European academic libraries Key Performance Indicators (KPI)

2019 ◽  
Vol 20 (3) ◽  
pp. 143-158
Author(s):  
Cecile Swiatek
Keyword(s):  
Comparative Study ◽  
Academic Libraries ◽  
Performance Indicators ◽  
Research Performance ◽  
Key Performance Indicators ◽  
Strong Increase ◽  
Library Services ◽  
Content Type ◽  
And Performance ◽  
Teaching Learning

Purpose The French academic libraries directors association (ADBU) launched and updated a European comparative study on Key Performance Indicators (KPI) in Academic Libraries over the 2013–2017 period. The purpose of this paper is to briefly present the ADBU initiative; its main focus is how to use these figures to ground decision making process, notably so as to better assess the contribution of libraries in student success or research performance. Design/methodology/approach As universities and academic libraries are facing research evolutions and teaching/learning new models, a strong increase in students’ number is observed everywhere in Europe. This trend will most probably continue in the coming years and the pressure on academic libraries will grow. That is why the French ADBU took the initiative to launch a European comparative study on key and performance indicators in Academic Libraries over the 2013–2016 period. Data were updated in 2019, covering 2017 figures and including additional countries. Findings Thanks to the European partners and the help of a consultant firm, the first observations were updated with the 2017 figures and the country scope grew broader. Libraries buildings and equipment, space and seats per student, opening days and hours, frequentation rate, library services, users training, staff per student/documentary budgets/total expenditure, staff training, documentation loans/consultation/downloads: these KPI are gathered and can be compared in both relative and absolute value. Originality/value The ADBU initiative is unique, results are widely shared.

Principles and practice in impact assessment for academic libraries

2018 ◽  
Vol 119 (1/2) ◽  
pp. 121-134 ◽  
Author(s):  
Christine Urquhart
Keyword(s):  
Performance Evaluation ◽  
Impact Assessment ◽  
Academic Libraries ◽  
Data Analytics ◽  
Open Data ◽  
Library Services ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Library Assessment ◽  
And Performance

Purpose This paper aims to examine the principles that underpin library assessment, methods used for impact and performance evaluation and how academic libraries should use the findings, and it discusses how value frameworks help. Design/methodology/approach This is a literature review covering aspects of value (value propositions, value co-creation), value frameworks (including the 2015 ACRL framework, Holbrook typology with worked example), data analytics and collaborative projects including LibQUAL+ initiatives and the use of balanced scorecard principles (including a values scorecard). Findings The use of data analytics in library assessment requires collaboration among library services to develop reliable data sets. Scorecards help ongoing impact and performance evaluation. Queries that arise may require a framework, or logic model, to formulate suitable questions and assemble evidence (qualitative and quantitative) to answer new questions about the value of library services. The perceived value framework of Holbrook’s typology, the values scorecard and the ACRL framework all support the deeper level of inquiry required. Research limitations/implications Includes examples of possible application of frameworks. Practical implications A value framework might help data analytic approaches in combining qualitative and quantitative data. Social implications Impact assessment may require assessing how value is co-created with library users in use of e-resources and open data. Originality/value The study contrasts the varying approaches to impact evaluation and library assessment in academic libraries, and it examines more in-depth value frameworks.

Efficient computation of key performance indicators in a distance learning university

2019 ◽  
Vol 47 (2) ◽  
pp. 96-105 ◽  
Author(s):  
Riccardo Pecori ◽  
Vincenzo Suraci ◽  
Pietro Ducange
Keyword(s):  
Big Data ◽  
Distance Learning ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Data Representation ◽  
Efficient Computation ◽  
Educational Decisions ◽  
Content Type ◽  
Educational Sources ◽  
And Performance

