Adapting the high performance organization framework to the Thai context

2014 ◽  
Vol 18 (2) ◽  
pp. 28-38 ◽  
Author(s):  
Andre A. de Waal ◽  
Robert Goedegebuure ◽  
Chiraprapha Tan Akaraborworn
Keyword(s):  
High Performance ◽  
High Reliability ◽  
Western World ◽  
Orientation Factor ◽  
Content Type ◽  
Business Context ◽  
High Performance Organization ◽  
Thai Organizations ◽  
Thai Business

Purpose – The purpose of this study is evaluate whether the high performance organization (HPO) framework can satisfy the recent urgent request of Thai business leaders to create a unique organization which is better able to deal with unpredictable circumstances and increased competition. To establish the suitability of the HPO Framework it first has to be made sure that this framework is applicable to the Thai business context as previous research has shown that management techniques originating from the Western world cannot be indiscriminately transferred into non-Western contexts. Design/methodology/approach – During several workshops and seminars in Bangkok, participants were asked to complete the HPO questionnaire. The collected data were analyzed using a second-order confirmatory factor analysis to evaluate whether the data on the 35 items in the HPO framework group into the five independent factors: continuous improvement, openness and action orientation, management quality, workforce quality and long-term orientation. Findings – The data yielded, with a high reliability, four of the five HPO factors as present in the original HPO framework. The dropped items were either confounded with other factors or items that may be another dimension in the data or a sub-dimension of other factors. The long-term orientation factor was dropped, as the accompanying items did not unidimensionally measure this construct. This did not mean that long-term orientation (LTO) is not relevant in the Thai context; there simply were no items included that measured LTO properly in the Thai context. Research implications – The HPO framework proved to be a validated and valuable technique for Thai organizations to improve in a sustainable way. Further research should focus on testing the HPO framework in practice by implementing the framework in Thai organizations and then tracking the performance of these organizations over time. In this way, it can be evaluated if the advantages experienced by organizations while applying the HPO framework can also be enjoyed by Thai organizations. Originality/value – This is the first research into the validity of the HPO framework in the specific Thai context.

Formulating a partnership framework for Egyptian ICT companies

2017 ◽  
Vol 10 (3) ◽  
pp. 293-312 ◽  
Author(s):  
André de Waal ◽  
Dalia S.F. Habil ◽  
Robert Goedegebuure
Keyword(s):  
Organizational Performance ◽  
Value Chain ◽  
High Performance ◽  
New Technologies ◽  
High Reliability ◽  
Performance Practices ◽  
Content Type ◽  
Full Benefit ◽  
High Performance Organization ◽  
Ict Companies

Purpose Nowadays, it is rare to find an organization that operates in isolation, without the need to partner with other organizations. Partnerships offer firms access to new technologies, markets, and knowledge. During the process of transforming into a high performance organization (HPO), an organization will eventually find itself operating within a bigger value chain. The purpose of this paper is to identify the factors and practices that can help Egyptian ICT companies to become better members in such a partnership, in a way that enables full benefit to be gained from the partnership. Design/methodology/approach The study used a questionnaire based on the high performance partnership (HPP) framework that has previously been validated in the Western and Asian contexts. The questionnaire was distributed to seven Egyptian ICT organizations who partnered with each other, after which a exploratory factor analysis (EFA) was performed on the collected data to identify the factors that influence the success of partnerships between Egyptian ICT companies. Findings The EFA showed that five (of the original ten) factors from the HPP Framework achieved a high reliability while 47 of the original 54 underlying characteristics applied in the Egyptian ICT context. In addition, these five HPP factors had strong positive relations with the success of the partnership as perceived by partners. Interestingly, the HPO scores of individual partners also had a positive effect on the perceived success of the partnership. Originality/value This study fills the lacuna that currently exists in empirical research about organizational performance practices in Egypt. The study also has practical implications, as management of Egyptian ICT companies are now able to undertake focused improvement actions to increase the success of the partnerships into which they enter.

Suitability of the high performance organization framework to Egyptian ICT companies

2016 ◽  
Vol 11 (4) ◽  
pp. 632-648 ◽  
Author(s):  
André de Waal ◽  
Dalia S.F. Habil ◽  
Robert Goedegebuure
Keyword(s):  
High Performance ◽  
Management Practices ◽  
High Reliability ◽  
Performance Practices ◽  
Content Type ◽  
Five Factors ◽  
Confirmatory Factor ◽  
Organization Framework ◽  
High Performance Organization ◽  
Ict Companies

