Do social networking applications support the antecedents of knowledge sharing practices?

Purpose Many organizations are struggling to achieve competitiveness due to lack of knowledge sharing (KS) practices. The sustainability of the service sector is linked to KS practices and creativity. Therefore, to survive in a dynamic business environment, universities have to formulate and implement such practices and innovative learning systems. This paper aims to highlight how social media networking apps can be used efficiently and effectively to support the antecedents of KS among the employees in public and private universities. Design/methodology/approach This study is based on a positivistic approach and a quantitative research design. A survey was carried out with employees at public and private universities. The respondents were chosen based on simple random sampling with the purpose of increasing the validity and generalizability of the results in the context of university settings and for other sectors as well. Findings Certain individual and organizational factors have been found, which have been supported by social networking tools. These factors can enhance KS practices, such as informal relationships and social networking, effective communication and collaboration, mutual trust and the intention to share knowledge, the KS culture and new ideas. The results of this study reveal that social networking applications such as WhatsApp, Viber, Skype, Facebook, Research-gate, YouTube and personal blogs are more productive in supporting the antecedents of KS stated above in university settings. Research limitations/implications Social networking applications have received attention because executives and researchers are increasingly focusing on finding new ways to use social networking tools for business purposes. The effective and efficient use of social networking tools helps organizations to foster knowledge amongst employees to address various critical issues, such as knowledge hoarding, lower levels of skills and knowledge, lower levels of communication and employee involvement, a lack of the intention to share knowledge and resistance toward the adoption of new technology. Originality/value There is rare literature available on how social networking tools can support the antecedents of KS in university settings. Most of such literature has investigated the link between social media and KS using a systematic literature and qualitative research approach. This research is based on empirical study and it is unique as it investigates the hitherto under-researched issue of the adoption of social networking applications to foster the antecedents of KS in university settings.

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Uncovering the role of social media and cross-platform applications as tools for knowledge sharing

VINE Journal of Information and Knowledge Management Systems ◽

10.1108/vjikms-01-2019-0001 ◽

2019 ◽

Vol 49 (3) ◽

pp. 257-276 ◽

Cited By ~ 2

Author(s):

Muhammad Naeem

Keyword(s):

Social Media ◽

Private Sector ◽

Social Networking ◽

Knowledge Sharing ◽

Employee Involvement ◽

Public And Private ◽

Content Type ◽

The World ◽

Public And Private Sector ◽

Social Networking Tools

PurposeLeaders, consultants and researchers are increasingly focused on enhancing the adoption of social networking tools to increase knowledge sharing practices and the success rate of organizations. This study was conducted to explore the adoption of social networking applications in public and private sector universities. This paper aims to discover how social networking applications can foster knowledge sharing practices among employees of universities.Design/methodology/approachThe study is based on an interpretivist, qualitative research design using grounded theory. Fifty-two semi-structured and non-directive interviews were undertaken with employees of public and private sector universities. Participants were selected using purposive sampling, and thematic analysis was performed using the NVivo 11-Plus.FindingsThe study highlights how social media networking applications can be used effectively and efficiently to foster knowledge sharing practices in the workplace. Five emerging themes are identified as follows. Social media networking tools can enhance new knowledge, increase employee skills, promote a knowledge sharing culture, foster effective communication and increase employee involvement in research activities.Research limitations/implicationsSocial networking applications have received attention because executives and researchers are increasingly focused on finding new ways to use social networking tools in business. The effective and efficient use of social networking tools helps organizations to foster knowledge amongst employees, and can address various critical issues such as knowledge hoarding, lowers levels of skills and knowledge, poor communication and employee involvement, the lack of desire to share knowledge, and resistance toward technology.Originality/valueA brief systematic literature review on social media and knowledge sharing highlights that only 11 per cent of studies found that examined the link between social media and knowledge sharing practices across the world. The study therefore represents an effort to shed new light on the adoption of social networking tools in the context of knowledge sharing among universities employees. Social media applications have become popular across the world, and the speed of their uptake is evolving rapidly. However, their contribution toward organizational change is not yet known.

