Office space: a leadership challenge

2018 ◽  
Vol 14 (5) ◽  
pp. 593-603
Author(s):  
Jordon Swain ◽  
James Tuite ◽  
John Borland
Keyword(s):  
Conflict Management ◽  
Functional Relationship ◽  
Leading Change ◽  
Leadership And Management ◽  
Content Type ◽  
Management Culture ◽  
Office Space ◽  
Effective Leader ◽  
Young Leader ◽  
High Power Distance

Synopsis The case describes the dilemma a young leader, First Lieutenant Toomey, faces after arriving at a new organization. Toomey’s subordinate (sergeant first class Rodgers) is more experienced and accomplished and has enjoyed a degree of autonomy under Toomey’s predecessor. Rodger’s demeanor and the physical setup of the joint office space speak to a dysfunctional dynamic in an organization that values a traditional hierarchy and relatively high power distance between supervisor and subordinate. The potential for conflict exists as Toomey contemplates how to address the dysfunctional norms he has observed while maintaining a functional relationship and reputation as an effective leader in his new unit. Research methodology The case was created via an interview of the protagonist. Relevant courses and levels This case is designed for use in undergraduate and graduate level courses on leadership and management. The case is useful for teaching lessons (or electives) on power, influence, conflict management, culture and leading change.

Outcast conflict

2019 ◽  
Vol 15 (6) ◽  
pp. 528-544
Author(s):  
Jason Allan Bogardus ◽  
John Dibble ◽  
John David Garvin
Keyword(s):  
Emotional Intelligence ◽  
Conflict Management ◽  
Research Methodology ◽  
Graduate Level ◽  
Resource Constrained ◽  
Leadership And Management ◽  
Content Type ◽  
Direct Reports ◽  
Academic Level ◽  
Young Leader

Research methodology The case was created via an interview of the protagonist. Case overview / synopsis The case describes the dilemma a young leader, Captain Bryson, faces after a few months in his new organization. Amid a routine meeting, two of CPT Bryson’s direct reports get into a verbal (and nearly physical) altercation over a relatively benign issue. CPT Bryson must decide how to handle the conflict at that moment. Further, the organization is resource constrained, so the personnel will be working in the same organization for at least the next six months. Therefore, CPT Bryson must try to diagnose the types and sources of conflict so that he can decide on how to manage the conflict in both the short and long terms. Complexity academic level This case is designed for use in undergraduate and graduate level courses on leadership and management. The case is useful for teaching lessons (or electives) on conflict management, developmental communication (counseling), emotional intelligence and power and influence.

Leadership and management culture within dental practice: a case study

2020 ◽  
Vol 33 (4) ◽  
pp. 417-428
Author(s):  
Bhaven Modha
Keyword(s):  
Management Practices ◽  
Contingency Management ◽  
Best Interests ◽  
Dental Practice ◽  
High Turnover ◽  
Leadership And Management ◽  
Content Type ◽  
Management Culture ◽  
Hypothetical Scenario

Purpose This case study aims to explore how leadership and management applies to a hypothetical scenario, focussing on a dental practice. As a teaching exercise, it may enable dentists and allied workers to reflect on the leadership and management styles used within their workplaces, and on their own abilities. Design/methodology/approach The hypothetical scenario considers a dental practice, its organisational structure, and leadership and management practices. The contemporary leadership and management theories of transformational leadership and contingency management are next discussed. These are then compared with the practices used in the dental practice. The case study concludes with recommendations. Findings The hypothetical scenario reveals that bureaucratic and transactional leadership and management culture exists within the dental practice, which may be attributable to many factors. The case study suggests that no single manner of leadership and management is completely correct or greater than another. There may be a need for bureaucratic, transactional, transformational, contingency and other approaches, and only if they shall be used in the best interests of the workforce and workplace. Originality/value Many dental practice workers may be oblivious to their own leadership and management techniques, and thus, the resultant impact on teammates. Negative approaches may contribute towards poor morale and a high turnover of staff. To become more skilful at applying certain approaches to given situations, dentists and allied workers may well need to pursue continuing professional development training in leadership and management.

