presented at different levels. Findings Even though the COVID-19 pandemic affects higher education institutions in many ways, there are some measures which may be undertaken to mitigate its impacts. Practical implications The measures suggested may assist universities at present, and in future recovery efforts. Originality/value The value of the paper resides on a multi-perspective analysis of higher education institutions can do, as part of the recovery efforts in face of the pandemic.

Perceived workplace gender-bias and psychological impact

2019 ◽  
Vol 43 (3/4) ◽  
pp. 339-353 ◽  
Author(s):  
Siham Lekchiri ◽  
Cindy Crowder ◽  
Anna Schnerre ◽  
Barbara A.W. Eversole
Keyword(s):  
Gender Bias ◽  
Critical Incident ◽  
Psychological Impact ◽  
Working Women ◽  
Content Type ◽  
Treatment Bias ◽  
Male Dominated ◽  
The Impact ◽  
Organizational Mechanisms ◽  
Practical Implications

Purpose The purpose of this paper is to explore the experiences of working women in a male-dominated country (Morocco) and unveil the unique challenges and everyday gender-bias they face, the psychological impact of the perceived gender-bias and, finally, identify a variety of coping strategies or combatting mechanisms affecting their motivation and retention in the workplace. Design/methodology/approach Empirical evidence was obtained using a qualitative research method. The Critical Incident Technique (CIT) was used to collect incidents recalled by women in the select institution reflecting their perceptions of their managers’ ineffective behaviors towards them and the impact of these behaviors. The critical incidents were inductively coded, and behavioral statements were derived from the coded data. Findings The qualitative data analysis led them to structure the data according to two theme clusters: The perceived gender-bias behaviors (Covert and evident personal and organizational behaviors) and Psychological impacts resulting from the perceived bias. These behavioral practices included abusive behaviors, unfair treatment, bias and lack of recognition. The psychological impact elements involved decreased productivity, depression, anxiety and low self-esteem. Practical implications Understanding these experiences can facilitate the identification of strategies geared towards the retention of women in the workforce, and Moroccan organizations can develop and implement strategies and policies that are geared towards eliminating gender-bias in the workplace and to retaining and motivating women who remain ambitious to work in male-dominated environments and cultures. Originality/value This paper provides evidence that sufficient organizational mechanisms to support women in male-dominated environments are still unavailable, leaving them to find the proper coping mechanisms to persevere and resist.

A cognitive process model of trust repair

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Edward C. Tomlinson ◽  
Christopher A. Nelson ◽  
Luke A. Langlinais
Keyword(s):  
Structural Change ◽  
Organizational Justice ◽  
Attribution Theory ◽  
Cognitive Process ◽  
Process Model ◽  
Causal Attribution ◽  
Content Type ◽  
Trust Repair ◽  
Nuanced Understanding ◽  
Practical Implications

Purpose This paper aims to investigate how the reparative efforts of extensive apologies, compensation and structural change affect trust after a violation has occurred. Specifically, this paper presents a cognitive process model positing that voluntary reparative efforts will shape the victim’s stability attributions for the cause of the violation such that it will be deemed less stable (i.e. unlikely to recur); as a result, the victim is more likely to perceive the transgressor as being fair, and hence extend subsequent trust. Design/methodology/approach Two experiments were conducted to test the cognitive process model. Findings The results of both experiments supported this predicted sequence for extensive apologies. Support for the predicted sequence was also found when compensation and structural change are invoked as reparative efforts. Originality/value This research has theoretical and practical implications for a more nuanced understanding of how causal attribution theory and organizational justice theory can be integrated within the context of trust repair.

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