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Using social networking applications to facilitate change implementation processes: insights from organizational change stakeholders

Business Process Management Journal ◽

10.1108/bpmj-07-2019-0310 ◽

2020 ◽

Vol 26 (7) ◽

pp. 1979-1998 ◽

Cited By ~ 1

Author(s):

Muhammad Naeem

Keyword(s):

Social Media ◽

Organizational Change ◽

Social Networking ◽

Knowledge Sharing ◽

Change Process ◽

Implementation Process ◽

Change Implementation ◽

Content Type ◽

Implementation Processes ◽

Insurance Sector

PurposeThe failure rate of change is high amongst countries and cultures where collectivism, destructive politics and resistance are high. Therefore, change leaders are more focused on exploring how they can create networking and socialization amongst major organizational stakeholders that can minimize detrimental cynicism and lobbying during change implementation. This study is an attempt to shed light on how Social Networking Applications (henceforth SNAs) can facilitate change implementation processes in the insurance sector.Design/methodology/approachThe individual reaction and interaction realities during the change process cannot be discovered once and for all as there are varied perspectives on the same subjects. Therefore, a social constructionist position was used to understand the different realties of change managers and change recipients using the context of insurance sector.FindingsThe study documented how SNAs can play an active role in addressing the concerns of employees as well as managing and protecting knowledge sharing to facilitate the change implementation process. The collaborative and interactive nature of SNAs can enhance richness in knowledge sharing and can facilitate the participation of employees. Therefore, management should monitor these platforms as a means to improve the change process and to address the concerns of employees. These networking channels which include WhatsApp and Facebook can enhance social interactions, support and acceptance at individual and organizational levels.Research limitations/implicationsSocial media has become a familiar tool for employees to use to discuss internal changes and policies within their organizations. Social media enhances the richness, reach, knowledge exchange and effective internal communication potential amongst organizational change stakeholders. Using social media, change recipients are now more empowered and connected with their leadership that ever before. It is now easier to facilitate decision making during the change formulation and implementation process.Practical implicationsSocial media applications have become necessary to ensure incremental and radical changes to the survival of dynamic businesses. The findings of this study are beneficial for change leaders and recipients of change to implement successful organizational change using social media tools. The effective and efficient use of social media applications helps organizations to foster knowledge amongst employees and they can address various critical issues, that is resistance to change, lower levels of knowledge sharing and support for change acceptance and lack of employee participation in decision making.Originality/valueThere is an inadequate understanding regarding how SNAs play a role in facilitating the change process in both public and private sector organizations. This study offers a social mchange facilitation model with the help of social learning, social networking and social behaviourism theories.

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Getting acquainted with social networks and apps: picking up the Slack in communication and collaboration

Library Hi Tech News ◽

10.1108/lhtn-10-2016-0049 ◽

2016 ◽

Vol 33 (9) ◽

pp. 6-9 ◽

Cited By ~ 3

Author(s):

Katie Elson Anderson

Keyword(s):

Social Media ◽

Social Networking ◽

Social Networking Sites ◽

Design Methodology ◽

Business Organizations ◽

Audience Engagement ◽

Content Type ◽

Social Media Networks ◽

Use Of Social Media ◽

Social Networking Tools

Purpose This paper aims to present the use of social media to engage internally with employees and stakeholders, which is becoming a popular option of communication for many business, organizations and libraries. Design/methodology/approach The popularity and importance of social media networks like Twitter, Facebook and Instagram cannot be ignored. Findings The number of users on these networks continues to grow with 65 per cent of American adults using social networking sites (Perrin, 2015). Social implications Social networking tools provide an ease of communication that allows for increased interaction and audience engagement. Originality/value Many of the elements that make social networking platforms strong communication tools are now being used internally, allowing employees of these organizations and businesses to collaborate and connect with the same ease as with external audiences.

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Exploring Knowledge Sharing over Social Media

Harnessing Social Media as a Knowledge Management Tool - Advances in Knowledge Acquisition, Transfer, and Management ◽

10.4018/978-1-5225-0495-5.ch003 ◽

2017 ◽

pp. 55-73

Author(s):

M. Natarajan

Keyword(s):

Social Media ◽

Social Networking ◽

Knowledge Sharing ◽

Research Activity ◽

Awareness Information ◽

Human Attitude ◽

Use Of Social Media ◽

Social Networking Tools ◽

Management Cycle

The role of Knowledge Sharing (KS) in an academic environment, with the framework of KS has been explored in this chapter. The role played by social media (SM) as a technology for KS has been discussed. The different aspects of human attitude towards sharing have been expressed with the role of library professionals, in order to support the research activity of the students within the knowledge management cycle. Few examples like the use of blogs, Facebook, and YouTube in different types of institutions /organizations and the value, purpose and challenges are highlighted. The use of social networking tools by cataloguers as a necessity for current awareness information is also emphasized. It is found that the use of social media in education, health, and other domains is mostly used to enhance reaching out to users. The advantages of KS with the need for sharing of knowledge to enhance the role by the administrators in universities and by the professionals are provided. Further research in the field of SM by specific disciplines can be carried out.