Transforming cross-cultural conflict into collaboration

2018 ◽  
Vol 25 (1) ◽  
pp. 70-95 ◽  
Author(s):  
Nancy Chen ◽  
Mike Chen-ho Chao ◽  
Henry Xie ◽  
Dean Tjosvold
Keyword(s):  
Low Power ◽  
Conflict Management ◽  
High Power ◽  
Power Distance ◽  
Cross Cultural ◽  
Cultural Conflict ◽  
Content Type ◽  
Chinese Workers ◽  
High Power Distance ◽  
A Company

Purpose Scholarly research provides few insights into how integrating the western values of individualism and low power distance with the eastern values of collectivism and high power distance may influence cross-cultural conflict management. Following the framework of the theory of cooperation and competition, the purpose of this paper is to directly examine the impacts of organization-level collectivism and individualism, as well as high and low power distance, to determine the interactive effects of these four factors on cross-cultural conflict management. Design/methodology/approach This is a 2×2 experiment study. Data were collected from a US laboratory experiment with 80 participants. Findings American managers working in a company embracing western low power distance and eastern collectivism values were able to manage conflict cooperatively with their Chinese workers. Moreover, American managers working in a company valuing collectivism developed more trust with Chinese workers, and those in a company culture with high power distance were more interested in their workers’ viewpoints and more able to reach integrated solutions. Originality/value This study is an interdisciplinary research applying the social psychology field’s theory of cooperation and competition to the research on employee-manager, cross-cultural conflict management (which are industrial relations and organizational behavior topics, respectively), with an eye to the role of cultural adaptation. Furthermore, this study included an experiment to directly investigate the interactions between American managers and Chinese workers discussing work distribution conflict in four different organizational cultures.

scholarly journals Greater fit and a greater gap

2019 ◽  
Vol 26 (4) ◽  
pp. 561-594
Author(s):  
Steven A. Brieger ◽  
Dirk De Clercq ◽  
Jolanda Hessels ◽  
Christian Pfeifer
Keyword(s):  
Life Satisfaction ◽  
Institutional Environment ◽  
Entrepreneurial Activity ◽  
Worker Rights ◽  
Content Type ◽  
Person Environment Fit ◽  
High Power Distance ◽  
High Degree ◽  
The Impact ◽  
Low Uncertainty

Purpose The purpose of this paper is to understand how national institutional environments contribute to differences in life satisfaction between entrepreneurs and employees. Design/methodology/approach Leveraging person–environment fit and institutional theories and using a sample of more than 70,000 entrepreneurs and employees from 43 countries, the study investigates how the impact of entrepreneurial activity on life satisfaction differs in various environmental contexts. An entrepreneur’s life satisfaction arguably should increase when a high degree of compatibility or fit exists between his or her choice to be an entrepreneur and the informal and formal institutional environment. Findings The study finds that differences in life satisfaction between entrepreneurs and employees are larger in countries with high power distance, low uncertainty avoidance, extant entrepreneurship policies, low commercial profit taxes and low worker rights. Originality/value This study sheds new light on how entrepreneurial activity affects life satisfaction, contingent on the informal and formal institutions in a country that support entrepreneurship by its residents.

A systematic review of educational leadership and management research in Turkey

2019 ◽  
Vol 57 (6) ◽  
pp. 731-747 ◽  
Author(s):  
Mehmet Şükrü Bellibaş ◽  
Sedat Gümüş
Keyword(s):  
Educational Leadership ◽  
School Improvement ◽  
Mixed Method ◽  
Educational Administration ◽  
Research Approach ◽  
Recent Effort ◽  
Data Set ◽  
Leadership And Management ◽  
Content Type ◽  
School Principalship

Purpose While the current knowledge in the field of educational leadership and management (EDLM) has been primarily based on research produced in English-speaking Western societies, there have been significant efforts by other societies to contribute to the knowledge production, especially during the past decade. The purpose of this paper is to identify the contribution of Turkey to the international EDLM literature by investigating the topical focus, conceptual frameworks and research designs of papers published by EDLM scholars from Turkey. Design/methodology/approach Descriptive content analysis method was employed to examine 315 empirical, review, conceptual and commentary papers published by Turkish scholars in core educational administration and Web of Science journals. The time period of the review left open-ended. However, in practical terms, it begins in the year 1994 when the first article from Turkey was published in any of the selected sources and ends at the end of 2018. Information relevant to the research was extracted from each article and was coded to facilitate quantitative analysis. Using Excel software, descriptive statistics including frequencies and percentages were provided for each research question. Findings Results show that Turkish EDLM scholars mostly rely on survey based quantitative research approach, employing advanced statistical techniques in the analysis of the data. However, mixed method and qualitative studies are relatively less common. Organizational behavior, school leadership and emotions stand out as most frequently used topics, while Turkish scholars are not interested in analyzing the educational outcomes such as student achievement and school improvement. Consistent with the findings related to topical foci, a large number of those who were interested in correlational studies examined the relationship between leadership roles and organizational behaviors. Research limitations/implications The data set only included journal articles and excluded conference proceedings, books and theses/dissertations. Nevertheless, the authors believe this review adds significantly to previous reviews of local EDLM journals conducted by Turkish scholars. The authors concluded that the Turkish scholars should direct their future research to exploring and better understanding the practices of Turkish principals in schools by: diversifying their research topics; incorporating more qualitative and mixed-method designs; and taking into account specific features of the culture and educational system in Turkey. Practical implications Based on the current higher education context, reducing scholars’ teaching load, diversifying research funding opportunities, and modifying access to tenure tracks seem necessary interventions to support EDLM research with strong ties to practice and to the sociocultural context. In addition, policy changes aiming professionalization of administrative positions and establishing some forms of formal training for school principalship are needed. Such changes can help transfer the knowledge produced by the Turkish EDLM researchers to the practice and provide solutions to problems related to school administration. Originality/value This paper will add to recent effort to identify how a developing nation outside Western perspective approaches the field, and contributes to the global knowledge base.