Purpose The purpose of this paper is to deal with the need for Egyptian ICT companies to adopt high performance practices in order to be able to contribute more to the development of Egypt. However, as not much research has been done into management practices which can support these organizations in the Egyptian context, a framework which was developed based on Western and non-Western data – the high performance organization (HPO) framework – was tested on its suitability in the Egyptian context. Design/methodology/approach The study used a questionnaire which was distributed to seven Egyptian ICT organizations after which a confirmatory factor analysis (CFA) was performed on the collected data. Findings The CFA showed that the original five factors from the HPO framework achieved a high reliability while 26 out of the original 35 underlying characteristics applied in the Egyptian ICT context. Originality/value This study fills the gap which currently exists in empirical research about organization performance practices in Egypt. The study also has practical implications as management of Egyptian ICT companies are now able to undertake focussed improvement actions.

scholarly journals Increasing customer loyalty and customer intimacy by improving the behavior of employees

2016 ◽  
Vol 9 (4) ◽  
pp. 492-510 ◽  
Author(s):  
André de Waal ◽  
Béatrice van der Heijden
Keyword(s):  
Customer Loyalty ◽  
High Performance ◽  
Design Methodology ◽  
Behavioral Factors ◽  
Content Type ◽  
Validated Questionnaire ◽  
Excellent Service ◽  
Item List ◽  
Customer Intimacy ◽  
High Performance Organization

Purpose One of the most important characteristics of high-performance organizations is that these organizations always aim at servicing their customers as best as possible. In practice, this means that the employees of these organizations have to behave toward customers in such a way that these customers are not only fully satisfied but also become loyal to the organization. The purpose of this paper is to look at the concrete behaviors that are needed to create this customer loyalty. Design/methodology/approach From a literature review the items that potentially are of influence on creating customer loyalty and customer intimacy were identified, based on a previous validated questionnaire while adding additional items. These items were subsequently validated in practice with a questionnaire distributed among people who are in daily life regular customers of organizations. Findings The research results show that there are eight behavioral factors of importance to create customer loyalty and customer intimacy: first, service quality delivered by employees; second, capability of employees to deliver high quality; third, empathy of employees toward customers’ wishes and needs; fourth, understanding of employees of customers’ needs; fifth, responsiveness of employees toward the needs of customers; sixth, courtesy of employees toward customers; seventh, service manner of employees; and finally, trust customers place in employees. Research limitations/implications The implication of this research is that, now that the behavioral factors are known, an organization can make sure its employees focus on displaying these behaviors toward customers consistently over time, in order to make sure customers will experience the organization as a high-performance organization and will feel loyalty toward the organization. Originality/value The research described in this paper adds to the literature in the sense that it encompasses previous research into once item list and specifically looks at behaviors that create excellent service and thereby customer loyalty and customer intimacy, both concepts that go beyond the much researched topic of customer satisfaction.

Suitability of the high performance organization framework for Egyptian ICT companies: a replication study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Azmy Ateia ◽  
Saneya Abdelfattah El Galaly ◽  
André de Waal
Keyword(s):  
Factor Analysis ◽  
High Performance ◽  
Research Question ◽  
Replication Study ◽  
Research Approach ◽  
Content Type ◽  
Study Results ◽  
Organization Framework ◽  
High Performance Organization ◽  
Ict Companies

Purpose The purpose of this paper is to answer the research question “Is the high-performance organization (HPO) Framework suitable for non-governmental private sector organizations, specifically the affiliates of international companies operating in the ICT sector in Egypt?” Design/methodology/approach The research concerns a replication study in which the HPO Questionnaire was used to collect data, and factor analysis was applied to evaluate the reliability and consistency of the HPO Framework. The research approach was the same as applied by de Waal et al. (2016), but this time the research population consisted of affiliates of international ICT companies, instead of local ICT companies as in the de Waal et al. (2016) study. Findings Data gathered by means of the HPO Questionnaire from managers of these affiliates were used to evaluate the reliability and internal consistency of the HPO Framework. The confirmatory factor analysis was done twice, once for the original 35-characteristic HPO Framework and once for the 26-characteristic HPO Framework as proposed by de Waal et al. (2016) for Egyptian local ICT companies. The study results clearly show the applicability of the original 35-characteristic HPO Framework for measuring the organizational strength and identifying performance-gaps of ICT companies that are affiliates of international organizations operating in Egypt. Originality/value This study adds to the growing HPO literature on developing countries and helps Egyptian ICT companies to adopt high-performance practices to be able to contribute more to the economic development of Egypt.