Purpose Managing efficiently educational Big Data, produced by Virtual Learning Environments, is becoming a compelling necessity, especially for those universities providing distance learning. This paper aims to propose a possible framework to compute efficiently key performance indicators, summarizing the trends of students’ academic careers, by using educational Big Data. Design/methodology/approach The framework is designed and implemented in a distributed fashion. The parallel computation of the indicators through Map and Reduce nodes is carefully described, together with the workflow of data, from the educational sources to a NoSQL database and to the learning analytics engine. Findings This framework was tested at eCampus University, an Italian distance learning institution, and it was able to significantly reduce the amount of time needed to compute key performance indicators. Moreover, by implementing a proper data representation dashboard, it resulted in a useful help and support for educational decisions and performance analyses and for revealing possible criticalities. Originality/value The framework proposed integrates for the first time, to the best of the authors’ knowledge, a set of modules, designed and implemented in a distributed fashion, to compute key performance indicators for distance learning institutions. It can be used to analyze the dropouts and the outcomes of students and, therefore, to evaluate the performances of universities, which can, in turn, propose effective improvements toward enhancing the overall e-learning scenario.

Library information services in academic libraries of Azerbaijan: a comparative study

2019 ◽  
Vol 40 (6/7) ◽  
pp. 461-477
Author(s):  
Khalil Ismayilov ◽  
Nadir Ismayilov ◽  
Vafa Mammadova
Keyword(s):  
Comparative Study ◽  
Academic Libraries ◽  
Personal Communication ◽  
Information Services ◽  
Annual Reports ◽  
Library Services ◽  
Technical Equipment ◽  
State University ◽  
Content Type ◽  
University Library

Purpose The purpose of this paper is to comparatively study the library and information services provided by three academic libraries – Baku State University Scientific Library, ADA University Library and Information Services and Khazar University Library and Information Center – located in Baku, Azerbaijan. Various types of library services are examined in terms of funding, acquisition and technical equipment support issues. Also, different subordination conditions (public/private) of the universities help to better understand the current position of academic libraries in different entities. Design/methodology/approach Most part of the conveyed information was obtained through review of related literature, libraries’ annual reports and personal communication with the directors of the academic libraries, to look for similarities and differences in provided library and information services. The results of the study are comparatively described through multiple tables and charts. Findings For improving services it is necessary to develop paid forms of library and information services, maintain various training possibilities for library staff in modern librarianship areas, increase the variety and number of public and outreach activities. Research limitations/implications As the findings of the paper suggest new forms of library services and activities, it is necessary to continue the topic in further studies to develop practical methods and applications for local library conditions. Originality/value The paper can be accepted as the first comparative study of the library information services in academic libraries of Azerbaijan, which gives general overview and analysis of separate service ranges and types. The researchers interested in Azerbaijani librarianship may find it practical.

Development of an integrated performance measurement framework for lean organizations

2018 ◽  
Vol 29 (1) ◽  
pp. 41-84 ◽  
Author(s):  
Narpat Ram Sangwa ◽  
Kuldip Singh Sangwan
Keyword(s):  
Performance Measurement ◽  
Performance Indicators ◽  
Manufacturing Process ◽  
Key Performance Indicators ◽  
Supplier Management ◽  
The Body ◽  
Customer Management ◽  
Content Type ◽  
Measurement Framework ◽  
Integrated Performance

Purpose The purpose of this paper is to propose an integrated performance measurement framework to measure the effect of lean implementation throughout all functions of an organization. Design/methodology/approach The paper identifies the seven categories representing all organizational functions. These categories have been divided into 26 performance dimensions and key performance indicators (KPIs) for each performance dimension have been identified to measure lean performance. The interrelationship of each category with lean principles and/or lean wastes has been identified. KPIs are developed on the basis of identified criteria, frequency analysis of existing literature, and discussion with industry professionals. Finally, an integrated performance measurement framework is proposed. Findings The proposed framework evaluates the organization under seven categories – manufacturing process, new product development (NPD), human resource management, finance, administration, customer management, and supplier management. In total, 26 dimensions and 119 key performance indicators have been identified under the seven categories. Research limitations/implications The proposed framework is a conceptual framework and it is to be tested by empirical and cross-sectional studies. Originality/value The main novelty of the research is that the leanness of the organization has been measured throughout the supply chain of the organization in an integrated way. The various areas of measurement are manufacturing process, NPD, finance, administration, customer management, and supplier management. Further, the proposed KPIs are also categorized as qualitative or quantitative, strategic or operational, social or technical, financial or non-financial, leading or lagging, static or dynamic. This paper contributes to the body of knowledge in performance measurement.