Doctors’ functional leadership in psychiatric healthcare teams – a reversible leadership logic

2015 ◽  
Vol 21 (3/4) ◽  
pp. 159-180 ◽  
Author(s):  
Johan M. Berlin
Keyword(s):  
Leadership Style ◽  
University Hospital ◽  
Multidisciplinary Teams ◽  
Leadership And Management ◽  
Content Type ◽  
Team Members ◽  
Healthcare Teams ◽  
Medical Teams ◽  
Difficult Situations

Purpose – The purpose of this paper was to study how psychiatric doctors practise leadership in multidisciplinary healthcare teams. The paper seeks to answer the question: How do psychiatric doctors lead multidisciplinary teams during treatment conferences? Design/methodology/approach – Six psychiatric teams were studied at a university hospital. Each team was observed over a period of 18 months, and data were collected during four years (2008-2011). Data were collected through interviews with doctors (n = 19) and observations (n = 30) of doctors’ work in multidisciplinary psychiatric teams. Findings – Doctors in a multidisciplinary team use either self-imposed or involuntary leadership style. Oscillating between these two extremes was a strategy for handling the internal tensions of the team. Research limitations/implications – The study was a case study, performed during treatment conferences at psychiatric wards in a university hospital. This limitation means that there is cause for some caution in generalising the results. Practical implications – The results are useful for understanding leadership in multidisciplinary medical teams. By understanding the reversible logic of leadership, cooperation and knowledge sharing can be gained, which means that a situation of mere peaceful coexistence can be avoided. Understanding the importance of the informal contract makes it possible to switch leadership among team members. A reversible leadership with an informal contract makes the team less vulnerable. The team’s professionals can thus easily handle difficult situations and internal tensions, facilitating leadership and management of multidisciplinary teams. Originality/value – Doctors in multidisciplinary psychiatric teams use reversible leadership logic.

scholarly journals The role of affects in conflict frames and conflict management

2015 ◽  
Vol 26 (4) ◽  
pp. 427-449 ◽  
Author(s):  
Mei-Yu Yang ◽  
Fei-Chun Cheng ◽  
Aichia Chuang
Keyword(s):  
Conflict Management ◽  
Hierarchical Linear Modeling ◽  
Management Strategy ◽  
Mood State ◽  
Linear Modeling ◽  
Content Type ◽  
Positive Trait ◽  
The Right ◽  
Trait Affectivity ◽  
Conflict Frames

Purpose – The purpose of this paper is to identify the roles of trait affectivity and momentary moods in conflict frames and conflict management. This paper goes beyond affect induction and focuses on the affective – rather than rational – antecedents of the choice of conflict management strategy. Design/methodology/approach – This paper adopts a within- and between-person approach and uses hierarchical linear modeling to test the hypotheses with group-mean centering. Over the course of 12 days within a three-week period, the authors collected participants’ momentary moods and how they thought about and would respond to conflict scenarios. Data were gathered from 1,545 observations, involving 180 individuals. Findings – After controlling for anger raised from the conflict scenario, both positive trait affectivity and positive momentary moods were found to be positively related to a compromise frame. Surprisingly, neither negative trait affectivity nor momentary mood was related to the win frame. A compromise frame predicted a cooperative strategy, and a win frame predicted a competitive strategy. The relationships between trait and momentary affects and conflict management strategy were partially mediated by conflict frame, but only for positive affects. Practical implications – If seeking a constructive resolution, choose the right person (i.e. an individual with positive trait affectivity) and the right moment (i.e. the individual is in a positive mood state) to communicate disagreements. Originality/value – This paper sheds light on the prediction of conflict frame and conflict management behavior by testing trait affectivity and momentary mood simultaneously.