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Knowledge sharing of academic staff

Library Review ◽

10.1108/lr-08-2013-0109 ◽

2014 ◽

Vol 63 (3) ◽

pp. 203-223 ◽

Cited By ~ 13

Author(s):

Chin Wei Chong ◽

Yee Yen Yuen ◽

Geok Chew Gan

Keyword(s):

Knowledge Sharing ◽

Public Universities ◽

Academic Staff ◽

Private Universities ◽

Appropriate Technology ◽

Public And Private ◽

Research Attention ◽

Content Type ◽

Monetary Rewards ◽

Private And Public

Purpose – The aim of this study is to build upon Jain et al.'s (2007) work by investigating the knowledge-sharing barriers and strategies of academic staff in public and private universities in Malaysia which have received relatively little research attention to date. Design/methodology/approach – A survey of 502 questionnaires was collected on both public and private universities in Malaysia. Data were analysed using SPSS. Findings – The overall findings show that private universities are more effective and are more willing to share knowledge. Linking knowledge sharing with non-monetary rewards and fair performance appraisals are strongly recommended in private universities, while monetary rewards, recognitions, publication of knowledge on websites and newsletters and the use of appropriate technology tools and systems are strongly recommended in public universities. Practical implications – Top management in Malaysian public and private universities must play their role and put in more effort to ensure academics have the proper platform and support to share their knowledge. Originality/value – This study is perhaps one of the first to address the comparison between knowledge sharing among lecturers in private and public universities in Malaysia.

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Quantitative appraisal of cost and time performance of construction projects in public and private universities in Osun State, Nigeria

Journal of Engineering Design and Technology ◽

10.1108/jedt-11-2016-0081 ◽

2017 ◽

Vol 15 (5) ◽

pp. 619-634 ◽

Cited By ~ 1

Author(s):

Nathaniel Ayinde Olatunde ◽

Oluwaseyi Olalekan Alao

Keyword(s):

Construction Projects ◽

Private Universities ◽

Sampling Technique ◽

Study Data ◽

Public And Private ◽

Content Type ◽

Time Performance ◽

Significant Difference ◽

The Cost ◽

University Settings

Purpose The purpose of this paper is to compare the cost and time performance of construction projects in public and private universities in Osun State, Nigeria. Design/methodology/approach Purposive sampling technique was adopted to select four universities (two public and two private) used for the study. Archival data on 40 completed construction projects (ten from each university) was used in the study. Data were analysed with percentile and t-test. Findings The study showed that only 35 per cent of the construction projects in public and 10 per cent of those in private universities were completed at the estimated cost. There were no construction projects completed within the planned time in public universities, but 20 per cent were completed within the planned time in private universities. The t-test showed there is no significant difference in performance of construction projects in public and private universities in Nigeria. The study concluded that time performance of public and private universities in Nigeria was still below acceptable international best practices. Research limitations/implications The findings of this study are limited to universities’ construction projects and may be of little application to other construction projects outside university settings. Practical implications It is recommended that construction stakeholders be more proactive in ensuring that significant improvement is achieved in cost and time performance of construction projects both in public and private universities; the clients need to be more detailed in their briefs and requirements, the designers (architects and engineers) need to be more precise and avoid varying their designs, the quantity surveyors should use their professional competency in cost engineering adequately and the contractor should avoid spurious claims that result in increase in construction cost and time so that performance of construction projects can be improved. Originality/value The study is an attempt to compare cost and time performance of construction projects in public and private universities in Osun State, Nigeria.

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Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance

Journal of Knowledge Management ◽

10.1108/jkm-11-2015-0432 ◽

2016 ◽

Vol 20 (5) ◽

pp. 898-917 ◽

Cited By ~ 20

Author(s):

Susan B. Grant

Keyword(s):