Airline effective operations strategy during COVID-19 pandemic: across regional worldwide survey

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yazan Khalid Abed-Allah Migdadi
Keyword(s):  
Performance Indicators ◽  
Secondary Data ◽  
Operations Strategy ◽  
Quantitative Methodology ◽  
Resilience Theory ◽  
Operational Strategies ◽  
Content Type ◽  
And Performance ◽  
International Airlines ◽  
Bounce Back

Purpose This study aims to identify the effective operational strategies for airlines in a pandemic that allow them to recover and bounce back smoothly. Design/methodology/approach This study adopted quantitative methodology based on secondary data published by the airlines related to operational and performance indicators. The total number of airlines surveyed was 145. The sample of study covers all the following regions: Africa, Asia, Europe, the Middle East, North America and South America. The data analysis of this research passed through several phases to compare the situation before and during pandemic period. Findings The effective operational strategy patterns during the outbreak of the COVID-19 pandemic comprise three hybrid strategies and one scheduling strategy. It appears from these strategy models that four strategic alternatives are available for international airlines to adopt, while two strategic alternatives are available for regional airlines. The strategy alternatives for regional and international airlines are all effective, but those of the international airlines are the more effective ones. Originality/value Previous studies rarely adopted the theory of operations strategy configuration (emphasizing taxonomies-based perspective) and the organizational resilience theory (emphasizing capability-based perspective) to identify the effective airlines operations strategy patterns in a pandemic, that allow airlines to recover and bounce back smoothly by analyzing the practices of airlines from different geographic regions worldwide.

The effect of body-movement teaching, learning motivation and performance

2016 ◽  
Vol 24 (3) ◽  
pp. 414-437 ◽  
Author(s):  
Satoshi Sugahara ◽  
Hisayo Sugao ◽  
Steven Dellaportas ◽  
Takahiro Masaoka
Keyword(s):  
Body Movement ◽  
Learning Motivation ◽  
Control Group ◽  
Content Type ◽  
Entry Level ◽  
Quasi Experimental ◽  
And Performance ◽  
Teaching Learning ◽  
The Impact ◽  
Experimental Group

Purpose This research applies a quasi-experimental research method to investigate the impact of an innovative resource titled “Accounting Exercise” (teaching intervention using physical movement and lyrics) on learning motivation and performance on a group of students enrolled in a first-year undergraduate accounting course in Japan. Design/methodology/approach Five classes were randomly assigned to either an experimental group (two classes) or a control group (three classes). In the experimental group, 90 students participated in a 15-min “Accounting Exercise” at the commencement of lectures over three consecutive weeks. The remaining 133 students assigned to the control group did not participate in the Accounting Exercise. Findings The findings indicate that the Accounting Exercise provided stimuli in maintaining students’ learning motivation. This finding is important for entry-level students where learning motivation has the potential to influence students’ future decisions on major areas of study and career choices. Originality/value This finding is important for entry-level students where future career options are decided. This effect is also believed to contribute to reducing the declining numbers of students in accounting majors.

scholarly journals COFCOE: Continuous Oral Feedback Continuous Oral Evaluation for Continuous Active Learning in Outcome Based Education, Teaching, Learning and Evaluation (OBTLE)

2021 ◽  
Author(s):  
Debaprasad Mukherjee ◽  
Gour Sundar Mitra Thakur
Keyword(s):  
Active Learning ◽  
Performance Indicators ◽  
Learning Assessment ◽  
Inquiry Based Learning ◽  
Oral Feedback ◽  
Outcome Based Education ◽  
Revised Bloom's Taxonomy ◽  
Socratic Questioning ◽  
And Performance ◽  
Teaching Learning

A new and extremely effective teaching-learning-assessment methodology is introduced for continuous active learning in outcome based education (Teaching, Learning and Evaluation-OBTLE). This method addresses the modern methods of education like personalized learning, participatory learning, peer evaluation, revised Bloom's Taxonomy, and all graduate Attributes including the corresponding competencies and performance indicators. Most importantly this method encourages socratic questioning which facilitates inquiry based learning, which is being projected as the future of learning in any context. The method may be extremely useful to identify and take remedial measures for students who may need additional attention from teachers.

