A conceptual framework for assessing electronic banking continued use

In this paper, we present a conceptual framework that helps to better understand and assess the impacts of information technology on customer loyalty in retail banking. To do so, we define the concept of customer loyalty and identify its antecedents. A conceptual framework describing the impacts of information technology on loyalty is developed based on the literature in marketing, social psychology, and communication. The framework suggests that electronic banking might have different effects on loyalty depending on the type of customer. Research in social psychology indicates that customers can be either communally-oriented or exchange-oriented. Loyalty is thus likely to be generated differently in each case: for communally-oriented customer loyalty is likely to be generated based on social and personal interactions, whereas for exchange-oriented customers, loyalty is enhanced by service efficiency and reliability. Because it reduces the amount of face-to-face interactions customers have with bank personnel, electronic banking is likely to lead to lower levels of loyalty for communally-oriented customers and to higher levels of loyalty for exchange-oriented customers.

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VIII International Negotiable Instruments in the Electronic Age

International Negotiable Instruments ◽

10.1093/law/9780198828686.003.0009 ◽

2020 ◽

Author(s):

Geva Benjamin ◽

Peari Sagi

Keyword(s):

Physical Aspect ◽

Expected Loss ◽

Electronic Banking ◽

Choice Of Law ◽

Digital Version ◽

Electronic Form ◽

Digital Era ◽

Physical Processing ◽

Continued Use ◽

Enhance Efficiency

This chapter assesses the application of our proposals to the era of digitalization, when negotiable instruments will take their electronic form. It outlines the various ‘electronification’ moves that have taken place within the traditional versions of negotiable instruments and considers the various international legislative frameworks that might be relevant to a digital version of negotiable instruments. Moreover, we contend that the suggested framework of choice-of-law rules should be attractive to the digital era of the instruments. The expected loss of the physical aspect of the instrument does not challenge the validity of our proposals and, in fact, enhances them. Indeed, ‘electronification’—that is, any elimination of physical processing and delivery—will enhance efficiency and speed. There is a possibility that it will also enhance security and reduce errors. Accordingly, assuming there is a business rationale for its continued use, there ought to be no doubt as to the desirability of bringing the negotiable instrument into the ambit of electronic banking.

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Exploring the Antecedents of #IFZ Online Support Community Adoption and Continued Use: a Conceptual Development

10.18690/978-961-286-515-3.5 ◽

2021 ◽

Author(s):

Miha Bratec ◽

Tadej Rogelja

Keyword(s):

Qualitative Research ◽

Action Research ◽

Conceptual Framework ◽

Conceptual Development ◽

First Year ◽

Online Support ◽

Empirical Testing ◽

Conceptual Paper ◽

Continued Use ◽

Theoretic Foundations

This conceptual paper presents the logic, theoretic foundations and rationale behind the development of the framework that will allow the authors to further develop the concept #IFZ online support community for tour-ism entrepreneurs. It can be seen as the conclusion of the conceptual phase of the broader action research that aims to develop, test and optimize the first online support community for tourism entrepreneurs in the country. Presented conceptual framework is ready to be further extended with qualitative research and then ready for the two-stage empirical testing that will be carried out during the first year of #IFZ existence.

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A conceptual framework for advanced practice: an action research project operationalizing anadvanced practitioner/consultant nurse role

Journal of Clinical Nursing ◽

10.1046/j.1365-2702.1997.00143.x ◽

1997 ◽

Vol 6 (3) ◽

pp. 179-190 ◽

Cited By ~ 20

Author(s):

Kim Manley

Keyword(s):

Action Research ◽

Conceptual Framework ◽

Advanced Practice ◽

Action Research Project ◽

Research Project ◽

Nurse Role

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Evaluating research in developmental disabilities: a conceptual framework for reviewing treatment outcomes

Developmental Medicine & Child Neurology ◽

10.1017/s0012162299000110 ◽

1999 ◽

Vol 41 (1) ◽

pp. 55-59 ◽

Cited By ~ 51

Author(s):

Charlene Butler ◽

Henry Chambers ◽

Murray Goldstein ◽

Susan Harris ◽

Judy Leach ◽

...

Keyword(s):

Developmental Disabilities ◽

Conceptual Framework ◽

Treatment Outcomes

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Understanding Why Older People Develop a Wish to Die

Crisis ◽

10.1027/0227-5910/a000078 ◽

2011 ◽

Vol 32 (4) ◽

pp. 204-216 ◽

Cited By ~ 52

Author(s):

M. L. Rurup ◽

H. R. W. Pasman ◽

J. Goedhart ◽

D. J. H. Deeg ◽

A. J. F. M. Kerkhof ◽

...

Keyword(s):

Older People ◽

Cohort Studies ◽

Conceptual Framework ◽

Life Events ◽

Traumatic Life Events ◽

Quantitative Studies ◽

Wish To Die ◽

Open Coding ◽

Death Wishes ◽

Depth Interviews

Background: Quantitative studies in several European countries showed that 10–20% of older people have or have had a wish to die. Aims: To improve our understanding of why some older people develop a wish to die. Methods: In-depth interviews with people with a wish to die (n = 31) were carried out. Through open coding and inductive analysis, we developed a conceptual framework to describe the development of death wishes. Respondents were selected from two cohort studies. Results: The wish to die had either been triggered suddenly after traumatic life events or had developed gradually after a life full of adversity, as a consequence of aging or illness, or after recurring depression. The respondents were in a situation they considered unacceptable, yet they felt they had no control to change their situation and thus progressively “gave up” trying. Recurring themes included being widowed, feeling lonely, being a victim, being dependent, and wanting to be useful. Developing thoughts about death as a positive thing or a release from problems seemed to them like a way to reclaim control. Conclusions: People who wish to die originally develop thoughts about death as a positive solution to life events or to an adverse situation, and eventually reach a balance of the wish to live and to die.

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