Risk assessment of mining projects in Ghana

2017 ◽  
Vol 23 (1) ◽  
pp. 22-38 ◽  
Author(s):  
Charles Teye Amoatey ◽  
Samuel Famiyeh ◽  
Peter Andoh
Keyword(s):  
Risk Factors ◽  
Risk Assessment ◽  
Academic Research ◽  
Mining Industry ◽  
Commodity Prices ◽  
Mitigation Measures ◽  
Content Type ◽  
Management Culture ◽  
Mining Project ◽  
Mining Projects

Purpose The purpose of this paper is to assess the critical risk factors affecting mining projects in Ghana. Design/methodology/approach A purposive sampling approach was used in selecting the respondents for the study. These were practitioners working on mining projects in Ghana. Findings The study identified 22 risk factors contributing to mining project failure in Ghana. The five most critical mining project risk factors based on both probability of occurrence and impact were unstable commodity prices, inflation/exchange rate, land degradation, high cost of living and government bureaucracy for obtaining licenses. Mitigation measures for addressing the identified risk factors were identified. Research limitations/implications This paper is limited to data collected from practitioners working on mining projects. Due to geographic and logistical constraints, the study did not include the perception of local communities in quantifying the risk factors. Practical implications This paper has documented the critical risk factor affecting the mining industry in Ghana. Though the identified risk types are also prevalent in other sectors of the construction industry, the key findings of this paper emphasize the need for a comprehensive risk management culture in the mining sector. From an academic research perspective, the paper contributes to a conceptual risk assessment framework. Originality/value The information gathered through this research can be utilized in identifying and understanding risks during the early stages of mining project implementation.

Simulation and analysis of the effects of room surface reflectance combinations on a proposed retrofit illumination system of an office

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Subarna Roy ◽  
Sudipta Majumder ◽  
Sourin Bhattacharya ◽  
Imran Hossain Sardar
Keyword(s):  
Likert Scale ◽  
Surface Reflectance ◽  
Survey Questionnaire ◽  
Content Type ◽  
Scale Type ◽  
Illumination System ◽  
Office Space ◽  
Strong Linear Correlation ◽  
Lighting Simulation ◽  
Strongly Agree

Purpose An indoor office space should not only provide adequate illuminance on horizontal planes but also cater to the physiological and psychological requirements of the occupants. This paper aims to describe a lighting simulation-based work conducted in Kolkata, India which modeled an indoor office to investigate the effects of variation in room surface reflectance combinations on user perception, mean room surface exitance (MRSE), average horizontal illuminance and overall uniformity of horizontal illuminance. Design/methodology/approach A fluorescent illumination system–based office space was modeled and retrofitted with tubular LED lamps in DIALux. Simulations were conducted for 16 different room surface reflectance combinations and a five-point Likert scale-type survey questionnaire was formulated to conduct a survey with 32 test subjects to assess the subjective preferability of each resultant light scene. Findings Simulation results demonstrate that the relationship between average horizontal illuminance and MRSE as well as between average horizontal illuminance and overall uniformity of horizontal illuminance, was statistically significant (p < 0.001). In the conducted survey, the resultant light scene arising out of the reflectance combination of wall:ceiling:floor = 60%:90%:20% was the most well-received one with 187 convinced agreements (“agree” and “strongly agree” responses). Originality/value This work found strong linear correlation between average horizontal illuminance and MRSE and between average horizontal illuminance and overall uniformity. A five-point Likert scale-type survey questionnaire with seven questions was formulated and validated with 32 test subjects (Cronbach’s alpha > 0.9295), which showed that the wall:ceiling:floor reflectance combination of 60%:90%:20% was the most favored choice.

Surviving trust from conflict in the construction industry: an interaction between conflict handling behaviors, behavioral outcomes, conflict and trust

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yousong Wang ◽  
Fangfang Liu ◽  
Yangbing Zhang ◽  
Enqin Gong
Keyword(s):  
Conflict Management ◽  
Structural Equation ◽  
Behavioral Outcomes ◽  
Equation Model ◽  
Hierarchical Regression ◽  
Content Type ◽  
Trust Development ◽  
Relational Conflict ◽  
Relational Degree ◽  
Conflict Handling

Purpose This paper aims to reveal the role of conflict management in the process of trust development. Specifically, this study investigates how the salience of conflict varies with different conflict-handling behaviors and behavioral outcomes and how the variation of the salience of conflict influences the trust development between contracting parties. Design/methodology/approach A questionnaire survey was undertaken to collect data from 310 experienced project practitioners. Hierarchical regression analysis and bootstrapping with a structural equation model were mainly used to test the hypotheses. Findings This paper finds that the relational degree of conflict handling behaviors can influence the salience of conflict and furthermore to influence trust between contracting parties, with this relationship mediated by the behavioral outcomes; however, all these relationships are contingent on the stage where relational conflict handling behaviors are adopted and the specific type of outcomes the behaviors result in. Practical implications This study provides some specific directions for the practitioners to conduct relational conflict handling behaviors and generate positive outcomes to keep trust developing between contracting parties in conflictual situations. Originality/value This study contributes to the knowledge of inter-organizational trust development as well as conflict management, by investigating the relationship between conflict and trust in a direction, which is less examined and revealing the process of conflict management, where the conflict handling behaviors influence behavioral outcomes to further manage conflict, in trust development.

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