The employee survey: benefits, problems in practice, and the relation with the high performance organization

2014 ◽  
Vol 13 (6) ◽  
pp. 227-232 ◽  
Author(s):  
André de Waal
Keyword(s):  
High Performance ◽  
Design Methodology ◽  
Employee Survey ◽  
Content Type ◽  
Non Profit ◽  
The Past ◽  
Management Techniques ◽  
Complementary Techniques ◽  
High Performance Organization

Purpose – The purpose of this article is to discuss the role of the employee in the high performance organization. One of the management techniques which has gained much popularity the past 15 years is the employee satisfaction survey. Many organizations, both profit and non-profit, use a yearly questionnaire, which measures the satisfaction of employees with all sorts of things in the organization. Yet recently, dissenting opinions can be heard that are critical of what they call “the yearly employee survey ritual”. The criticism focuses on the results of the survey which are not dealt with adequately so that the employee survey gradually has become a dissatisfier for employees. Another phenomenon is that organizations that are considering to conduct a high performance organization (HPO) diagnosis renounce this using the justification that “we are already doing an employee survey.” Design/methodology/approach – In this article the purpose of the employee survey, its advantages, its problems in practice and its relation with the HPO Framework are discussed. Findings – It is shown how the employee survey can be improved. In addition, its is shown that the employee survey and the HPO Framework are two different but complementary techniques that can and should be used in conjunction with each other. Originality/value – This article is one of the first to discuss the relation between two important management improvement techniques: the employee survey and the HPO framework.

Applicability of the high performance organization (HPO) framework in the Chinese context

2017 ◽  
Vol 8 (1) ◽  
pp. 22-39 ◽  
Author(s):  
André de Waal ◽  
Amy Wang
Keyword(s):  
High Performance ◽  
Low Cost ◽  
Research Question ◽  
Value Added ◽  
Performance Practices ◽  
Content Type ◽  
Chinese Context ◽  
Chinese State ◽  
Asian Context ◽  
High Performance Organization

Purpose In recent years, China has shifted its competitive strategy from competing on low cost to producing higher value added products and services, and the country has made the promotion of business excellence a national strategic priority. As a consequence, Chinese organizations need to know the factors that will make them world-class companies. Until recently, not much research has been done into these factors in the Chinese context. The few studies available unfortunately were mainly done only into specific elements of excellence and specific improvement techniques; a holistic and scientifically validated framework for creating high performance organizations (HPOs) cannot be found. The purpose of this study is to evaluate such a framework, which was quite recently developed, for the Chinese context. Design/methodology/approach A possible way forward is to use the HPO framework which was validated in earlier studies for the Asian context. In this paper, this research question is answered: Can the HPO framework be used to help Chinese organization to evaluate and improve the factors for excellence in the Chinese context? The study used a questionnaire which was distributed to respondents of a Chinese state-owned manufacturing enterprise. The results were discussed during a workshop to arrive at the main attention points for the organization. Findings The HPO framework was validated for the Chinese context and yielded valuable recommendations for improvement for the case company. Originality/value This study fills the gap which currently exists in empirical research about organization performance practices in Chinese. The study also has practical implications as management of Chinese state-owned enterprises, and possibly other Chinese companies, are now able to undertake focused improvement actions.

Identifying the characteristics of a high-performance finance function

2019 ◽  
Vol 16 (3) ◽  
pp. 352-377
Author(s):  
André de Waal ◽  
Eelco Bilstra ◽  
Peter De Roeck
Keyword(s):  
High Performance ◽  
Extensive Literature ◽  
Role Clarity ◽  
Content Type ◽  
Academic Literature ◽  
Strategic Role ◽  
People Development ◽  
High Performance Organization ◽  
Finance Function

Purpose The concept of the high-performance organization (HPO) receives much attention nowadays. To create and sustain an HPO, all parts of the organization must contribute, especially the finance function, whose relations with every part of the organization mean that it can be regarded as the spider in the organizational web. The paper aims to discuss this issue. Design/methodology/approach This study develops the high-performance finance function (HPFF) framework based on the HPO framework, a scientifically developed and validated approach to transforming organizations into HPOs. Based on an extensive literature review, potential characteristics of an HPFF were identified and subsequently linked to factors in the HPO framework. Subsequently, using a questionnaire and statistical analysis, these potential characteristics were clustered into five HPFF factors that showed a significant positive relation with the finance function’s performance. Findings The five HPFF factors are: Finance Function Improvement, IT Focus, People Development (of financial professionals working in the function), Role Clarity (for each of the various types of role in the function) and Strategic Role (of the finance function in the organization, especially in supporting management). Originality/value The HPFF framework is a practical improvement framework based on a solid scientific foundation. It also fills the current gap in the academic literature on how to develop HPFFs, thus giving the frameworks described in practitioner literature a robust scientific grounding.