Social Media ◽

Supply Chain ◽

Knowledge Sharing ◽

Online Community ◽

Knowledge Exchange ◽

Organizational Factors ◽

Knowledge Network ◽

Systematic Classification ◽

Content Type ◽

Buyer Power

Purpose The paper aims to explore a case of early adoption of the use of social media tools for the purposes of knowledge and information sharing across a supply chain in the UK home insurance market. Design/methodology/approach The methodology used includes genre and content analysis to analyze empirical data from blogs and posts via a customized social extranet [Engaging in Knowledge Networking via an interactive 3D Social Supplier Network (KNOWLEDGE NETWORK)] involving 130 users over a 13-month period. Findings The results uncover a set of emerging practices which support both information and knowledge exchange, but which are mainly driven by organizational factors such as buyer power and supplier competitive influencing. Research limitations/implications This study has contributed an overall conceptual understanding of reasons behind social media adoption by identifying organizational attributes of buyer power and supplier influence as key antecedents to knowledge sharing within a supply chain. Originality/value This paper builds on current thinking in social media theory by providing a window into organizational and supply chain attributes that can explain social media adoption within the context of knowledge sharing supply chains. A systematic classification of user posts over an extended period enabled this work to illuminate not only emerging knowledge sharing practices across a buyer-led supply chain but also the effects of buyer power on users in an online community.

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Exploring Knowledge Sharing over Social Media

Information Diffusion Management and Knowledge Sharing ◽

10.4018/978-1-7998-0417-8.ch036 ◽

2020 ◽

pp. 726-744

Author(s):

M. Natarajan

Keyword(s):

Social Media ◽

Social Networking ◽

Knowledge Sharing ◽

Research Activity ◽

Awareness Information ◽

Human Attitude ◽

Use Of Social Media ◽

Social Networking Tools ◽

Management Cycle

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ANALYZING THE IMPACT OF INDIVIDUAL, GROUP, ORGANIZATIONAL, AND TECHNOLOGICAL FACTORS ON KNOWLEDGE SHARING ACTIVITIES AMONGST ACADEMICS IN INDONESIA

MIX JURNAL ILMIAH MANAJEMEN ◽

10.22441/mix.2021.v11i3.007 ◽

2021 ◽

Vol 11 (3) ◽

pp. 394

Author(s):

Lina Anatan ◽

Wilson Bangun ◽

Fransiscus Marcel

Keyword(s):

Higher Education ◽

Knowledge Sharing ◽

Private Universities ◽

Organizational Factors ◽

Training System ◽

Individual Factors ◽

Sustainable Competitive Advantage ◽

Public And Private ◽

Technological Factors ◽

The Impact

Knowledge is the most important strategic resource for knowledge-based organizations such as higher education to achieve sustainable competitive advantage. Facing dynamic and unpredictable competition, organizations not only rely solely on a workforce training system that focuses on selecting workers who have specific knowledge, skills, abilities, or competencies, but also organizations must start thinking about how the knowledge sharing process can be carried out in organization. This study is conducted to investigate factors influencing knowledge sharing activities among academics in Indonesia. These factors include individual factors, group factors, organizational factors, and technological factors. This study involved academics from public and private universities in Indonesia and data collected through surveys. This study involved 141 respondents from 17 study programs which include 31 public and private universities in Indonesia. The results showed that individual factors, organizational factors, and technological factors had a significant influence on knowledge sharing activities among academics in higher education, while group factors did not have a significant effect on knowledge sharing activities between academics in universities in Indonesia

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Defining user risk in social networking services

Aslib Journal of Information Management ◽

10.1108/ajim-07-2014-0087 ◽

2015 ◽

Vol 67 (1) ◽

pp. 94-115 ◽

Cited By ~ 10

Author(s):

David Haynes ◽

Lyn Robinson

Keyword(s):

Social Media ◽

Social Networking ◽

Personal Data ◽

Sample Survey ◽

Policy Makers ◽

Social Networking Services ◽

Content Type ◽

The Uk ◽

Purposive Sample ◽

Risk Categories

Purpose – The purpose of this paper is to identify the risks faced by users of online social networking services (SNSs) in the UK and to develop a typology of risk that can be used to assess regulatory effectiveness. Design/methodology/approach – An initial investigation of the literature revealed no detailed taxonomies of risk in this area. Existing taxonomies were reviewed and merged with categories identified in a pilot survey and expanded in purposive sample survey directed at the library and information services (LIS) community in the UK. Findings – Analysis of the relationships between different risk categories yielded a grouping of risks by their consequences. This aligns with one of the objectives of regulation, which is to mitigate risks. Research limitations/implications – This research offers a tool for evaluation of different modes of regulation of social media. Practical implications – Awareness of the risks associated with use of online SNSs and wider social media contributes to the work of LIS professionals in their roles as: educators; intermediaries; and users of social media. An understanding of risk also informs the work of policy makers and legislators responsible for regulating access to personal data. Originality/value – A risk-based view of regulation of personal data on social media has not been attempted in such a comprehensive way before.

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