Process architecture development using Riva and ARIS: comparative study

2018 ◽  
Vol 24 (3) ◽  
pp. 837-858 ◽  
Author(s):  
Dina Tbaishat
Keyword(s):  
Information Systems ◽  
Comparative Study ◽  
Academic Libraries ◽  
Theory And Practice ◽  
Organizational Processes ◽  
Content Type ◽  
Big Picture ◽  
Generic Library ◽  
The Right ◽  
Process Architecture

Purpose Business process modeling has been given great attention due to its crucial role in developing computer-based systems that support (and automate) organizational processes. In information systems, building the right process architecture is vital, since a poor division of organizational processes can lead to complex designs or incoherent structure. Moreover, process architecture acts as a “big picture” of what the organization does, and represents dynamic relationships between the existing processes, which, in turn, helps understand how the organization works (Ould, 2005). The paper aims to discuss these issues. Design/methodology/approach This paper discusses the derivation of a process architecture diagram (PAD) using the Riva method in detail, in contrast to the PAD developed using Architecture of Integrated Information Systems (ARIS). The information system selected as an example for this comparative study is in the context of academic libraries, embedding various yet generic library processes. Findings Organizational process architecture provides a basis for business management, based on specific framework supported by integrated tools and methods (Kozina, 2006). ARIS and Riva process architecture methods can be used to visualize and document organizational processes. Understanding the merits and weaknesses of each method is essential to identify possible areas of application. Research limitations/implications The processes selected were generic in most academic libraries not taking into consideration special personalized processes. These can be added though. Practical implications Both techniques are feasible and can be used to view and analyze library processes, allowing bridging the gap between theory and practice. Originality/value A number of process architecture methods are available, however, few studies focused on assessing these methods, and comparing some of them to find out how easy they are to be used in particular contexts, and whether they can be standardized.

Key performance indicators for a sustainable recovery strategy in health-care supply chains: COVID-19 pandemic perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Towfique Rahman ◽  
Md. Abdul Moktadir ◽  
Sanjoy Kumar Paul
Keyword(s):  
Health Care ◽  
Supply Chains ◽  
Performance Indicators ◽  
Large Scale ◽  
Production Capacity ◽  
Key Performance Indicators ◽  
Recovery Strategy ◽  
Content Type ◽  
Global Pandemic ◽  
Sustainable Recovery

Purpose Supply chains’ (SCs’) sustainability practices and recovery strategies are attaining popularity in academia and industries to improve the resilience of the SCs and to manage large-scale disruptions. The global pandemic caused by the COVID-19 has raised the question of the sustainability of essential health-care products’ SCs of Bangladesh. It is an essential avenue for making the life of people safe and secure. Despite its importance, most of the health-care SCs in Bangladesh are struggling to meet the demand of its nation due to capacity shortage, technological backwardness of the manufacturers, delivery capacity shortages and less advanced forecasting capabilities. Therefore, this study aims to investigate the key performance indicators (KPIs) of a sustainable recovery strategy in the context of health-care SCs considering the COVID-19 pandemic. Design/methodology/approach This study used a dynamic method named graph theory and matrix approach to evaluate the most critical KPIs of a sustainable recovery strategy in the context of Bangladeshi health-care SCs. Findings The result revealed that dynamic forecasting and planning with a smooth delivery and distribution support system, production capacity diversification and having alternative or multiple suppliers during extraordinary disruptions may aid in the sustainability of the health-care SCs in Bangladesh. Originality/value This study is unique as no previous study has identified and examined the sustainable recovery strategy perspective KPIs considering the COVID-19 pandemic in the context of Bangladeshi health-care SCs. This study will also add value by guiding decision-makers of the health-care SCs of Bangladesh to adopt strategies toward the sustainability of SCs.

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