1200V SiC Trench-MOSFET Optimized for High Reliability and High Performance

2017 ◽  
Vol 897 ◽  
pp. 489-492 ◽  
Author(s):  
Dethard Peters ◽  
Thomas Aichinger ◽  
Thomas Basler ◽  
Wolfgang Bergner ◽  
Daniel Kueck ◽  
...  
Keyword(s):  
Detailed Analysis ◽  
Gate Voltage ◽  
High Performance ◽  
High Reliability ◽  
Dynamic Performance ◽  
Life Time ◽  
Gate Oxide ◽  
Voltage Range ◽  
Failure Evolution

A detailed analysis of the typical static and dynamic performance of the new developed Infineon 1200V CoolSiCTM MOSFET is shown which is designed for an on-resistance of 45 mΩ. In order to be compatible to various standard gate drivers the gate voltage range is designed for-5 V in off-state and +15 V in on-state. Long term gate oxide life time tests reveal that the extrinsic failure evolution follows the linear E-model which allows a confident prediction of the failure rate within the life time of the device of 0.2 ppm in 20 years under specified use condition.

Reducing the number of passing links in the 2D-NoC for performance and reliability improvement

2020 ◽  
Vol 17 (5) ◽  
pp. 621-632
Author(s):  
Seyyed Javad Seyyed Mahdavi Chabok ◽  
Seyed Amin Alavi
Keyword(s):  
Power Consumption ◽  
High Performance ◽  
Network Reliability ◽  
Telecommunication Network ◽  
High Reliability ◽  
Routing Algorithm ◽  
Network Size ◽  
Content Type ◽  
Probability Of Collision ◽  
On Chip

Purpose The routing algorithm is one of the most important components in designing a network-on-chip (NoC). An effective routing algorithm can cause better performance and throughput, and thus, have less latency, lower power consumption and high reliability. Considering the high scalability in networks and fault occurrence on links, the more the packet reaches the destination (i.e. to cross the number of fewer links), the less the loss of packets and information would be. Accordingly, the proposed algorithm is based on reducing the number of passed links to reach the destination. Design/methodology/approach This paper presents a high-performance NoC that increases telecommunication network reliability by passing fewer links to destination. A large NoC is divided into small districts with central routers. In such a system, routing in large routes is performed through these central routers district by district. Findings By reducing the number of links, the number of routers also decreases. As a result, the power consumption is reduced, the performance of the NoC is improved, and the probability of collision with a faulty link and network latency is decreased. Originality/value The simulation is performed using the Noxim simulator because of its ability to manage and inject faults. The proposed algorithm, XY routing, as a conventional algorithm for the NoC, was simulated in a 14 × 14 network size, as the typical network size in the recent works.

Exploring relationship variables and Information and Communication Technologies use in industrial segmentation

2017 ◽  
Vol 55 (7) ◽  
pp. 1441-1459 ◽  
Author(s):  
María Fuentes-Blasco ◽  
Beatriz Moliner-Velázquez ◽  
Irene Gil-Saura
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Management Approach ◽  
Content Type ◽  
Business Context ◽  
Perceived Trust ◽  
Ict Use ◽  
Information And Communication ◽  
Business To Business

Purpose In tourism, the adoption of Information and Communication Technologies (hereinafter ICT) and variables concerning firms’ links with suppliers have been recognized as key determinants to improve companies’ competitiveness. From the perspective of efficient management of company resources, segmentation has become a key tool and is particularly significant and current in the business-to-business context. The purpose of this paper is to study the segmentation of firms in the tourist industry according to perceived ICT use and relationship value and benefits. In addition, from the management approach, the authors seek to describe the segments that enable the development of differentiated strategies aimed at consolidating relationship benefits in the long term. Design/methodology/approach Using a sample of 310 travel agencies who evaluated the relationship with their main supplier, the authors attempt to examine the utility of these variables as segmentation criteria for identifying heterogeneous groups. Findings The estimation of a finite mixture model suggests that these bases are able to discriminate firms into four latent segments with different levels of ICT use and relationship variables. Research limitations/implications This research contributes to the understanding of the role that ICT and relationship variables have in the segmentation processes of tourism companies. Literature on segmentation in the business-to-business (B2B) context is limited and it is hard to find studies which apply latent methodology using behavioral criteria related to the use of ICT and relationship variables. Practical implications Segmentation of the tourism organizational market based on valuations of supplier relations and ICT use can help suppliers to design or adapt differentiation marketing strategies. Since agencies place the most value on confidence and value, tourism service suppliers should focus their efforts on improving the elements of service provision that increase perceived trust/confidence and value (i.e. growing the number of contacts, proximity to customers or sincerity, etc.). If agencies feel they can rely more on their providers, they will value their relationship more positively thereby favoring its long-term continuity. Originality/value The novelty in this work lies in the application of latent segmentation methodology and the simultaneous use of bases associated with ICT and relationship variables in B2B tourism.

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